AEM Architect

Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

• Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
• Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
• Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

• Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

• Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
• Identify gaps in self-help documentation and help fill them.
• Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

• Keep Merchants updated on ticket status, resolution timelines, and escalations.
• Work cross-functionally with product, engineering, onboarding, and customer success teams.
• Handle administrative tasks, process compliance, and internal alignment.

Qualification

• Fluent English Required – Your international accent should clear communication across borders
• Accent Requirement-English with an International (Neutral) Accent
• Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
• Remote Installation Wizard – Install software remotely with finesse and precision.

About LambdaTest

We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.

On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.

We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.

We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.

Summary:

● We are seeking a highly motivated and experienced Cyber security

● Expert to join our team. You will be responsible

for safeguarding our IT infrastructure, data, and applications from cyber threats.

● You will have a deep understanding of server, endpoint, mail, and infrastructure security and possess strong incident response skills.

● Additionally, you will be well-versed in relevant regulations and how to navigate them during data breaches.

Responsibilities:

● Implement and maintain comprehensive security controls for servers, endpoints, mail, and infrastructure.

● Conduct regular vulnerability assessments and penetration testing.

● Monitor security logs and SIEM systems for suspicious activity.

● Investigate and respond to security incidents, including data breaches.

● Develop and implement incident response plans and procedures.

● Stay up-to-date on the latest cyber threats and vulnerabilities.

● Provide security awareness training to employees.

● Advise on and implement security best practices throughout the organization.

● Understand and comply with relevant data privacy and security regulations (e.g., HIPAA, GDPR, PCI DSS).

● Work collaboratively with IT, business units, and legal teams.

Job Title: .NET Developer

Location: Kolkata, Remote

Job Type: Full-time

Experience: 3-7 years

Job Description:

We are seeking an experienced .NET Developer to join our dynamic team. The ideal candidate will have a minimum of 3 years of hands-on experience in .NET development. The role involves working closely with our software development team to design, develop, test, and deploy high-quality .NET applications.

Responsibilities:

·        Develop, test, and maintain high-quality .NET applications using C# and ASP.NET.

·        Collaborate with cross-functional teams to define, design, and ship new features.

·        Participate in all phases of the software development lifecycle (SDLC), including requirements analysis, design, coding, testing, debugging, and deployment.

·        Implement best practices and coding standards to ensure robust and scalable solutions.

·        Troubleshoot and debug issues to maintain the stability and performance of existing applications.

·        Stay updated with the latest technologies, trends, and developments in .NET development.

·        Help fellow team members and provide technical guidance and support as needed.

·        Contribute to code reviews and provide constructive feedback to ensure code quality and maintainability.

·        Collaborate with stakeholders to gather requirements and translate business needs into technical solutions.

·        Document technical specifications, system architecture, and development processes.

Eligible Criteria:

·        Effective communication skills, both verbal and written.

·        Bachelor's degree in Computer Science, Engineering, or a related field.

·        Minimum of 3 years of professional experience in .NET development.

·        Proficiency in C#, ASP.NET, MVC, Web API, and SQL Server.

·        Proficiency in Azure cloud & related environments

·        Experience with front-end technologies such as HTML5, CSS3, JavaScript, jQuery, and ReactJS.

·        Strong understanding of object-oriented programming (OOP) principles and design patterns.

·        Experience with Agile methodologies and working in a collaborative team environment.

·        Excellent problem-solving skills and attention to detail.

·        Ability to work independently and as part of a team, with a proactive and positive attitude.

·        Familiarity with version control systems such as Git or SVN is a plus.

·        Certifications in .NET development or related technologies are desirable but not required.

Benefits: Salary as per Market standard, PF, Medical insurance for permanent employees. 

The developer will be responsible to build and enhance collaboration functionalities in our products while ensuring seamless user interaction in the platform. Our engineering team works on developing a range of innovative products to facilitate regulatory work flow of medical device companies. An ideal candidate is one willing to work in a tight schedule of a start-up and experienced in building magical user experiences and considers performance to be the key metric in the application.

Responsibilities :

• Develop new features using Angular 9/10
• Develop reusable components
• Write efficient and documented object oriented code
• Write extensive unit test cases and execute them
• Ensure responsive design of the front end

Skills and Qualifications :

• 2-5 years experience in developing web based applications and building product product from scratch

• Detailed understanding of coding and design aspects of Angular 9/10

• Proficiency with Observables, NGRX and websockets

• Knowledge of various Angular/Jquery packages

• Knowledge of Responsive Design

• Knowledge of WYSIWYG editors

• Knowledge of different performance optimization techniques

• Experienced in various data structures and design patterns

• Knowledge of asynchronous programming

• Bachelor’s Degree in computer science or equivalent education.

Title: Python Developer

Job Type: Full-time

Responsibilities:

• Developing and maintaining Python-based applications.
• Writing clean, maintainable, and efficient code.
• Integrating user-facing elements developed by front-end developers with server-side logic.
• Identifying and fixing bottlenecks and bugs.
• Participating in code reviews.
• Collaborating with cross-functional teams to design, develop and implement new features.

Requirements:

• Bachelor's or Master's degree in Computer Science or a related field.
• Strong proficiency in Python and its frameworks such as Django or Flask.
• Understanding of fundamental design principles behind a scalable application.
• Familiarity with code versioning tools such as Git.
• Knowledge of databases such as MySQL, PostgreSQL or MongoDB.
• Good problem-solving skills and attention to detail.
• Excellent communication and collaboration skills.

We are seeking an enthusiastic and motivated HR Recruiter to join our team. As an HR Recruiter, you will be responsible for sourcing, screening, interviewing, and hiring top talent for our organization. The ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for finding the right candidates for the job.

Responsibilities:

• Source and recruit candidates through various channels, including job boards, social media, and referrals
• Screen resumes and applications to identify qualified candidates
• Conduct initial phone and in-person interviews to assess candidate qualifications
• Manage the interview process, including scheduling and coordinating interviews with candidates and hiring panel
• Communicate effectively with candidates throughout the hiring process, providing feedback and updates as necessary
• Negotiate offers with candidates and extend job offers to successful candidates
• Conduct reference and background checks on potential employees
• Maintain accurate and up-to-date records of candidate information and hiring processes

Requirements:

• Bachelor's degree in Human Resources or related field
• Proven experience as an HR Recruiter or similar role
• Excellent communication skills, both written and verbal
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment
• Familiarity with applicant tracking systems and recruitment software
• Strong negotiation skills and ability to close job offers
• Knowledge of employment laws and regulations
• Positive attitude and willingness to learn and grow in the role

If you are passionate about finding the best candidates for the job and thrive in a fast-paced, collaborative environment, we encourage you to apply for this exciting opportunity.

• Collaborate with the team members to understand the client requirements.

• Advance coding skills in PHP, HTML, CSS, JavaScript and Scripting language desirable.

• Must have experience in working on frameworks such as Laravel, CodeIgniter.

• Write clean and well-structured codes.

• Produce detailed technical product descriptions.

• Troubleshoot, test and maintain the core product software along with the databases to ensure strong functionality and optimization.

• Contribute to all the software development phases.

• Follow the industry’s best practices for writing clean code.

• Develop and deploy the latest features that facilitate the relevant tools and procedures if required.

• Improve the code-base of our products in a significant manner

Role/ Responsibilities

• Lead a team of hard working backend developers. 
• Design APIs, DB, Queues, monitoring for micro services. 
• Writing, deploying and managing micro services. 
• Migrate existing components into distributed micro service architecture. 
• AWS Cloud / Google Cloud Platform (Manage Infrastructure). 
• API integration with 3rd parties. 
• Unit test cases, automation. 
• Database optimisation. 
• Design of highly concurrent backend architecture. 
• Handling high traffic data. 

Experience required: 

• Sound fundamentails in software design. 
• Must have worked on distributed and micro service architecture. 
• Sound fundamentals on scale/ performance/ memory optimisation. 
• Sound fundamentals of authentication, authorization, payment processes, data security. 
• Must have experience in Spring / Spring boot. 
• Good to have experience in Kafka / JMS / RabbitMQ / AWS Elastic queue. 
• Good to have experience in Junit / mockito unit test cases. 
• Good to have knowledge in Mysql (or any RDBMS).