Customer Service

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge

team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Account Manager - Digital Growth

Experience Level: 2+ Years

Location: Bangalore, Karnataka (On-site)

Job Overview:

We’re looking for a proactive and detail-oriented Account Manager to drive brand growth and digital success. This role

is not just about managing digital campaigns but also about identifying business opportunities, enhancing brand

visibility, and using digital strategies to scale revenue.

You’ll be the main point of contact (POC), working closely with clients and internal teams to ensure smooth execution

across SEO, social media, paid marketing, and brand strategy.

What You’ll Do:

Brand & Business Growth

Understand the brand’s business goals and find new ways to grow revenue.

Identify partnerships, collaborations, and digital strategies to scale the brand.

Client & Project Management

Act as the primary POC for clients, ensuring smooth coordination and execution.

Keep track of all deliverables, deadlines, and feedback loops.

SEO & Digital Strategy

Work on SEO, content marketing, social media, and paid ads to boost visibility.

Monitor campaign performance, analyze data, and optimize strategies for better results.

Execution & Performance Tracking

Collaborate with designers, content creators, and performance marketers to execute campaigns.

Track key metrics, generate reports, and suggest improvements based on data insights.

What We’re Looking For:

● 2-3 years of experience in account management, digital marketing, or business strategy.

● A mix of business thinking + digital expertise (SEO, social media, paid ads, growth strategies).

● Strong communication and relationship-building skills.

● Ability to manage multiple projects, stay organized, and ensure timely execution.

● A problem-solver with a proactive and “get-things-done” attitude.

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Job Description | Buyer Consultant

About Company: Settlin, (founded 2016) has built an efficient platform for enabling and executing property transactions and services. This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every detail of it. Settlin entered the real estate industry with a vision to disrupt the resale real estate market and to automate the whole process and experience of buying a resale property by providing all the necessary information on one single platform. After a tremendous success in the resale real estate segment we have recently ventured into the primary real estate vertical to help those who are looking to buy a new property by suggesting them the right property from the plethora of projects across Bangalore.

To know more visit https://settlin.in

Basic Requirements:

●     Any Graduate/Post-Graduate with sales and consulting aptitude.

●     0-3 years of experience in sales/pre-sales/client onboarding/counseling/customer success management. Freshers can also apply.

●     Good analytical and communication skills (English).

●     Quick learning ability, adaptability to changing business needs.

●     Willingness to challenge the status quo and achieve business results.

Key Responsibilities:

●     Tele consult incoming Buyers, assisting them throughout their property search.

●     Attend inbound requests and queries on selected units, scheduling/confirming site visits with trained team members for site visits.

●     Understand the buyer's requirements, update all details in the portal, suggest best options, collect feedback, educate the buyer on facts and real estate appreciations, and guide the buyer to a decision.

●     Moderate negotiations or forward interested buyer profiles to a team of experts for negotiations and settlements.

Target Expectations:

- 60 unique client visits and 1 deal every month is the basic productivity expected.

- Minimum 300+ unique in-bound requests from buyers will be assigned monthly. It goes upto 700+ for performing and capable candidates.

- An average team member does 8+ deals in a quarter out of 900+ unique assigned in-bound requests. Star performers have also achieved 20+ regularly.

Remuneration:

CTC: 3.6LPA to 4.8LPA plus incentives

Additional to above CTC, INR 35K - 45K+ (approximately per month average) incentives, is created on completion of 8+ deals in a quarter. Part of it is paid in the same month, remaining is paid quarterly.

There is a component called Productivity Pay in the compensation structure.

For Eg. If your gross salary is 40k per month, INR 10500 would be assigned to productivity pay which will be paid on the closure of certain basic targets (60 unique client visits and 1 deal).

Growth & Opportunities ahead:

The Buyers Consultant role also serves as the only funnel to the next upward role. All performing members in the above team, by default earn the opportunity to move ahead to the Team Lead position. The eligibility for moving to the Team Lead role is consistent performance for 8-12 months at the current position (measured in fixed automated indicators in CRM). There is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 8-12 months, depending upon the vacancies available.

Other Good to know details before applying:

1.     Weekends (i.e. Saturday & Sundays) are working days. They are usually the most engaged days

2.     First 2 months mandatory probation period with 1 paid leave allowed (apart from week-offs)

3.     6 days/week office. 1 day fixed week-off selected between Tuesday or Wednesday

4.     General Office hours: 10.00 AM to 6.00 PM (Minimum 8 hours each work-day)

5.     Total 30 days leaves in a year

Feel free to reach out if you have any questions or require further information. Good luck to all applicants!

• Strong Product Motion Designer / Animator / Interaction Designer profile
• Mandatory (Experience 1) – Must have a Minimum 3 years of experience as a Product Motion Designer / Animator.
• Mandatory (Experience 2) – Must have worked with Product Design teams on interactive motion design projects for consumer-focused apps.
• Mandatory (Portfolio) – Must have a strong portfolio showcasing interaction designs, product animations, motion designs, micro-interactions & illustrations from top B2C product companies (e.g., Swiggy, Zomato, Cred, Paytm, Flipkart, etc.).
• Mandatory (Company) – Must be from Top B2C Product Companies
• Mandatory (Exclusion 1) – Do not consider candidates focused mainly on illustrartion or marketing motion graphics (ads, banners, brand films, video editing).
• Mandatory (Exclusion 2) – Do not consider Gaming-focused Motion Designer profiles
• Mandatory (Tools & Skills) – Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.

Role : Senior Technical Recruiter - US Market

Location : Hyderabad(Onsite)

Shift : 7:00 PM to 4:00 AM(IST)

Full-time

Role Overview :

We are looking for an experienced Senior Technical Recruiter with proven leadership capabilities and deep expertise in the US staffing market. The ideal candidate will have a strong background hiring for AI, Product-based, and SaaS organizations, along with the ability to mentor recruiters, drive hiring strategy, and partner closely with stakeholders to deliver high-quality talent at scale.

Key Responsibilities :

• Lead end-to-end recruitment for complex technical roles across AI, Product, and SaaS domains in the US market
• Partner with hiring managers, engineering leaders, and business stakeholders to understand hiring needs and workforce planning
• Drive hiring strategy, market intelligence, and talent mapping for niche and high-demand skill sets
• Mentor, guide, and review the work of junior recruiters to improve quality, speed, and candidate experience
• Manage the full recruitment lifecycle: sourcing, screening, interviewing, offer negotiation, and onboarding support
• Utilize advanced sourcing techniques (LinkedIn, Boolean, job boards, referrals, ATS, talent pools)
• Ensure compliance with US staffing regulations, hiring practices, and documentation standards
• Build and maintain strong pipelines for roles including Software Engineering, AI/ML, Data, Product, Cloud, DevOps, and Architecture
• Track and report recruitment metrics (time-to-hire, conversion ratios, quality of hire)
• Strengthen employer branding and candidate engagement for US-based clients and roles

Required Experience & Skills :

• 5+ years of experience in US Technical Recruitment / US Staffing
• Strong hiring exposure in AI, Product-based, and SaaS organizations
• Hands-on experience recruiting for complex technical roles across multiple tech stacks
• Proven leadership or mentoring experience within a recruitment team
• Excellent understanding of the US recruitment lifecycle, time zones, and client expectations
• Expertise in Boolean search, LinkedIn Recruiter, ATS tools, and sourcing platforms
• Strong stakeholder management, communication, and negotiation skills
• Ability to work in a fast-paced, high-volume, high-quality hiring environment

Preferred Qualifications :

• Experience working with product companies, startups, or global SaaS firms
• Prior experience managing or scaling recruitment teams
• Exposure to diversity hiring initiatives in the US market
• Excellent analytical and reporting skills

Job Title: Digital Marketing Executive

Experience: 1 - 2 years

Job Location: Madurai (On-site)

Skills: SEMRush, Ahrefs, Moz, Keyword planner, Google Analytics & Google Search Console

Job Description

• Conducting on-site and off-site analysis of web SEO competition.
• Increase website ranking on popular search engines.
• Increase digital brand awareness while growing the traffic on the website.
• Assisting with blog content.
• Creating high-quality SEO content.
• Leading keyword research and optimization of content.
• Working knowledge of Google Analytics.
• Thorough understanding of web design and site structures.
• Proofread and edit blog posts before publication.
• Gain a comprehensive understanding of the strengths and weaknesses of the website, and flesh out SEO strategies to improve the same.
• Good knowledge of backlink analysis.

Roles and Responsibilities

• Identify the right audience, plan organic and paid campaigns, and optimize ad & SEO campaigns to drive website traffic and leads.
• Clear understanding of SEO strategies and implementation to improve website rankings.
• Collaborate with development and other teams to ensure SEO best practices are integrated into website architecture.
• Ability to work independently and as part of a team.
• Hands-on experience with Content Management Systems (e.g. WordPress).
• Proficiency in SEO tools for keyword research link building and site audits.
• Understanding Google Analytics, Keyword Planner, Search Console, SEMRush, Ahrefs, Moz, etc.

Qualifications & Skills:

• Any Bachelor’s or Master’s degree
• 1-2 years of experience in digital marketing
• Proven track record of planning and executing successful digital campaigns.
• Strong expertise in SEO, SEM, Google Analytics, Google Ads and Social Media.
• Strong communication, leadership, and project management skills.
• Creative mindset with the ability to innovate and adapt in a fast-paced environment.

• The incumbent should have hands on experience in data engineering and GCP data technologies.

• Should Work with client teams to design and implement modern, scalable data solutions using a range of new and emerging technologies from the Google Cloud Platform.

• Should Work with Agile and DevOps techniques and implementation approaches in the delivery.

• Showcase your GCP Data engineering experience when communicating with clients on their requirements, turning these into technical data solutions.

• Build and deliver Data solutions using GCP products and offerings.
• Have hands on Experience on Python 
Experience on SQL or MySQL. Experience on Looker is an added advantage.

My Client's India is its largest studio outside USA with 400+ people and growing rapidly. It manages some of the biggest global games in the Casual Gaming, Action Strategy, Match-3, Slots, and Invest Express genres. The game teams are responsible for the long term-vision of the game, its entire Game Design & Tuning, Product Roadmap, Features, Content & Creative decisions, Art work (2D, 3D, Animation), Development, QA/Testing, Analytics & Performance Tracking, User Acquisition & Live Operations.

The India team is full of passionate gamers, who love to play, build great products, and have fun doing it. Studio I expect continued growth and is looking for strong leaders to expand the studio into this next growth phase.

As a Principal Software Engineer, you will be responsible for the software design of large scale applications and features & enhancements which reaches millions of players. You should be passionate about players, performance, scalability and holds a very high bar for quality of the game.

Responsibilities

• Work with Product Management to translate business requirements into technical requirements.
• Owns technical roadmap, design and review for end-to-end games, ensure design quality and integrity
• Modernizing the tech stack
• Bring tech innovations in the game which will help in growth of the games
• Design, code, and develop new features/fix bugs/add enhancements
• Analyze and improve efficiency, scalability and stability of various system resources
• Lead and Mentor junior engineers and drive a culture of technical perfection.
• Drive creative and innovative solutions to complex problems, exemplifying good technical discernment.
• Drive improvements and new approaches to address potential systemic pain points and technical debt, anticipate and avoid problems.
• Take a hands-on approach in the development of prototypes, independently and with others, to establish design decisions and/or technical feasibility.

Required Skills

• Masters or Bachelor’s Degree in Computer Science, Engineering or equivalent
• A minimum of 7 years of professional experience in software development, mobile, desktop or web application development with hands on coding experience covering full stack
• Experience coding in C#, C++, Python, Javascript and SQL
• Working knowledge of mobile landscape, architectures, trends, and emerging technologies.
• A proven foundation in computer science, with strong competencies in data structures, algorithms, OOPS and software design
• Strong problem solving and debugging skills
• Excellent communication skills and the ability to work effectively in a team environment.

Desired Skills

• Experience with mobile development – Android/iOS/Native OR on game engines such as Cocos-2D, Unity or other.

• Experience with Amazon Web Services (EC2, ELBs, ElastiCache, DynamoDB, terraform etc)
• Experience with setting up server monitoring, alerting and server provisioning
• Familiarity with micro service architecture, containers and related technologies (Docker, Kubernetes, ECS)
• Experience with development tools & integrated build systems: XCode, IntelliJ, Git/Jenkins
• Experience of driving activities, review process to ensure software and product quality.
• Willing to pick up any languages, technologies, or methodologies necessary to smite a challenge—and if a conventional solution does not exist, then innovate as necessary.

What we offer you:

• Work in a studio that has complete P&L ownership of games
• Competitive salary, discretionary annual bonus scheme and  RSUs
• Full medical, accident as well as life insurance benefits
• Catered breakfast, lunch and evening snacks
• Child care facilities for women employees and discounted facilities for male employees
• Well stocked pantry
• Generous Paid Maternity/Paternity leave
• Employee Assistance Programs
• Active Employee Resource Groups – Women 
• Frequent employee events
• Additional leave options for most employees
• Flexible working hours on many teams
• Casual dress every single day
• Work with cool people and impact millions of daily players!

About QuestionPro:

QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.

Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments. 

Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada. 

https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/

We are a bootstrapped company and proud to have not taken any funding or investment.

QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!

We operate 100% remote. You will be working from any place you desire for this position.

Responsibilities

• You will be responsible for key deliverables that would help improve the quality and reliability of our infrastructure spread across 8 data centres, both cloud and hybrid. 
• Streamline Life Cycle Management activities for the Infrastructure.
• You will be interacting with DevOps & Support teams to quickly investigate and mitigate the problems impacting customers at various levels in the Infrastructure including MySQL Database and Engineered Systems technology stack. 

Skills & Requirements

   Must-Have:   

• 8+ years of experience in Linux System Administration / Development / QA roles with a thorough understanding of Software Development Life Cycle
• Excellent knowledge of Linux System administration activities
• A very good understanding of Linux kernel internals, Server Virtualization, Networking & Security layer
• Any experience in IO subsystem, Operating Systems, Storage technologies would be a definite plus
• Hands-on experience with automation of system administration activities
• Hands on experience in building OS images and testing based on standard test framework.
• Proven ability to triaging and resolve issues during patch testing & certification
• Experience in OEM, Linux OS Patching, Yum, KSplice, etc.
• Excellent Scripting skills in Bash, Perl, Python, or similar scripting languages

   Good To Have:

• Good experience on private cloud management. 
• Proxmox virtualization
• Ability to build and grow the team.