Customer Service

Job Title: Business Development Representative (BDR/SDR)

Experience: 2 to 5 Years

Location: Surat, Gujarat (On-site)

About VideoSDK:

VideoSDK is a product-based company building real-time communication infrastructure for developers. Our APIs and SDKs help teams add video, audio, and live streaming capabilities to their applications. We work with startups and global product companies across industries.

Role Overview

We are looking for a Business Development Representative who will focus on lead generation, first-level customer conversations, and opportunity qualification. This role is suited for someone with SaaS product exposure who enjoys outbound outreach and working with global prospects.

Key Responsibilities

• Identify and prospect potential customers through outbound channels such as LinkedIn, email, and calls
• Manage and qualify inbound leads based on defined criteria
• Conduct initial discovery conversations to understand customer needs
• Schedule and coordinate product demos with the sales team
• Maintain accurate lead and activity data in the CRM
• Collaborate with marketing and sales teams to improve lead quality
• Consistently follow up with prospects to move them through the sales pipeline

Required Skills and Experience

• 1 to 5 years of experience as a BDR, SDR, or in Inside Sales
• Mandatory experience working in a product-based SaaS or technology company
• Strong verbal and written communication skills in English
• Hands-on experience with outbound prospecting and lead qualification
• Good understanding of B2B sales processes
• Comfortable engaging with technical buyers

Education:

• BE / BTech in Computer Science, Computer Engineering, or Information Technology OR MCA, BCA, BSc IT, MSc IT

Good to Have

• Experience selling or prospecting developer tools or API-based products
• Exposure to global customers or international markets
• Familiarity with CRM and sales automation tools

What We Offer

• Work with a fast-growing, product-based company
• Exposure to global SaaS customers and developer communities
• Clear growth path into Account Executive or senior sales roles
• Collaborative, learning-focused work environment

Job description

Location - Airoli ( Navi Mumbai)

CTC - Upto 50 LPA

Experience- 14 - 18 years

· Responsible for Design, planning and implement the best of art network technologies.

· Analyse business IT needs and requirements to develop technical solutions.

· Design network systems to meet business needs, including LANs, WANs, intranets, Internet connections, Cloud network, data communication networks, etc.

· Perform network modelling, analysis, budgeting, and planning tasks.

· Experience in Troubleshoot complex networks, identifying and correcting technical issues.

· Act as L4 during crisis/incident event management incidents as needed.

· Cross team /partner engagements to represent Project concerns/needs.

· Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks.

· Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.

· Decision making authority is broad and can have significant material impact on cost, business planning and success of Bank core business.

· Support adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab/ QA deployments for technology trials.

· Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

· Direct and manage network-related projects from initiation to completion. Coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget.

· Direct the continuous and secure maintenance of the corporate, data centre, and cloud networking infrastructure, including network security and Disaster Recovery & Business Continuity Plans.

Key ResponsibilitiesEmail Marketing

• Design and execute targeted email campaigns to generate qualified leads for SEO, Web Design, and Mobile App Development services.
• Research and curate B2B contact lists for outreach.
• Write compelling email content with clear CTAs.
• Monitor campaign performance (open rates, clicks, conversions) and optimize accordingly.
• Maintain lead data in CRM and ensure timely follow-ups.

Telecalling / Lead Nurturing

• Call prospects generated via email campaigns, online research, and company-provided databases.
• Pitch our digital services (SEO, web design, mobile apps) confidently and professionally.
• Understand client requirements and set appointments or demos for the sales team.
• Follow up with potential clients and build rapport to convert cold leads into warm ones.
• Maintain detailed call logs, feedback, and follow-up status.

We are looking for a dynamic and motivated

Associate Engineering Manager

to join our

team. This role requires a blend of technical proficiency, leadership abilities and strategic

project execution skills to ensure successful delivery of high-impact projects. You will work

closely with engineering teams to deliver high-quality solutions, drive innovation and

contribute to the growth and success of the organization.

Key Responsibilities:

Software Development & Engineering Leadership:



Lead and support a team of engineers to achieve project goals and career growth.



Ensure best practices in software development, including code quality, security and

performance optimization.



Participate in architectural discussions and technical problem-solving.



Drive continuous improvement in engineering processes and delivery timelines.



Conduct post-project reviews to identify lessons learned and improve future processes.



Foster a culture of innovation, collaboration and accountability within the engineering

team.



Stay updated with industry trends and emerging technologies to drive technical

excellence.

Project Planning and Execution:



Define project scope, goals, deliverables, and success criteria.



Create detailed project plans, including timelines, resource allocation, and risk

assessments.



Monitor project progress, remove blockers and ensure timely delivery.



Effectively manage scope creep and ensure projects stay on schedule.



Maintain up-to-date project documentation and dashboards.

Stakeholder & Team Management:



Collaborate with product managers, designers and other stakeholders to define and

execute technical roadmaps.



Communicate effectively with stakeholders, including senior management and external

partners.



Facilitate regular status updates, reviews and team meetings.



Address stakeholder concerns and incorporate feedback into project processes.

Risk & Budget Management:



Identify potential project risks and develop mitigation strategies.



Monitor risks throughout the project lifecycle and update contingency plans as required.

Qualifications & Skills:



Bachelor's degree in Computer Science, Engineering or a related field.



Minimum of 5 years of experience in software development, with at least 3 years of hand-

on coding experience and 1-2 years in a leadership role.



Excellent leadership and team management skills.



Good problem-solving and analytical thinking abilities.



Strong understanding of software development lifecycles and best practices.



Ability to manage multiple projects simultaneously.



Excellent communication, stakeholder management and problem-solving skills.



Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

Nice to Have:



Hands-on experience with cloud platforms (AWS) and modern development frameworks

is a plus.



Familiarity with containerization technologies like Docker.

Why Join Us?



Work with a passionate team on cutting-edge technology for one of the largest cricket

platforms.



Opportunity to influence and drive engineering and project management strategies.



A dynamic and collaborative work environment with exciting challenges.

If you are a

tech-savvy leader with a passion for project execution and engineering

excellence

, we would love to hear from you!

📢 Hiring: Social Media Manager- Only Female-Bangalore

📍 Location: Hulimavu, Bangalore

🕘 Timing: Mon–Sat, 9:30 AM–6:30 PM (5 WFO + 1 WFH)

💰 Salary: ₹15,000–₹30,000/month

📅 Experience: 1+ year in Ecommerce

🎯 Industry: Ecommerce | Digital Marketing | Advertising

Own our social media presence, create engaging content, run paid campaigns, and grow our online community across Instagram, Facebook, Pinterest, LinkedIn & more.

You Should Have:

✔ 1+ year managing social media for ecommerce brands

✔ Strong grasp of trends, content strategy & consumer behavior

✔ Tools: Meta Business Suite, Canva, Buffer/Hootsuite

✔ Creative writing skills & a collaborative mindset

➕ Bonus: Basic knowledge of ads or reels editing

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

Role: Video Editor [a.k.a. Motion Storyteller]

Experience: 2+ years in video editing and content creation

Location: Gandhinagar, Gujarat (On-site)

Requirements

• Strong portfolio demonstrating diverse video editing skills
• Mastery of Adobe Premiere Pro and After Effects
• Experience with short-form content (Reels, Stories, TikTok)
• Ability to edit long-form content (YouTube, documentaries)
• Understanding of motion graphics and animation principles
• Strong audio editing and music selection skills
• Knowledge of current social media trends and video formats
• Experience in color grading and visual effects
• Ability to maintain consistent brand identity in videos
• Photography and videography skills (big plus)

Key Responsibilities

• Create and edit video content across multiple formats and platforms
• Transform complex design concepts into digestible visual stories
• Direct and shoot video content when needed
• Manage end-to-end video production from concept to final delivery
• Collaborate with marketing and communication teams on content strategy
• Maintain consistent visual style across all video content
• Handle quick-turnaround edits for social media
• Organize and maintain our video content library
• Stay updated with the latest video trends and techniques
• Train team members in basic video production skills

As our video editor, you'll be crafting:

• Engaging social media content (Reels, Stories, Long Form videos)
• In-depth process videos and case studies
• Studio culture and behind-the-scenes content
• Product launch and promotional videos
• Event coverage and documentation
• Educational and tutorial content
• Podcast video content
• Brand videos and showreels

You'll be instrumental in:

• Elevating our visual storytelling
• Building our video content library
• Setting quality standards for our video content
• Training team members in basic video skills
• Documenting our design process and impact
• Creating template and style guides for video content

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Customer Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies. The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, follow-up with them, and helping in onboarding.
• Record cancellation reasons for customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences.
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives.

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

We are looking for an experienced Digital Marketing Executive to assist in the planning, execution and optimization of our online marketing efforts. The promotion of products and services through digital channels is a complex procedure with great potential which becomes increasingly useful for companies such as ours.

The ideal candidate will have a passion for all things marketing and technology. You will be well-versed in the concepts surrounding digital marketing and how the Internet can become a strong asset to securing growing revenue. You will be tech-savvy and intuitive with great ideas to reinforce our marketing campaign.

Digital Marketing Executive

• Assist in the formulation of strategies to build a lasting digital connection with consumers
• Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Launch optimized online adverts through Google AdWords, Facebook etc. to increase company and brand awareness
• Be actively involved in SEO efforts (keyword, image optimization etc.)
• Prepare online newsletters and promotional emails and organize their distribution through various channels
• Provide creative ideas for content marketing and update website
• Collaborate with designers to improve user experience
• Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
• Acquire insight in online marketing trends and keep strategies up-to-date
• Maintain partnerships with media agencies and vendors

Requirement and Skills

• Proven experience as Digital Marketing Executive or similar role
• Excellent understanding of digital marketing concepts and best practices
• Experience with B2C social media, Google AdWords and email campaigns and SEO/SEM
• Working knowledge of ad serving tools (e.g., DART, Atlas)
• Perfect knowledge of web analytics tools (e.g. Google Analytics, Net Insight, Web Trends etc.)
• Skills and experience in creative content writing
• Analytical mindset and critical thinking
• Excellent communication and interpersonal skills
• BSc/BA in marketing or relevant field