
Voice Executive
Key Responsibilities:
1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.
2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.
3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.
4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.
5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.
6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.
7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.
8. Ensure any escalation or potential escalation is immediately reported to the Manager.
9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.
10. Ensuring confidentiality of all company information is maintained at all times.
Required Skills Set:
1. Minimum two years’ experience in a high-quality outbound voice process.
2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.
3. Proactive, confident, and self-motivated.
4. Performance oriented with a passion for sales and numbers.

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About Our Company : Agami Tech is a boutique consulting & solutions delivery organisation, specialising in providing our clients end-2-end “Unified Interaction Management & Communications” suite of consulting & solutions
As a company we have helped leading contact-centres & enterprises, across multi-channel interactions (voice/non-voice/speech) processes roll-out leveraging the best of technology platform/strategy viz., cloud computing, virtualisation, multi-platform integration, enterprise apps integration etc. Our offering based on open-standard Platform, combined with our in-house suite of IP will provide an end-2-end solution architecture & seamless integration with existing technology deployments.
Website: www.agami-tech.com.
The desired candidate should have 6 Months to 2 years of experience in CORE PHP Programming, with good experience in at least one PHP Framework,
Laravel /CodeIgniter.strong coding skills.
Coding and Development. The candidate will be responsible for developing next-generation web applications & software products.
Analyzing requirements, problems and solving them with the best solution.
Producing high-quality code without much supervision and on-time delivery.
Working in a cross-functional team, collaborating with peers during the entire SDLC.
CANDIDATE REQUIREMENTS/QUALIFICATIONS/EXPERIENCE/SKILLS
========================================================================================================
PHP, MySQL, HTML5
Good knowledge of OOPS concepts, Web Development Concepts, MVC, REST API development.
Experience in JQuery / Javascript / AJAX.
Experience in front-end technologies like AngularJS, React JS etc will be an added plus.
Strong coding skills, good analytical and problem-solving skills.
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Non-Technical Skills
Excellent oral and written communication skills
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=======================================================================================================
Exposure to latest technologies and sky is the limit for the learning.
Flexible work timings.
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algorithms, and software engineering principles
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• Multiple years of experience in Android application development, with Java and/or
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• More than one published application on the Google Play store available for immediate
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store.
• Multiple years of in Java I/O, RDBMS, Networking, Generics and well-known
application frameworks.
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