Voice Executive

About the role:

For a Customer Experience Inbound executive, we are looking for an enthusiastic, driven, and motivated individual - ideally a people person,

who will be able to -

• Respond to customer queries in a timely and accurate way, via phone, email, or chat. Make the customers feel at ease and let them know that we’ve got their back.
• Identify customer needs and help them provide a 360-degree experience.
• Be part of the blended process, i.e. Inbound calls, Outbound calls, Chats, or e-mails as and when required.
• Handle Escalations of all types and nature.
• Handle E-commerce channels.
• To perform all duties to a high standard of customer care in attitude, approach, and resolution.

Pre-requisites

• A chance to earn monthly as well as annual incentives.
• Proficiency in English and Hindi.
• Excellent knowledge of MS Office, Excel, and PowerPoint
• Fast learner with and passion for sales and an understanding of negotiation techniques
• Self-motivated with a results-driven approach
• Graduate degree

We are a B2B SaaS company that is re-imagining how companies use sales incentives to motivate their employees. We believe great results are only achieved when people are motivated - and our product is nothing but an extension of that philosophy.

On a more day-to-day level, our product takes away the ambiguity and grunt-work behind manual sales incentive calculation, and allows companies to experiment with incentive plans that actually work for every employee - and not just top performers. We are a team of experienced founders who between them have built and sold software products pretty much all across the globe. We are backed by some of the best angels and institutional investors in India - and are growing at breakneck speed.

Responsibilities

• Work as part of a collaborative, agile team to deliver industry-leading engagement capabilities in web.
• Integrate with other services to help Elevate seamlessly provide value to more companies
• Design and develop feature enhancements that continue to deliver on the value and provide an excellent customer experience
• Troubleshoot and resolve emergency server or code issues at any stack level
• Ability to empathize with end-users; build with scale and ease of adoption in mind
• Experience building in an agile setting with code reviews and quality as a priority
• Strong design skills for separation and modularity of code; aversion to overly complex, spaghetti code

Qualifications

• A bachelor's degree in Computer Science, related technical field, or commensurate experience
• 1+ years experience in production web application development
• 1+ years of experience working with NodeJS or an equivalent web framework and language
• Experience writing JavaScript code, either vanilla JS or using a framework such as Node.js or React, Redux
• Unit testing experience (Jest)
• 3rd party API usage and integration experience
• RDBMS usage (e.g. MySQL, PostgreSQL)
• AWS

Persistence: design it, build it, if it breaks, fix it, but make it work, and make it shine

Bonus Skills

• Free and/or Open Source project work
• Amazon Web Services, DevOps experience
• Database Design

Perks

• Competitive salary and equity package
• Great culture and team camaraderie
• Work from Anywhere
• Health Insurance
• Flexible vacation and sick policy
• Macbook Pro or similar Linux laptop

• Play an integral part in managing E-commerce project and planned website release from inception to completion
• Shift our current Shopify website to magento
• Create accurate development and support tickets and instruct and manage the relationship with the external development team.
• Work closely with our Ecommerce platform provider on areas such as site performance, site speed, infrastructure, and new product releases.
• Working with website monitoring and testing tools to ensure the website is performing optimally at all times.
• Work with Business Units to develop Ecommerce digital plans to improve conversion from all key channels
• In depth knowledge of PHP, HTML, CSS & JS

Position description:

• Manage Network admin operations
• Responsible for Configuration and installation of various network devices and services (e.g. routers, switches, load balancers (Radware), firewalls (Juniper, Fortinet, Cyberoam), network access control
• Ensure network maintenance and system upgrades
• Accountable for – Network Performance and ensure system availability and reliability
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Proactive forecasting of Network capacity and utilization.
• Would handle issues like Production outages.
• Would handle incident and projects
• Good problem-solving skills
• Team mentoring and timely project delivery.

Primary Responsibilities:

• To ensure availability and uptime of On-premise and cloud network

Reporting Team

• Reporting Designation: Head - Site Reliability Engineering (ABL_SS_362)
• Reporting Department: Site Reliability Engineering (24777)

Required Skills:

• Well versed with network architecture and complex network design
• Well versed with firewalls, UTM features, IDS/IPS, WAF (Web Application Firewall), SSL Offloading
• Good hands-on with Layer 2 and Layer 3 topologies
• The key focus in Enforcing policy and regulatory compliance by maintaining the organization firewall infrastructure

Linkby is a global VC funded software company founded by one of Australia’s top digital publishing entrepreneurs. Our software helps D2C e-commerce brands and publishers work together more effectively and profitably than ever before. We’re currently building our engineering team globally to support our rapid growth. We have a remote-first culture while also having office hubs in Toronto, London & Sydney.

We are looking for a seasoned full-stack engineer to join our team to help build out and manage our entire web infrastructure. You will work as part of a team to develop fast, well-tested, and performant code across various web projects in the adtech vertical.

As a Full Stack Developer, you should be comfortable around both front-end and back-end development (predominantly in Javascript), development frameworks and third-party libraries. You will be responsible for the full software development life cycle, from conception to deployment.

Responsibilities

Design and deployment of database and backend storage systems (eg. relational database, key-value/blob stores) Design and implementation of low-latency, high-availability, and performant applications Design and construction of REST APIs Integrating front-end UI with the constructed APIs “Pixel-perfect” implementation of approved UI and designs Building reusable components and front-end libraries for future use Design and implementation of continuous integration and deployment Test software to ensure responsiveness and efficiency Implementation of security and data protection Integration with third-party services and software

Required Skills & Experience

At least three years’ experience with: Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum) Back-end development with Node.js Front-end development with Vue.js Database design and management with PostgreSQL Highly proficient with the JavaScript language and its modern ES6+ syntax and features Understanding the nature of asynchronous programming and its quirks and workarounds Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM Experience with development & deployment using containerisation technology (eg. Docker) Experience with cloud infrastrastructure management & deployment on AWS (eg. ECS, Lambda, SQS, SNS, Kinesis) Familiarity with automated JavaScript testing, specifically testing frameworks (eg. Jest or Mocha) Familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (eg. Sass, Less, Webpack) Proficient understanding of code versioning tools (eg. Git) Ability to understand business requirements and translate them into technical requirements Open-mindedness and ability to learn new programming languages & tools to best serve the project at hand Appreciation for clean and well documented code Excellent verbal & written communication skills

Preferred Skills & Experience

Experience with React.js & TypeScript will be highly regarded Knowledge of other backend languages such as Golang, Rust, OpenResty Experience with adtech/martech technology Experience with Machine Learning/AI/Data Science Experience working with large scale/high traffic applications Experience with other cloud infrastructure providers (eg. Google Cloud, Azure) We offer flexibility and a strong team culture with additional leave and health benefits for your location. We can't wait to see your application

Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.

As a Copywriter, you will be responsible for starting our journey of creating conversations that connect and engage our audience.

• Thinking, feeling and finding the right words to connect with young pet parents in the country
• Ideating on campaigns and seeing them through execution by writing scripts and other relevant copy pieces
• Collaborating with internal partners to interpret project briefs and developing relevant concepts into copy
• Writing copy for all customer channels, including but not limited to ads, web banners, website copy, newsletters, and emailers

Desired Candidate Profile

• At least 3+ years work experience as a copywriter
• Skill in short form writing
• In-depth knowledge of Google and social media ad writing
• Knowledge on social media trends and content innovations
• Attention to detail
• Excellent written and verbal communication skills
• Comfort in working in a startup environment

• 5+ years of relevant experience
• Design, implement and manage websites using WordPress
• Collaborate with members of a creative team
• Manage front-end and back-end website development
• Create WordPress plug-ins and themes
• Maintain well-documented, reusable, and transferrable code
• Troubleshoot and resolve website problems for clients and co-workers
• Stay abreast of new developments in software, trends, and practice
• Must have experience in managing media websites at scale.
• Proficiency using WordPress
• Expertise in HTML5, CSS3, JavaScript, and jQuery
• Experience using debugging tools such as Firebug and Chrome Inspector
• Strong understanding of front-end and back-end website development
• Keen attention to detail
• Good communication skills

We are building a new app in vernacular languages in the ed-tech domain. Looking for highly skilled React Native + Android frontend engineers to build the product with A player's team.

We are funded by a leading VC in the country.