Voice Executive at TLC DigiTech Pvt Ltd (Formerly TLC Relationship Management (P) Ltd) · Mumbai, Bengaluru (Bangalore), Delhi · 1 - 10 years · ₹3L - ₹4L / yr · Profitable · Posted 28 Feb 2023

Voice Executive
Key Responsibilities:
1. Understanding the brand that is being represented, the TLC brand, the Program, the benefits, the scripts, the possible talking and opening lines and ensuring that the company guidelines on these are followed when a customer connect is made to enroll them into a membership program.
2. A soft approach to the sales process with conversational scripts and engagement on the call to sign up a customer. To protect the brand and ensure that a positive impact is left on the prospect after the interaction, whether he / she buys a membership or not.
3. Program Benefits must be conveyed in complete transparency leaving no scope of ambiguity or sounding / making false promises or over commitment.
4. Ensure that the prospect is not called for more than 3 times and also, he / she is not spammed on the calls. A prospect who does not want to be spoken to should be blocked from the system.
5. Ensure a database is provided by the company and only approved databases after proper DNC scrubbing are used.
6. It is mandatory to ensure that on every point of connect generating relevant leads are required, this is a part of our database expansion exercise, and must be followed.
7. Ensuing all relevant information is captured and converted into company intelligence like reasons for close etc and the prospects once spoken to are accordingly blocked from the system so that they are not called again.
8. Ensure any escalation or potential escalation is immediately reported to the Manager.
9. Ensure company time spent in the office is spent on productive customer acquisition work and aim for high enrolments, conversions, and no complaints as a performance matrix.
10. Ensuring confidentiality of all company information is maintained at all times.
Required Skills Set:
1. Minimum two years’ experience in a high-quality outbound voice process.
2. Good verbal and social communication skills in English with supporting local language. English will always be the first language for opening a customer conversation.
3. Proactive, confident, and self-motivated.
4. Performance oriented with a passion for sales and numbers.

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Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line. InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than https://syook.com/rfid-vs-ble-vs-uwb-vs-wi-fi/">comparable technologies. The result: Quick RoI and Improved Operational Performance. It’s Industry 4.0, ready for deployment!
Role overview
First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.
Our product stack is MERN (React, Node + Express, MongoDB) with a few services also written in Java and Go and we use React Native on mobile.
We’re looking for someone who has always loved to be on the creative side of things and enjoys creating user experiences that are inviting, intuitive and impactful. You must enjoy designing the layouts of the product, the navigation and the complete look and feel of it.
A day in your role will involve any of the following (or a combination):
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Why you might be excited about us
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None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.
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- Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
- Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.
- Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.
- You are driven and care about doing a good job and improving your craft.
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- You can write clean, modular code in either Object-Oriented style or Functional style
- You are comfortable with Test Driven Development
- You are fluent in using the tools of the trade: Testing, Editors, Git, Command line, Slack
Apart from the above it would be a plus if you also have
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Joining our team
Interview process
We want you at your best, and won't be giving you gotcha-style algorithms questions. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.
1. Meet us and learn about Syook
You'll first talk to Sarlaksha or someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.
The conversation will also revolve around your technical experience. We'll talk about frameworks you've used, how you make technical decisions, types of problems you like to solve, etc. You won't need to prepare anything in advance.
This is primarily used to get a better feel for your experience, how you work, and where you may fit in. It'll be used to design the rest of the interview process.
Through this and the next steps, you'll meet more people in the company so we can get to know each other.
2. Technical challenge
Everyone has different strengths, and we want you to do your best. Our goal is for you to clearly demonstrate your technical aptitude. We're open to accommodating what would work best for you.
We can choose mutually between several different options:
- A live pair coding session where we'll work through some problems.
- Working through similar problems independently as a take home challenge.
- Presenting any previous work you've done (example: open source, side project, or even another interview you did).
3. Technical Discussions
If you clear the technical challenge then we will have a few rounds of technical discussions where we interact with you to understand in depth about your craft. These discussions will be with one of the engineers at Syook whom you will end up working with and the final discussion will be with our CTO (Aman Agarwal). We will try and see how you can augment our engineering culture and we’ll discuss the bigger picture also. You will also get to understand what your role is all about and how you can grow with us. Feel free to ask for feedback and any other questions you may have about the company and we will be happy to share the same.
4. People & Culture fit round
If you reach this stage, it automatically means that we’re convinced of your technical skills. However, that’s never enough for us. We want to ensure that you will feel comfortable working with us and that we can give you an environment where you can be your productive best. We will use this discussion to understand what you bring to the table apart from your technical skills in terms of initiatives, personality, and a certain entrepreneurial mindset.
5. Reference conversations
We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear great things, so this is primarily so we can work with you as effectively as possible.
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About You
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Knowledge
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- Experience of integrating third-party libraries.
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- Hands-on coding, systems analysis, design, and delivery of projects assigned.
- Overall App Design - code, performance, security, size
- Deliver new features, execute on the roadmap and plan for the future.
- Convert app requirements into actionable and tangible items for all stakeholders
- Release planning and timely integration with other stakeholders (product, backend, frontend, ui/ux etc)
- Proactive ANR, other crash fixes etc
- Continuously discover, evaluate, and implement new technologies to maximize development/performance etc
- Improve product quality through code reviews, writing effective unit tests, and collaborating with QA
Key Skills
- Kotlin, Java, RxKotlin, RxJava, Android SDK, Android Studio, Git Required
- Education - B.E/ B.Tech/BCA/MCA/MSc IT degree in Computer Science, Engineering or a related subject
- Experience - 3-6 yrs
Benefits
- Great Company Culture - A relaxed, friendly and positive company culture with a dynamic young team
- Work-Life Balance - Genuine work/life balance served at Krafty.
- A Well Earned Rest - You will get 11 paid public holidays as well as 12 paid leaves. So, a total of 23 HOLIDAYS
- Flexible working hours - Reaching late at the office would never be an issue for you. Fully remote culture
- Weekends Off - Saturday & Sunday Fixed Off














