Call Centre Manager

The Web 3 & Blockchain Innovation Lab plays a pivotal role in leading the lab strategic vision and

operational excellence, fostering a culture of innovation and learning by doing among students.

This individual is responsible for setting the lab strategic direction, managing a team of stream

leaders, and ensuring the lab success in bridging the gap between academia and industry. As a

thought leader and brand ambassador, the Head of the lab promotes the lab focus areas both

internally and externally, embodying the qualities of leadership and innovation that inspire

students and staff alike.

Key Responsibilities:

* Vision and Strategy:

* Develop and communicate a clear vision for the Innovation Labs, aligning with

* the institution strategic objectives.

* Set strategic goals for the lab, including defining key areas of focus, innovation

    strategies, and research priorities.

* Ensure the lab activities contribute to the broader academic and research

   missions of the institution.

Innovation Lab - Industry Interface:

* Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the lab's research and innovation projects.

* Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

* Lead initiatives to secure funding, sponsorship, and partnerships that support the lab's activities and growth.

* Brand Ambassador and Thought Leadership:

* Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

* Promote the lab's achievements and projects through various channels, enhancing its reputation and visibility.

* Foster a network of alumni, industry leaders, and academic peers to support and engage with the lab's work.

Mentorship and Role Modeling:

* Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

* Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

* Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications :

* Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business Administration) or equivalent experience in innovation management.

* Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

* Deep technical expertise in multiple blockchain platforms, smart contracts, DeFi & dApps, Web 3 libraries/frameworks and cryptography. Should be able to demonstrate a deep understanding of the benefits decentralization.

* Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

* Excellent relationship-building skills, with experience in academia-industry partnerships.

* Demonstrated success in securing funding, sponsorships, or partnerships.

* Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

* Deep understanding of the latest trends and technologies in areas relevant to the lab's focus..

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular/React

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

About the role

In Loop, we work in super small teams, in very high velocity.

You will be part of such a team, and work day to day with all the team at Loop, plus the founders.

As a generalist, you can wear many hats, and will function across business units.

• Customer Success: You'll work directly with customers, and make sure that we are building what users want
• Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
• Must-haves: Engineering Background is a plus.

Must haves.

• Must have done this before, or be willing to learn fast.
• Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.

Big plus You are a founder before

Founders

The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.

Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.

Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.

Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.

Hi,

We are hiring for the position of Java Tech Lead. Please find below the details for the same.

A passionate developer who has a strong working knowledge of OOPS and functional programming

principles. Standard Definitions and abbreviations don't entice us that much.

Key skills:

• Strong Java and J2EE background with 5-7 years of experience.

• Strong working experience in Multi-Threading, Exception Management and the Use of Collections.

• Sound knowledge of working with application aspects i.e., Caching, Asynchronous APIs, Logging etc.

• Experience with web application frameworks like Spring Boot or Dropwizard.

• Unit Testing is an everyday affair and hence demands very good unit testing skills using tools like Junit & TestNG.

• Understanding of relational databases, RESTful services, and build tools like Maven & Gradle

• Knows what and when to mock and has used frameworks like Mockito/Power Mock.

• Understanding of message queues such as ActiveMQ, Kafka, and RabbitMQ.

•  Version Control is treated as important as programming skills. Fluent with version control tools like Git and Bitbucket.

• Exposure to Agile/Scrum, TDD not in theory but in practice.

•  Experience with Continuous Integration, Continuous Deployment, Static Code Analysis, Jenkins and SonarQube.

•  Willingness to take ownership of the technical solution and ensure technical expectations of deliverables are met.

• Strong communication skills along with the ability to articulate technical designs and concepts.

• Exposure to cloud and containerization would be a plus.

• Hands-on experience in application development in an enterprise setup.

• Have a good understanding of Distributed Application Architecture.

• Ability to clearly articulate and demonstrate the value proposition. 
• Provides technical support, configuration, and administration of Citrix environment 
• Develops processes, procedures, and technical documentation for management of Citrix environment 
• System and application health monitoring and reporting 
• Consulting with application owners to install and tune their applications 
• Provides technical support, configuration, and administration of Windows Server as required 
• Assists with architectural design to improve reliability, performance, and efficiencies 
• Responds to situations where standard procedures have failed in isolating or fixing problem. 
• Provide support for a 24 x 7 operation, when required 
• Establishes strong working relationships with key staff members in departments. 
• Minimum 5+ years’ experience as a Wintel Engineer/Architect with an outstanding track record of progressively increasing responsibilities 
• Strong ability to communicate effectively and multi-task with minimal supervision 
• Current certifications with Cisco, Citrix & Microsoft required 
• Strong understanding of TCP/IP and OSI model 
• Experience in Citrix XenApp, XenDesktop and XenServer technologies. 
• 5+ years of Network, Storage and Infrastructure (Data Center, etc.) experience. 
• A strong understanding of leading manufactures routing and switching architecture; and experience with storage and virtualization products from leading manufactures. 

• Identify, prioritize, and reach out to new clients, and business opportunities et al
• Identifies development opportunities; follows up on development leads and contacts; participates in the structuring and financing of projects; assures the completion of projects.
• Writes winning proposal documents, negotiate fees and rates in line with organizations’ policy
• Responsible for handling business research, market surveys and feasibility studies for clients
• Responsible for supervising implementation, advocating for the customer’s needs, and communicating with clients
• Develops, executes and evaluates new plans for expanding increase sales
• Documents all customer contact and information
• Represent in strategic meetings
• Help increase sales and growth

CRM Technical Developer

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

You're a problem solver, knowing the systems, applications, and processes that will make a client happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to designing activities and building system prototypes.

About the job

Business and IT don't always speak the same language. It can be difficult for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue, customer concern, and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Day-to-day you will:

• Assist across all phases of projects (e.g. Plan, Analyze, Design, Build, and Test)
• Demonstrate technical knowledge to design and implement CRM solutions
• Research customer issues that may be non-standard in order to offer solutions
• Support design of conceptual architecture and technical solutions
• Ensure project quality meets standards through critical metric identification and testing plan
• Identify process gaps and work cross-functionally to formulate improvement plans
• Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, a self-starter, and a creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

• Design, develop, deploy, customize and integrate Microsoft Dynamics CRM with other systems
• Configure and customize on standard workflows, dashboards, forms, views and develop standard or custom reports
• Develop reports or dashboards using PowerBI and integrate with D365CS
• Develop web application, web API, console application, window services to integrate with D365CS
• Develop a script to migrate existing CRM to D365CS
• Complete the documentation required including the source codes, technical specification, and unit test result
• Support SIT, UAT, and production and fix the defect within the agreed SLA
• Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
• Develop Power BI reports and integration to Microsoft Dynamic 365 CRM

Your non-technical skills may include:

• Client management skills and the ability to work with customers to develop and manage an action plan
• Some consulting experience working with external clients
• Experience working with global/offshore teams
• Excellent communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

• Minimum 3 year of Microsoft Dynamic 365 CRM and Power BI development experiences
• Minimum 3 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools
• Experience with Microsoft Dynamics 365 Field Service is essential

We are scaling rapidly in user engagement (reached 150K+ daily transactions within 3 months of beta launch), and if you're looking to deal with scale, this is for you.

About Trago.in: We are a neo-trading platform where one can trade their opinions on real-time events across politics, Sports. We are building in a super-interesting category with a focus on things happening around you and giving the audience a platform to earn from opinions and knowledge.

We are a seed-funded company with marquee investors from across the globe and an amazing set of co-founders from the premier institutes of India.

To know more about us, please visit: www.trago.in

Responsibilities:

* Build the APIs and internal mechanisms of the Trago backend across all our services.

* Architect and guide building end-to-end systems optimized for speed and scale.

* Build and lead engineering teams to achieve product roadmap milestones.

* Oversee the research and development of new products and technologies.

* Be available for troubleshooting in case of backend emergencies.

Requirements:

* Bachelors in Computer Science or any Engineering domain with experience in Software Programming.

* 2-5 years of experience building large-scale software applications.
* Highly proficient with Java and knowledge of the many intricacies of Spring Boot.

* Proficient with MongoDB and Redis.

* Knowledge of Aerospike, and other databases would be a bonus. Good understanding of distributed systems (servers, databases, etc.).

* Positive and solution-oriented mindset and comfort working in a highly agile, intensely iterative software development environment.

What's in for you?

* Work directly with founders

* Freedom to experiment and get creative.

* Be Yourself, every day.

* Build for scale - We are building Trago with a mindset to scale to 100 mn+ customers in 3 years. We are presently doing 150K transactions a day, which we will scale by 100x in one year.