Call Centre Manager

PinnacleWorks has an urgent opening for a Senior Laravel Developer having a rich experience in web development & strong knowledge of Object-Oriented Programming & Database concepts. You will be responsible for building high-performing, scalable,enterprise-grade applications.

What will you do?

• Build high-quality web applications from scratch using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
• Contribute in all phases of the development lifecycle.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Prepare and maintain all applications utilizing standard development tools.
• Keep abreast of new trends and best practices in web development.
• Learn new Software/frameworks/ languages/ technology with ease.
• Finalizing back-end features and testing web applications.
• Refactor, optimize and improve the existing codebase for maintenance and scale.
• Solve complex performance problems and architectural challenges.
• Will be incharge of a small team of Developers.
• Will take ownership of one or more modules of a platform.

Skills Required

• Excellent working knowledge of PHP-based MVC framework Laravel
• Excellent knowledge of PHP, HTML, CSS & Javascript and understanding of Database concepts & working knowledge of MySQL
• Prior Experience of managing/handling a small team of developers would be an added advantage.
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• A clear understanding of RESTful API development standards
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Understanding fundamental design principles behind a scalable application
• Creating database schemas that represent and support business processes
• Proficient understanding of code versioning tools, such as Git
• Excellent problem-solving skills
• Understanding managing Linux servers & AWS/GCP
• Hands-on experience with Redis

Roles and Responsibilities

- Calling people who have filled the signup or contact form

- Finding leads online/offline who match the criteria of the target customer

- Make cold calls to the leads generated

- Handle both outbound/inbound calls

- Update systems, CRMs, Excels, Google Sheets

- Give platform demo to interested customers

- Write articles/knowledge base for tutorials on how to use the product

- Support customers for any queries about the product

Desired Candidate Profile

- Should have great convincing skills

- Should have strong negotiating skills

- Should be able to pitch the client understand the customer instead of repeating a fixed sales pitch

- Should have always achieved targets or beyond

- Should be able to Tech Savvy

- Go-getter attitude, self-starter, instead of manager or management having to follow up to get work done or to remind about targets

- Well organized with handling data, sales funnel and reaching out to the customers on time

- Soft-spoken and delight for customers to speak to

- Must have email writing skills to follow up or share information

- Can be on phone for a long time and familiar with using dialer systems

• Exceptional writing and communication skills
• Proficient in G-suite (Sheets, Docs, Slides)
• Will be closely working with Engineering Manager.
• Organize, schedule, and prepare for meetings, including gathering documents and attending to the requirement of meetings.
• Ability to understand organizational workflows and processes.
• Transcribe source material, prepare documents, reports, tables, and charts; distribute as appropriate.
• Maintain confidential and sensitive information.
• Attend meetings and take notes of discussions; prepare the initial draft of minutes and summaries.
• Complete various special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.
• Other additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

We are planning to expand our business in multiple cities across India and looking for great additions to expand the team.  

As a part of a growing startup company, you will be closely work with the leadership team in building the culture of the company

Day to day responsibilities : 

• Understand the requirements and plan strategically on attracting the right candidates. 
• Working collaboratively on scheduling interviews with the hiring team. 
• Being more transparent on hiring status. 
• Work closely with the hiring manager to understand the need of requirement, filtering applicants and building a holistic team. 
• Conducting the regular meetings with the managerial team to discuss the development of hiring. 
• Be the candidate champion in connecting, collaborating and communicating on the candidature status of the applicants 
• Responsible for the end to end recruitment process.
• Develops training and performance management program that ensures all employees are familiar with their job responsibilities.
• Handles employee grievances and resolve
• Develop and implement human resource policies and process.
• Maintaining employee records and attendance management. 

Best fit : 

• Should have proven work experience in recruitment and HR operations. 
• Looking for an immediate to one month notice period candidate. 
• Should have 3- 5 years of experience in HR . 

• Knowledge of Adobe Aftereffects is Mandatory
• Create Video Content for User Acquisition and User Engagement. Marketing Videos, Educational Videos and Training Videos.
• An expert at telling a story through visual design, editing raw video footage, and adding effects/elements to enhance motion graphics
• Ability to fully understand the marketing team's needs and specifications
• Create and follow an editorial calendar and collaborate with other members of the marketing team to ensure timely delivery of the videos
• Ensure strict adherence to the style guides, tone, and voice of the company

• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web and mobile-based business applications.
• Guide team development efforts towards successful project delivery.
• Identify and encourage areas for growth and improvement within the team.
• Provide third-level support to business users.
• Research and evaluate a variety of software products.
• Analyze and resolve technical and application problems.
• Develop, refine, and tune integrations between applications.
• Design, develop, and unit test applications in accordance with established standards.
• Participate in peer-reviews of solution designs and related code.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software

• Creates and executes test plans and clear, concise test scripts for new products or enhancements to existing products
• Defines comprehensive scenarios and variations in data to adequately perform testing
• Schedules and performs functional, integration, regression, and release testing
• Submits defects and issues to development for correction, and retests once defects have been resolved
• Reports test results and status as appropriate
• Tracks defects and causal analysis to closure
• Creates and/or reviews requirements, design, and scope documents
• Helps support and advocates the standard to test design, procedures and may provide input to those procedures
• Coordinates and/or performs testing from initiation through delivery
• Ensures testing is completed on schedule and within budget
• Serves as liaison between technical and non-technical department in order to ensure that all targets and requirements are met
• May create and maintain test libraries, databases, and test environments
• May certify and review test results of other analysts and testers
• May assist with software changes for documentation update or correction
• May assist with automated scripts from team members
• May cross-train and mentor less experienced QA team members
• Prepare Automated Scripts for the Modules
• Prepare reusable methods and Artifacts which helps in improving efficiency and productivity

Skills & Experience:

• Able to meet aggressive deadlines and handle multiple complex projects
• Cross-browser testing (Windows - Firefox, Chrome, IE, Edge)/ (Mac Book - Safari, Chrome, Firefox)
• Involves UI and UX testing. (UI User Interface & UX User Experience)
• Able to handle scripting across different technologies
• Good knowledge of software development lifecycles
• Good knowledge of software testing lifecycles
• Good knowledge of AGILE/SCRUM
• Good Knowledge of testing web-based applications on Mobiles / Desktop
• Able to modify testing development or to suit the environment or product
• Knowledge/experience of testing multiple platforms, browsers, and mobile devices a big plus
• Experience with the use of automated testing tools such as Selenium/Appium
• Good knowledge of Performance testing
• Good knowledge of API Testing (Manual as well as Automation)

Preferred:

• Understanding of and hands-on experience with testing tools; in particular Microsoft Visual Studio/TFS, MS Office, SharePoint, Test Data editors and JIRA
• ISTQB Advanced / QAI Certified / AEM Certifications

Working closely with the Product group and other teams, the Data Engineer is responsible for the development, deployment and maintenance of our data infrastructure and applications. With a focus on quality, error-free data delivery, the Data Engineer works to ensure our data is appropriately available and fully supporting various constituencies across our organization. This is a multifaceted opportunity to work with a small, talented team on impactful projects that are essential to ACUE’s higher education success. As an early member of our tech group, you’ll have the unique opportunity to build critical systems and features while helping shape the direction of the team and the product.