Call Centre Manager

The Web 3 & Blockchain Innovation Lab plays a pivotal role in leading the lab strategic vision and

operational excellence, fostering a culture of innovation and learning by doing among students.

This individual is responsible for setting the lab strategic direction, managing a team of stream

leaders, and ensuring the lab success in bridging the gap between academia and industry. As a

thought leader and brand ambassador, the Head of the lab promotes the lab focus areas both

internally and externally, embodying the qualities of leadership and innovation that inspire

students and staff alike.

Key Responsibilities:

* Vision and Strategy:

* Develop and communicate a clear vision for the Innovation Labs, aligning with

* the institution strategic objectives.

* Set strategic goals for the lab, including defining key areas of focus, innovation

    strategies, and research priorities.

* Ensure the lab activities contribute to the broader academic and research

   missions of the institution.

Innovation Lab - Industry Interface:

* Build and maintain strong relationships with industry partners, facilitating collaborations that enhance the lab's research and innovation projects.

* Serve as a key liaison between the lab and academic departments, promoting interdisciplinary industry relevant research and learning opportunities.

* Lead initiatives to secure funding, sponsorship, and partnerships that support the lab's activities and growth.

* Brand Ambassador and Thought Leadership:

* Act as a brand ambassador and thought leader, representing the Innovation Labs at conferences, seminars, and public forums.

* Promote the lab's achievements and projects through various channels, enhancing its reputation and visibility.

* Foster a network of alumni, industry leaders, and academic peers to support and engage with the lab's work.

Mentorship and Role Modeling:

* Serve as a mentor and role model for students and mentors, inspiring them to pursue innovation and excellence.

* Encourage the development of leadership skills among lab members, particularly stream leaders and emerging talents.

* Support a learning environment that values diversity, inclusivity, and personal growth.

Skills and Qualifications :

* Advanced degree in a relevant field (e.g., Engineering, Computer Science, Business Administration) or equivalent experience in innovation management.

* Proven leadership experience in managing research or innovation labs, particularly in an academic or similar setting.

* Deep technical expertise in multiple blockchain platforms, smart contracts, DeFi & dApps, Web 3 libraries/frameworks and cryptography. Should be able to demonstrate a deep understanding of the benefits decentralization.

* Strong strategic thinking and planning skills, with the ability to translate vision into actionable plans.

* Excellent relationship-building skills, with experience in academia-industry partnerships.

* Demonstrated success in securing funding, sponsorships, or partnerships.

* Exceptional communication and public speaking skills, capable of engaging a wide range of audiences.

* Deep understanding of the latest trends and technologies in areas relevant to the lab's focus..

About the Role

We are looking for a dynamic and result-oriented Business Development Manager (BDM) – Cloud Hosting to spearhead our cloud business initiatives. The ideal candidate will have strong expertise in cloud infrastructure and hosting solutions

(AWS, Azure, GCP, Huawei, etc.) and a proven track record of driving enterprise sales, building strategic partnerships, and delivering revenue growth.

This is a unique opportunity to be part of the fastest-growing sector in technology, working with enterprises to enable their digital transformation journey through cloud adoption.

Key Responsibilities

● Develop and execute strategies to drive sales of cloud hosting and infrastructure services.

● Identify and pursue new business opportunities across industries, including BFSI, Healthcare, Manufacturing, Retail, and Startups.

● Engage with CXOs and key decision-makers to position our cloud hosting solutions as strategic enablers of business growth.

● Build and expand a strong partner/channel ecosystem with resellers, system integrators, and managed service providers.

● Work closely with technical and pre-sales teams to design customized hosting solutions aligned with client requirements.

● Consistently achieve and exceed assigned sales and revenue targets.

● Conduct ongoing market research and competitor analysis to refine go-to-market strategies.

● Represent the company at industry events, seminars, and conferences to enhance brand visibility and thought leadership.

Key Requirements

● Bachelor’s degree in Business, IT, Engineering, or related field.

● 3+ years of proven experience in cloud hosting / cloud infrastructure sales with exposure to AWS, Azure, GCP, Huawei, or similar providers.

● Strong understanding of IaaS, PaaS, SaaS, hybrid cloud, and multi-cloud solutions.

● Demonstrated ability to close large and small enterprise deals and consistently achieve sales targets.

● Excellent communication, negotiation, and C-level relationship management skills.

● Strong partner/channel management experience in the cloud or hosting industry.

● Ability to thrive in a fast-paced, target-driven environment.

What We Offer

● Opportunity to represent world-class cloud hosting solutions.

● Competitive salary with attractive incentives and performance bonuses.

● A collaborative environment with career advancement opportunities.

● Exposure to enterprise-level cloud transformation projects and innovative technologies.

● Be part of a fast-growing organization shaping the future of cloud computing.

Software Test Engineer (Manual & Automation)

We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.

Responsibilities:

1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products

2. Identify, record, document thoroughly, and track bugs

3. Perform thorough regression testing when bugs are resolved

4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle

5. Investigate the causes of non-conforming software and provide solutions

Requirements:

1. Bachelor's degree in Computer Science, Engineering, or related field

2. 2-3 years of experience in software testing in both manual & automation

3. Strong knowledge of software QA methodologies, tools, and processes

4. Experience in writing clear, concise, and comprehensive test plans and test cases

5. Hands-on experience with both white box and black box testing

6. Experience working in an Agile/Scrum development process

7. Experience with performance and security testing is a plus

8. Strong analytical and problem-solving skills

9. Excellent communication and teamwork skills

We're hiring a Front End Developer for the Indore location to join our team!

Experience required: 2-4 Years

Job Location: Indore (Onsite)

#skillsrequired:- Reactjs, Next.js, Redux, Flux, HTML, CSS, JavaScript, Material-UI (MUI), Git, Webpack, Babel

#Requirements:

▫ Proficiency in React.js and its core principles

▫ Experience with popular React.js workflows (such as Redux, Flux, or Context API)

▫ Strong knowledge of HTML, CSS, and JavaScript

▫ Familiarity with the Next.js and Material-UI (MUI) framework

▫ Understanding of RESTful APIs and asynchronous request handling

▫ Experience with version control systems (e.g., Git)

▫ Knowledge of frontend build tools (e.g., Webpack, Babel)

▫ Ability to optimize applications for maximum speed and scalability

▫ Familiarity with browser rendering behavior and performance optimization techniques

▫ Excellent problem-solving and communication skills

▫ Experience with Agile/Scrum methodologies is a plus

Job Description:

• Monitor entire field and DC network, ensure smooth operations for various NMS systems
• Ensure timely alerts in case of any events or parameters crossing threshold
• Ensure timely publishing of relevant reports and statistics
• Keep NMS database updated as per network evolution
• Plan and upgrade HW capacity, SW version, redundancy, connectivity with network elements and other applications as required
• Test and deploy bug fixes, new features/products related to NMS applications
• Quickly troubleshoot any issues with NMS systems and provide RCA, implement AIs
• Analyse and assist business and tech teams with new data analytics
• Vendor relationship management for issues, upgrade, new product evaluation etc.
• Manage connectivity, capacity and redundancy for all applications & network
• Prepare and Maintain SOPs of critical Process; perform Process Correction on requirement basis.

Requirements:

1. Should have years of work experience in Telco / ISP background
2. Must have hands on experience in network monitoring and managing corresponding systems/tools
3. Must have in depth understanding of SNMP and various parameters to be monitored for smooth network operations and troubleshooting
4. Should have good understanding of TCP/IP, networking, switching and routing
5. Should have good understanding of MSSQL, MySQL DB, Windows server, basic OS & virtualization concepts
6. Should be good in at least one scripting language like Python
7. Should have work experience on Solarwinds or similar leading NMS system
8. Should have experience in planning and operations of distributed L3 network
9. Should be available 24*7 for emergency situations
10. Should be able to work in very late night for planned activities
11. CCNA/CCNP Certification is Preferred.
12. Understanding of FTTH, GPON & Wifi concepts is an advantage
13. Must have done BE/B.Tech or equivalent in Computer Engineering/Electronics & Communication Engineering/Electronics & Electrical Engineering

• Perform complex and varied applications support. Build, maintain & modify within a large environment;
• Identify issues, evaluate possible solutions, and make recommendations on the most appropriate action
• Design, build, test, and document solution-specific information and perform related work as required.
• Demonstrate functional knowledge in relevant clinical applications (OE-PCS-PHA-EDM-ITS-RAD-LAB-MIC-BBK-PTH)
• Demonstrate functional knowledge in Clinical Documentation
• Must have hands-on build and troubleshooting experience
• Must be able to quickly identify and resolve complex system issues
• Must be able to build using technical specifications.

Basic Qualifications:

• Implementation and support experience within a MEDITECH Environment
• Bachelors Degree in business, Healthcare Administration, Communication, Marketing related field or equivalent and relevant work experience

Preferred Qualifications:

• Knowledge of ITIL Incident, Problem, and Change management,
• Working knowledge of Agile, Product and Project methodologies