Call Centre Manager
Leadership- Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
- Plan and test databases to ensure Tele Sales team has good database at all the times.
- Setting and Meeting sales performance targets.
- Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
- Monitor and train the team.
- Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.
Shubham Vishwakarma
Full Stack Developer - Averlon
About TLC DigiTech Pvt Ltd (Formerly TLC Relationship Management (P) Ltd)
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NodeJS (Node.js)Role Overview:
We are looking for a detail-oriented and experienced Full Stack Developer to join our growing team in India. This is a remote, full-time opportunity to work on high-impact
projects using modern web technologies. While specific project discovery is underway, we’re looking to onboard developers with a solid foundation across front-end and back-end technologies who are comfortable working in agile environments. You will be collaborating directly with a US-based client and must be available to work the UK shift.
Key Responsibilities:
· Develop and maintain scalable and performant full-stack web applications
· Collaborate with UI/UX designers and backend teams to implement responsive, user- friendly interfaces
· Write unit tests using Jest and ensure code quality and reliability
· Develop RESTful APIs using Node.js and NestJS framework
· Utilize Docker Compose for local development and deployment
· Manage and optimize MySQL databases, including views, stored procedures, and performance tuning
· Implement access control mechanisms using identity providers like Okta or Auth0
· Document APIs using tools like SwaggerUI and Postman
· Participate in sprint planning, code reviews, and team stand-ups via JIRA and Confluence
· Use Git for version control and manage merge requests and branches effectively
· Integrate application loggers for monitoring and diagnostics
Must-Have Skills:
· Proficiency in HTML, CSS, SASS/SCSS
· Strong hands-on experience with Angular 18 or higher
· Familiarity with Angular Material or similar UI component libraries
· Experience with Node.js and NestJS 10+
· Working knowledge of Docker Compose
· Strong SQL skills and experience with MySQL
· Understanding of authentication and authorization best practices with Okta, Auth0, etc.
· Comfort using Postman, SwaggerUI, Git, and logging tools
· Familiarity with agile development processes and using JIRA and Confluence
Nice to Have:
· Experience with form builders like Formsite or FormSort
· Knowledge of data encryption best practices
· Prior experience in the public health or POSIT (Public Health Informatics) domain
Qualifications:
· Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
· 3–6 years of experience in full-stack development
· Strong communication skills and the ability to work independently in a remote team environment
Availability to work UK shift hours to ensure overlap with the US-based client
Equal Opportunity Statement:
BigRio is an equal-opportunity employer. We prohibit discrimination and harassment of any kind based on race, religion, national origin, sex, sexual orientation, gender identity, age, pregnancy, status as a qualified individual with disability, protected veteran status, or other protected characteristic as outlined by federal, state, or local laws. BigRio makes hiring decisions based solely on qualifications, merit, and business needs at the time. All qualified applicants will receive equal consideration for employment.
Job Description :
The candidate will able to work closely with Business Development Manager to develop and improve the sales into the US market specifically, but not limited to establish plans and strategies to expand the client portfolio, and should be able to explore the market penetration solutions.
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Candidate should be able to speak with new and existing clients over phone and chat.
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Be able to co-ordinate with clients (Scheduling meetings and calls).
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Contacting clients to inform them about new developments in the company’s products
or services.
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Negotiating and renegotiating by phone and email.
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Give products or services demo to clients.
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Ensuring to meet monthly sales goals for the team.
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Pitching products and/or services.
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Build and maintain client relationships.
Requirements:
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Strong English communication(Fluency in English is Necessary).
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Ability to solve tough problems.
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Ability to handle pressure and meet deadlines.
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Skill in prioritizing and triaging obligations.
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Excellent time management and organization.
Qualification :
Any Graduate (BCA, MCA, B.Tech, M.Tech, B.E in Computers, B.Sc. (IT), M.Sc. (IT) or MBA in Marketing).
Must Required Skills : Fluency in English.
(Strong written and verbal communication skills)
- Develop and implement strategies to grow and expand our business in the nursing training and overseas placement industry.
- Take responsibility for sales and placement targets.
- Build relationships with nursing professionals, hospitals, and other organizations to promote Bikham Academia's services.
- Manage a team of sales professionals and recruiters to achieve sales targets and placement goals.
- Monitor and analyze market trends and identify opportunities for growth and expansion.
- Develop and manage budgets, forecasts, and financial reports.
- Ensure compliance with all legal and regulatory requirements.
- Provide leadership and guidance to the team to ensure successful delivery of services to clients.
- Develop and implement marketing strategies to promote Bikham Academia's brand.
Requirements:
- Minimum 7+ years of experience in the overseas placement industry.
- Proven success track record of placing a good number of candidates throughout his/her career.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Ability to work independently and as part of a team.
- Open to monthly travel/touring.
- Strong problem-solving and analytical skills.
- Ability to handle multiple tasks and meet deadlines.
Education and Experience:
- .Experience in managing a team of sales professionals and recruiters.
- Understanding of the nursing profession and the OET training and overseas placement industry.
- Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
- Routinely performing threat analysis, system checks, and security tests
- Defining and updating information security criteria and validation procedures
- Effectively discuss to understand safety and security and fix the problems along with different stakeholders
- To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
- To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
- Assess technical security risks in terms of impact on systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
- Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
- Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
- Operate vulnerability scanning and compliance tools to identify system weaknesses
- Represent IT Security matters at technical and business forums.
Desired candidate profile :
- Relevant experience in the information security field
- Relevant experience working with ISO Policies, and GDPR guidelines.
- Strong knowledge of network architecture and security concepts related to routing
- Exceptional attention to detail
- Excellent analytical and problem-solving skills
- Great team player and able to work efficiently with minimal supervision
- Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks.
- Able to handle and cope with stressful situations and understands the pressures of a start-up environment
Machine Learning (ML)- Passionate about search & AI technologies. Open to collaborating with colleagues & external contributors.
- Good understanding of the mainstream deep learning models from multiple domains: computer vision, NLP, reinforcement learning, model optimization, etc.
- Hands-on experience on deep learning frameworks, e.g. Tensorflow, Pytorch, MXNet, BERT. Able to implement the latest DL model using existing API, open-source libraries in a short time.
- Hands-on experience with the Cloud-Native techniques. Good understanding of web services and modern software technologies.
- Maintained/contributed machine learning projects, familiar with the agile software development process, CICD workflow, ticket management, code-review, version control, etc.
- Skilled in the following programming languages: Python 3.
- Good English skills especially for writing and reading documentation
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021.
The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels.
We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, So Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.
Learn more about us at www.webengage.com
We're looking for a results-driven sales development representative to actively seek new business opportunities, engage and build relationships with potential customers.
To be a successful Sales Development Representative, you should have excellent communication, interpersonal, and customer service skills. You should also demonstrate the ability to meet deadlines and have strong analytical and mathematical skills.
Key Responsibilities :
- Identify and prospect new Business Opportunities via personalized emails, Telephonic calls, prospecting via social Media Platforms such as LinkedIn, Twitter, online Databases, Websites.
- Introduce WebEngage's Solution to appropriate buyers within the Targeted Geographical Markets.
- Identify Key Decision Makers by performing research using prospecting tools Like LinkedIn, ZoonInfo, etc.
- Perform Client-need Analysis, track their pain-points to develop a reach-out strategy.
- Creating relationships with customers to identify their potential needs and qualify their interests
- Schedule potential Client meetings with our in-house Sales Representatives.
- Manage Sales Funnel while interacting with Prospective clients and maintain relationships for re-marketed prospects.
- Constantly work with Sales and Marketing Heads to strategize on Pipeline building and its progress.
- Work closely with Sales and Marketing teams to achieve Monthly/Quarterly revenue Goals.
- Prepare and Analyze lead Generation pipeline via Reports and Dashboards and give insights on the way ahead.
Required Skills and Experience :
- Commanding desire to learn and succeed in tech sales and business development.
- 2+ years of experience in Lead Generation / Sales development / Business development preferably in a SAAS company.
- Hands-on experience of CRM/prospecting tools like LinkedIn, Email drip tools like Outreach, Klenty and CRM tools like Salesforce, Pipedrive is an added advantage.
- Should have a strong communication along with good analytical skills.
Life at WebEngage :
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits :
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Explore more here :
https://youtu.be/Y0HjfyMjUpg
https://www.linkedin.com/company/webengage
https://twitter.com/WebEngage's =09
Think you fit the bill? Come along, let's redefine the future of Marketing Automation!
Javascript
Ruby on Rails (ROR)
React NativeThe agency is helmed by top-notch BITSians and are building a razor smooth APP.
We are looking for smart 0-1 yr experienced folks to intern with us, learn the platform and contribute with path to full-time PPOs for deserving candidates. The agency will be available for support and training.
The Opportunity
As a Pre-Sales Engineer, you will be responsible for technical account leadership and management for the Denodo Sales Cycle across multiple strategic accounts, including relationships with technical counterparts within those organizations. The selected candidate will be working closely with experienced Sales, Marketing and Product Management personnel and will be supported by a strong technical team in an ideal, fast paced, rapidly growing startup environment to grow professionally and go beyond expectations.
Your career with us will combine cutting edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.) and an exciting growth path as part of a global team.
Duties & Responsibilities
As a Sales Engineer you will successfully employ a combination of high technical expertise, client communication and coordination skills between clients and internal Denodo teams to achieve your mission.
Product and Technical Knowledge:
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Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb demo and technical pitch, including overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning
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Be able to address a majority of technical questions concerning customization, integration, enterprise architecture and general feature / functionality of our platform
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Capable of building and/or leading the development of custom demos and PoCs based and beyond customer requirements
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Provide timely, prioritized and complete customer-based feedback to Product Management, Sales, Support and/or Development regarding customer requirements and issues.
Presentation and organizational skills:
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Train and engage customers in the product architecture, configuration, and use of the Denodo Platform
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Know where to escalate within the Denodo technical organization, and make effective use of those resources.
Customer engagement:
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Enthusiastically present software solutions to prospective customers, from IT managers and technicians to C-level executives
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Lead the completion of RFI and RFP
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Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client and colleagues
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Along with Marketing, Sales, Sales Engineering and Product Management, and based on market or customer feedback, lead the definition, development and presentation of product and solution demos and PoCs for prospects and partners
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Provide technical support to entire sales team as appropriate (e.g. handle technical questions and escalate them when required, conduct training and/or briefings)
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Document and track all activity through CRM and an internal wiki, including lead/prospect data entry, detailed activity reports, setting tasks for follow-up, architectures, challenges, etc.
Qualifications
Desired Skills & Experience
- BS or higher degree in Computer Science
- 5+ years as a Sales/Solution Engineer, Consultant or Enterprise Architect
- Must have excellent verbal and written communication skills to be able to interact with technical and business counterparts
- Knowledge and experience on Enterprise Architecture Best Practices and Frameworks will be a plus
- A “can do” attitude
- Willingness to travel
Hands-on working experience in any of the following areas:
- Solid understanding of SQL and a good grasp of relational and analytical database management theory and practice. Understanding and optimization of complex queries.
- Understanding of Data Integration flavors (ETL/Data Warehousing, ESB/Messaging, DV).
- Understanding of BigData, NoSQL, in-memory, MPP environments is welcome.
- Technical skills include JDBC/ODBC, XML, JSON, REST APIs, Java development and version control systems. Good knowledge of software development and architectural patterns.
PythonMachine Learning (ML)- Proficient in R and Python
- Work experience 1+ years with at least 6 months working with Python
- Prior experience with building ML models
- Prior experience with SQL
- Knowledge of statistical techniques
- Experience with working on Spatial Data will be an added advantage
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon