US Customer Care Associate

Lead technical Consultant

Experience: 9-15 Years

This is a Backend-heavy Polyglot developer role - 80% Backend 20% Frontend

Backend 

1. 1st Primary Language - Java or Python or Go Or ROR or Rust 
2. 2nd Primary Language - one of the above or Node

The candidate should be experienced in atleast 2 backend tech stacks.

Frontend 

1. React or Angular 
2. HTML, CSS

The interview process would be quite complex and require depth of experience. The candidate should be hands-on in backend and frontend development (80-20)

The candidate should have experience with Unit testing, CI/CD, devops etc.

Good Communication skills is a must have.

Key Responsibilities:

Manage and advise HNI/Affluent clients on investment opportunities.

Drive AUM growth and achieve acquisition targets.

Recommend investment products, including Mutual Funds, PMS, AIF, Bonds, Direct Equity, Structured Products, and Unlisted Shares.

Conduct periodic portfolio reviews and provide customized wealth solutions.

Build and maintain long-term client relationships.

Collaborate with branch teams to drive business growth.

Eligibility:

Post-graduate preferred.

2+ years of experience in Wealth Management, Investment Advisory, Private Banking, or HNI Relationship Management.

Strong knowledge of Mutual Funds, PMS, AIF, Equity Markets, and Wealth Products.

Excellent client acquisition and relationship management skills.

What is WoCo and why should you join?

WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.

Location

Onsite. Gurugram.

What will you do every day?

We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.

What do you need to ace your role?

• Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
• Act as a techno-functional consultant and provide recommendations on process
• Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
• Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
• Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
• Support clients during critical HR events like Appraisal, Increments etc.
• Support clients to resolve queries or bugs, as and when required
• Gather feedback on product experience during the entire customer lifecycle via targeted surveys
• Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
• Share best practices with clients on how to achieve product success with WoCo
• Identify risks proactively, mitigate and escalate as deemed appropriate
• Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
• Excellent communication and presentation skills.
• Excellent relationship-building skills
• Be a cultural champion and energy driver

Requirements

• 2-4 years of experience in Customer Success in SaaS
• Exceptional communication and presentation skills, coupled with excellent listening skills
• Analytical and data-driven with ability to work with multiple stakeholders
• Demonstration of good product and consumer thinking during his/her career
• Hands-on and a quick learner. Comfortable with learning new technology
• Basic tech skills especially knowledge of python, Power BI will be a plus
• This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
• We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.

TVARIT GmbH develops and delivers solutions in the field of artificial intelligence (AI) for the Manufacturing, automotive, and process industries. With its software products, TVARIT makes it possible for its customers to make intelligent and well-founded decisions, e.g., in forward-looking Maintenance, increasing the OEE and predictive quality. We have renowned reference customers, competent technology, a good research team from renowned Universities, and the award of a renowned AI prize (e.g., EU Horizon 2020) which makes TVARIT one of the most innovative AI companies in Germany and Europe.

Requirements:

• Python Experience: Minimum 3+ years.
• Software Development Experience: Minimum 8+ years.
• Data Engineering and ETL Workloads: Minimum 2+ years.
• Familiarity with Software Development Life Cycle (SDLC).
• CI/CD Pipeline Development: Experience in developing CI/CD pipelines for large projects.
• Agile Framework & Sprint Methodology: Experience with Jira.
• Source Version Control: Experience with GitHub or similar SVC.
• Team Leadership: Experience leading a team of software developers/data scientists.

Good to Have:

• Experience with Golang.
• DevOps/Cloud Experience (preferably AWS).
• Experience with React and TypeScript.

Responsibilities:

• Mentor and train a team of data scientists and software developers.
• Lead and guide the team in best practices for software development and data engineering.
• Develop and implement CI/CD pipelines.
• Ensure adherence to Agile methodologies and participate in sprint planning and execution.
• Collaborate with the team to ensure the successful delivery of projects.
• Provide on-site support and training in Pune.

Skills and Attributes:

• Strong leadership and mentorship abilities.
• Excellent problem-solving skills.
• Effective communication and teamwork.
• Ability to work in a fast-paced environment.
• Passionate about technology and continuous learning.

Note: This is a part-time position paid on an hourly basis. The initial commitment is 4-8 hours per week, with potential fluctuations.

Join TVARIT and be a pivotal part of shaping the future of software development and data engineering.

Senior – Software Engineer (Microsoft Technologies)

About Kanerika

Who we are

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Cofounded by Wharton Business School Alumnus, our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data. We leverage cutting-edge technologies and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

·       Best Place to Work 2022 & 2023 by Great Place to Work®

·       Top 10 Most Recommended RPA Start-Ups in 2022 by RPA Today

·       NASSCOM Emerge 50 Award in 2022

·       Kanerika has also been recognized for its commitment to customer privacy and data security, having achieved ISO 27701, SOC2, and GDPR compliances.

·       Featured as Data Analytics Services provider at Good Firms  

Working for us

Kanerika is rated 4.8/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. 

Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

We are looking for you

We are rapidly expanding in the Analytics, AI & Intelligent Automation space working with global clients to solve their high-priority business needs through various technologies including .net core, c# and related Microsoft technologies.  We are looking for an experienced Full Stack .Net Technology Development experienced professional to accelerate this growth and expand the Microsoft Technology practice across various technologies like .NET , C#, Azure SQL, REST APIs, Web Services, Azure, ASP.NET Razor Pages , Blazor, Azure API Management, Azure Functions, MSAL, Entra ID and other MS analytics technologies.

You must have experience in building high-performing, scalable, enterprise-grade automation solutions as well as either managed or aspired to manage small to big size technology teams. We are looking for you if you are a team player, a customer-focused, self-motivated, and responsible individual who can work under pressure with a positive attitude. You should have good verbal and written communication skills. You should be process-oriented and demonstrate the quality first approach.

Job Location – Hyderabad

What you’ll bring

·       B. Tech. computer science or equivalent

·       5 – 12+ years of experience in a handson- technical role, ideally for a lead system integrator(s).

·      Hands-on experience in software design, development, testing and system integration

·       Strong knowledge of Object-Oriented Analysis and Design

·       Hands-on experience with Microsoft technologies, specifically: .NET Core, C#, ASP.NET MVC, Entity Framework, ADO.Net, Web API. Entity Framework Core, SQL Server, Mongo DB, JSON/XML, RESTful and SOAP-based web services, Angular, HTML, CSS, jQuery.

·       Excellent problem-solving skills

·       Ability to develop solution architecture designs, demos and present them to clients and other stakeholders

·       Ability to prioritize and plan complex work in a rapidly changing environment with result orientation to deliver organizational benefit

·       Strong conceptual and analytical skills with demonstrated outside-the-box problem-solving skills

 What you will do

Key Responsibilities includes:

·       Design, Architect and Build  .Net applications in Logistics/Insurance Domains 

·       Mentor Team members 

·       Prioritize and plan complex task and deliver with consistent updates without follow-ups

·       Work independently with less monitoring

·       Enable pre-sales to complete the proposal with right technical solutions and architecture 

·       Build Case studies of every project that you will execute and deliver

·       Actively Participate in organization wide initiatives in hiring new talents, marketing drives etc.

·       Collaborate with peer leaders and contribute to company’s growth

·       Participate in Learning & Development Initiatives (offsites) for leaders at Kanerika

·       Define performance and business goals for team members and review them on monthly basis

·       Review and Enforce HR processes for the team members 

Employee Benefits.

Kanerika offers an excellent performance-linked incentives to high performing individuals. As an Engineering manageryou will be working on company’s products, research & development and impacting revenues and scaling.

1. Culture:

·       Open Door Policy: Encourages open communication and accessibility to management.

·       Open Office Floor Plan: Fosters a collaborative and interactive work environment.

·       Flexible Working Hours: Allows employees to have flexibility in their work schedules.

·       Employee Referral Bonus: Rewards employees for referring qualified candidates.

·       Appraisal Process Twice a Year: Provides regular performance evaluations and feedback.

2. Inclusivity and Diversity:

·       Hiring practices that promote diversity: Ensures a diverse and inclusive workforce.

·       Mandatory POSH training: Promotes a safe and respectful work environment.

3. Health Insurance and Wellness Benefits:

·       GMC and Term Insurance: Offers medical coverage and financial protection.

·       Health Insurance: Provides coverage for medical expenses.

·       Disability Insurance: Offers financial support in case of disability.

4. Child Care & Parental Leave Benefits:

·       Company-sponsored family events: Creates opportunities for employees and their families to bond.

·       Generous Parental Leave: Allows parents to take time off after the birth or adoption of a child.

·       Family Medical Leave: Offers leave for employees to take care of family members' medical needs.

5. Perks and Time-Off Benefits:

·       Company-sponsored outings: Organizes recreational activities for employees.

·       Gratuity: Provides a monetary benefit as a token of appreciation.

·       Provident Fund: Helps employees save for retirement.

·       Generous PTO: Offers more than the industry standard for paid time off.

·       Paid sick days: Allows employees to take paid time off when they are unwell.

·       Paid holidays: Gives employees paid time off for designated holidays.

·       Bereavement Leave: Provides time off for employees to grieve the loss of a loved one.

6. Professional Development Benefits:

·       L&D with FLEX- Enterprise Learning Repository: Provides access to a learning repository for professional development.

·       Leadership Program with IIM – Shortlisted leaders to participate in leadership program with Indian Institute of Management.

·       Mentorship Program: Offers guidance and support from experienced professionals.

·       Job Training: Provides training to enhance job-related skills.

·       Professional Certification Reimbursements: Assists employees in obtaining professional certifications.

·       Promote from Within: Encourages internal growth and advancement opportunities.

Desired candidates must have 3-7 years of experience as NodeJs Developer.

If the candidate cannot relocate to Gurgaon, we can also provide permanent Work from home for this position.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus