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US Customer Care Associate
US Customer Care Associate
Umanist India's logo

US Customer Care Associate

Prince Tiwari's profile picture
Posted by Prince Tiwari
1 - 3 yrs
₹3L - ₹6L / yr
Bengaluru (Bangalore)
Skills
Voice processing
VOICE PROCESS

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

  • Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
  • Follow up with customers when payment commitments are not met.
  • Accurately log borrower contacts into the loan servicing system.
  • Provide long-term resolutions to resolve delinquency.
  • Use autodialing systems effectively to maximize contact ratios.
  • Ensure daily prescribed contact targets are met.
  • Stay familiar with customer relations functions and services offered.
  • Perform other duties as assigned by the department manager.

Education & Experience

  • Strong customer service and communication skills (English fluency required).
  • Graduate preferred; Undergraduates must have at least 6 months call center experience.
  • Prior knowledge of mortgage loan servicing is desirable but not mandatory.
  • Minimum 1 year of international voice process experience.

Work Schedule / Requirements

  • Must be willing to work in US shift timings.
  • Immediate joiners preferred.

Nice to Have

  • More than 1 year of international voice process experience.
  • Good understanding of KPI’s & KRA’s in a call center.
  • Strong interpersonal and customer-handling skills.

Compensation & Benefits

  • Attractive variable pay – employees have earned on average ₹20,000/month last year.
  • This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Umanist India

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Profitable

About

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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