US Customer Care Associate

Duties

• Perform site survey and analysis on all noise and vibration requirement
• Develop acoustic system design concepts and report to achieve project and product performance requirements
• Troubleshoot noise issue and provide solution
• Collaborate with the sale team to provide acoustic solution through site visits and measurement
• Study Project specification and propose suitable product and solution
• Prepare project BOQ and Technical submittal
• Develop and improve the company acoustic products

Experience

• Good knowledge and understanding of acoustic testing and measurement techniques
• Good experience in Acoustic Software's
• Good Experience in AutoCAD and other modelling software

Job Role: Customer Support  Executive

Location: HSR Layout; Bangalore 

Employment Type: Permanent & Full time 

Years of Experience: 1 to 3 years

Salary: As per industry standards

Job Summary: 

About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Roles & Responsibilities: 

• Handling customer queries and managing customer coordination 

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction 

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers. 

Qualifications 

1. Min 1 to 3 years’ experience in a customer support role 

2. Can handle voice and non-voice process (chat, email, phone) 

3. Excellent interpersonal skills 

4. Excellent written and oral communication skills in English and Hindi 

5. A quick learner 

6. Ability to make high quality decisions & Multi tasks.

Why Join CNH?

• Be part of a fast-growing organization that prioritizes employee health and well-being.
• Collaborative and inclusive work culture.
• Opportunities for professional growth and development.

Quality Assurance & Testing Head

Location: Thane Role

Requirement:

• 17 -22 years of experience in Manual & Automation Testing in Payments Domain

• Extensive experience in ATM, Payment and Cards domain. Sound knowledge of Payment schemes/networks and certification process

• Strong technical knowledge in Payment Applications, Infrastructure and Automation tools

• Good communication skills and stakeholder management

• Experience in leading end-to-end medium to large projects for entire Testing life cycle which includes efforts estimation, scheduling, defining test strategies and aligning various delivery streams to the strategy encompassing transformational thinking with agile approach

• Ability to take ownership and accountability for Testing deliverables which include Test Strategy, Environment setup Test Plan, Test Scenarios/cases/results,

• Experience in driving automation testing across all workstreams to improve the efficiency of overall testing cycle which includes design and develop reusable and robust automation assets.

• Experience in managing a large team. The role will lead a team of 40 plus employees which includes Managers, Team Lead and Test Engineers and provide mentorship and career guidance.

• Stays abreast of QA & Testing best practices and the latest available tools, frameworks, and standards.

We are seeking a motivated AI Engineer who is passionate about exploring the future of artificial intelligence and eager to transition into the IT field. This role is ideal for individuals with a career gap who have undergone professional training in AI and are looking to apply their skills in a dynamic environment.

• Develop AI Models: Design and implement machine learning algorithms and deep learning models to extract insights from large datasets.
• Collaborate with Teams: Work closely with cross-functional teams to identify business needs and integrate AI solutions that enhance operational efficiency.
• Research and Experimentation: Conduct experiments to improve AI system performance and stay updated with the latest advancements in AI technologies.
• Documentation: Maintain comprehensive documentation for AI models, algorithms, and processes.

• Education: A bachelor’s degree in Computer Science, Engineering, or a related field is preferred.
• Training: Completion of professional training programs in AI, machine learning, or data science.
• Programming Skills: Proficiency in programming languages such as Python or R, with experience in data processing techniques.
• Analytical Skills: Strong problem-solving abilities and a keen analytical mindset.

• A genuine interest in the evolving landscape of AI technologies.
• Willingness to learn and adapt in a fast-paced environment.
• Excellent communication skills for effective collaboration within teams.

This position offers a unique opportunity for those looking to pivot their careers into IT while contributing to innovative AI projects. If you are ready to embrace this challenge, we encourage you to apply!

We are seeking a knowledgeable and passionate PHP Teacher to join our educational institution. The ideal candidate will have a strong understanding of PHP and web development, with the ability to effectively teach and guide students in learning and mastering PHP programming.

Job Description:

• Develop and deliver comprehensive PHP programming courses.
• Create lesson plans, assignments, and assessments that meet curriculum standards.
• Teach students various PHP topics, including but not limited to syntax, functions, arrays, object-oriented programming, and web integration.
• Develop instructional materials, such as slides, handouts, and coding exercises.
• Provide one-on-one or group assistance to students to help them understand course material and complete projects.
• Offer constructive feedback on student assignments and projects.
• Design and administer exams, quizzes, and projects to evaluate student progress.
• Grade assignments and provide timely, detailed feedback to students.
• Stay current with new technologies, teaching methodologies, and industry trends in PHP and web development.
• Maintain accurate records of student attendance, grades, and performance.
• Participate in departmental meetings and contribute to the development of the program.
• Strong knowledge of PHP, MySQL, HTML, CSS, JavaScript, Laravel Framework , CMS, AJAX, Bootstrap and related web technologies.
• Excellent communication and presentation skills.
• Ability to explain complex concepts in a clear and understandable manner.
• Patience and dedication to student success.

About Us:

We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.

Here are a couple of things about us that may interest you:

1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity

2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth

3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities

4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems

5. Top-Class Learning & Development Programs: We run our entire L&D programs.

Must Haves:

• Minimum 4-9 years of design experience

• At least three years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens

• Worked on Information Architecture, Interaction Design and Product Design

• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)

• Are comfortable with and interested in actively designing the product by himself/herself

• Familiarity and experience with standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.

• Strong written and verbal communication skills

• Are deeply empathetic to customers and users and understand how the business works

• Design systems experience is an added advantage

Responsibilities:

• Clear understanding of the critical characteristics of the intended user population

• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products

• Understanding of platform-specific nomenclature

• The ability to sketch and generate big-picture ideas for early-stage UX work

• Experience developing rapid prototypes

• Design test case scenarios

• Collate feedback from users for further improvement

About Visdum

Visdum is the world’s leading SaaS Solution for Sales Compensation Management.

Founded in 2020 by ex-Oracle Executives who have 50+ years of experience in the IT

industry, we’re an early-stage SaaS startup with a mission to democratize sales

commissions.

Visdum helps Finance, Revenue Operations, and Sales teams manage and optimize sales

incentive compensation process, giving real-time visibility to payouts and a decrease in

calculation errors. Visdum helps SaaS teams around the world save hundreds of hours by

automating commissions and drive higher sales revenue with a motivated sales team.

Our Impact So Far

13+ Countries Served

$50M+ Commissions Processed

We achieved all of this with a nimble team of 15

Job Role: Content Marketer

Location: Noida, India OR Remote

The Opportunity

We are seeking a highly skilled React.js Developer with 2-3 years of experience to join our dynamic

team. The ideal candidate will be responsible for developing high-quality web applications using

React.js and will be able to work collaboratively with other developers, designers, and project

managers.

Responsibilities

● Develop high-quality, responsive web applications using React.js

● Collaborate with cross functional teams to define, design, and ship new

features

● Write clean, maintainable, and efficient code

● Ensure the technical feasibility of UI/UX designs

● Optimize web applications for maximum speed and scalability

● Implement automated testing and deployment processes

● Participate in code reviews and provide constructive feedback to other

developers

● Stay up-to-date with emerging trends and technologies in front-end

development

Requirements

● 2-3 years of experience in React.js development

● Thorough understanding of React.js and its core principles

● Strong proficiency in JavaScript, HTML, CSS and related web technologies

● Understanding of RESTful API design and implementation

● Familiarity with version control systems (Git, SVN, etc.)

● Strong problem solving skills and attention to detail

● Excellent communication and collaboration skills

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with code versioning tools.(such as git)

● Experience with modern build pipelines e.g., Webpack

SAP Basis / HANA 

• Solution Manager/FRUN Experience with detail knowledge of how SOLMAN system is integrated with Ticketing Tools. 
• Experience in Solution Manager Technical monitoring. 
• End to end monitoring for the sap system during the changes when the monitoring is not available or until the new one is in place 
• Manage the team to get the assigned task done on time adhering the SLA. 
• Align with different stakeholders to discuss the progress of multiple tasks. 
• SPOC of Alert management team. 
• Able to solve and coordinate RCA and support during critical system behaviour.
• Audit Experience. 
• Detailed Technical experience in SAP BASIS and HANA systems administrations. 
• Experience in setting up System Replications, High Availability and Disaster recovery. 
• Possess leadership qualities. 
• Proven track record of Client handling. 
• Knowledge of SAP HANA Enterprise Cloud is desirable. 
• Coach others recognize their strengths and encourage them to take ownership of their personal development. 
• Any Experience in SAP tools (SPC, LVM, etc.) will be advantage
• Ready to learn new technologies. 
• Should be ready to work in 24*7 shifts. 
• Any Experience ECS Managed Service Model would be added advantage

We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. The opportunity as the Business Development Manager, you will  work as an individual performers to deliver on the company’s revenue goals as well as take care of the Business Development team.

Responsibilities-

• As Business Development Manager, you will have the responsibility of delivering on the sales strategy & revenue goals of the company.
• Individual performance along with team target
• Train Tele Sales Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
•  
• Focus on finding out the key tracking metrics for performance improvement and implementing them.
• Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.

Who Would Be a Best Fit-

• 2+ years of experience relevant experience.
• Has very strong communication and convincing skills.
• Must be target-oriented and handled 10 executives.
• Must be a graduate.