US Customer Care Associate

As a Program Manager, you will drive strategic, cross-functional initiatives that improve how we plan, operate, and scale. You’ll lead high-impact programs that bring structure, clarity, and momentum to complex business problems, with a strong focus on data-driven, scalable execution.

You will collaborate closely with teams across Growth, Marketing, Operations, and Tech to align priorities, streamline processes, and ensure our systems evolve with the pace of the business.

Key Responsibilities

• Own and drive high-impact strategic programs from ideation to execution, ensuring each initiative contributes to business growth.
• Break down complex, ambiguous problems into structured, actionable plans and lead execution across teams.
• Collaborate with Product, Marketing, Sales, and Operations to align goals, remove bottlenecks, and deliver scalable outcomes.
• Lead cross-functional project planning, development, and execution, translating strategy into measurable results.
• Partner with Analytics and Business Intelligence teams to ensure data-backed decision-making.
• Identify new business improvement opportunities and co-create strategies with leadership.
• Track key performance metrics, identify trends, and drive course-correction using real data.
• Bring clarity to chaos by defining processes, streamlining operations, and ensuring team alignment.
• Create structured documentation, frameworks, and playbooks to make initiatives repeatable and scalable.

What We Are Looking For

• Graduation from a Tier 1 college (IITs, IIMs, NITs, ISB, or equivalent).
• 3–5 years of experience in Program Management, Strategic Planning, Business Operations, or Demand Planning, preferably in high-growth environments.
• Strong business acumen and understanding of how demand planning impacts growth, revenue, and customer experience.
• A structured problem-solver who can simplify complex challenges into scalable solutions.
• Exceptional stakeholder management and cross-functional collaboration skills.
• Solid understanding of forecasting processes, planning tools, and operational levers.
• Ability to thrive in fast-paced, ambiguous startup environments.

What We Offer

• Opportunity to shape how we scale and operate at the next level.
• A chance to be at the forefront of driving change in a fast-growing startup.
• A collaborative, dynamic work environment.
• Competitive compensation and benefits.

Mandatory Criteria :

Experience in Program Management / Strategic Planning / Demand Planning.

● Must be from Tier-1 academic background (IIT, , NIT, NSU preferred).

● Need candidate from Ecommerce and Startup only.

● Strong demand-planning and business acumen with the ability to identify growth and whitespace opportunities.

● Candidate should have proven ability to build programs from 0–1 (Scratch - End) and drive initiative execution.

● Excellent stakeholder management & presentation skills, with strong proficiency in MS Excel.

● Experience in forecasting & planning tools, and the ability to thrive in fast-paced, ambiguous environments.

● Candidate must have Leadership ability to execute cross-functional projects, turning strategy into clear, measurable results.

● Candidate having Founder's Office Experience will be an added advantage.

● Candidate having OTA Channel's (Online Travel Agency) working experience will be considered a strong plus.

Architecture/Interior Design Specialist with Advanced SketchUp Modeling Experience

Job Description:

looking for a highly skilled and creative Architecture/Interior Design Specialist with advanced SketchUp modeling experience to join our dynamic design team.

The ideal candidate will have a strong background in architecture or interior design and be proficient in using SketchUp for creating detailed 3D models, including furniture modeling.

Familiarity with SketchUp plugins is a plus.

Responsibilities:

• Create detailed 3D models using SketchUp, including architectural and interior designs.

• Model and design various types of furniture pieces with precision and creativity.

• Collaborate with the design team to translate conceptual ideas into functional and aesthetically pleasing designs.

• Utilize SketchUp plugins and other relevant tools to enhance modeling efficiency and quality.

• Produce high-quality renderings and visualizations to effectively communicate design concepts to clients and stakeholders - Optional

• Ensure designs meet company standards, project requirements, and regulatory compliance.

• Stay up-to-date with the latest industry trends, software updates, and best practices in SketchUp modeling.

• Participate in design reviews and provide constructive feedback to team members.

• Support the team in other design-related tasks as needed.

Qualifications:

• Bachelor’s degree in Architecture, Interior Design, or a related field.

• Proven experience with advanced SketchUp modeling, including both architectural and interior design projects.

• Expertise in furniture modeling using SketchUp; familiarity with various furniture design styles and materials.

• Experience with SketchUp plugins for enhanced functionality is highly desirable.

• Strong portfolio showcasing previous SketchUp modeling projects.

• Proficiency in other design software (e.g., AutoCAD, Revit, Adobe Creative Suite) is a plus.

• Strong attention to detail and ability to work on multiple projects concurrently.

• Excellent communication and collaboration skills.

• Creative thinking and problem-solving abilities. 

Request for Proposal (RFP): AI Receptionist for Helvetica Incoming Broker Calls

Company Overview

Helvetica Group is a direct commercial real estate lender and investment bank, specializing in providing alternative financing solutions for complex real estate transactions. We focus on fast, innovative, and common-sense underwriting to serve brokers, investors, and borrowers nationwide.

Website: helveticagroup.com

Project Overview

We are seeking an experienced AI Engineer to design and implement an AI Receptionist using Retell AI and Make (formerly Integromat). This AI Receptionist will handle incoming broker calls, collect loan request details, integrate with Salesforce, and automate follow-up communications.

Scope of Work

The solution should:

1. Receive Incoming Calls

• Integrate with our phone system and Retell AI to answer broker calls professionally.
• Detect caller intent and initiate a structured loan intake conversation.

1. Prompt Loan Request Details

• Use natural language conversation to gather key loan scenario data:
• Borrower and broker information
• Property type, location, value
• Loan amount requested, purpose, and timeline
• Any special circumstances (e.g., foreclosure bailout, BK buyout, etc.)

1. Data Handling & Automation

• Send collected call details to Salesforce as a new Lead.
• Email a summary of the loan request to our broker group.
• Send an automated confirmation email to the caller.
• Send an SMS confirmation text to the caller with a thank-you and next steps.

1. Integration Requirements

• Use Retell AI for call handling and voice interactions.
• Use Make for workflow automation (Salesforce, email, SMS).
• Ensure all data flows securely and complies with applicable regulations.

Deliverables

• Fully functional AI Receptionist integrated with our systems
• Retell AI call flow design and scripts tailored to Helvetica's lending guidelines
• Make (Integromat) scenarios for:
• Salesforce lead creation
• Email notifications (internal and external)
• SMS confirmation to caller
• Documentation for setup, maintenance, and future scaling
• Optional: Dashboard for call analytics and performance monitoring

Skills Required

• Experience with Retell AI (or similar conversational AI voice platforms)
• Expertise in Make (Integromat) or similar workflow automation tools
• Strong knowledge of Salesforce API integrations
• Experience with Twilio or other SMS/email APIs is a plus
• Understanding of secure data handling and compliance (preferred)

Proposal Requirements

Please include in your proposal:

• Relevant experience with Retell AI, Make, and Salesforce integrations
• Portfolio of similar AI automation projects (voice + CRM)
• Estimated timeline for project completion
• Proposed budget and pricing structure
• Any additional recommendations to enhance this solution

Timeline

• Proposal Submission Deadline: [Insert Date]
• Project Kickoff: [Insert Date]
• Expected Completion: Within 4-6 weeks from kickoff

Budget

We are open to proposals with fixed price or hourly rates. Please provide a clear breakdown of your pricing.

How to Apply

Submit your proposal directly through Upwork, including all requested details.

Would you also like me to include:

• Sample call flow conversation script (to attract engineers who understand the flow)?
• Technical architecture diagram (for clarity on integrations)?
• I can draft both to include in your posting. Shall I proceed?

Position: Project Manager – Commercial Interior Fit-Out

Location: Bangalore & Delhi NCR

Industry: Interior Design / Modular Interiors / Glass & Partition Systems

Role Overview

We are looking for an experienced Project Manager to lead commercial interior fit-out projects involving glass partitions, storefronts, modular installations, and digital door locks. The ideal candidate should have a background in construction/interior project management and strong on-site execution capabilities.

Key Responsibilities

• Plan and manage commercial interior fit-out projects from start to finish
• Supervise on-site execution including installation of glass partitions, modular units, and storefronts
• Coordinate with architects, vendors, subcontractors, and internal teams
• Review architectural drawings and ensure compliance with building codes and safety standards
• Manage project timelines, materials, budget, and manpower
• Prepare progress reports and ensure quality and client satisfaction

Required Skills & Experience

• Minimum 3 years of experience in commercial interiors / construction projects
• Experience in glass partitions, modular furniture, or storefront systems preferred
• Ability to read and interpret architectural/structural drawings
• Strong knowledge of construction materials, tools, and safety regulations
• Proven team management and vendor coordination skills
• Proficient in MS Office, AutoCAD, and basic project management tools

Qualifications

• B.Tech / Diploma in Civil, Mechanical, or related field
• Willing to travel to sites as needed

Category: Software Development

Type: Internship (Remote)

Location: Remote (India)

Time Zone: GMT+05:30 (Asia/Kolkata)

Experience Range: 2 - 4 years (preferred)

Salary: ₹0L - ₹20L per year (based on skills & experience)

ESOPs Available: Yes

Job Description:

The Standard School of Machine Learning (TheSSML) is seeking a Generative AI Intern to work on cutting-edge AI research, model development, and applications in generative models. This is an exciting opportunity to gain hands-on experience in AI-driven content creation, large language models (LLMs), and deep learning-based image/video generation.

Key Responsibilities:

• Research and develop Generative AI models (GANs, VAEs, LLMs, Stable Diffusion).
• Fine-tune large language models (LLMs) for text generation and automation.
• Work on AI-based image, video, and audio generation using deep learning techniques.
• Optimize AI models for performance, scalability, and real-world applications.
• Collaborate with researchers and engineers to improve AI-based creative tools.
• Experiment with prompt engineering and prompt tuning for LLMs.
• Work with Google Vertex AI, AWS, or Azure AI to deploy models.

Must-Have Skills:

• Python, TensorFlow, PyTorch
• Machine Learning & Deep Learning (GANs, VAEs, Transformers)
• NLP & LLMs (GPT, BERT, Stable Diffusion, DALL·E)
• Data Preprocessing & Model Optimization
• Prompt Engineering & AI Content Creation

Good-to-Have Skills:

• Experience with MLOps and AI model deployment
• Knowledge of computer vision and multimodal AI models
• Familiarity with vector databases & retrieval-augmented generation (RAG)

Why Join Us?

• Work on real-world AI projects in a fast-paced research environment.
• Mentorship from industry experts in AI/ML.
• Opportunity to transition into a full-time role based on performance.

• BTech, BE, BS degree in Computer Science, a similar technical field of study, or equivalent practical experience.
• 6+ years experience in web and software development.

• 3+ years of experience with the microservices architecture.
• At least 1 year of experience in leading a team.
• Demonstrated experience in Node, Mongo, Python2/3, Express, ReactJS.
• Experience with testing frameworks like Mocha, Jest, Jasmine etc.
• Experience with asynchronous messaging using RabbitMQ/Apache Kafka.
• Ability to work independently and multi-task effectively.
• Flexible and willing to accept a change in priorities as necessary.
• Strong attention to detail.

Design and build applications, bug fixing and improving application performance.

• Delegate tasks and achieve daily, weekly, and monthly goals.
• Enforce processes to improve productivity of the team.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on continuously discovering, evaluating, and implementing new technologies to maximize

development efficiency.

• Associated with the Group President to drive operational efficiency and sustainable growth in the group entities.
• To prepare business plans and investor pitch decks as per client requirements.
• Analysed the cost effectiveness of the organization
• Designing the business models and roadmaps of various group entities Conducted research to analyse industry trends and fashioned valuable decks to bring forth a strategic direction for the entities.