US Customer Care Associate

Job Description:

As per our conversation, please find below the job description for your review. 

·       Strong written/verbal communication skills

·       Minimum 5-14 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)

·       Good knowledge of the JVM with an understanding of performance and memory optimization.

·       Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

·       Excellent knowledge on collections like, Array List, Vector, LinkedList, HashMap, Hash Table, HashSet is mandate.

·       Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

·       Expert level understanding of Object-Oriented Concepts and Data Structures

·       Good experience in Database (Sybase, Oracle, or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.

·       While you may already know about Wissen and the company history, here is a quick rundown for you.

Summary: 

You will play a crucial role in designing, implementing, and optimizing smart contracts and zero-knowledge proof (ZK) circuits using Solidity and Rust programming languages. You will work closely with our development team to build scalable and secure blockchain solutions that leverage zero-knowledge proofs for privacy and scalability enhancements. 

It is an amazing opportunity to work on cutting edge fintech Key 

Responsibilities:

• Design, develop, and deploy smart contracts on Ethereum and other blockchain platforms using Solidity. 
• Implement zero-knowledge proof circuits and protocols in Rust for privacy-preserving and scalable blockchain applications. 
• Collaborate with the research team to explore and implement cutting-edge cryptographic techniques for zero-knowledge proofs. 
• Optimize smart contracts and zero-knowledge proof circuits for performance, scalability, and security. 
• Conduct code reviews and provide constructive feedback to ensure the quality and robustness of the codebase. 
• Stay updated with the latest advancements in blockchain technology, zero-knowledge proofs, and decentralized finance (DeFi). 
• Work closely with cross-functional teams including software engineers, and product managers to deliver high-quality blockchain solutions. 
• Contribute to the development of technical documentation, including specifications, architecture diagrams, and developer guides.

- Identify and prospect potential clients in target industries and markets.

- Conduct extensive market research to identify opportunities for business expansion.

- Build a robust sales pipeline through proactive lead generation and networking. - Develop and maintain a database of prospective clients.

- Build and nurture long-term relationships with clients.

- Conduct regular client meetings to provide updates, gather feedback, and identify new opportunities.

- Collaborate with the content team to ensure client satisfaction and retention.

- Prepare compelling proposals and presentations tailored to client requirements. - Collaborate with strategists to develop innovative and effective solutions.

- Negotiate contracts, pricing, and terms of agreements with clients.

- Provide insights and recommendations for business growth.

- Analysing gaps and developing policies with the core team.

We are looking for a React JS/React-Native developer interested in building performant and pixel-perfect web applications. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both web and mobile platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes—ReactJS moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Build and deliver features end to end. (frontend and backend)

Skills

• Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Understanding of Firebase cloud functions, firestore and offline storage
• Experience with automated testing suites, like (Jest or Mocha)

About Us

10Times is Worlds No. 1 business event discovery and networking platform. From small startups to Fortune 500 companies, we help connect business opportunities. Professionals from over 150 industries use 10Times to get recommendation on relevant upcoming tradeshows, conferences, summits & workshops. We have 3 products we sell: event marketing, software suite and data intelligence solution.

The Role

We are looking for an ambitious and driven sales and business development associate for USA market. Prospect and generate sales in the US and international market. The ideal candidate would like social selling, is a quick learner and wants to grow fast.

• Research and prospect potential clients
• Use all channels to connect and generate leads
• Give impactful product demo and generate business
• Manage all prospects and focus on closing deals

What are we looking for?

• 1+ years of experience in sales. Tech sales and experience in international sales preferably in US, APAC or Europe market is a huge plus
• Exposure of handling client relationship in any form
• Aptitude for sales and hunger for success
• Excellent communication and negotiation skills
• Strong analytical, problem-solving ability
• A never give-up attitude
• Available to work on US shift (6PM to 3AM)

What do you get?

• A progressive, high growth start-up with strong international market exposure
• Freedom to experiment and move fast
• Work from anywhere and flexibility
• Additional benefits like medical insurance, etc.

You have experience in tackling organization wide challenges which are complex initiative that span multiple teams and products. Strong bias for operational and engineering excellence. critical that your voice is heard in product and business decisions. You like to find patterns that can reuse across multiple stacks, and willingness to help organisations adopt newer technologies. You are a great communicator and you take care setting high benchmarks in technical design choices. You spend a lot of time on research and love to discuss pros/cons of all choices and helping others towards making careful decisions.

Responsibilities:

• You will participate in all aspects of our development and provide expertise on architecture decisions we'll need to make to solve organisational problems.
• Driving technical roadmaps for the organisation.
• Set the north star for all key technical metrics to monitor and set high standards.
• Identify and articulate current state architecture and clarity on final state architecture and build organisation level influence to drive this to conclusion.
• Coaching / mentoring folks across the organisation on various technologies.
• Improve the recruiting and hiring process.
• Thinks about culture and how to impact it.
• Build, develop and scale our platform that powers real estate agents, buyers and sellers.
• Become a domain expert on real estate technology and products and an empathetic partner to our customers.
• Inspire, recruit and mentor your engineering colleagues.
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring to drive. efficiencies.

Requirements:

• BS in CS or EE or equivalent.
• Proven track record working in top talent and high performance environments.
• Experience working on large scale systems in rapid growth environments.
• Experience with modern web frameworks (e. g. Go/React), distributed computing (e. g. Spark), public cloud platforms (e. g. AWS) and data pipelines
• Familiarity with containerisation, microservices architecture, continuous integration and delivery.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• 10+ years experience.

• Published Engineering blogs.
• Experience with multiple well-known products throughout their life cycles, from idea conception to product release and maintenance.
• External presentations in events.

• Strategic market research through different sources to analyze the current trends for having a strong media presence. 
• Planning and working on Branding budgets, competition tracking and analysis, strategizing and scheduling marketing. 
• Ideate and implement marketing plans through (digital and offline) campaigns and programs 
• Monitor/track the monthly performance of brands against budgets and deliver the objectives 
• Monitor/track digital footfall on all our platforms and explore means to improve the figures in quantity and quality.  
• Manage all aspects of Digital Marketing - SEO, SEM, social media marketing, messaging, email campaigns, content marketing, etc. 
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages, and promotional material) 
• Identify areas where there are gaps and find opportunities to reach new market segments and expand market share 
• Ensure quality and timely delivery/execution of various Marcom requirements like EDM’s, case studies, video content, PDF’s, Use Cases, etc 
• You will be responsible for engaging with customers to ensure that we receive feedback and suggestions through testimonials, etc. 
  
  

Requirements

• Experience using Microsoft Excel to manipulate and analyze data
• Experience building, executing, and scaling cross-functional marketing programs
• SaaS sales Experience/ Exposure in product selling
• Experience using data and metrics to measure impact and determine improvements
• Experience presenting metrics and progress to goal with stakeholders
• 5+ years of marketing experience
• MBA with 7+ years of marketing experience
• Languages to be known- English and Hindi
• Demonstrated ability of strategic problem solving and creating/building solutions from scratch
• Seasoned in creating customer-facing experiences and programs
• Demonstrated analytical skills in quantitative and qualitative consumer research methodology and outputs
• Track record of creating a significant impact on customer awareness, preference, loyalty, and share of wallet
• Experience in building strong cross-functional relationships
• Minimum experience of 5 years in Digital Marketing
• Experience in Lead Generation and Email Marketing
• Demonstrated experience in using DM tools over 2 years

• Connect closely with our team for creation of effective solutions to The Why, What and How Digital Marketing and implementation of the same to create enthusiastic and efficient marketing campaigns for existing and new clients
• A combination of reaching out to prospective clients, who need Digital Media Marketing as well as servicing the existing clients with zeal and energy for extension of period of service.
• Formulating attractive and trendy Social Media Campaigns for the clients and do research on current trends of Social Media for an effective actualization of the formulated plans for extensive reach.
• Analysing and monitoring the effectivity of the social media campaigns and finding newer methods of presenting the same to the clients for their understanding.
• Doing extensive market research and finding the problematic areas and solution to the offerings of the company. Helping in creation of meaningful content for promotion of different offers and other creative of the clients on social media handles.
• Developing an exhaustive content calendar on a weekly/monthly basis for our clients as well as other vital in-house projects .
• Providing unconditional support to our digital marketing team and helping them out in their day to day activities.

Job Description:

• Creation and execution of content strategy across social media platforms (Facebook, Twitter, LinkedIn, Instagram, TikTok, etc.) adhering to the brand's requirements and guidelines
• Develop engaging, creative, innovative campaigns and content for regularly scheduled posts, which enlighten audiences and promote brand-focused messages

Technical Skills required:

• Working knowledge on prominent social media content updation dashboards.
• Understanding of key social media engagement metrices.
• Working knowledge of MS Excel and MS Power point. Good hands on knowledge on MS Excel is a plus.

Other requirements:

• Ability to work in a small yet closely-knit team and be willing to go an extra mile to help colleagues in time of need.
• Keenness to learn new things and grow.
• Good communication skills. May be required to speak to clients directly often.
• Ability to put across own PoV.
• Agreement to work long hours and even on weekends if required during peak work load periods. These would be seldom though may occur.
• Jovial and hardworking nature.