
Job Responsibilities
- Handle inbound & outbound customer interactions for International and Domestic processes.
- Engage with customers in English, Hindi, Marathi, or Gujarati/Bengali (as per process).
- Drive telesales, renewals, upsell/cross-sell, and customer retention activities.
- Build strong customer relationships and ensure superior service delivery.
- Achieve performance targets (KPI/KRAs) while adhering to compliance and quality standards.
- Provide VIP/priority support for high-value clients in specialized processes.
Eligibility
- Education: Minimum SSC/HSC; Graduates preferred.
- Experience: 6 months – 2 years in International Telesales / Customer Service / Renewals / Collections.
- Age Criteria: 22 – 39 years (role-specific).
- Language Proficiency:
- English + Hindi (mandatory for international process).
- English + Hindi + Marathi / Gujarati / Bengali (for domestic VIP/Lite/HVM processes).
- Male candidates preferred for some VIP processes (per business need).
Compensation & Benefits
- Salary: ₹17,000 – ₹37,000 In-Hand (based on experience & process).
- Incentives: Attractive, performance-based (no cap).
- .Shift Timings:
- International (US): 11 PM – 9 AM (Night shift, 2 rotational offs).
- Domestic (Thane): 10:30 AM – 7:30 PM (1 rotational off per week).
On-Payroll employment | Immediate Joining | 50+ Open Positions.
Walk-in Drive Details
⏰ Time: 11:00 AM – 5:00 PM

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Job Title: Customer Support Manager
Timings- 10AM- 7PM (Monday to Friday)
About Our Client:
Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.
Job Summary:
They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.
Key Responsibilities:
- Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
- Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
- Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
- Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
- Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
- Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
- Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.
Requirements:
1. Minimum 1 year of experience in a customer support role.
2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.
3. Strong problem-solving abilities and attention to detail.
4. Familiarity with customer service software and tools.
5.Passionate about working in a startup environment and contributing to the company’s growth.
6.Ability to multitask and manage time effectively.
Why this role is unique
● Blank canvas: you'll be one of the founding members of our Growth team and help lay the foundation for what we work on and how the team operates
● Massive impact and visibility: our product is just now taking shape and your work will
directly serve 60M+ SMBs in Indonesia
● World class team: you will work side-by-side with serial entrepreneurs and startup veterans that sail from all corners of the world (including Indonesia, Singapore, Hong Kong, Taiwan, UK, US, Canada, India and more)
What you will own
At the company, product-led growth (“PLG”) is our secret weapon to delighting our customers and driving business impact. As a Product Manager in the Growth team, you will help create a product-driven culture that is obsessed with experimenting with new ways to deliver simple, fun, and inspiring product experiences to our customers.
You will:
● Own the strategy and roadmap for product initiatives that drive one or many growth areas,ranging from acquisition to retention
● Design, develop, test, and ship product features, funnels, loops, and flywheels that drive
organic, self-sustaining growth
● Partner with engineers, designers, data scientists, and researchers to conduct data-driven experimentation (A/B tests, multivariate tests)
● Define, analyze, and monitor metrics that inform the success of products
● Champion, strengthen, and be the evangelist for product-led growth within the company
Qualities we look for:
● Has a proven track record of owning the end-to-end product development lifecycle, including
ideation, development, testing, and launch
● Has experience designing, running, analyzing, and interpreting experiments (A/B tests,
multivariate tests)
● Has strong customer empathy and experience translating customer needs/feedback into
actionable product growth initiatives
● Can communicate effectively, influence without authority, and align a cross-functional team
towards a common goal
● Is detail-oriented with superior organization skills and the ability to effectively manage
multiple priorities, projects, and deadlines
● Enjoys working on complex, ambiguous problems with a diverse, multidisciplinary group of
people in a fast-paced environment
● Is passionate about software, fintech, and emerging markets
Java Developer Requirements
· Minimum 7 to 15years of experience in Java/J2EE
· Outstanding skills in Java Struts, JSP, Hibernate
· Capability to understand DB design, SQL queries
· Experience in JavaScript, JQuery, JSON and AJAX
· Strong Object Oriented Analysis and Design skills
· Knowledge in source version control such as GIT
· Understanding on Agile methodologies
No of Opening: 7
Location: Chennai/Madurai (WFO)
· Degree in Computer Science or related field.
· Experience with user interface design, database structures, and statistical analyses.
· Analytical mind-set and good problem-solving skills.
· Excellent written and verbal communication.
· Good organizational skills.
· Ability to work as part of a team.
· Attention to detail.
We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem-solving, sophisticated design and quality products is important.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (Redux)
- Familiarity with newer specifications of EcmaScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools GIT
- Familiarity with Docker
Requirements:
- Bachelor’s/Master in computer science
- 3-5 years of work experience
- Excellent problem-solving skills
- Able to work in a fast, unstructured environment
- Excellent communication and collaboration skills
- Must have access to FTTH internet connection
About Lentra:
Lentra is a new-age, domain-native platform built from the ground up, designed and developed to empower financial institutions with tomorrow’s lending ecosystem, today. With its full-stack, fully digital, secured products and solutions, Lentra is the future of smart, seamless, secure digital lending.
Our solutions cover the Indian lending stack effectively for digital origination by providing capabilities like eKYC, vKYC, eSign, eNACH, etc., besides MultiBureau(R), a comprehensive BRE for faster decisioning and configurable onboarding workflows. Reliability and minimal TATs are the key takeaways from Lentra’s offerings.
Our Marquee Clients including the topmost private banks in India are now future ready and encashing business opportunities. Lentra's zero risk instant lending solution will empower the FIs to leapfrog into the future.
About the Role:
Lentra AI Pvt. Ltd looking for a Senior Software Engineer to contribute to the software development life cycle, from design and development to testing, release and maintenance. Software Developer responsibilities include building web application modules and testing features before release. If you have hands-on experience developing software with agile methodologies and are ready to lead our junior developers, we'd like to meet you. Ultimately, you will create, enhance, deploy and maintain functional, secure and high-quality applications
Responsibilities:
The candidate has to perform the below responsibilities:
- Active contribution in designing, developing, testing, deploying and maintaining software
- Collaborate with the team to develop web services, mobile and web applications
- Write well designed, efficient, secure and performant code
- Follow best practices in design and testing
- Review, test and debug team members code
- Actively contribute in writing and updating documents
Candidate requirements:
- Candidates should have a minimum of 5 year of experience in web based development using these technologies:
- Core Java, SpringMVC, Node.js, ORM
- Working knowledge of relational database and noSQL databases, Caching technologies
- RESTful, SOAP, JSON
- Angular, HTML5, CSS
- Proficient understanding of code versioning tools, such as Git
- Knowledge of Agile Scrum development Methodologies
- Integrate applications with network systems, servers, and databases
- Troubleshoot problems with application development and use
- Excellent conceptual, and critical thinking capabilities
- Self-directed and self-motivated with the ability to take charge or play a supporting role
- Strong understanding of product development
- Clear written and verbal communications skills (English), including presentation
Location & commitments:
- This is a Permanent Opportunity.
- Job Location is Pune
Krafty Solutions is looking for an enthusiastic, energetic, young-minded mobile application developer(experienced or fresher) who take pride in the work they do.
Krafty Solutions is a product design and development company where you will learn a lot in your field by working in a very friendly environment. An opportunity will be given based on your preference.
About You
If you're the guy who has a strong bias for making things happen, always wears a smile on your face, with a proactive attitude then we would like to meet you. You will work closely with your team leader who will help you to learn new things as well as resolve your doubts. If you're interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
Knowledge
- 3+ years of experience as iOS Developer
- In-depth knowledge of iOS (Mac OS), iPhone SDK, Objective C & Swift languages.
- Strong understanding of XCode, including compiler flags.
- Experience building IOS applications connected to RESTful APIs.
- Good experience in App submission process (iTunesConnect), Offline & online data storage, synchronization, RESTful API & JSON structure.
- Good understanding in usage of Cocoapods libraries and social apis like Facebook, Google Maps, etc.
- Good understanding in payment gateway SDK integrations.
- Experience with a version control system (GIT, SVN, CVS, etc)
- Good understanding of IOS UI design principles, patterns, and best practices.
- Curiosity and a highly collaborative work style, a wish to share what you already know and jumping at the opportunity to dive into new technology.
- Good understanding of Architectures like MVVM, VIPER, MVP.
- Good Understanding of RxSwift
Responsibilities and Duties
- Participate in the entire application lifecycle, focusing on coding and debugging
- Design and build advanced mobile applications for the iOS platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources, APIs, bug fixing and improving app performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
- Manage cutting-edge technologies to improve legacy applications
- Ensure the performance, quality, and responsiveness of applications
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automation
- Stay up-to-date with emerging technologies
Key Skills
- Swift, Objective C, iOS SDK, Xcode, Git Required Experience and Qualifications
- Education - B.E/ B.Tech/BCA/MCA/MSc IT degree in Computer Science, Engineering or a related subject
- Experience - 3-5 yrs
Benefits
- Great Company Culture - A relaxed, friendly and positive company culture with a dynamic young team
- Work-Life Balance - Genuine work/life balance served at Krafty.
- A Well Earned Rest - You will get 11 paid public holidays as well as 12 paid leaves. So, a total of 23 HOLIDAYS
- Flexible working hours - Reaching late at the office would never be an issue for you. Fully remote culture
- Weekends Off - Saturday & Sunday Fixed Off
Roles & Responsibilities:
- Creating and executing a strong performance marketing strategy & execution plan.
- Developing and managing digital prospecting and remarketing campaigns
- Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
- Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
- Identifying and testing new channels to continue to meet or exceed established critical metrics
- Working closely with the management to share funnel conversion improvement ideas, feedback & present results
Scope:
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Research |
Competitor Research |
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Trends - Voice SEO, Design Aesthetics |
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Tools |
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Website |
A/B Testing |
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Website + Landing Page + CRO - Back-End - Analysis / Audit |
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Social Media |
Existing Brand - Analysis / Audit |
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Create Cohorts |
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A/B Testing |
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Optimizations |
Social Media CRM Integration |
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Optimizing bottlenecks |
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Email Marketing |
Email Marketing Audit + Tools Integration |
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Email Marketing - Scheduling + Metrics + Optimization |
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Performance Marketing |
Existing Brand - Ad Account Analysis / Audit |
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Create Cohorts |
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Create Platform-Cohort-Specific Funnels |
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Platform-cohort-specific Detailed targeting for each creatives |
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Run Performance Ads |
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Strategize: Open-Ended, Retargeting, Look-Alike, Custom Audiences |
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Strategize: Platforms-specific to the brands |
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A/B testing |
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Ensure client growth |
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Client Interactions: Client Reports + Briefings |
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Upskilling |
Complete Courses |
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Create Concise Course Notes |
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Create SOPs |
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Reporting |
Daily, Weekly, Monthly MIS Report |










