IGLOBAL IMPACT ITES PVT. LTD. is hiring candidates for US Process

Description :

Job Title : Python Engineer- AI Agents & Code Optimization

Experience : 2+ Years

Employment Type : Full-time

Location : Remote

About the Role :

We are looking for a hands-on Software Engineer to build and improve AI agents that work directly on our production code.

Your core responsibility will be to design and evolve a specialized AI agent that deeply understands our codebase and actively helps make it faster, cleaner, simpler, and cheaper to maintain.

This is not a research role. This is real work on real systems with real business impact.

How We Work :

- Business impact first : Cheaper, Faster, Better

- Simple beats complex always

- Small changes, shipped fast

- You own your work end-to-end

- First question is always : Do we even need this?

- Flat team, zero micromanagement

- Decisions can change adaptability matters

- No long PRDs : one clear goal ? discuss ? execute

- Ship, measure, improve, repeat

What You Will Do :

- Build and use AI agents to optimize, refactor, and remove code

- Feed logs, metrics, and performance data back into AI agents

- Profile applications and identify performance bottlenecks

- Optimize SQL queries and database usage

- Improve deployment pipelines and release processes

- Continuously improve internal AI tooling

- Work closely with infrastructure and production systems

Tech You Should Be Comfortable With :

You dont need to be an expert in everything, but you should be comfortable working with :

- Linux CLI (Required)

- Python

- PHP

- SQL (MySQL or MariaDB)

- Shell scripting

- Large Language Models (LLMs)

What Were Looking For :

- 2+ years of software engineering experience (or strong hands-on projects)

- Solid understanding of performance optimization

- Experience cleaning up legacy or messy codebases

- Practical profiling and debugging skills

- Comfortable working close to infrastructure and deployments

- Automation-first mindset

- Ability to explain technical decisions clearly and simply in English

Nice to Have :

- Experience building AI agents

- Exposure to large or long-running systems

- CI/CD or deployment automation experience

When You Join :

- Career Growth : You are expected to grow into a tech lead, entrepreneur, or highly skilled specialist

- Bleeding-Edge Tech : Hands-on experience with alpha/beta software, cutting-edge infrastructure, and top tier hardware

- Global Exposure : Work with a global team and directly with C-level leadership

- Real Impact : Your code directly solves real user problems and moves the company forward

- Responsible to lead a team of contact center resources and ensure effective service level adherence through timely and accurate resolution of advisor and client queries daily

- Coach phone agent performance via e-mail, phone, and face to face interactions regarding policies and procedures, system knowledge & customer service skills. Be responsible for field questions/escalations with in-bound calls and facilitate call-backs, as needed

- Partner with Human Resources and functional Leaders to formulate career progression / employee development plans

- Provide Leadership guidance and motivate team members to improve/sustain performance through effective coaching and mentoring techniques, individually through periodic 1-0-1 meetings, and also at a team level through regular huddles and team meetings

- Perform quality review functions for the team, including real time and recorded call monitoring sessions and end to end error checking, reporting, and validation through the appropriate channels

- Share quality results with phone agents and leader, identify gaps and facilitate trainings. Serve as a mentor to provide agents with feedback to improve their overall performance

- Coaching team members at all levels; development of poor performers whilst also inspiring top performers.

- Assist in customer service-related, business-driven, process improvement initiatives, or related projects to provide subject matter expertise, as well as serve as a resource to less-experienced customer service team members, as necessary

- Participate in business-driven projects and initiatives

- Understanding of metrics and ability to speak to spikes in volume and other outlier issues.

- Manage team s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.

-Shrinkage & Attrition management

-Improving customer experience by working cross functionally to optimize planning, staffing, performance management, quality, training.

Key Responsibilities:

• Conduct end-to-end field recruitment activities by visiting local markets, community hubs, and other sourcing hotspots.
• Build and maintain a steady pipeline of candidates through vendor networks, local references, community groups, and job portals.
• Develop and manage relationships with external hiring vendors and partners to increase candidate supply.
• Screen and shortlist candidates as per job requirements and coordinate interviews.
• Travel extensively across assigned locations to source candidates and conduct on-ground hiring drives.
• Provide daily/weekly reports on sourcing progress and pipeline health.
• Maintain a strong understanding of local areas, key sourcing spots, and potential recruitment opportunities.

Required Skills & Experience:

✅ Minimum 2 years of proven experience in field recruitment for frontline or delivery/logistics roles.

✅ Strong vendor network and ability to generate leads through references, local connect, and community ties.

✅ Past experience with companies like Swiggy, Zomato, Flipkart, Amazon, Meesho, Delhivery, Zepto, Jio, Airtel or similar is mandatory.

✅ Should own a two-wheeler and have a valid driving license for local travel.

✅ Familiarity with local areas, languages, and sourcing strategies in the region.

✅ Comfortable with extensive travel and working on tight hiring deadlines.

Skills Required

1. Good with React Native

2. Some who has worked on consumer Apps

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

Job Requirements

• Experience in ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
• Strong proficiency in JavaScript, object model, DOM manipulation and event handlers, data structures, algorithms, JSX, and Babel.
• Experience with browser-based debugging and performance testing software.
• Good understanding of HTML, CSS, ES6.
• Knowledge of Unit testing frameworks..

Job Responsibilities

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

About us 

GRG India is a leading provider of end-to-end loyalty management services in India. We help large and mid-size companies acquire, engage, retain and influence their customers, employees and channel partners. Our clients include some of India’s top brands across BFSI, FMCG, Construction, IT, Agro Chemicals, and Automotive industries. 

Following are examples of what we do: 

• Design a mechanic loyalty program for a large auto ancillary company, wherein the mechanic gets incentivized every time he influences the vehicle owner to buy original OEM spare parts 
• Send promotional offers to customers of large banks to make them use specific banking channels (e.g. Net Banking, Mobile App etc.) or products (e.g. Remittance, Loans etc.) 
• Acquire and grow the customer base of a large MNC agro chemical company by using farmer referral programs and instant gratification rewards.
• Engage HNI customers of a large real estate company with high-end exclusive benefits, privileges, and rewards 
• Assist one of India’s top credit card issuing company to reduce employee attrition and increase sales across multiple sourcing channels 

With a reputation that’s been built over a decade of providing successful loyalty management solutions, we’re now embarking upon a journey of creating highly modular, scalable, and mostly standardized products.  

We have recently launched a SasS product  Lets Buzzz, an employee engagement platform that helps drive performance and innovation at the workplace. It is a comprehensive product designed to empower business. from accelerating employee engagement to helping appreciate good work and motivating employees to deliver on business objectives.  

If making a difference to the working culture across companies sounds exciting, then this is the job for you. 

We expect you  to play a critical role in developing the sales strategy. You will be responsible for all Sales Activity, more specifically, identifying, developing and closing new opportunities. In addition to having a successful track record in business acquisition working with middle and senior level management, you will also demonstrate a proactive approach to building new relationships. Essential that you are a focused performer who is in the habit of beating Sales targets.

Reports to 

AVP - Product Sales  

3 best things about the job 

1. Work in a rapidly evolving industry where scalable tech products have a huge impact 
2. Have complete ownership of product sales  
3. Potential for the role to evolve into a business leadership role 

Measures of success 

• Building and implementing a successful Sales Strategy. 
• Healthy pipeline of clients and prospective business opportunities. 
• Over achieving sales targets assigned. 
• Win long term business deals. 

Responsibilities of the role 

• To constantly keep oneself updated with key trends in the market.  
• Establish key relationships with corporate clients and agencies to ensure maximum exposure and increase revenue. Networking within assigned client organizations to understand organizational structures and prospective business needs and sale opportunities. 
• Devise strategies and execute tactics to pitch and secure new business.  

• Liaise with the rest of the team on a day to day basis to obtain all new sales leads and proactiveness in putting forward suggested actions to achieve sales targets 
• Responsible for reporting as per business requirements. Assessing assigned client contractual situations to ensure the best possible agreement structure is in place to lock in clients 

What you will need  

• You are self-motivated and have high levels of energy about what you do and the products you are presenting.  
• A great balance of business and commercial acumen along with understanding of technology and SaaS products 
• A strong bias for using relevant analytical tools and taking data-driven decisions 
• Ability to work with multiple internal and external stakeholders 
• Excellent verbal and written communication skills.