IGLOBAL IMPACT ITES PVT. LTD is hiring for Outbound US Voice process
Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Maintain fruitful relationships with clients and address their needs effectively.
Prepare and deliver pitches to potential investors.
Foster a collaborative environment within the organization.
Transfer call to the supervisor after initial explanation.
SKILLS:
Excellent spoken English.
Both Graduate/Undergraduate may apply.
Ability to develop good relationships with current and potential clients.
Excellent communication skills.
Knowledge of productivity tools and software.
Ready to work in Nightshift.
Shubham Vishwakarma
Full Stack Developer - Averlon
About IGLOBAL IMPACT ITES PVT. LTD.
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Apty is a rapidly scaling SaaS company helping global enterprises accelerate software adoption and digital transformation. With teams across India and the USA, we are building an AI-first Digital Adoption Platform that simplifies user experience, improves productivity, and reduces support overhead. We're on a mission to build a high-performance and people-centric culture that celebrates innovation, diversity, and growth.
Trusted by millions of users worldwide, including Fortune 1000 Companies, Apty empowers employees to excel in their roles by promoting engagement and enhancing data hygiene.
Role Overview
We are looking for a talented Full Stack Developer with 2–5 years of experience to join our dynamic team in Hyderabad.
As a Senior Full Stack Developer at Apty, you will contribute to the design, development, and maintenance of cutting-edge web applications and browser extensions that serve enterprise clients worldwide. You should have strong problem-solving skills and be proficient in both front-end and back-end technologies.
Key Responsibilities
- Develop responsive and user-friendly web interfaces using HTML, CSS, and React.js.
- Build robust server-side applications and APIs using Node.js.
- Design and manage relational databases using SQL.
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
- Debug, troubleshoot, and enhance existing applications for optimal performance and scalability.
- Ensure code quality through reviews, testing, and adherence to best practices.
- Stay updated with the latest trends and technologies.
Education Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
Requirements
- Strong programming and problem-solving skills.
- Proficiency in HTML, CSS, and React.js for front-end development.
- Experience with Node.js for back-end development.
- Good understanding of relational databases, including SQL.
- Familiarity with RESTful APIs and web application architecture.
Benefits
- An opportunity to work with a fast-growing SaaS company impacting millions of users globally.
- A collaborative and inclusive work environment.
- Opportunities for professional growth and skill development.
- Competitive salary and benefits package.
Overall responsibility:
- Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
- Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
- Develops and implements methods to record, assess, and analyse customer feedback.
- Develops and implements training and quality assurance programs for new hires and experienced employees.
- Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.
Day to day responsibilities :
- Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
- Implementing customer support processes to enhance customer satisfaction.
- Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
- Assessing support statistics and preparing detailed reports on the findings.
- Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
- Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department
Mandatory Certifications:
- ISO
- Six Sigma BB
Why Join Us :
1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more
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ABOUT THE ROLE
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- Collaborate with back-end developers and web designers to improve usability.
- Writing tested and idiomatic JavaScript, HTML and CSS.
- Present key milestone deliverables to peers and executive level stakeholders.
- Build reusable code and libraries for future use.
- Tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
WHY SPRINKLR WILL LOVE YOU
- Bachelor's Degree in Computer Science.
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- Ability to write clean, effective code.
- Strong problem solving and troubleshooting skills.
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WHY YOU WILL LOVE SPRINKLR
We offer a flexible work environment, unlimited vacation and generous pay & benefits packages. While we have some amazing perks, at the end of the day, Sprinklrites are here for the opportunity to grow, learn and affect the industry with incredible ingenuity.
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- Designs features and makes improvements based on user experience data.
- Completes unit testing to identify and fix programming errors.
- Uses common testing and software documentation tools.
- Writes software documentation guides.
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- Understanding the business/ functional requirements and creating the project requirement
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- Recommending controls by identifying problems, writing improved procedures
- Defining project requirements by identifying project milestones, phases, and elements
- Preparing technical reports by collecting, analyzing and summarizing information and trends
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- Understanding and communicating the financial and operational impact of any changes
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What you need to have:- Any Graduation
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- Experience in Requirement Gathering
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MUST REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- 5-10 years customer service experience in corporate business environment
- Minimum bachelor degree or above in business related discipline ( Accounting, Commerce, Finance, Business Administration)
TASKS INCLUDE
- Handling client calls and emails, responding in a timely manner.
- Preparing Statements of Advice.
- Preparing documentation for meetings.
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- Liaising with internal teams and colleagues to resolve problems and find solutions.
- Creating and maintaining client files.
- Liaising with financial institutions on behalf of clients.
- Giving technical support to clients on bespoke software, if they are using it at home.
- Processing client orders, such as new company formations, trusts or self-managed superannuation funds.
- Assessing client budgets and creating financial plans.
ROLE REQUIREMENTS
- Excellent level of English communication skills in writing, and speaking
- Must have customer service experience
- High time management and organisational skills
- Has Microsoft office experience
- Excellent telephone manner
- Preferable experience in a similar position
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- A passion for great customer service
- Reception/administration experience
- Ability to time manage a variety of tasks
- High attention to detail
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3+ years experienced
● Good knowledge of SDLC.
● Good knowledge of any database SQL/mongo etc.
● Should have a problem-solving attitude.
● Eager to learn new things.
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- Full-stack developer with exposure working in building products from scratch
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- Respond to technical queries/requests from team members and customers.
- Coach, guide, and mentor junior members in the team.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon