Business Development Associate

We're hiring a senior SDET to work on our hybrid android application (WebView based). Our app is how over 10 million dairy farmers trade cattle, in a peer-peer marketplace, to improve their economic conditions. Your frameworks and tools will have a far-reaching impact on a dairy farmer's life and indirectly make a positive impact on our GDP.

Ideally, you’re a person who loves performing test automation, including the creation & management of test scenarios, documentation, and coding tests. You will help drive the design & building of E2E test automation and frameworks for our React.js based hybrid mobile application. Moreover, you will find bottlenecks & thresholds in existing code with the help of automation tools.

From our end, you will get a fast-paced environment to learn and grow. You’ll get opportunities to represent the company in events like Devoxx, Google Developer Days India, etc.

Generally speaking, we’re after individuals that are curious about the possibility of technology, are eager to learn, and are diligent and kind. Our teams work well because we place trust in them to succeed. We trust you to do well.

Prior experience with Appium or other automated mobile testing technologies

• Knowledge of front-end/UI testing is highly desired.
• Hands-on experience on more of TestNG, JUnit, Spring Test, etc.
• Experience in working with Agile + DevOps' process management methodology.
• Experience in using one or more of RestAssured, SuperTest, Postman, Swagger.
• Experience in using mocking frameworks
• Experience in using API testing frameworks
• Experience in Performance testing frameworks and the ability to design performance tests
• Experience in some scripting languages, like Shell, Python, etc.

With millions of transactions each month, it is one of the world’s fastest-growing agritech companies. We continue to re-imagine and re-engineer the dairy ecosystem in India, and each team member will have significant ownership of the key components that go into this mission!

Till now, it  has primarily focused on building a peer-to-peer cattle trading platform and the journey of  has been very encouraging and promising - we have reached more than 5 million dairy farmers within a short span of 1.5 years. More than 300,000 cattle have been sold through us which amounts to 3000 Crore Rs of GTV and is now at a monthly run rate of 320 Crore Rs GTV. Our dairy farmers have rated us 4.6 out of 5 and 60% of our dairy farmers refer us to at least one friend every month.

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities-

• ● Respond to customer queries in a timely and accurate way, via phone, email or chat
• ● Identify customer needs and help customers use specific features
• ● Analyze and report product malfunctions (for example, by testing different scenarios or
• impersonating users)
• ● Update our internal databases with information about technical issues and useful
• discussions with customers
• ● Monitor customer complaints on social media and reach out to provide assistance
• ● Share feature requests and effective workarounds with team members
• ● Inform customers about new features and functionalities
• ● Follow up with customers to ensure their technical issues are resolved
• ● Gather customer feedback and share with our Product, Sales and Marketing teams
• ● Assist in training junior Customer Support Representatives

Requirements and skills-

• ● Experience as a Customer Support Specialist or similar CS roles
• ● Familiarity with our IT SaaS industry is a must
• ● Experience using help desk software and remote support tools
• ● Understanding of how CRM systems work
• ● Excellent communication and problem-solving skills
• ● Multi-tasking abilities
• ● Patience when handling tough cases
• ● B.Tech/BCA degree 

Fruxinfo Private Limited

Corporate office  D 608 Titanium City Centre Nr, 100 Feet Anand Nagar Rd, opp. Seema Hall, Ahmedabad

https://www.fruxinfo.com/">https://www.fruxinfo.com/

• Serves customers by providing product and service information and resolving product and service problems.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills Required 

• Customer service
• Product knowledge
• Market knowledge
• Quality focus
• Problem-solving
• Documentation skills
• Phone skills
• Listening
• Resolving conflict
• Analyzing information
• Multi-tasking
• communication 
• Fluent English