SEO Expert

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Business Analyst

Domain: Product / Fintech / Credit Cards

Mandatory Technical Skill Set

• Previous experience in a product-based company is mandatory
• Churn analysis and strategy building on subscription management experience
• BNPL or credit cards growth strategy building experience
• ML model development experience is a plus
• Python
• Statistical analysis and A/B testing
• Excel
• SQL
• Visualization tools such as Redash / Grafana / Tableau / Power BI
• Bitbucket, GitHub, and other versioning tools

Roles and Responsibilities

• Work on product integrations, data collection, and data sanity checks
• Improve product features for sustainable churn management
• Cohort analysis and strategy building for credit card usage growth
• Conduct A/B testing for better subscription conversion and offers
• Monitor key business metrics
• Track changes and perform impact analysis

Design, develop, and maintain scalable web applications using React.js.

Build and optimize Progressive Web Applications (PWAs) with offline capabilities, push notifications, and responsive design.

Implement mobile-first features and ensure cross-device compatibility.

Handle app packaging and distribution for various platforms (e.g., Android, iOS via PWA standards).

Collaborate with UI/UX designers and backend developers to deliver high-quality user experiences.

Design, build, and maintain a scalable component library to promote UI consistency and reusability across projects

Ensure cross-platform optimization and responsiveness of applications.

Optimize application performance and loading times.

Integrate APIs and manage state using modern tools (e.g., Redux, Context API).

Implement and manage push notifications and background sync features.

Advocate for and implement best practices in UI architecture, including modularity, theming, and performance optimization.

Stay up to date with the latest trends in Web development and PWA capabilities.

Hospitality services domain experience is a plus.

Strong problem-solving skills, with the ability to work independently and in a team.

Proficiency in Agile methodologies and software development best practices.

Experience with version control systems, particularly Git.

Devops Engineer(Permanent)

Experience: 8 to 12 yrs

Location: Remote for 2-3 months (Any Mastek Location- Chennai/Mumbai/Pune/Noida/Gurgaon/Ahmedabad/Bangalore)

Max Salary = 28 LPA (including 10% variable)

Notice Period: Immediate/ max 10days

Mandatory Skills: Either Splunk/Datadog, Gitlab, Retail Domain

· Bachelor’s degree in Computer Science/Information Technology, or in a related technical field or equivalent technology experience.

· 10+ years’ experience in software development

· 8+ years of experience in DevOps

· Mandatory Skills: Either Splunk/Datadog,Gitalb,EKS,Retail domain experience

· Experience with the following Cloud Native tools: Git, Jenkins, Grafana, Prometheus, Ansible, Artifactory, Vault, Splunk, Consul, Terraform, Kubernetes

· Working knowledge of Containers, i.e., Docker Kubernetes, ideally with experience transitioning an organization through its adoption

· Demonstrable experience with configuration, orchestration, and automation tools such as Jenkins, Puppet, Ansible, Maven, and Ant to provide full stack integration

· Strong working knowledge of enterprise platforms, tools and principles including Web Services, Load Balancers, Shell Scripting, Authentication, IT Security, and Performance Tuning

· Demonstrated understanding of system resiliency, redundancy, failovers, and disaster recovery

· Experience working with a variety of vendor APIs including cloud, physical and logical infrastructure devices

· Strong working knowledge of Cloud offerings & Cloud DevOps Services (EC2, ECS, IAM, Lambda, Cloud services, AWS CodeBuild, CodeDeploy, Code Pipeline etc or Azure DevOps, API management, PaaS)

· Experience managing and deploying Infrastructure as Code, using tools like Terraform Helm charts etc.

· Manage and maintain standards for Devops tools used by the team

Responsibilities: 
Developing and maintaining all server-side network components. 
Ensuring optimal performance of the central database and responsiveness to front-end requests. 

Collaborating with front-end developers on the integration of elements. 

Designing back-end services for various business processes.ses. 

Developing high-performance applications by writing testable, reusable, and efficient code. 

Implementing effective security protocols, data protection measures, and storage solutions. 

Running diagnostic tests, repairing defects, and providing technical support. 

Documenting Node.js processes, including database schemas, as well as preparing reports. 

Recommending and implementing improvements to processes and technologies. 

Keeping informed of advancements in the field of Node.js development. 

Skills: 

Bachelor's degree in computer science, information science, or similar. 

At least two years' experience as a Node.js developer. 

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks. 

Knowledge of front-end technologies such as HTML5 and CSS3. 

Superb interpersonal, communication, and collaboration skills. 

Exceptional analytical and problem-solving aptitude. 

Great organizational and time management skills. 

Availability to resolve urgent web application issues outside of business hours. 

About theAsianparent:

theAsianparent is a reproductive health-tech company that reaches out to 30 million mothers every month through our parenting website and app. Our vision is to improve the overall health of pregnant women, mothers and families in South East Asia by helping them navigate their most important moments with data-driven solutions and information in the form of content, community and physical products.

Headquartered in Singapore, theAsianparent has offices in Vietnam, Indonesia, Malaysia, the Philippines, Thailand, India, Sri Lanka, Hong Kong and Nigeria. Our investors include Fosun, JD.com,Vertex Ventures and others.

Link: https://tickledmedia.com// https://sg.theasianparent.com/

We are looking for a Backend Engineers with 4+ years of experience to join our team. This is unique opportunity for a driven and insightful quality analyst to join the leading growth-stage start up in the most meaningful segment of the economy(parents) in the core market of Singapore. This is arole where careers are made, if you are upto the challenge, and keen to work with world-class teams

JD for Flutter developer

About the Role :

Creating cost-effective and efficient applications with perfectly crafted, creative and leading-edge flutter app development solutions for customers. You will be working with a fantastic development team, who will be your peers and friends working towards our technological vision and strategy

Must have

1. Have two or more iOS/Android apps developed with Flutter.
2. Either deployed on the AppStore/Google Play or available on Github
3. Experience with third-party libraries and APIs
4. Experience with Git, Jenkins, or other version control tools
5. Ability to write readable code, create extensive documentation for existing code,  and refactor the previously written code into readable state

What are we looking for:

1. Good knowledge about Dart
2. Well versed with translating wireframes/designs into UI using Widgets,
3. Material Components(For android) and Cupertino components(for iOS).
4. Managing layouts, gestures, animations and lifecycle states of widgets.
5. Advanced UI concepts like Silvers.
6. App state management and various approaches for the same like Provider,  Redux,BloC/Rx,MobX
7. Handling networking with HTTP in client-server architecture.
8. Experience with integrating and using analytics tools like Firebase.
9. Handling Native Android and IOS views in Flutter app.
10. Adding Flutter to existing Android and iOS apps.
11. Debugging, performance measurement/tracking of flutter app

 What can you expect :

1. A fast-paced environment to learn and grow in your career with a market leader with
2. Ambitious growth plans.
3. Opportunities to learn about and work in different areas of content creation and management and become a well-rounded digital media content professional.
4. Dynamic and supportive work culture.
5. A passionate team of people working tirelessly to help women across South East Asia and beyond.

Please send your CV together with the following information:

1. Notice Period
2. Last Drawn Salary
3. Expected Salary
4. Nationality/ Visa Requirement

Amar Chitra Katha(ACK Alive) is launching a first of its kind learning program in the country for which we are inviting applications from interested people who would want to be a part of the team. Leo & Mike is the content, curriculum and operations partner for ACK Alive. You will be working closely with the Leo & Mike team as well as the Amar Chitra Katha team, which will be a one of a kind opportunity.

Role: Program Manager (Amar Chitra Katha Project)

Job Description

Who are we looking for?

We are looking for a Program Manager who can drive our programs across a maximum of 6 centers and ensure the seamless delivery of the programs in line with the organization’s objectives to the complete satisfaction of learners and their parents.

Duties/ Responsibilities:

The Program Manager will be responsible for 

• Effective implementation of program across 6 centers with regard to learner satisfaction,learning outcomes and parent satisfaction

• End to end training in content,learning system,operations and implementation

• Ensuring venue readiness in terms of room setup,material availability etc before the program starts and act as single point of contact for venue partner,parents and learners

• Coordinating kitting ,packing and transportation of materials to and from venues.

• Creating,Updating and maintaining a learner and parent database across all venues

• Creating schedules across venues and communicate the same to facilitators,parents,learners

• Rescheduling of classes at venues as required

• Observing the classrooms and documenting the observations for mentoring facilitators

• Conduct meetings with facilitators and teams to discuss the observations from classroom observation

• Collecting data/feedback from facilitators,learners,parents and classroom observations and loop it back to  Leo & Mike team for appropriate interventions in content and program improvement

• Initiating appropriate interventions wherever required with respect to learner and parent issues

• Managing the post sale communication to parents regarding the programs and communicating about learners to parents through the facilitators

     Requirements

• Bachelor's degree in any discipline

• Effective interpersonal and communication skills

• Sound knowledge on Project Management

• Proven experience to manage a team

• Problem Solving and troubleshooting skills

• A positive and proactive attitude

• Ability to take constructive feedback and work on it

• Proficiency in all Microsoft Office applications

     Details

• Compensation: Rs.40,000/- per month(6 month contract which may be extended)

• 1 paid leave per month

About Us       

ACK Alive (Amar Chitra Katha)

ACK Alive is a unique concept that brings alive the stories, the cultural learnings and the values that Amar Chitra Katha has always celebrated. The ACK Alive offers a wide range of learning programs to children that is rooted in Indian values and combined with modern skills to thrive in the 21st century. 

Amar Chitra Katha has been the first glimpse into our glorious heritage and culture for generations of Indians. Founded in 1967, today, Amar Chitra Katha (ACK) is a household name in India. Today, ACK is synonymous with the reinvention of quintessential Indian tales from the great epics, mythology, history, literature, oral folktales and many other sources.

Leo & Mike 

Leo & Mike is the content and curriculum partner for ACK Alive. Leo & Mike is a new-age learning company for 4 to 14 year old children. We create and facilitate after-school and summer camp programs where learning happens through interdisciplinary content, project-based activities and play. We work closely with parents, schools and other organizations with a similar mission while keeping children at the centre of everything that we do.