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Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
Experience:
6+ years of experience in project management large and medium sized engagements
Key Responsibilities:
- Demonstrate excellent project management skills, inspire teamwork and responsibility with team members, provide project management expertise and leadership in the execution of complex software projects.
- Accountable and responsible for managing and reporting project schedule, cost, quality, human resources, communication, risk and procurement for the project.
- Consistently apply the defined project management standards and methodologies defined by the organization to assigned projects. Establish project management principles, processes, and artefacts as necessary.
- Drive appropriate organizational change influencing stakeholders as required to ensure the successful program/project execution.
- Ensure appropriate involvement of all stakeholders on the project as necessary
- Plan and direct schedules, monitor budget/spending, resource allocation and utilization for the project from initiation through closure.
- Manage project schedule and budgets – Track project metrics data (e.g., completed and in-progress work, schedule and cost variances, resource health, risks and issues etc.) and other project specific information and regularly communicate it to the project stakeholders
- Report progress and health of the project and incorporate feedback from all stakeholders
- Manage project communications and meetings (Daily Stand-Up Meetings, Project Reviews, AdHoc Requests)
- Proactively manage or project risks, action items, issue resolutions, key decisions and stakeholder feedback
- Understand dependencies and organize the activities ensuring successful completion of the project
- Communicate regularly with the project sponsor and the team
- Proactively identify and manage risks and issues pertaining to the project.
- Ensure project governance practices are in place to monitor and control the project
Experience/ Qualifications
- PMP or similar certification with good understanding of project management and methodologies such as Waterfall and Agile
- Strong stakeholder management skills
- Excellent communication skills (written and verbal)
- Solid decision making and prioritization skills
- Good understanding of budgeting, estimation, and project financial management
- Experience of working in shared resources environment with teams based across different time zones
- Knowledge of MS Project for overall project tracking, Jira for tracking agile development and SharePoint as collaboration tool
- Bachelors degree
Scrum Master(BA)
· Working with customers and product manager to prioritize and validate requirements.
· Coordinate with the work efforts of 8+ person team for various projects and help team complete tasks successfully and on-time and resolved obstacles encountered by team members.
· Should Coordinate and participate in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.
· Develop the crucial functional requirement specifications, creating detailed use cases and process flow diagrams to support functional specifications.
· Facilitate Daily Scrum Meetings and Monthly Reviews meetings. Conduct sprint retrospective and followed up on action items for continuous improvement.
· Prepare extensive cost - benefit analysis to support system and process changes
· Meticulously analyze complex data, staffing plans and variances to recommend solutions to improve revenue per call and customer satisfaction/retention
· Should be Responsible for two Agile Scrum teams
· Should be able to guide three development teams through transition from waterfall to Agile development.
· Coach the team members on Agile processes and facilitate planning meetings and retrospectives. Maintained task board and produced daily burndown charts.
· Remove impediments and protect team members from interruptions and distractions to maximize productivity.
· Work closely with Product Owners, coordinating product backlog grooming and story.
· Generate test plans work instructions and procedures from client requirements and industry standards.
· Interface with stake holders and facilitate communication between client and the IT department.
· Prepare use case documents and utilized JIRA to create UML diagrams including use case, activity and class diagrams to extract business process flows and workflows, thereby assisting development and quality assurance teams in understanding the requirements.
· Work on a team environment to finalize use cases to develop functional and detail design specifications of the application.
· Participate in JAD sessions for requirement, feasibility and risk analysis with various stakeholders, including designers, developers, QA and management to identify critical and high risk areas of the application.
· Collaborate with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
· Develop a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.
· Examine and evaluate testing fixtures and procedures for appropriateness in the specific requirements.
· Conduct 5+ levels of testing including functional, regression, user acceptance, integration and performance to verify the client’s needs are met.
· Should be able to Communicate client’s business requirements by constructing easy-to-understand data and process models.
Responsibility:
· This is a generalist product role.
· When you join us, we will pair you up with a product vertical or a horizontal which is the best
match with your skills and interests. For the product you will be building, you will help define
and manage end-to-end user experience. PMs on the team enjoy high degree of responsibility
and ownership.
· As a member of the Product Team, you will drive the strategy, roadmap, execution and growth
of a product area. You will work closely with other product managers, engineers, designers,
sales, marketing, legal, analytics and do everything (defining requirements, prioritizing, testing,
writing copy, tracking metrics etc.) to ship high quality products.
Experience Range:
3+ years of product management experience in building mobile consumer products, and have
demonstrated impact in your previous product stints.
Skill Sets:
· Have strong generalised problem solving skills which involve structured thinking, ability to
analyse situations, and creativity to come up with ideas and solutions.
· You don’t easily get “stuck” Have a strong and clear sense of what a high quality product feels
like (you use are or aware of bunch of products and apps and what’s good and not good about
those) and a high bar on quality. Have a solid understanding of the technical architecture of
mobile/web applications and ecosystem - app stores, deep linking, server side and client side
designs.
· Are collaborative yet comfortable challenging others and being challenged on your ideas. Are
very customer focused and ensure quality of customer experience in all its details - you neither gloss over quality nor delegate quality of the end product to others. Bring in independent thought, like to challenge conventional thinking and identify opportunities to drastically simplify and improve ways of doing things, especially using technology .
· Are self-driven, like to work fairly independently and can drive progress without needing
constant oversight or direction - we are a start-up and in a start-up things don’t get done unless someone makes them happen, every day.
About LambdaTest
We are the only cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. Today we have a powerful cloud network of 2000+ real browsers and operating systems that helps testers in cross-browser and cross platform compatibility testing.
Our Mission
On a mission to provide the most powerful, cutting-edge, comprehensive, and secure cloud test platform to empower software testers & developers globally to perform testing intelligently at scale.
Our Vision
We envision an integrated platform where professionals can rely to perform and manage all types of tests without being limited by infrastructure dependency. So people could focus on things that matter the most, i.e. their tests.
About the Team
We are a dynamic team that works in a fast-paced environment, ambitious to make a huge impact. Aligned with the company’s vision and strategy, the cross-functional teams work closely to build cutting-edge SaaS products that enable software developers & testers globally to perform testing intelligently at scale. Default to transparency, we share stories of our successes, failures, challenges, and interests so that we can learn from and support one another.
What you’ll do
-
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Implement new features to solve critical problems that our customers face in their development and testing cycle.
- Define, track and improve feature success metric.
- Work closely with our engineering and design teams to simplify testing for our customers Collaborate with the Sales, Marketing and GTM team and execute successful product launches
What you should have
-
1 – 4 years of overall experience in Product Management or Engineering Passionate or hands-on about programming, software testing and DevOps Able to understand and write code.
-
Have prior experience building or using developer products Strong hold on basic tech concepts. Willingness to learn advanced concepts.
-
Experience in web, app development or automation testing is a plus (Optional)
- Engage and individually manage customers from inception of the project until the solution is live
- Provide technical, business consulting and product expertise to customers enabling comprehensive solution to be delivered to the customers
- Facilitate technical discussions and white boarding for project integrations and technical solutions from one to many technical applications
- Determine the scope of the implementation technology solution and the resources required to successfully complete
- Develop client requirements specifications for integrations, product extension and enhancements
- Produce requirements specifications for the product management and engineering teams clearly articulating end-state requirements to meet customer expectations
- Produce and manage client-facing documentation such as business requirements document, Gap document, Acceptance documents, solution mapping documents and so on
- Ensure successful implementation/configuration of standard product suite and any additional customizations for each customer
- Participate in project planning activities, including defining detailed project tasks/activities
- Conduct implementation pilots and help customer envision final solution
- Train new clients on the essentials of systems to get them started on implementations
Minimum & Preferred Qualifications & Qualities
- Bachelor's degree or an equivalent combination of education and experience preferred
- Passion to solve complex problems of agriculture in a dynamic start-up environment
- Flexible, curious, exploratory, and can-do attitude
- Great sense of ownership and ability to work with very limited supervision
- Prior experience of working in software Industry especially in the Agri Sector will be preferred
- Experience handling customer success and delivery
- Experience or familiarity of blockchain protocols like Hyperledger Fabric a big advantage
- Ability to speak English fluently
- PMP, ITIL Certifications is a plus
- Take the lead of scrum teams as the Product Owner
- Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
- Ensure that the team always has an adequate amount of prior prepared tasks to work on
- Plan and prioritize product feature backlog and development for the product
- Define product vision, roadmap, and growth opportunities
- Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
- Provide backlog management, iteration planning, and elaboration of the user stories
- Work closely with Product Management to create and maintain a product backlog according to business value or ROI
- Lead the planning product release plans and set the expectation for delivery of new functionalities
- Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
- Research and analyze market, the users, and the roadmap for the product
- Follow our competitors and the industry
- Keep abreast with Agile/Scrum best practices and new trends
- Previous overall working experience of 8-14 years, including 3-5 years working as a Product Owner.
- Bachelor’s in Engineering
- In-depth knowledge of Agile process and principles
- Outstanding communication, presentation, and leadership skills
- Excellent organizational and time management skills
- Sharp analytical and problem-solving skills
- Creative thinker with a vision
- Attention to details
The role is based in Bangalore. Are you ready for such an ambitious challenge?
What Will You Do ?
- Develop the product strategy and roadmap for our core bookkeeping platform, with specific focus on enhancing user retention and stickiness of the App, in concert with other product managers and cross-functional peers.
- Identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data and competitive analysis.
- Define, understand, and improve key funnels and metrics.
- Own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
- Drive roadmap implementation in collaboration with Engineering and UX/UI peers: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication.
- Help define processes and implement Agile best practices to continuously improve Sprint Planning and Sprint Management
- Use outcome estimation to prioritize the Product Backlog and maximise value delivered to users and the business
What Does It Take?
- 2-6 years of experience in Product Management
- Experience in Mobile App Product Management for a technology driven organization
- Passion for solving real people problems at scale
- Depth of experience leading major product or growth initiatives across multiple products, platforms and feature clusters
- Impact focus and consistent history of delivering measurable results for both users and the business.
- Data-minded whenever possible. You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
- You can - rewire- your brain to think like a real business owner would and are genuinely interested in understanding their behaviour and motivations
- Ability to think big and small to build a portfolio of experiments and larger features.
- Impeccable follow-through. You say what you- ll do, and do what you say. You hold your team to this standard. You don't let details slip.
- You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
- Written communication that is clear and effective.
- You are competitive and like scale, settling for #2 is not your thing
- You thrive in a high pressure, high ambiguity environment
Plus Points :
- Successful track record in scaling up a consumer-facing product with supply & demand dynamics, primarily focusing on retention and engagement metrics
- Experience in fully owning an end-to-end domain and roadmap building for at least 1 year
Java
JavascriptRole:
- Getting hands on with core development work! Yes you’ll lead and manage your own team, but you’ll also frequently get down to coding, testing, and designing solutions
- Full Stack Development! Whether it is building a new product or taking an existing one to the next level, you’ll be expected to work on full-stack application development whenever the situation calls for
- Juggling Business and Technology! We want someone who can understand the client’s business requirements and be able to map technology solutions to make these requirements work
- Leading from the front! Your charismatic leadership skills will help in leading and motivating your team through all stages of the product development lifecycle.
- Being a Mentor! Your team will constantly look up to you for guidance in challenging situations and we are looking for someone who can bring them up as tomorrow’s leaders
- Sound technical depth with over 6 years of experience in Java and open source technologies and managing the end to end product development life cycle
- Exceptional communication skills that can be leveraged in effectively communicating with teams, clients and business leaders within the company
- Stellar business orientation and the ability to link technology and business to devise apt solutions
Requirements
- 10+ years of experience in core Java/J2EE
- Minimum 4 years of experience as a Technical Lead mentoring team of 3 to 5 developers
- Strong knowledge of one the web application framework such as Spring, Struts
- Strong knowledge of UI frameworks (AngularJS 2.0/4.0, ReactJS, Javascript, HTML, CSS)
- Strong knowledge of web services (Restful)
- Possess advanced knowledge of object-oriented design, data structure, and data architectures
- Good knowledge of relation database, SQL and ORM
- Curiosity and attention to detail
- Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
- Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements.
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