Product Owner

About HighLevel

Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform

https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the role

HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions. 

Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.

As the Product Manager for Support AI, your key objectives are to:

• Leverage AI/ML methodologies to intelligently respond to customer support queries.
• Facilitate the support team by addressing product and technical requirements
• Identify and implement effective strategies and processes to:
• Improve the accuracy of the AI responses to suit the user inquiries
• Reduce escalations to human support agent
• Establish a robust knowledge base for the platform
• Productize the support AI bot to be deployed for our parent accounts

This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.

Type - Full Time (Remote in India)

Your roles & responsibilities:

Strategy & Vision:

• Establish the strategic direction and vision for the product features.
• Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.

Product Planning and Roadmap:

• Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
• Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
• Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.

Requirements Definition:

• Conduct user research, interviews, and data analysis to gather insights and identify pain points.
• Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.

Product Development and Launch:

• Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
• Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.

Stakeholder Communication:

• Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
• Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.

Performance Monitoring and Analysis:

• Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
• Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.

What we’re looking for;

1. Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
2. Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
3. Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
4. Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
5. User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
6. Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.

Experience;

• Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
• Bachelor's degree in computer science, engineering, business, or a related discipline.
• Familiarity with leading AI technologies and how SaaS support works

Why should you join us?

At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our

unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.

Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.

Position : India Practice Head We are seeking an experience and Dynamic individual to lead our Cyber Security services in India. As India Practice Head you will be responsible for driving business growth, managing client relationships, and delivering exceptional cyber security services to our clients. 

You will work closely with leadership team

to develop and execute the strategic plan for the India Practice. 

Key Responsibilities: 

• Lead the Cyber security services practice in India including business development, client relationships management, service delivery and offshore business execution coming from US 
• Develop and execute the strategic plan for the India practice in alignment with the global cybersecurity services strategy.  
• Build and maintain strong relationships with key clients and stakeholders, ensuring their needs are met and exceeded.  
• Drive business growth through the development of new services offerings, market analysis, and competitive intelligence.  
• Manage and mentor a team of cybersecurity professionals, providing guidance and support to ensure quality service delivery.  
• Ensure compliance with relevant laws, regulations, and industry standards in India.  

Requirements:  

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.  
• At least 15 years of experience in cybersecurity services, with a proven track record of successful business development and client relationship management.  
• Strong knowledge of cybersecurity frameworks and standards, such as ISO 27001, NIST, and PCI DSS, CERT-In 
• Experience in managing Departments and mentoring a team of cybersecurity professionals.  
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and stakeholders.  
• Strong leadership skills, with a proven track record of building and leading high-performance teams. Experience in managing cyber security services for mid-enterprises. 
• Ability to research and evaluate potential solutions to determine suitability for the organization’s needs. Capability to work in a fast-paced environment and manage multiple projects simultaneously. 
• Keep up to date with the latest cybersecurity trends and technologies. 
• If you are a driven and experienced cybersecurity professional with a passion for leading and growing a practice, we encourage you to apply for this exciting opportunity. 

Objectives of this Role

• Drive the product and business-planning process across cross-functional teams of the company
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze product requirements and develop appropriate programs to ensure they’re successful achieved
• Develop, implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans

Daily and Monthly Responsibilities

• Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Analyze market data to develop sales strategies, and define product objectives for effective marketing communications plans
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Develop product positioning and messaging that differentiates TrustCheckr and its features across primary market segments

Skills and Qualifications

• Bachelor’s degree in product design or engineering or MBA
• Strong experience in a SaaS/Identity Space/Fintech is a plus
• 1 to 2 years of experience

As a Senior/Principal Product Manager you will be responsible for the product roadmap, features, adoption, and bugs. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, driving this through development, and successfully launching new product features.

To read more about the kind of qualities we are looking for this role, please check this link -https://a16z.com/2012/06/15/good-product-managerbad-product-manager/"> https://a16z.com/2012/06/15/good-product-managerbad-product-manager/

1. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.

2. Develop functional, technical and designs specifications for the product.

3. Help define the value proposition of the product for the sales team and help develop the sales documentation that support the selling process of your products.

4. Research and understand competitive offerings in your sector.

5. Experience in E-commerce, CMS, Payment Apps, and Integration products will be preferred as the role would demand this experience.

You will closely work with technology, design, sales and customer care teams. You'll report to head of product development for Plum.  

An enthusiastic individual with 6+ years of product management function in a product company. We'll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. 

We are looking for candidates from B2B SaaS or consumer SaaS based companies only.Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

‍

1. Know customer needs through research and market data. Develop product lines and appraise new ideas for market viability. Assess competition by comparing products. Create product marketing communications objectives. Work with the sales director to create product sales strategies.

We are aiming to provide good digital learning solutions to K12 students. Providing Quality learning experience is our Motto.

You will be responsible for certain sections of the product, taking entire ownership. You should be proactive with the short term and long term vision for the product and should be able to lay the roadmap to deliver the same. Cross functional management is an important aspect of this role.

You are expected to do the following things

• Solve user problems and make the user’s life easier by providing value driving solutions.
• Collect requirements using multiple techniques and prioritize them according to the relevant factors contributing to the business vision.
• Make Product Roadmaps and plan the deliveries of the product features.
• Take user interviews for requirement gathering and taking feature wise feedback.
• Should be able to create design wireframes for clear communication with designers and other stakeholders
• Should get the high fidelity designs done with the help of the design team. Involve yourself in the UI/UX process.
• Ensure timely product deliveries and app releases.
• Work on Agile product development, create Product Backlogs and User Stories. Write proper PRDs.
• Prioritize user stories and discuss the same with the engineering and QA team
• Analyse the product/feature performance through metrics and follow a data driven approach.
• Interact with the Testing Team and facilitate the proper issue resolutions.
• Continuously interact with the management, stakeholders, marketing and operations team for various product related decisions.

• Should have strong analytical skills.
• Decent Technical knowledge of Client and Server Functioning.
• Good UI/UX knowledge.
• Should have good presentation skills.
• Should have good written and verbal skills.
• Should be passionate to take up challenges and try to provide apt solutions.
• Experience in Agile methodology for product development detailing Epic, User Stories,managing scrum etc.
• Cross functional experience and managing interactions with various teams
• Should have prior Product Management experience of 2 years.

• Developing new product features
• Working on developing https://www.productmanagerhq.com/2018/10/product-strategies-for-switching-costs/">product strategies
• Problem Solving 
• Communication
• Analytical
• Project Management

• As an APM, you will be reporting to Product Owners. Our product is at a very young age, and hence has a long way to go. As an APM, you get to work on the vision of the product and get direct involvement with the ideation and implementation of product features. The key responsibilities of this position will be:
• Collecting quantitative https://www.productmanagerhq.com/2018/06/data-driven-vs-data-informed/">product data and metrics
• Synthesizing https://www.productmanagerhq.com/2018/08/effective-user-interviews/">customer research
• Gathering product https://www.productmanagerhq.com/2014/10/what-is-a-user-story/">requirements and aligning them with business goals
• Coordinating with https://www.productmanagerhq.com/2015/04/how-to-work-with-stakeholders-as-a-pm/">stakeholders to achieve the product vision

About us: Nexopay helps transforming digital payments and enabling instant financing for parents, across schools and colleges world-wide.

Responsibilities:

• Lead product development and integration efforts
• Lead interactions with clients and integrations partners
• Work with development leads so that product requirements are understood

• Explore new ways of improving existing services and products
• Identify and present innovative product solutions

Requirements:

• Proven track record of technical product management
• Must have lead 3rd party integrations in the past
• Proven track record of guiding peers and junior members of the team.
• Excellent English communication skills (verbal and oral)
• Learning mindset and strong problem solving skills
• Entrepreneur or keen interest in early stage ventures