11+ SOW Jobs in Delhi, NCR and Gurgaon | SOW Job openings in Delhi, NCR and Gurgaon

Job Description: 

 To lead virtual meetings with potential clients to determine technical and business requirements and ensure that all necessary information is collated prior to producing a solution. Should be able to lead requirement discussion calls with potential clients about their web and mobile application development needs. 

 Responsible for the requirement gathering with potential clients to elicit business and functional requirements. 

 Apply standard business analysis techniques to develop quality requirements for inclusion in BRD/FRD/SRS. Develop an understanding of the business applications supported as well as the business directions. 

 Collaborate effectively with development functions to provide cost and time assessment of the requirements. 

 Should be able to create proposals and Statement Of Work, clearly documenting the client requirements and budgetary information. 

 Should be open to work in extended IST hours. 

 Problem solver, self-driven and be able to work as an individual contributor as well if required. Desired Candidate Profile: 

 4-6 years of strong experience working as a Business Analyst or Presales consultant in the web and mobile application domain. 

 Knowledge of web and mobile application development technologies 

 Familiar with agile principles and other software development processes and concepts. 

 Strong verbal and written communication skills. 

 B-Tech/MBA/BCA Equivalent as educational qualification.

Location- Noida (Work from Office)

Roles and Responsibilities:

• Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
• Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
• Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
• Contribute and take ownership for various project related tasks / planning activities as the programme evolves

• Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
• Demonstrate ability in planning consulting/functional work & ownership of project outcomes

Qualification: MBA(Tier 1 B-School)

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

 

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

 

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

 

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

 

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

 

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

Requirements and skills

Do you wish to be a part of a disruptive team, passionate towards democratizing education for students across India? Then read more.

Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.

 

They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - that helps to prepare for these travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.

 

Desired Candidate Profile

 

Overview:
We are looking for a result-driven Business Developer to actively seek out and engage
customer prospects. Provide complete and appropriate solutions for every customer in
order to boost top-line revenue growth, customer acquisition levels and profitability.

Job Responsibilities:
● Conduct market research to identify selling possibilities and evaluate customer needs
● Actively seek out new business/sales opportunities through networking and social
media
● Set up meetings with potential clients and listen to their wishes and concerns
● Prepare and deliver appropriate presentations on products and services
● Create frequent reviews and reports with sales and financial data
● Participate on behalf of the company in exhibitions or conferences
● Collaborate with team members to achieve better results
● Gather feedback from customers or prospects and share with internal teams
● Maintain positive relationships with clients by providing support, information, and
guidance; researching and recommending new opportunities; recommending profit
and service improvements.
● Achieve agreed upon sales targets and outcomes within schedule.
● Coordinate sales effort with team members and other departments.
● Analyze the territory/market’s potential, track sales and status reports.
● Reach out to customer leads.
● Continuously improve through feedback

Requirements:
● Proven work experience of 1+ years as Business/Sales representative in Digital
Agency/Technology Agency.
● Familiarity with BRM and CRM practices along with the ability to build productive
business professional relationships
● Highly motivated and target driven with a proven track record in sales
● Very High Proficiency in English
● Excellent knowledge of MS Office
● Thorough understanding of marketing and negotiating techniques
● Fast learner and passion for sales
● Self-motivated with a results-driven approach
● Aptitude in delivering attractive presentations

Job Role : Business Analyst

• Job Location Shahpur Jat, Siri Fort, New Delhi
• As of now it's a Work from home, Comfortable with joining and working remotely for the time being
• Availability : Must be able to Join in Max 30 Days

The Business Analyst will provide leadership to achieve a successful end-to-end user experience for a set of projects to be delivered concurrently.

Key Responsibilities:

• Work closely with decision makers in Customer Support, Sales and Business Operations etc. to develop in-depth requirements, application and data strategies, and propose cost-effective application solutions for maximum productivity
• Write product user stories and acceptance criteria; Manage sprint planning and sprint review
• Address any questions from the engineering teams
• Analyze and understand industry and competitor landscape
• Clearly communicate product vision, solutions, and use-cases through documentation, designs sketches/wireframes, interaction flows, prototypes, and visuals
• Work closely with the engineering team to ensure products are released on time
• Develop expertise with end-to-end business processes, software applications and structure
• Understanding, structuring, detailing, and validating the requirements to ensure a suitable end-to-end solution for the user
• Acquiring a thorough understanding of customer needs and requirements
• Develop schedules for completion of responsibilities, manage deliverables, and provide status update
• Work closely with Development and solutions to assure that solutions, designs and developed applications adequately reflect requirements - bringing in user representatives as appropriate
• Document the product requirements and use cases using the appropriate method for the project

Requirements:

• Exp. as BA/APM/PM;
• Bachelor's degree in Computer Science, Information Systems or related field
• Ability in problem-solving and analytical mindset and Excellent organizational skills
• Knowledge of relevant tools: JIRA, Invision/Zeplin etc., MS Office (Word, Excel, Power point)
• Basic knowledge of development technologies and databases to make better business decisions
• A thorough understanding of development methodologies such as Agile, Waterfall, and Iterative
• Demonstrates a solid understanding of the IT environment as a whole, including information flows, applications and infrastructure, and IT roadmaps.

What you need to have:

• Proven experience in augmenting customer experience and ratings at a company
• Ability to work independently.
• Prior experience or deep understanding of Omni-channel business strategies.
• Strong Understanding/ keen interest in technology/ automation.
• Strong interpersonal Skills
• Proven Experience in managing teams.
• Excellent Written and Spoken Communication Skills
• Hands on experience in managing teams and getting results.
• Should have worked on integrating a CRM for a company.
• Strong analytical abilities and an empirical thought process.
• Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
• Keen interest and prior experience in building systems and processes from the ground up.
• Deep understanding of business and business metrics
• Ability to stretch long hours.
• Proactive approach to business problems.
• Candidates with prior marketing experience are preferred.
• Excellent problem identification and solving abilities.
• Inquisitive bent of mind.
• Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
• Should exhibit strong leadership abilities.
• Should understand Web Technologies.
• Tier 1 B-Schools with 6 to 8 years’ experience.
•  

1. Responsible to generate business for website/mobile app development and designing company. 2. Responsible for online bidding on various portals ( Upwork, Guru, Freelancer & AppFutura etc). 3. Proficient in proposal writing, keeping follow-up 4. Good experience in handling International clients. 5. Must have 1-2 years of work experience in generating business in mobile and web development