Business Analyst

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

• Strong working knowledge of technologies such as HTML5, CSS3 and Responsive development
• Basic knowledge of SFMC will be required; Adobe knowledge will be an advantage
• Knowledge of Angular JS, Node.JS, React.JS, amp scripting would be a good to have
• Ensure developed pages are responsive and are cross browser compatible, provide full proof suggestions to on optimization and best practices
• Develop and test pages across multiple browsers, platforms, and devices
• Sound knowledge of developing Industry standard responsive Emailers / Landing Pages and test across email clients
• Strong knowledge of understanding of good practices on emailer development. Able to analyse requests correctly
• Experience in doing code review/ peer audit/ code documentation will be added advantage
• Ability to work independently and in team environment
• Strong analytical, trouble shooting and problem solving skills
• Excellent written and verbal communication skills. Able to communicate seamlessly with the Client
• Comfortable working in fast paced environment on multiple tools and technologies
• Client communications on day to day basis
• Outsourcing / offshoring experience is a plus

Role Description: A Graphic Designer is one who is responsible for creating video concepts for Mediagarh in the form of creatives, brochures, Presentations, flyers, and basically all types of collaterals for digital platforms.

Responsibilities

• Creatives Planning & Delivery for Clients

• Understand Brief Properly

• Client Competitors Research & Industry Specific Research, & Work as per industry trends.

• Make initial Brand Guidelines for a project if not given by the Client.

• Developing management skills and creative knowledge to grow into a Lead Graphic Designer and form a team of 4-5 Graphic Designers.

Job Description

Role:- Software engineer - front end

About the company:-We are a social learning platform that allows us to learn the way we learn best. If our children are going to learn online we will have to make it social. That’s how learning happens best. We think we’re amongst the first few companies in the world trying to push the boundaries of edtech to a new era of highly social & community driven learning.

 Responsibilities:-

You will be responsible for taking end-to-end ownership of the development of beautiful, fast, and responsive mobile and web applications. You will have attention to detail. You will care about the quality of code, design patterns and testability. You will be working closely with designers, product managers and engineers to build products that will delight our educators, students and parents.

HTML, CSS and JavaScript ninja
Patient debugging skills
Using state of the art developer toolkit
React JS / React Native / Vue.js
Curiosity to remain updated with the newest technologies and frameworks

Need to use behavioral science, Gamification, virality, human-centered design methodologies and entertainment-based techniques to motivate people to take action. 

◆ BEHAVIOR DESIGN – applying behavior science and psychology to program and digital/app design, UX, message framing, gamification and behavioral economics-based "nudges" that influence behaviors  

◆ PERSUASIVE COMMUNICATIONS – devising copy that leads to action for marketing materials, brand names, websites, apps, video scripts and more  

◆ TRANSMEDIA STORYTELLING – working across media with a research-proven approach to craft stories, comics and educational games about your issue that lead to behavior change

  ◆ STRATEGY DEVELOPMENT – clarifying goals and objectives, segmenting the audience and their needs, specifying the marketing mix, crafting program design, branding and messaging  

◆ FORMATIVE RESEARCH – understanding your priority audiences and the competitive environment in which the program will be carried out, through methods like surveys, interviews, focus groups, social media analysis and ethnography  

◆ EVALUATION – designing an evaluation plan, setting up metrics and tracking mechanisms, conducting research, and providing results and recommendations in action-focused reports

Looking for a go-getter, an ideal candidate with an entrepreneurial mindset, happy to wear multiple hats and jiggle between tasks.

Responsibilities:

• Day to day activities will include sales pitches, customer onboardings, Whatsapp Bot management, understanding customer pain points & devise quick hacks to resolve, be highly data-centric.
• Establish/Discover b2b strategic partnerships, carry out experiments, and do an analysis of conversions WoW, Customer acquisition cost, and so on.
• Definitely an interesting role to work on, opportunity to collaborate and learn multiple areas of operations and extensive knowledge capital.

Job Description : We are looking for field Sales/ Marketing representative to develop sales strategies and should be having experience in field sales related software Product or Fresher also can apply. The successful salesperson will source new sales opportunities and close sales to achieve quotas.

Preferring both Male/ Female Candidate

Responsibilities and Duties

• Cold calling and generating new leads and business opportunities by identifying prospective companies
• Be creative and implement activities to contact new customers and generate new business.
• Take 100% ownership of building and creating your own pipeline.
• Follow up with new & existing leads

Required Experience, Skills and Qualifications

Presentation Skills, Good communication skills, Client Relationships, Energy Level, Negotiation, Prospecting Skills, Meeting Sales Goals, Creativity, Sales Planning, Independence, Motivation for Sales and persuasion.