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Smartforms Jobs in Mumbai

11+ Smartforms Jobs in Mumbai | Smartforms Job openings in Mumbai

Apply to 11+ Smartforms Jobs in Mumbai on CutShort.io. Explore the latest Smartforms Job opportunities across top companies like Google, Amazon & Adobe.

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InTouch Systems

at InTouch Systems

2 recruiters
Dipali Hitech
Posted by Dipali Hitech
Mumbai
2 - 4 yrs
₹6L - ₹10L / yr
SAP ABAP
SAP OO ABAP
BAPI
SAP BADI
IDoc
+1 more
Urgent Hiring for SAP ABAP Consultant for Mumbai.

Job Type- C2H
Location- Mumbai ( work from office)
Profile- SAP ABAP Consultant
Skills- SAP ABAP, O ABAP, Smatform, Bapi, Badi, Idoc, S4/ HANA
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Lifespark Technologies

at Lifespark Technologies

6 candid answers
1 video
Amey Desai
Posted by Amey Desai
Mumbai
1 - 3 yrs
₹4L - ₹9L / yr
TensorFlow
skill iconMachine Learning (ML)
Computer Vision
skill iconDeep Learning
Time series
+4 more

Lifespark is looking for individuals with a passion for impacting real lives through technology. Lifespark is one of the most promising startups in the Assistive Tech space in India, and has been honoured with several National and International awards. Our mission is to create seamless, persistent and affordable healthcare solutions. If you are someone who is driven to make a real impact in this world, we are your people.

Lifespark is currently building solutions for Parkinson’s Disease, and we are looking for a ML lead to join our growing team. You will be working directly with the founders on high impact problems in the Neurology domain. You will be solving some of the most fundamental and exciting challenges in the industry and will have the ability to see your insights turned into real products every day

 

Essential experience and requirements:

1. Advanced knowledge in the domains of computer vision, deep learning

2. Solid understand of Statistical / Computational concepts like Hypothesis Testing, Statistical Inference, Design of Experiments and production level ML system design

3. Experienced with proper project workflow

4. Good at collating multiple datasets (potentially from different sources)

5. Good understanding of setting up production level data pipelines

6. Ability to independently develop and deploy ML systems to various platforms (local and cloud)

7. Fundamentally strong with time-series data analysis, cleaning, featurization and visualisation

8. Fundamental understanding of model and system explainability

9. Proactive at constantly unlearning and relearning

10. Documentation ninja - can understand others documentation as well as create good documentation

 

Responsibilities :

1. Develop and deploy ML based systems built upon healthcare data in the Neurological domain

2. Maintain deployed systems and upgrade them through online learning

3. Develop and deploy advanced online data pipelines

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UpSolve Solutions LLP
Shaurya Kuchhal
Posted by Shaurya Kuchhal
Mumbai, Navi Mumbai
3 - 7 yrs
Best in industry
Sales
Sales management
Team Management
Sales strategy
Sales and operations planning
+2 more

About UpSolve:

We built and deliver complex Al solutions which help

drive business decisions faster and more accurately. We

are a typical Al company and have a range of solutions

developed on Video, Image and Text.

About Role:

Interact with business leaders to understand

requirements.

Manage client onboarding and solution deployment.

Keep track of commitments and ensure in-time

delivery

Organize and execute regional channel partner

connects and propose networking events with them

Develop and execute outreach strategy for targeted

real estate channel partner firms for the relationship

management

Network with key contacts within the related industries

to expand the contact base

About You:

Minimum C1 English level

Proven experience managing teams

Ability to work in a dynamic and fast changed

environment

A metrics driven mindset with a strong

t wl a stong analytical

approach

Strong customer references

Experience building organisations and training top

talent

Strong communication and interpersonal skills to build

sustainable relationships

Location: Mumbai

Read more
Expand My Business
Bengaluru (Bangalore), Mumbai
10 - 15 yrs
₹15L - ₹25L / yr
Sales management
Sales
Sales strategy
Negotiation
Team Management
+2 more
  • Roles & Responsibilities
  • Job Purpose:

  • To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.

  • Job Context & Major Challenges:

  • A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
  • The major challenges of the jobholder are:
  • Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
  • Consistency of the sales inspite of daily challenges
  • Consistency in delivery TC Experience daily
  • Inventory management
  • Rostering / people management / grievance
  • Accountabilities
  • Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
  • Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
  • Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
  • Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
  • Ensure every customer gets TC delight 100% adherence of experience delivered
  • Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
  • Performance chats on a monthly basis with individuals
  • 24 hours resolution for crew grievance /if escalation to close within 7 days
  • Take the initiative at the store level to improve the employee engagement
  • Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
  • Appraisals – Quarterly chats on performance as per KRA
  • Ensure there is development plan prepared for all store

People Management


Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff


HR Overview

  • Screening for New hires as per Evaluation matrix
  • Closure of timely recruitments
  • Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
  • Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

  • Implementation of the plan along with the VM champ
  • VM changes at the suitable times in the store
  • Replenishment of stocks on the floor
  • Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
  • Window Maintenance – Ensures standards are met – does a walk thru twice a day
  • Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
  • New GTM Window installations – timely done
  • Track sales from merchandise going to stylists

Standard Operating Procedures

  • Ensures that store opening/closing standards are followed properly,if gaps helps improve system
  • Drives Store PnL
  • Responsible for personnel planning, work hours, store / team holiday plan
  • Inventory management and planning for each product category • Drives Store CRM Managements
  • Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
  • Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

  • Reports property damage, request needed repairs within company time frames
  • Conducts monthly meetings with different stakeholders
  • Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
  • Manages External Relations –Landlords / Mall team/ vendors

Cost Management

  • Schedule the expenditures for the month(petty cash management)
  • Follow the preventive maintenance schedule to reduce the costs
  • Maintain the safety, energy consumption, and expenses reports
  • Control costs incurred on the services provided by the vendors
  • Control cash deposits and submission of credit slips on a daily basis
  • Maintain records pertaining to customer discounts, schemes
  • DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

  • Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
  • Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
  • Analyze sales very 3 hours to better daily performance
  • SMS to be sent to the RM as required
  • Motivate store team to achieve daily targets
  • Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

  • Ensure the global count is done accurately on a daily basis and reports sent to HO
  • Ensure that nobody from the staff indulges in pilferage and other activities
  • Co-ordinate with security guard & staff to keep a watchful eye on customers
  • Anticipate problems & preempt them by coming up with creative solutions
  • Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels


Competencies- Works with individuals to identify areas of development, works to improve them


Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.


Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals


Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues


Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues


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Maloo india
Divya Maloo
Posted by Divya Maloo
Kolkata, Mumbai
5 - 8 yrs
₹7L - ₹9L / yr
skill iconAngularJS (1.x)
Operations
Web applications
Enterprise Resource Planning (ERP)
Product development
+1 more
  • Develop a company's strategy around technology and product to ensure alignment with its business goals.
  • Provide technical vision and strategy for the team.
  • Own technical architecture for the application and infrastructure for the product
  • Discover and help implement new technologies that yield competitive advantage
  • Supervise system infrastructure to ensure functionality and efficiency
  • Build quality assurance, data protection and security processes
  • Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
  • Communicate technology strategy to partners and investors
  • Setting a vision for how technology will be used in the company.
  • Ensuring that technological resources meet the company's short and long-term needs.
  • Creating timelines for the development and deployment of all technological services.
  • Making executive decisions on behalf of the company's technological requirements.
  • Managing technology budgets and time frames.
  • Staying on top of technology trends and developments.
  • Lead the team on design and execution of the engineering roadmap with a focus on engineering excellence in all aspects of the execution.
  • Establish repeatable processes and methods that ensure a high level of productivity, quality, and reliability.
  • Proven experience as a Project Head or similar leadership role with 5+ years of experience in a technology leadership role
  • BSc/BA in Computer Science, Engineering or a related field; MS/MBA or other relevant graduate degree is a plus.
  • Must have hands-on experience in Java, Front end technologies like Bootstrap, jQuery, Angular, AWS, Modular software development, multi-tenant architecture and highly scalable systems and Server Operating systems internals, benchmarking and performance tuning (Linux & Windows)
  • Knowledge of technological trends to build strategy
  • Ability to conduct technological analyses and research
  •  
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MOBtexting

at MOBtexting

1 recruiter
Nandhini Beke
Posted by Nandhini Beke
Mumbai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 7 yrs
₹4L - ₹6L / yr
B2B SALES
Sales
SaaS
Presentation Skills
Sales presentations

Whom we are looking:

We are looking for “No Matter What” Sales mavericks to join our amazing team in Mumbai. To be successful in this role you need to show loads of initiative and a drive to contribute to a team producing outstanding work. This is a fantastic career defining opportunity filled with variety, challenges and autonomy.

 

To be successful in this role, you will have

 

  1. Degree in Computer Science/any stream, Masters in Marketing and Sales
  2. High energy Selling aptitude with a natural flair to meet people
  3. Ability to create and deliver high impact presentations
  4. Excellent assertive and pleasant communication skills,
  5. Logical analytical and inference skills, ability to show the “big benefits

picture” to prospects;

  1. Negotiation skills for a win-win deal for both-Prospect and MOBtexting

 

 

 

 

Roles &Responsibilities:

  1. Identify differentiators to present solution/concept to rope in small, medium& large enterprises.
  2. Create a continuous funnel across the sales cycle
  3. End to end Sale cycle responsibility from Lead Generation to successful closure through ColdCalling
  4. Strategic Account Management of key clients for penetrative cross andupselling, for long term Client retention
  5. Create Referral strategies to mine for new business references from satisfiedclients.
  6. Client Demos to close the deal.
  7. Evolve different calling scripts and follow up methodologies.
  8. Understand client need and customize pitch a relevant product/solution
  9. Ability to cope with competitive high-pressure business demands
  10. Achieve Sales Targets
  11. Communicate with Delivery Teams as a bridge for seamless Customerexperience toclients and MOBtexting.

 

 

Read more
upGrad

at upGrad

1 video
19 recruiters
Priyanka Muralidharan
Posted by Priyanka Muralidharan
Mumbai, Bengaluru (Bangalore)
9 - 12 yrs
₹38L - ₹56L / yr
skill iconJava
Fullstack Developer
skill iconReact.js
Engineering Management
Technical Architecture
+2 more
About Us
upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for
working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
  • upGrad was awarded the Best Tech for Education by IAMAI for 2018-19.
  • upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
  • upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
  • We were also covered by the Financial Times along with other disruptors in Ed-Tech.
  • upGrad is the official education partner for Government of India - Startup India program.
  • Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.

About the Role

A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions.

 

Role and Responsibilities

  • Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
  • Understand the product requirements, ask questions, and gather information and feedback to design and deliver scalable and flexible systems.
  • Deliver end to end applications from front end web development, back end development, middleware integration and persisting data in no SQL or RDBMS databases.
  • Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
  • Build a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
  • Build a culture of agile development, continuous improvement, and a strong sense of product ownership.
  • Drive a culture of high quality at all stages by leveraging CI/CD and automation.
  • Identify architectural issues and plans to resolve them.
  • Proactively identify risks and define mitigations plans.
  • Prioritize to manage ad-hoc requests in parallel with ongoing projects.
  • Hands on with programming with 25%+ of bandwidth going into coding activities owned.

 

Skills/Experience

  • A highly talented developer with 8+ years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks.
  • Demonstrated experience managing teams of 5-10 or more engineers in product or online teams.
  • Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo. Willing to learn new technologies (Golang).
  • Experience working with Cassandra, Spring Boot, Kafka, RabbitMQ is highly desirable.
  • Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
  • Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
  • Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
  • Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
  • Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
  • Strong experience in Microservices (SRP) paradigm.

 

Qualification

B.Tech/M.Tech/MCA(IT/Computer Science)

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Equity Data Science

at Equity Data Science

8 recruiters
Navneet Sharma
Posted by Navneet Sharma
Mumbai
9 - 14 yrs
Best in industry
Engineering Management
Engineering manager
Engineering head
Technical Architecture
Technical lead
+7 more

About the Role:
We are looking for an experienced programmer to join our engineering team. You will play a vital role to create an impact on our product platforms, introduce innovation and execute technical strategy as and when required. This approach should allow continuous and consistent improvement to our existing products. Ability to multitask, and thrive in a fast-paced environment, solution driven approach towards work is highly desired. Overall, you’re required to demonstrate an excellent mix of technology exposure, team management, collaborative work style, leadership skills and values.

Key Responsibilities:
1. Work with cross-functional teams, leaders across the organization to lead our frontend, backend and infrastructure engineering layers.
2. Understand, analyze, design and develop scalable software ecosystem, technical specifications artifacts and documentation.
3. Execute and perform detailed analysis of technology problems and technical environment and use it in designing solutions

4. Optimize existing coding guidelines and introduce unit testing principles as per market standards.    
5. Keep a track of development and execution plans and report on execution (if any)
6. Act as a mentor and guide engineering team (formally / informally) in designing and implementing technical solutions  

7. Ensure software meets all requirements of quality, security, modifiability, extensibility etc.

Desired Skills: 

1. Minimum 8+ years of experience in software engineering and development
2. Strong understanding of nanoservices architectures and frameworks development
3. Hands-on coding experience with Java, Node, or Python and good exposure and working knowledge with Elastic search, SQL, NoSQL, Angular etc.
4. Experience with developing on cloud environment (especially AWS) 

5. Should have the utmost passion for both technology and people leadership
6. Strong fundamentals in core Computer Science areas like Data structures, Algorithms

7. Good exposure to databases queries
8. Experience and skill in hiring and developing engineering talent is a plus.

9. Ability to work independently or with a group.

10. Willingness to sit for extended hours (If required).

Nice to have:

1. GitHub and StackOverflow profile showcasing your contributions

2. Certification in AWS

3. An entrepreneurial mindset

 

What we offer: 

1. Atmosphere of growth and opportunity

2. Collaborative culture of smart, young and dedicated people 

3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere.

4. Other employee perks and benefits.

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Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
5 - 10 yrs
Best in industry
Team Management
Test driven development (TDD)
Technical Architecture
Engineering Management

Lead Engineering Manager for Singapore based Asset Management Fintech

About the Company:

Torre Capital is a VC-Funded Fintech based out of Singapore focused on disrupting the Asset Management Industry. We are backed by prestigious VC firms and a network of angels and industry leaders, with over 18 months of runway. We are creating new ways to interact and service High Net Worth Individuals using latest tech and analytics interventions. Torre Capital was started by professionals (Mckinsey, Accenture, Flipkart, PayU, CIMB) with 50+ years of experience in Digital Business Build and Asset Management.


Job Description:

We are creating a full-stack technology team and looking for an Engineering Lead to head the tech platform development and the tech team. Working together with the co-founders, you will decide the revised tech stack, talent to be hired, and best practices to be put in place.

We are building a solution that deploys elements of tokenization using blockchain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities.


What we care about

  • You should have prior experience leading a team of developers having gone through the entire cycle of hiring, developing, deploying, succeeding/failing, repeat.
  • Hands on experience, knowing good practices at each stage of development such as TDD, CI/CD, Unit/Integration/E2E tests.
  • You love technology and all aspects of it. You are a constant learner not because you need to, but because you want to.
  • You understand finance, specifically areas of Asset Management, PE/VC, and private banking.
  • You know how to spot good talent and nurture good talent. You believe time spent on training is time well spent.
  • You know how to budget for the tech stack and the team you need.
  • You are not afraid to call out other senior staff when they commit mistakes. You are as much part of the strategic decision making as the co-founders.
  • Nothing lasting ever gets built in a few months. You believe in building to last, and don’t mind additional effort today to prepare for tomorrow.
  • Values – customer satisfaction before bottom-line. Employee health before deadlines. Family before everything else.

 

What we don’t care about

  • Project managers – we hate middle management
  • Big egos
  • Any kind of politics or hierarchy
  • Your gender, sexual orientation, clothes you wear, what you do outside of work.

 

Key requirements:

  • Minimum 2 years in a Head of Engineering/Lead Engineer role with a startup. Overall, between 5-10 number of years of tech experience.
  • BE/ BTech or MTech/ Dual degree in Computer Science/Software engineering or similar from a Tier 1 institute
  • Strong fundamental knowledge of algorithms, data structures, design patterns and network protocols.
  • Ability to define and deploy the right tech stack for a fintech organization
  • Blockchain implementation experience preferred
  • Experience with actual product launch and adoption
  • Experience with Agile methodologies. Experience with Agile methodologies and IT budgets to assess technological performance

 

What you can expect from us?

  • A competitive above market salary. We want you to focus on your growth, and the best way is to not have you worry about operational expenses
  • Complete independence of operations
  • A Bonus that improves as company performance ticks up
  • Significant career growth opportunity to a CTO position

 

 

 

 

 

 

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BrowserStack

at BrowserStack

1 video
8 recruiters
Vineeta Vishwanath
Posted by Vineeta Vishwanath
Mumbai
4 - 10 yrs
Best in industry
Sales strategy
Sales
Solution selling
Key account management
Business Development
+2 more
What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like Angularjs have in common? They all use BrowserStack, as do over 25,000 other customers!BrowserStack is the innovation leader in the fast growing market for automated application testing. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel. We are looking for smart, innovative, and driven people to join us on the journey to creating the next great B2B SaaS company.The sales management role encompasses lead generation and conversion to closing business with prospects and customers. The team consists of account executives responsible for outbound lead generation for small to medium business accounts and enterprise accounts. As well, they will convert both inbound and outbound leads generated by the SDR and BDR teams respectively. Team is based in Mumbai, with lead coverage around the globe, and sales coverage for all territories outside of North America.Key Responsibilities - - Establishes annual and quarterly sales quotas for regions and territories along with VP Global Field Sales and Sales Operations- Directly responsible for hiring Account Executive roles- Works with leadership to assign sales team members appropriate territories- Support sales enablement programs, Quarterly Business Reviews and Sales Kick Offs- Implements team sales programs by developing sales action plans- Ensures consistent use of salesforce.com and related solutions- Develops world class team by mentoring, counseling and coaching employees; planning, monitoring, and appraising results and related reviews- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.- Employs a value based solution selling methodology to drive these leads through a high-velocity pipeline.- Executes against all phases of your pipeline, progressing deals through the sales cycle towards closing business- Works collaboratively with other team members to achieve team targets
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MIICA Systems Pvt Ltd

at MIICA Systems Pvt Ltd

1 recruiter
Chandan Banerjee
Posted by Chandan Banerjee
Navi Mumbai
3 - 7 yrs
₹6L - ₹9L / yr
Business Development
Sales Operations
Marketing Strategy
Communication Skills
A Head of Business Development works to improve an organization’s market position and achieve financial growth. This person defines long-term organizational strategic goals, builds key customer relationships, identifies business opportunities, negotiates and closes business deals and maintains extensive knowledge of current market conditions. Business Development Managers work in a senior sales position within the company. It is their job to work with the internal team, marketing staff, and other managers to increase sales opportunities and thereby maximize revenue for their organization. To achieve this, they need to find potential new customers, present to them, ultimately convert them into clients, and continue to grow business in the future. Business Development Managers will also help manage existing clients and ensure they stay satisfied and positive. They call on clients, often being required to make presentations on solutions and services that meet or predict their clients’ future needs. Job Description The primary role of the Business Development Manager is to prospect for new clients by networking, cold calling, advertising or other means of generating interest from potential clients. They must then plan persuasive approaches and pitches that will convince potential clients to do business with the company. They must develop a rapport with new clients, and set targets for sales and provide support that will continually improve the relationship. They are also required to grow and retain existing accounts by presenting new solutions and services to clients. Business Development Managers work with mid and senior level management, marketing, and technical staff. He/she may manage the activities of others responsible for developing business for the company. Strategic planning is a key part of this job description, since it is the business manager’s responsibility to develop the pipeline of new business coming into the company. This requires a thorough knowledge of the market, the solutions/services the company can provide, and of the company’s competitors. While the exact responsibilities will vary from company to company, the main duties of the Business Development Manager can be summarized as follows: New Business Development o Prospect for potential new clients and turn this into increased business. o Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities. o Meet potential clients by growing, maintaining, and leveraging your network. o Identify potential clients, and the decision makers within the client organization. o Research and build relationships with new clients. o Set up meetings between client decision makers and company’s practice leaders/Principals. o Plan approaches and pitches. o Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives. o Participate in pricing the solution/service. o Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. o Use a variety of styles to persuade or negotiate appropriately. o Present an image that mirrors that of the client. Client Retention o Present new products and services and enhance existing relationships. o Work with technical staff and other internal colleagues to meet customer needs. o Arrange and participate in internal and external client debriefs. Business Development Planning o Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends. o Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels. o Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales. o Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators. o Create a sales and marketing team to enhance and support the business development activities. Management and Research o Submit weekly progress reports and ensure data is accurate. o Ensure that data is accurately entered and managed within the company’s CRM or other sales management system. o Forecast sales targets and ensure they are met by the team. o Track and record activity on accounts and help to close deals to meet these targets. o Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner. o Ensure all team members represent the company in the best light. o Present business development training and mentoring to business developers and other internal staff. o Research and develop a thorough understanding of the company’s people and capabilities. o Understand the company’s goal and purpose so that will continual to enhance the company’s performance.
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