Business Development - Head

Technical Support Executive

Overview

We are looking for a Technical Support Executive to provide on-site and remote support to clients. The role involves handling hardware, networking, and server-related issues, along with assisting clients via phone, email, and chat.

Key Responsibilities

• Provide technical support through calls, email, and chat
• Visit client locations in Mumbai and outstation when required for installation, troubleshooting, maintenance, and training
• Install, configure, and troubleshoot hardware, networking devices, servers, and GPU systems
• Coordinate with internal teams to resolve technical issues
• Maintain proper documentation of client queries and resolutions
• Work with the sales team to identify opportunities for upselling and cross-selling technical solutions
• Ensure timely responses and maintain professional communication with clients at all times

Requirements

• Bachelor’s degree in IT, Computer Science, or related field
• Basic knowledge of computer hardware, networking, servers, and GPU systems
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Willingness to travel for client support
• Strong problem-solving skills and ability to troubleshoot issues independently

Other details 

Office: Bhayander, Mumbai

Client Visits: Mumbai and outstation as required

Experience: 6 month – 1year experience

CTC : 10000 to 20000 per month depend on the interview

Fresher: for a fresher, we offer a 6-month internship, and after that, based on performance, full time opportunity 

Stipend - 5000 per month

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

We are seeking an Electron + Angular Full-Stack Developer to build and maintain cross-

platform desktop applications with strong offline-first capabilities. The ideal candidate will

have hands-on experience with Angular, Electron, and at least one backend technology, with

a focus on performance, data synchronization, and security.

Key Responsibilities

 Develop cross-platform desktop applications using Angular and Electron

 Implement offline-first architecture with seamless online/offline synchronization

 Securely store local data and sync with backend services when online

 Implement IPC communication between Electron main and renderer processes

 Design and integrate REST APIs

 Handle conflict resolution, retry mechanisms, and data integrity

 Optimize desktop UI/UX and application performance

 Ensure stability during crashes or forced shutdowns

 Apply Electron security best practices

 Collaborate with design, backend, and product teams

Required Skills

 Strong experience with Angular (latest versions)

 Hands-on experience with Electron.js (Windows, macOS, Linux)

 Proficiency in TypeScript, HTML, SCSS

 Experience with Angular Material / Bootstrap

 Good knowledge of RxJS and state management

 Backend experience with .NET Core / C# or Node.js + Express

 REST APIs, JSON handling, authentication, and role management

 Database experience: SQLite / MySQL / PostgreSQL / MongoDB

 Local file system handling for desktop applications

Must-Have Experience

 Offline and online synchronization logic

 Secure local storage using SQLite / IndexedDB / filesystem

 Auto-update handling in Electron

 Build and packaging using electron-builder / electron-forge

 Git version control

 Electron application security best practices

Nice to Have

 Experience with large-scale offline applications

 Exposure to kiosk or enterprise desktop systems

 Performance optimization and crash recovery experience

We are looking for highly experienced Senior Java Developers who can architect, design, and deliver high-performance enterprise applications using Spring Boot and Microservices . The role requires a strong understanding of distributed systems, scalability, and data consistency.

Key Responsibilities:

● Develop digital marketing strategies for online channels (social media, email, website, search engines). ● Manage content creation for websites, blogs, social media, and other digital platforms. ● Analyze and report on performance using analytics tools (Google Analytics(GA4), SEMrush, Search Console etc.) to adjust campaigns and improve results. ● SEO Optimization: Implement search engine optimization techniques to increase organic search visibility and rankings. ● PPC Campaigns: Manage paid advertising campaigns (Google Ads, Facebook Ads, etc.) to drive traffic and maximize ROI. ● Social Media Management: Plan and execute social media campaigns, engage with followers, and analyze engagement metrics. ● Email Marketing: Develop email campaigns that promote products/services, maintain customer relationships, and drive conversions. ● Collaborate with teams like design, sales, and product development to create cohesive marketing campaigns.

Requirements

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality

• Develop client projects using Asp.net core 3.1 and above, MySQL Database, Azure Functions, CosmosDB, C#.
• Communicate with external clients on a regular basis regarding progress, challenges, timelines and results of client projects
• Gather technical requirements as needed
• Create and update, design and functional documents
• Identify and troubleshoot issues as needed
• Perform a new development as required
• Implement project applications according to specifications
• Research technical issues and provide recommendations to enhance client websites
• Work both independently and as part of a team to create reliable and high-performing Web Applications
• Unit test code to ensure quality

Experience in Camera ISP pipeline 

• Experience on Image Signal Processing techniques, image quality metrics, measurement techniques, and optimizations.
• Familiarity with image quality test programs 
• 3A algorithm improvement and troubleshooting 
• Knowledge of 3A algorithms, tuning experiences 
• Experience in Camera HAL 
• Experience in Camera Framework and Camera 2.0 API 
• Experience in Camera Device Drivers 
• Familiarity with ISP and Image Quality 
• Experience with Bringup of Camera Sensor on Any of chipset (QCOM, MTK)
• Strong knowledge of Linux Android Camera Stack. 
• Strong knowledge of Camera Application architecture in Android

Minimum Qualifications 

• B.E./B.Tech./M.Tech./MCA Computer Science or related fields 
• 2+ years Software Development Experience 
• 2+ years of experience with Imaging and Camera development, Programming Language such as C, C++, Python, etc