11+ Samba Jobs in India

Job Code: DSSR0001

Experience: 4+ years 

Shift: UK (2 pm to 11 pm)

Work Location: Chennai / 100% work from the office.

Job Description: 

ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business. 

Responsibilities:

• Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
• Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
• System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
• Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
• Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
• Create and manage ServiceNow service Catalog items, workflows, and catalog tasks. 
• Integrate ServiceNow with other systems and applications using APIs and web services. 
• Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
• Provide technical expertise and guidance to the ServiceNow development team. 
• Stay updated with the latest ServiceNow features, releases, and best practices.

Requirements:

• Bachelor’s or Master’s degree in computer science or a related field.
• A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
• Strong experience in Service Now CMDB Development.
• CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
• Proven development and delivery of Security & Risk/GRC development in client environments.
• ServiceNow CIS certification in Risk & Compliance, GRC.
• Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations Certification
• Quick learner, self-motivated and can work independently.
• Strong verbal, written communication skills and a collaborative problem-solving style.

• Infrastructure support and escalation management
• Effective management of infrastructure
• Proactive maintenance of Infrastructure at branches and HO
• Timely closure of tickets with in SLA

• Maintaining 100% uptime of Network.
• Proactive monitoring maintenance of network and Internet bandwidth

• Maintaining the working condition of the IT assets.
• Preparing the IT assets for the new joinees in a timely and effective manner.

• On-time execution of assigned projects;
• Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.

• Ensure the regular Security measures are taken on the infrastructure.
• Ensure the process adherence as per IT Policies

• 3 + years of overall experience in IT Infrastructure domain.
• Degree in Computer Sciences / IT or equivalent

• Keen interest in experimenting with new Technology/gadgets/systems
• Should take the responsibility for Infrastructure needs and fulfill the same
• Should be a great team player and a good manager
• A great multitasker who should be able to work in a demanding environment
• Should be well connected with the vendor community
• Strong written and oral communication and interpersonal skills
• Must have a go-getter attitude.
• High social responsibility & Integrity
• Compliance twitho policies, rules, and regulations
• Belief in Teamwork & Effective leadership

• Good Knowledge on the end point infra support and server support
• Good Knowledge on IT security
• Linux, Windows OS knowledge
• Good knowledge on Networking and network security

• Escalation handling
• Vendor management
• Good Decision making skill

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Bangalore and Mumbai

JOB DESCRIPTION

• Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
• Design and develop a scalable IT infrastructure that benefits the organization.
• Take part in IT strategic planning activities that reflect the future vision of the organization.
• Introduce cost-effective best practices related to the needs of the business needs of the organization.
• Research and recommend solutions that circumvent potential technical issues.
• Provide high levels of customer service as it pertains to enterprise infrastructure.
• Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
• Take charge of available client databases, networks, storage, servers, directories, and other technology services.
• Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
• Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
• Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
• Create and document proper installation and configuration procedures.
• Assist in handling software distributions and software updates and patches.
• Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
• Create, update, and manage IT policies.
• Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management

* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.

* Minimum 10 years of experience in the above mentioned fields.

Important: Please note there are no Cisco, Juniper or any other proprietary devices to be administered. We are looking for candidates willing to work on GNU/Linux powered network equipment.

We at Unmukti build network equipment and provide managed network services to organisations having geographically dispersed locations across the country.

Our equipment run GNU/Linux firmware but still the networking concepts remain the same.

For the impatient, we need following skills:

• Debian/Ubuntu GNU/Linux
• iptables / nftables
• Squid / ICAP
• OpenVPN
• Wireguard
• Snort / Suricata
• Postgresql
• git
• patch/diff, ./configure, make
• OSPF & BGP on BIRD or Quagga
• ansible
• bash / Perl / Python / Go

Now in detail:

We have servers to be managed, databases to be administered, embedded devices to run GNU/Linux and customers to be supported who are using those devices for various networking services that we provide.

We want someone with experience on Debian or Ubuntu as primary OS, knows networking concepts . Bonus if you know your way around to automate stuff with bash/Go/Perl/Python etc.

Experience in Network Design for connecting large number of geographically distributed locations ( >= 20 is considerable, though >=200 would be great) and understanding of routing protocols like OSPF and BGP will be an added advantage.

You get insights into networking (wireless too), network security and product development.

Along with that, you will have to design and support be-spoke deployments and handle operational issues on a day-to-day basis.

Responsibilities :

• Provide Support Services to our Gold & Enterprise customers using our flagship product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
• Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
• Lead and mentor others about concurrency, parallelization to deliver scalability, performance, and resource optimization in a multithreaded and distributed environment
• Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products

Requires Skills :

• 10+ years of Experience with a highly scalable, distributed, multi-node environment (100+ nodes)
• Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
• Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
• Linux, NFS, Windows, including application installation, scripting, basic command line
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
• Experience working with scripting languages (Bash, PowerShell, Python)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of databases like MySQL and PostgreSQL,
• Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus

• Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
• Analyzing application/OS logs to spot common trends and underlying problems.
• Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
• Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.

Skills Required:

• Good analytical and problem-solving skills.
• knowledge of Linux Commands and database queries.
• Knowledge of Application servers i.e Apache Tomcat/ Jboss.
• Knowledge of shell script 
• knowledge on Banking Digital Products i.e. IMPS, UPI

The IT Infrastructure Analyst is responsible for working on assigned projects and technical initiatives in an efficient/effective manner.  The IT Infrastructure Analyst must possess a high degree of technical knowledge regarding server & storage systems and associated technology tools for managing them.

The individual is expected to be able to manage and support infrastructure systems as necessary, perform troubleshooting, build new systems, and monitor data center environments.

Must have:

8-12 years’ experience in IT infrastructure management

Expertise in Dell Server Environments (Dell Hardware & Management system - Open Manage)

Expertise in VMWare (Vcentre setup and management)

Expertise in Windows server and storage

Expertise in EMC (now Dell) SAN and NAS devices

Good Linux skills (basic troubleshooting skills on Linux servers CentOS)

Good networking skills (troubleshooting skills)

Familiarity with Data Center Environmentals (Power, UPS, Cooling etc.)

Good to have:

• Experience with hyper-converged infrastructure such as Nutanix
• Experience and familiarity with Dell networking technology.
• Experience and familiarity with AWS

Role & Responsibilities

• The successful candidate will be experienced in leading and developing a support team within a product support environment
• This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
• Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
• Assists with the maintenance of and compliance with department policies and procedures
• Identifies team and individual training needs and assist in driving the delivery of these training initiatives
• Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
• Participates and leads hiring to get the best available talent

Qualification (Knowledge & Skills)

• 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
• Experience of leading L1 & L2 support resources
• Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
• Prior experience working for a global IT vendor in a similar role
• Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
• Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
• Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
• Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
• Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
• Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
• Proven ability to prioritize workload
• Ability to share constructive feedback; be able to adapt to and embrace change

Requirements

• Three years bachelor regular degree
• Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
• Understanding of SLA definitions and tracking.
• Understanding of Support metrics
• Excellent in Customer communication and has a natural flavour for Customer Service
• Good people management skills.
• Good understanding of computer systems, mobile devices, and other tech products
• Hands on experience on On-premise & Cloud deployments
• RHEL/CentOS and Debian/Ubuntu
• NodeJS (PM2 is a plus)
• MongoDB and Oracle , RabbitMQ
• Strong understanding of Networking and TCP/UDP protocols
• AWS (Covers S3)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• Ability to diagnose and troubleshoot basic technical issues
• Bachelor’s degree in Information Technology, Computer Science or relevant field
• Startup experience is a plus

Netris is looking for a badass senior netops/network engineer excited to challenge the status quo of automatic network operations. Join us in revolutionizing the world of network engineering. 

As senior netops/network engineer, you will:

• Firsthand experience cutting edge networking technologies
• Collaborate with a like-minded team of architects and developers building automatic network operations systems
• Provide network design guidance to customers rolling out automated networks all around the world
• Troubleshoot/RCA(root cause analysis) complex networking problems
• Evaluate network designs, scenarios, use-cases
• Stresstest newly baked networking features in a lab environment

To be successful in this role, you’ll need:

• BA/BS in Computer Science, Computer Engineering, or related technical discipline or equivalent industry experience.
• Confident knowledge of networking fundamentals (BGP, Routing, EVPN/VXLAN, L2/L3 forwarding, etc…)
• 4+ years of experience deploying and operating mission-critical networks
• Comfortable working in a Linux environment
• Demonstrate the ability to troubleshoot outages
• Superb communication skills, both written and verbal.
• Passionate about solving complex infrastructure challenges.
• Be excited about delivering a reliable, high-quality product.
• Highly motivated, smart, independent person. Who thrives in a fast-paced, innovative environment
• Intensely eager to meet the needs of our customers and deliver best-of-breed solutions
• Passion for system, application and business metrics