Application Analyst

Associate (Post-Sales SaaS / Customer Onboarding Engineer) Profiles

Mandatory (Experience 1): Must have 2+ years of hands-on experience in technical implementation, solutions engineering, or customer-facing engineering roles within B2B SaaS, preferably working with global or US-based clients,

Mandatory (Experience 2): Must have experience owning end-to-end customer onboarding and technical implementation from kickoff to go-live, including customer requirement gathering, configuration, data setup, integrations, validation, and post go-live support.

Mandatory (Experience 3): Must have strong Python scripting skills, with hands-on experience writing scripts for data migration, ETL workflows, automation, and data transformation (CSV, JSON, spreadsheets, APIs).

Mandatory (Experience 4): Must have experience working with APIs, webhooks, REST integrations, reading/debugging JSON payloads, handling authentication flows, and troubleshooting integration issues.

Mandatory (Experience 5): Must have hands-on exposure to data modeling, SQL queries (PostgreSQL preferred), data validation, reconciliation, and quality checks to ensure accuracy during migrations and billing-related workflows.

Mandatory (Experience 6): Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.

Mandatory (Education): Candidate should have an Engineering degree.

Mandatory (Company Type): B2B SaaS or Services company selling to North America / global markets, in a customer-facing implementation or onboarding

Responsibilities

• Work in a fun and fast-paced environment.
• Participate in requirements gathering, design, development, QA, support.
• Communicate with different stakeholders such as QA, Project Managers and Product Owners
• Discover, evaluate, and implement new technologies to maximize development efficiency.
• Groom, mentor and upskill team members with modern technologies and development practices

Key Competencies:

• 5-8 Years of relevant experience in front-end development.
• At least 5-4 years of working experience with the React ecosystem.
• In-depth knowledge of TypeScript, CSS, and HTML.
• Strong proficiency in Vanilla JavaScript, DOM, Browser API’s and ES6 Features.
• Strong Knowledge of State Management with React and relevant workflows.
• Good Understanding of Modern frontend workflows with NPM, Webpack, Babel etc.
• Knowledge of modern programming paradigms like functional and reactive programming.
• Knowledge of testing frameworks including Chai, Mocha and Sinon or equivalent.
• Experience with using browser-based dev tools for trouble shooting and enhancing the performance.

Good to have skills:

• Knowledge of cloud-based services like AWS and GCP.
• Working knowledge of Video streaming and playback
• Knowledge of modern programming paradigms like functional and reactive programming.

We're Hiring: Escalation Handling Cum Operations Executive

📍 Location: FBD One Complex, Unit - 202A, 2nd Floor, By Pass Road, Badarpur, Sector - 37, Faridabad, Haryana – 121003

🕘 Work Schedule: 6 Days a Week | 9:00 AM – 6:00 PM 📅

🏢 About Us: Bikefixup.com

At Bikefixup, we're redefining the automobile aftermarket service industry! we provide expert repairs, doorstep service, and hassle-free maintenance with a customer-first approach. Our mission is simple: deliver quality, convenience, and trust in every ride.

As we expand rapidly across India, we’re looking for a smart, calm, and solution-oriented professional who can handle escalated customer complaints, manage smooth operations, and ensure customer delight.

👤Your Role: Escalation Handling & Operations Executive

In this role, you’ll be responsible for resolving high-priority customer complaints while also ensuring smooth daily operations. You’ll act as the bridge between customers, mechanics, and internal teams, making sure issues are resolved quickly and customers leave happy.

🔑 Key Responsibilities:

✅ Handle escalated customer complaints with empathy, patience, and professionalism

✅ Coordinate with mechanics, operations, and finance teams to resolve issues on time

✅ Track, document, and close all escalations while ensuring customer satisfaction

✅ Conduct root cause analysis (RCA) and suggest process improvements 

✅ Monitor service quality and ensure compliance with company standards 

✅ Support daily operational activities like scheduling, service tracking, and reporting

✅ Share weekly/monthly reports of escalations and operational challenges with management

🎯 Who You Are:

✔️2+ years of experience in customer support, complaint handling, or operations (BPO/automobile/service industry preferred) 

✔️ Excellent communication skills (Hindi + English) 

✔️ Strong problem-solving, negotiation, and conflict resolution abilities 

✔️ Calm under pressure with the ability to handle angry/frustrated customers

✔️ Basic knowledge of MS Excel/Google Sheets for reporting & tracking 

✔️ Self-motivated, proactive, and a strong team player

💼 Perks of Working with Bikefixup:

🌱 Opportunity to grow with a fast-scaling automobile service brand

🏍️ Direct involvement in ensuring customer satisfaction and operational excellence

🏆 Attractive incentives & performance-based career growth

📈 Chance to build a career in customer experience & operations management

 Optimize website content, structure, and performance.

- Conduct keyword research and implement on/off-page SEO.

- Manage and optimize PPC campaigns on platforms like Google Ads.

- Create, schedule, and manage engaging social media content.

- Monitor, measure, and analyze digital marketing performance using tools like Google Analytics.

- Keep up-to-date with industry trends and best practices.

As a Senior Software Engineer for PreludeSys, you will:

·       Develop and manage, with 5+ years of experience in software development, planning development, guiding junior team members and over see delivery.

·       Should be adaptive to work in a constantly evolving environment. Analyze user requirements and write & test code, refining and rewriting it as necessary and communicate with leads involved in the project.

·       Strong analytical and reasoning skills with an ability to visualize processes and outcomes. Liaising with colleagues to implement technical designs. Create technical specification document.

You Are Great At:

·       Requirement gathering

·       Planning, development & testing

·       Tracking & status reporting

·       Issue handling and on time delivery

Must Have:

Primary Skills Required: Boomi/Mulesoft/Jitterbit/Azure LogicApp/Data Factory

Hands-on experience in any of the middleware technologies such as Dell boomi, Mulesoft, Jitterbit, Azure Logicapp/Data factory or IBM middleware technologies.

Any programming languages like Java, C#, Java Script, Python etc.

Secondary Skills: Required IBM suite of middleware tools.

Job Description:

• Strong Experience of Node JS.

• Strong Experience of Reactjs development

• Experience in Server-side application architectures like Express.js, Meteor.Js, etc. is desirable.

• Experience in developing APIs is highly desirable.

• Experience in Mongo or MySQL database is a must.

• Understanding the nature of asynchronous programming and its quirks and workarounds.

• Understanding fundamental design principles behind a scalable application.

• Experience in delivering products using an Agile methodology is highly desirable.

• Experience with automated unit, integration and end-to-end testing is highly desirable.

• Experience in the area of network or systems management is a plus.

Job Description- -

Candidates will contribute towards achieving Sales Target of the region & implementing sales promotional strategies of that particular region. -Fix appointments and conduct home demo sessions on a daily basis including follow up sessions. - Generate revenue by counselling prospects and converting them to sales through face to face home demos. - Ability to work under challenging work environment. - Ability to work well in a team. - Fast-learner and self-motivated. - BYOD (Bring your own device) to work (reimbursed as per policy)

Qualification :-

Graduate with minimum 6 months to 4 years of sales experience.
B2C sales experience will be advantage.