Sr IT Infrastructure Analyst (Linux)

In-depth knowledge and hands-on experience with all of the AWS services and other similar cloud  services

Strong knowledge of core architectural concepts including distributed computing , scalability,  availability, and performance to recommend the best backend solutions for our products

Preferred AWS Certifications:

• AWS Solutions Architect Professional/Associate AWS DevOps Engineer Professional
• AWS SysOps Administrator - Associate AWS Developer Associate

Key Skills

• ITCAN is looking for an AWS Solution Architect who will be responsible for development of scalable, optimized, and reliable backend solutions using AWS services for all our products. You will ensure that our products consume AWS services in the mast effective methods. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities:

• Analyse requirements and devise innovative, efficient, and cost-effective architecture using AWS components and services that ensure scalability, availability and high- performance.
• Develop automation and deployment utilities using Ruby, Bash and Shell scripting and implementing
• CI/CD pipelines using Jenkins, Code Deploy, Git, Code Pipeline, Code Commit etc. To ensure seamless  deployment with no downtime.
• Redesign architectures end Lo-end seamlessly by working through major software upgrades such as Apache.
• Ensure an always-running network with the ability to set up redundant DNS systems with failover capabilities.
• Ensure the AWS services consumed are aligned with best practices to ensure higher availability and security along with optimal cost utilization.
• Using AWS-managed services, implement ELK systems end-to-end.

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!

The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success

Job responsibilities

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
• Work on operations and maintenance driven coding projects, primarily in Java and C++
• Software deployment support in staging and production environments
• Develop tools to aid operations and maintenance
• System and Support status reporting
• Ownership of one or more Digital products or components
• Customer notification and workflow coordination and follow-up to maintain service level agreements
• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

BASIC QUALIFICATIONS

• 4+ years of software development, or 4+ years of technical support experience
• Experience troubleshooting and debugging technical systems
• Experience in Unix
• Experience scripting in modern program languages
• Experience in agile/scrum or related collaborative workflow
• Experience troubleshooting and documenting findings

PREFERRED QUALIFICATIONS

• Knowledge of distributed applications/enterprise applications
• Knowledge of UNIX/Linux operating system
• Experience analyzing and troubleshooting RESTful web API calls
• Exposure to iOS (SWIFT) and Android (Native) App support & development

• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product-specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

Senior Oracle Database Administrator

Experience and CTC: 7 to 10 Years (20 LPA- 25 LPA)

Educational Qualification: B.Tech/ MCA

Location: Noida

Notice Period: Immediate to 20 Days

Required Skillsets:

DBA, RAC , RMAN, Perfromance tuning, Backup & recovery, Data guard

Primary Responsibilities

• Oracle database administration and basic understanding of performance Tuning
• Instance tuning, schema management, space management, disaster recovery, data replication, database refresh, and SQL programming and tuning
• Basic Understanding of Oracle RAC
• Basic Understanding of Oracle Data guard
• Understanding of UNIX shell scripting
• Knowledge of upgradation and Migration to higher version
• Should be ready for travel in India and abroad and open for working in any shift
• Good troubleshooting skills required and ability to handle production support
• Sound knowledge of Oracle Database Performance tuning
• Sound knowledge of RMAN backup and recovery procedure
• Ability to work across multiple global sites and working teams is imperative
• Experience with Grid Control, Performance Tuning and Diagnostic packs
• Should have worked on big Oracle development/UAT and production databases
• support across multiple hardware and software platforms including Solaris and AIX, HP-UX, LINUX is desired
• Ability to perform DBA activities that span multiple phases of database application life cycle
• Good understanding of Database performance tuning Oracle 11g & 10g
• Maintain standards and strategies for security, database objects and backup/recovery
• Validate that all physical database designs satisfy business requirements and meet standards to database objects, data integrity, security, performance and recoverability
• Understanding of Operating system like HP-UX, AIX, Solaris, Linux and storage
• Inventory of Best Practices , Automation scripts, SLA and KPI benchmark
• Must be self- motivated and well- organised

Product Support Engineer works closely with the tech lead to drive the vision and plans, building and supporting with lovable technology first product that customers want.

• Troubleshooting tech issues by asking customers targeted questions.
• Providing customers with tech support via desktop solutions, chat functions, emails, and calls.
• Following up on technical queries and providing prompt feedback.
• Prioritizing customer queries and escalating serious technical issues to developers.
• Ability to relay important application feedback to developers

• You’ll experience growth as startup has turned profitable and become the leading Whatsapp solution provider for D2C businesses in India
• You’ll see a 30-people team becoming a 100-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders, product and marketing leaders.
• You’ll love working with super-strong business and product teams, and fall in love with technology first approach to solve large scale tech problems.
• You will be rewarded with a competitive offer.

• 1-3+ years experience as tech support engineer
• Problem solving attitude

• Free snacks & grubs 🌭 every Christmas, Eid and Diwali from our beloved brands (check it out !)
• Mid term appraisal
• Health benefits
• Bring your dog to work 🐶
• Sponsored meet ups at resorts across India!

We are on a mission to help 30 million+ D2C brands and SMBs with automated sales and user acquisition on WhatsApp in India. In the first half of 2021, Businessonbot has grown 145% M-o-M in MRR and targets a massive wave of D2C businesses in India.

This year, we'd like to become the 1st and largest WhatsApp SaaS player of its kind in India. There’s never been a more exciting time to be in Businessonbot.

http://karmalife.ai/">KarmaLife (Onionlife Private Limited) is a financial solution that addresses the unmet liquidity needs of India’s gig and contract workforce. KarmaLife captures real-time data associated with work and financial transactions, and applies machine learning & AI to viably provide relevant, affordable and easy-to-use financial services, including credit, savings and insurance. KarmaLife partners with employers and aggregators of blue collar workers to package these services as financial wellness benefits that in turn enhance worker productivity and retention. 

To learn more about the solution, watch this 3 min https://www.youtube.com/watch?v=EUbj29GAOeA&;feature=youtu.be">video 

We are looking for someone who can provide astute technical support. Giving such assistance means that it's all about solving problems from the moment they call the customer service line until the caller’s issues are resolved. This is a  high-impact role that will provide a well-rounded perspective on the Finance Products at http://karmalife.ai/">KarmaLife and brings with it, the opportunity to collaborate and interact with multi-functional teams inside Karmalife and at the partner organization.

1. Performs diagnostics and maintenance of Applications
2. Configures and troubleshoots backend Applications
3. Performs customer request/problem identification and follows defined procedures to resolve correctly.
4. Does incident tracking and takes necessary action to resolve the issue
5. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
6. You will have direct communication with client’s teams and will liaise closely with internal teams to reproduce and resolve issues.
7. Managing communication channels, such as e-mail, phone and other support management applications.
8. Maintaining high customer satisfaction ratings and service level agreements
9. May complete and resolve non-call customer contact requests received by web or email
10.  

We are looking for someone Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.Candidates who share our vision of building inclusive FinTech for India’s fast-growing gig economy. 

An ideal candidate would have the following qualifications: 

1. Education in an IT background or 2+ years of working experience with Linux/Unix environments. 
2. Knowledge of AWS or other Public Cloud Platform
3. Scripting with BASH or Python - intermediate level

• Log parsing and analysis

1. Flexibility in using different technologies/platforms

An ideal candidate would have the following skills:

1. Oral & written: To communicate technical issues, no matter the customer's background or experience level & to provide step-by-step technical help, both written and verbal.
2. Problem articulation: Ability to ask+articulate customer problems & translate a solution. 
3. High on ownership: Motivated and enthusiastic to discover and learn new technologies + disciplined 
4. Team player: Is able to shift between coordination, cooperation and collaboration quickly.
   
   5. Agility: Ability to quickly assess the situation and display a strong bias for action.
   
   Location: Bangalore is preferred
   Bonus: If you have experience working with B2B startups & technical client support roles

• We offer competitive compensation, unparalleled growth & learning, and the upside of an early stage company.
• We take growth & learning seriously, you will have excellent mentors.
• Looking to own something from your early days , karmalife is your best bet then, we appreciate and reward ownership.