11+ Product support Jobs in Hyderabad | Product support Job openings in Hyderabad
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ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.
Job Responsibilities:
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- A certain degree of creativity, latitude, and problem- solving is required
- Coordinate with cross-functional teams to achieve the
- highest level of customer satisfaction.
- Streamline and expedite operational tasks, including inbound and outbound marketing.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Experience of 1 year in customer service role handling customer support/technical queries.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage
Exp-8-12 Years
Job location-Hyderabad, Bengaluru, Mumbai, Pune and Goa
CTC – As per market standard
Notice Period-Max 15 -30 days joiners
Responsibilities:
- Work with Database Architect to understand the design considerations for the BI Next Gen Data Warehouse.
- Take accountability of the development / update of the DW Database Objects and Code as per the requirement.
- Take accountability of the development / update of the PowerBI and SSRS Reports.
- Take accountability of Unit Testing the developed solution.
- Be available for weekend job monitoring and troubleshooting, as necessary.
- Ensure that all delivery timelines are adhered to.
- Work with QA (Testing) team to test the DW / Report Solution and fix as necessary.
Job Requirements:
- 8 - 10 years of experience in SQL Server database development.
- Excellent understanding of SQL Server 2016 and above.
- Excellent understanding of T-SQL. Must have the ability to analyze, debug and write complex T-SQL code.
- Very good hand-on knowledge on query tuning and performance optimization.
- Excellent understanding of SQL Server Integration Services and SQL Server Reporting Services.
- Excellent understanding of PowerBI.
- Should be completely aware of coding standards and should be able to develop high performance & scalable database applications.
- Exceptional Problem Solving and Analytical Skills.
Excellent communication skills (oral and written).
Amazon Web Services (AWS)Sr IT Administrator
Experience - 4 - 5 yrs
Location- Hyderabad - Hybrid
Mandatory skills : AWS , VMware,trouble shooting, SQL , Problem solving
Responsibilities:
Diagnose and troubleshoot technical issues - Windows
Upgrade the network infrastructure - Windows
Install servers (VMWare and Dell Servers),devices and firewalls(Sonicwall)
Monitor the performance of servers, software and hardware
Ensure the smooth deployment of new applications and SQL DB changes(Manual,Script and CICD) on Windows Environment
Update technical documentation.
Requirements and skills:
Solid understanding of LAN/WAN and Hybrid networks
Good problem-solving and communication skills
Good experience on AD,DNS,MS SQL Server,IIS, VMware and AWS
Hand on experience on Migation of servers(File, AD and Application servers)
Good experience on AWS and VMWare ESXi networks (Miagtion, upgade, and troubleshooting)
Knowledge of security techniques.
Should have worked in complex projects
All the experience is expected in Windows Domain only. Not Linux or Unix.
Working knowledge in AWS is also mandatory.
We need people with good exposure and good attitude and willingness to work in a team.
Greetings from the day!!
We are HIRING: Customer Support Executive(Voice Inbound Process)
No vacancy : 100+ (Work From office)
Job Role : Customer Support Executive
Work Location : Begumpet/Ameerpet
Language : Telugu/English/Hindi
Salaries : - 12K - 18K
Qualification : Graduation
Eligibility : Fresher/Experienced
Job brief :-
- Handle Inbound/Outbound calls
- Identify the needs of customers, resolve issues, and provide solutions
- Maintain good customer relations
- Attend mandatory training sessions to stay updated on product or company policy changes
- Input data into the company computer platform to keep each customer record updated
- Experience on using Mendix Developer Studio for designing and developing Web-based
applications
Knowledge of web services
Knowledge of export & importing data
Knowledge of debugging the web services & microflows
Understanding Data models and SQL Query Building
Build applications using Schema Domain Entity Design, User Interface Development for
Desktop, Tablet and Mobile devices
Knowledge of building Microflows and Nanoflows and using Containers
Understanding Data models and SQL Query Building
Strong customer intrfacing and conflict resolution skills
equivalent
Experience in Enterprise System Architecture solution design involving interfaces,
integration and custom connectors (REST, OData, SOAP etc.)
Strong technical knowledge on Mendix Development including SaaS, DB Schema Design,
User Interface Development for Desktop, Tablet and Mobile devices
Programming Knowledge of Cloud native development including HTML, CSS, Java, XML,
SOAP and SQL
Experience in Error handling management
Experience in Administration of application
Experience in implementation of UX & Mobile Apps
Experience in deploying of Mendix application into private cloud
Implementing custom widgets experience
Experience in integration with third party apps like SAP, Sales Force etc.
Strong customer interfacing and conflict resolution skills
Python
HTML/CSS
JavascriptAbout NxtWave
NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with our CCBP 4.0 programs.
By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in mother tongue helps learners achieve higher comprehension, deeper attention, longer retention and greater outcomes.
NxtWave was founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay) and Anupam Pedarla (IIT Kharagpur).
NxtWave now has paid subscribers from 250+ districts across India who have spent 200 million minutes on its learning platform so far. In the last 5 months, CCBP 4.0 learners have been hired by 1000 companies including Amazon, Accenture, IBM, Bank of America, TCS, Deloitte and more.
Know more about NxtWave at (https://www.ccbp.in/">https://www.ccbp.in/)
Job Summary
As a Technical Content Lead at NxtWave, You will lead and collaborate with the team to develop, review and manage technical content in a variety of formats as needed (documents, videos, tutorials, etc). You contribute to the continuous improvement of our technical content process by developing, prioritizing, and maintaining a content strategy and plan
Responsibilities
-
Lead and Collaborate with the team to develop high quality technical content by setting goals and preparing phased rollout plans to thousands of CCBP users
-
Collaborate with different stakeholders to understand user needs, prioritize content milestones based on user feedback and product roadmap
-
Responsible for creating, developing, reviewing and managing technical content in a variety of formats as needed (documents, videos, tutorials, etc)
-
Ensure all content is up to standards by providing and receiving constructive feedback, make sure follow standards and guidelines
-
Contribute to the continuous improvement of our technical content process by developing, prioritizing, and maintaining a content strategy and plan
-
Lead technical discussions within the team and be the go-to person for the team for guidance and troubleshooting
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Making effective use of resources during the various stages of the work by ensuring that business objectives are met and deliverables achieved to agreed time, and quality
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Aligning to Agile principles, and adhering to Sprint methodology
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Coordinate with other departments to ensure the right message is being communicated in formats that match audience's technical expertise
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Gather and analyze feedback to identify gaps and enhance the content requirements based on priority
-
Qualifications and Skills
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2 + years of experience in developing the industry-leading content in front-end(HTML/CSS/JS and React) or backend technologies (Python, SQL, NodeJS)
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Strong and self motivated individual and should be able to independently drive decisions with excellent leadership qualities
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Strong command of the English language: an eye for detail, excellent grammar, and proofreading skills
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Ability to work in a fast-paced environment with a team and deliver high-quality work on tight timelines
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Excellent attention to detail and the ability to prioritize and work on multiple requirements simultaneously
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Proven ability in setting goals, and preparing phased rollout plans to thousands of CCBP users by discussing with multiple stakeholders and come up with an optimal approach with existing set of users
-
Excellent written and verbal communication skills with a proven ability to communicate complex topics in an understandable way
Qualities we'd love to find in you
-
The attitude to always strive for the best outcomes and an enthusiasm to deliver high quality content
-
Strong collaboration abilities and a flexible & friendly approach to working with teams
-
Strong determination with a constant eye on solutions
-
Creative ideas with problem solving mind-set
-
Be open to receiving objective criticism and improving upon it
-
Eagerness to learn and zeal to grow
Overview
Location : Hyderabad
Experience : Min 2 years
Job Type : Full time
Working Days : 5 - Day Week
Compensation : 9 - 12 LPA
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
JavaAbout Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/">https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
Understanding PowerApps formulas and development methods. Ability to develop
POWER BI Min 2+ years of hand on experience in POWER BI Reports and dashboard development, MS SSAS, MS SSAS & POWER BI Candidate
Should have hands on experience on writing complex SQL queriesworkflows using PowerApps and Microsoft PowerAutomate.
Customizing SharePoint lists and disparate systems with PowerApps Knowledge of PowerApps and PowerAutomate licensing Automating business processes with Microsoft PowerAutomate.
Automating business processes with Microsoft PowerAutomate.
Ability to create custom connectors for Microsoft PowerAutomate.
Experience with API or rest services integrations.
Understanding of how to implement solutions with multiple data source Understanding PowerApps formulas and development methods
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