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Amazon Web Services (AWS)Job Code: DSSR0001
Experience: 4+ years
Shift: UK (2 pm to 11 pm)
Work Location: Chennai / 100% work from the office.
Job Description:
ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business.
Responsibilities:
- Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
- Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
- System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
- Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
- Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
- Create and manage ServiceNow service Catalog items, workflows, and catalog tasks.
- Integrate ServiceNow with other systems and applications using APIs and web services.
- Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
- Provide technical expertise and guidance to the ServiceNow development team.
- Stay updated with the latest ServiceNow features, releases, and best practices.
Requirements:
- Bachelor’s or Master’s degree in computer science or a related field.
- A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
- Strong experience in Service Now CMDB Development.
- CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
- Proven development and delivery of Security & Risk/GRC development in client environments.
- ServiceNow CIS certification in Risk & Compliance, GRC.
- Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundations Certification
- Quick learner, self-motivated and can work independently.
- Strong verbal, written communication skills and a collaborative problem-solving style.
Job Description:
- Experience as a Web Methods Developer with both MFT and JDBC adapter
experience
- Experience in Web Methods Integration 9.x, 10.x/above.
- AS2 transmission with partners.
- Working experience in webMethods designer, Integration Server, Web Services
(REST, SOAP), pub-sub model, JMS, SAP adapter, SFDC adapter, AS400 adapter,
Web Methods Test Suit and MQ Adapters.
- Hands on building BPM and TN integrations. Must have built process models in
deployed them till production.
- Hands on CAF. Must have built custom pages on CAF and deployed then till
production.
- Knowledge on Scrum methodology.
- Basic Fundamental understanding, logical reasoning, problem solving approach.
- Excellent communication.
- Good Problem Solving Approach
Primary Skills :
- Experience as a Web methods Developer with both MFT and JDBC adapter
experience
- RESTful service development
- In-depth ESB knowledge
- Experience in SAP adapters
Java
Javascript
React.js 12+ years of management experience in software engineering.
5+ years of experience managing engineering teams
Strong experience in delivering user interfacing and business critical applications that are scaleable and highly available.
Solid Experience working with Java and related technologies
Experience working with Web and UI technologies (Javascript libraries like React) is a big plus
Experience with building and running microservices in a polyglot environment.
A strong understanding of database design, and experience with SQL databases and NoSQL databases like Mongo
Good knowledge of Cloud native and related technologies like Docker and Kubernetes
Experience with and a thorough understanding of event stream processing and search solutions (Kafka, Elastic etc)
Experience with designing and developing hybrid mobile react-native is desirable.
Experience working on projects using Agile methodologies like Scrum
Ability to design large-scale applications with excellent run-time characteristics such as low latency, fault- tolerance and availability
Ability to review designs and code, provide actionable feedback, and the detail orientation to follow-up on all technical topics
Ability to communicate with large cross-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules etc.
Ability to make the right trade-off choices when dealing with functional complexity, conflicting priorities and
aggressive schedules
Desired skills & experience :
Bachelor's/ Master's Degree in Computer Science (or related field) or equivalent
Represent the team and remove hurdles to enable each team member to operate at the highest level of efficiency and productivity
Ability to hire, mentor and manage the performance of a large team.
Ability to communicate with senior executives and business stakeholders.
A learning attitude to continuously improve the self, team and the organization
Ability to work under pressure and manage difficult situations in a fast-paced work environment.
Data AnalyticsBusiness analyst, Business analysis, Product owner, Requirement gathering, Agile, FRD, BRD
Qualified Business Analyst expertise in Data Analytics & AI, Digital Banking. Core domain is Wholesale and retail Banking.
Primarily we look for below following criteria :
- Good requirement gathering / BA skills
- Experience of Agile framework
- Domain – BFS : Wholesale / Retail etc.
- Data Analytics & AI, Digital Banking experience
Preferably IMMEDIATE JOINERS.
- Handling customer queries on Web Chat, E-mails and Social Media
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team Leader and Ops Team
- Actively participate in team meetings
- Handle all queries in a polite, professional manner
- Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution.
- Educate customers on services and processes.
- Escalate any issues to the Team Leader.
- Achieve agreed KPIs and Objectives.
- Adhere strictly to shift schedules.
- Adhere to laid down internal policies, procedures and processes.
- Work collaboratively with the team.
- Candidates from voice/non- voice both will be fine.
Experience with the SAAS model will be an added advantage.Ecommerce background will be an added advantage.Communication skills should be good in verbal and written communication.
Amazon Web Services (AWS) Taking ownership of customer issues reported and seeing problems through to
resolution
Understand, interpret, reproduce, and diagnose issues reported by the customers.
Researching, troubleshooting and identifying solutions to resolve product issues
Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting
Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
Contributing actively towards knowledge base articles
Adherence to strict SLA’s
Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge
Primary skills:
1-3;3-8 years of relevant experience.
Strong technical knowledge on:
Cloud Technologies – AWS, Azure etc.
Databases – SQL, Oracle, MySQL etc.
Operating Systems – Linux, Windows etc.
Networking – Basic networking concepts and troubleshooting
Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
Excellent communication skills – English written and verbal
HTTP technology and principles, including REST and SOAP principles (Required)
JSON & XML Data formats (required)
Javascript Regular Expression (Good to have)
Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
Working knowledge of database technologies and SQL (Required)
In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
Strong analytical and logical reasoning for technical troubleshooting
Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
Should be a team player who keeps team’s success before individual achievements
Knowledge on data integration (Informatica/ Mulesoft))
HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
PythonJavaReact.jsAmazon Web Services (AWS)Position: Solutions Engineer
As an APAC Solutions Engineer, you will be an integral player on the Sales team in positioning, demonstrating, and developing creative solutions for key customers and prospects. You will be the trusted solutions advisor for our customers by creating solutions that align with the NextBillion.ai technology stack.
Reporting to the VP of Sales and Customer Success, you will be the primary technical interface between our sales prospects and the Product and Engineering team.
We are looking for a Maps and Locations-Based Services expert with excellent technical, communication, organisational, and customer-facing skills.
Roles and Responsibilities:
- In partnership with sales personnel, marshal prospects through the sales cycle by providing professional technical, integration, and development support.
- Work closely with our sales prospects in APAC to identify and solve their most critical business problems with a deep understanding of the NextBillion.ai architecture and feature set.
- Articulate customer requirements and solutions to different technical and non-technical stakeholders so as to enable successful execution of the engineering work.
- Organise and lead product-related webinars and training sessions.
- In coordination with sales personnel, assist in the response to all technical details in RFIs/RFPs
- Continually assess prospect and customer feedback as well as industry trends in providing feedback to product teams
- Support sales and customer success teams in onboarding newly signed customers into the post-sales support process
- A small amount of travel is required for prospect and customer meetings.
Requirements:
- Bachelor's degree in Engineering, Computer Science, or related technical field.
- 6+ years experience in technical consulting, solutions engineering or product management.
- Prior experience with proprietary as well as open-source map products and tools, such as maps from HERE, TomTom and OSM, and supporting toolsets such as QGIS.
- Adept and agile in working with a variety of frameworks and programming languages both frontend and backend e.g. JavaScript, Node.js, Python, Angular, React, Rust, Go
- Deep understanding of RESTful APIs and service endpoints for both design and implementation
- Experience with using cloud native services from popular hosting providers like AWS, Azure, and Google Cloud Platform.
- Understanding of common development practices, ticketing systems, and revision control systems using `git`i.e. Gitlab/Github, ClickUp/JIRA
Beneficial/Nice-to-Haves: (optional)
- Industry experience in mobility services, fleet management, logistics/last-mile delivery, and/or connected car service
- Some prior experience with data science and/or machine learning teams.
ABOUT NBAI
NextBillion.ai is a first-ever decentralised, customizable, and tailored map stack focused on the transportation/logistics industry. NextBillion.ai helps solve highly complex transportation and operational challenges. Every customer, use case, and geography is different, and NextBillion.ai is able to integrate these differences directly into their mapping environment.
NextBillion.ai provides last-mile delivery, telematics, food delivery, automotive, and ride-hail with location tools and API's that help them adopt an AI-first approach. NextBillion.ai is customizable to be hyper-local and pinpoint accurate for difficult to solve enterprise use cases.
Nextbillion.ai was founded in January 2020 by Ajay Bulusu, Gaurav Bubna and Shaolin Zheng. They were formerly part of the map team at Grab, a multinational ride-hailing and food delivery company.
1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination
Skills - experience in interacting with US clients
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .
Amazon Web Services (AWS)Responsibilities:
- Design and Implement AWS architectures and environments
- Design Native Cloud Application Architectures or optimize applications for AWS
Experience/Requirements:
- Must be AWS Certified Solution Architect (Professional).
- Overall 10+ years of experience in software development.
- Minimum 5 years hands-on keyboard AWS experience, with deeper capabilities.
- Must have hands-on AWS experience with at least two implementation and/or Migration into AWS (in an Enterprise scale environment)
- Must have experience with AWS API gateway, RDS, Fargate, EC2, S3, CloudFront, CloudWatch, Cognito.
- Must have experience analyzing and improving existing AWS infrastructure and architecture
- Must have Experience with serverless applications and Serverless Application Model
- An understanding of networking and IOT services in AWS
- AWS Cost Management and Optimization
SAP HYBRIS
Skill Set:
- SAP Hybris platform with 3 -10 years of IT experience and min of 4 years of experience in leading SAP Hybris based projects.
- Hands on experience in understanding complex eCommerce challenges / problems and provide innovative solutions & design to solve them.
- Mentors team members and should be able to pass on solutions / design to junior team members while fascinating them in delivering complex deliverables
- Excellent knowledge and experience in building scalable, flexible, robust and efficient ecommerce applications using SAP Hybris ecommerce platform
- Architecture, design & develop full stack modules and components for eCommerce applications.
- Good working knowledge on integrations such as Data Hub, payment, SAP, web services, y2y sync etc
- Migration experience is desirable
- Deliver code on time and quality expectations
- Experience on code review and unit testing
- Certification in SAP Hybris is a plus
- Knowledge of any additional technologies such as Groovy, SAP ECC ERP application integrations
- Familiar in estimation techniques and execution plan
- Experience in Agile / Scrum based software development methodology
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