Gaian Solutions India

Key Responsibilities
 Taking ownership of customer issues reported and seeing problems through to
resolution
 Understand, interpret, reproduce, and diagnose issues reported by the customers.
 Researching, troubleshooting and identifying solutions to resolve product issues
 Should be able to handle voice calls, emails and online web sessions with the
customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to
drive positive customer experience
 Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
 Following standard procedures for submitting tickets to the engineering team for
further investigation of unresolved issues
 Contributing actively towards knowledge base articles
 Adherence to strict SLA’s
 Ready to work in early morning, general and afternoon shifts, including weekends, on
rotation basis
 Should demonstrate an aptitude and appetite for learning newer technologies while
expanding on the core knowledge

Primary skills:
 1-3;3-8 years of relevant experience.
 Strong technical knowledge on:
 Cloud Technologies – AWS, Azure etc.
 Databases – SQL, Oracle, MySQL etc.
 Operating Systems – Linux, Windows etc.
 Networking – Basic networking concepts and troubleshooting
 Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience
with REST and SOAP calls.
 Excellent communication skills – English written and verbal
 HTTP technology and principles, including REST and SOAP principles (Required)
 JSON & XML Data formats (required)
 Javascript Regular Expression (Good to have)
 Good understanding of networking protocols and applications (TCP/IP, proxies, load
balancing, firewalls, etc.) (Required)
 Working knowledge of database technologies and SQL (Required)
 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus,
but not required)
 Strong analytical and logical reasoning for technical troubleshooting
 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.
 Should be a team player who keeps team’s success before individual achievements
 Knowledge on data integration (Informatica/ Mulesoft))

4-6 years experience in back-end Java/J2EE application development with a clear understanding of MicroservicesArchitecture.
▪ Experience in developing internet web applications using Java/J2EE technologies.
▪ Experience in different modules of Spring framework like Dependency Injection (IoC), Spring MVC, Spring ORM along with JPA.
▪ Experience in Java Version 7.0+. Good experience with JMS, Spring & Hibernate.
▪ Experience in identifying database solutions for a given problem, preferably MySQL (good to have)
We strongly believe in: Innovation, Perseverance, Compassion, Value Creation & Ownership