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Role- Sr. Engineer Networking-(Post Sales- Implementation Team)
The purpose of the role is to implement and manage different Networking Project implementation for 22by7 customers. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents and submitting to customers.
Key Responsibilities:
Project Implementation as per SoW
Interact with client Project Manager and managing the implementation activities for the client
Troubleshooting L1/L2/L3 tickets and submitting the RCA.
Responsible for documentation and reporting
Presenting the appropriate solutions at customer meetings.
Keeping well informed of general technical developments, company products and services.
Maintaining accurate, up to date reporting using the company systems and providing reporting where required.
Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, collaborate with other colleagues and sharing unique knowledge with the rest of the company.
Maintaining a positive and healthy attitude that contributes directly to the working environment of the sales team and the Company.
Perform all other role-related tasks as assigned.
Key Requirements:
3 to 5 years of experience, out of which recent 3 years minimum on handson implementation of Aruba switches and wi-fi solutions
Mandatory Hands on experience on technologies (Routing, Switching, Wi fi)
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).. IP addressing & sub netting, Routing Concepts (OSPF, BGP), VLSM/CIDR
In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).
Good working knowledge of Application layer protocols and functions such as FTP, DHCP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
Implementation scenarios, configuration and troubleshooting of network related issues.
Key Skills:
Routers, Switches, Wi-Fi (Primary Skill- Aruba Switches, Aruba Central, Aruba IAP, Mobility Controller, Mobility Master, Aruba Airwave, Aruba CPPM etc)
Secondary Product suite- Cisco or Ruckus
It will be added advantage if the candidate has a combination of skills in Aruba and network security like Palo Alto etc.
Education- Open
Diploma- Any Diploma
UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, Electrical, Electronics/Telecommunication, Diploma - Any Specialization
PG: Any Postgraduate - Any Specialization (Post Graduation Not mandatory)
CTC- As per the market standard
Job Title: Customer Relationship Manager
Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
- Build and nurture long-term relationships with clients through proactive engagement and personalized support.
- Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
- Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
- Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
- Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
- Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
- Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
- Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
- Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
- Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.
Are you passionate about connecting top IT talent with exciting career opportunities? Do you thrive in a fast-paced, dynamic environment? If so, we want you to join our team as a Domestic IT Recruiter!
Job Role: Domestic IT Recruiter
Experience: 4+ years
Location: Hyderabad
No. of Positions: 3
Key Responsibilities:
⦁ Source, screen, and interview potential candidates to identify top talent.
⦁ Build and maintain a strong candidate pipeline through various sourcing methods.
⦁ Collaborate with hiring managers to understand their staffing needs and requirements.
⦁ Manage the end-to-end recruitment process, from job posting to offer negotiation.
⦁ Provide an exceptional candidate experience and ensure a smooth onboarding process.
⦁ Stay updated on industry trends and best practices to enhance recruitment strategies.
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Must have Skills: Cloud development (Capable), Microservices architecture (MSA) (Strong), Site reliability Engineering
- Qualifications: - Bachelors degree in computer science or other highly technical, scientific discipline
- 10+yrs experience and a strong background in areas like cloud operations and site reliability engineering
- Hands-on knowledge and experience with any of the major public cloud providers (preferably AWS)
- Good understanding of micro-service architectures and development frameworks; knowledge across tiers in a multi-tier cloud environment including multi-region, multi-zone configurations, load balancers, web servers, application containers, data stores, distributed cache, and content delivery networks
- Hands-on knowledge and experience with observability and monitoring tools like New Relic, Splunk, Prometheus and Grafana
- Ability to program (structured and OO) with one or more high-level languages, such as Python, Go lang, Shell scripting, C/C++ or Java
- Ability to work with query languages to analyze monitoring data and other app-specific transactions
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
- An Agile mindset and strong communication skills to collaborate with multiple stakeholders across the organization
RESPONSIBILITIES:
- Participate in functional discussions, system design consulting, platform management, and capacity planning to develop an overall understanding of the product and teams current priorities
- Partner with development teams to improve services through rigorous testing, release procedures, automation of runbooks, and DR planning
- Build automation scripts for auto-recover behavior, determining benchmark of critical services, preparing custom dashboards to report performance in production
- Understand product functionality to design and build thoughtful experiments to simulate chaos and proactively find faults in the systems
- Work with architects to define service level indicators and create a service catalog
- Gather and analyze SLIs, SLOs from applications, services, and OS to assist in performance tuning, improving availability and reliability
- Improve monitoring and observability to increase visibility into key metrics like MTTI, MTTR, and MTTD
- Work with the team to understand the root cause of production incidents
- Train and groom engineers to internalize SRE best practices
Amazon Web Services (AWS)About The Company -
OYO Hotels & Homes is the world’s third largest and fastest-growing chain of leased and franchised hotels, homes & spaces managing over 1 million exclusive rooms across 800 cities and 80 countries. OYO was founded on the mission that everyone deserves a quality living and working space and we are very passionate about this mission. Technology and Innovation plays a critical role in this mission and therefore today we employ World Class engineers, product managers and designers across core markets & geographies. If you are looking for a high pace environment, itching to create a large impact through technology impacting 100s of millions of customers across the globe, we love to hear from you.
Key Responsibilities:
- Conducting application(Web & Mobile) and infrastructure penetration testing assessments.
- Deploy, improve and utilize SAST/DAST/SCA and other cybersecurity solutions to detect & prevent security vulnerabilities.
- Work closely with the business, product and Development/engineering teams to provide input and guidance on developing secure products and help teams adopt shift-security-to-left practices.
- Work closely with the DevOps team to secure the cloud environment.
- Developing and maintaining cybersecurity process activities including security requirements engineering, threat modelling, code reviews and cyber risk assessment.
- Improve and automate cybersecurity processes within the CI/CD pipelines.
- Continuously review and identify security improvement opportunities in existing products, processes, services and workflows to ensure the people, products and technology in the organization are protected against current and future cybersecurity threats.
- Deliver awareness sessions on Secure Development to engineering/development teams
- Drive continuous improvement activities to define, measure, visualize and improve key cyber security metrics related to Application Security.
- Preparing and launching social engineering campaigns;
Key Skills:
- Expertise in application(Web & Mobile) and infrastructure penetration testing.
- Strong experience with Azure or AWS cloud environments and its security controls.
- Experience with microservices architectures & distributed Platforms
- Strong experience with using Agile software development and securing CI/CD pipeline.
- Coding Experience in Scripting & programming languages (such as Terraform, Java, Python, Ruby, etc.)
- Knowledge of how modern web & mobile apps are designed, developed and deployed across different platforms;
- Knowledge of common exploitation techniques and mitigations.
- Experience in implementing and managing a vulnerability management program (process and technology).
- Experience and knowledge of implementing a DevSecOps ecosystem and strong understanding of Dynamic and Static Application Security Testing (DAST & SAST).
- Understanding of the main cybersecurity tools (SIEM, IPS, XDR, etc.).
- Strong understanding of OWASP, PTES and other penetration testing methodologies.
- Understanding of global security frameworks and standards like NIST, ISO 27001, GDPR, PCI etc.
- Strong knowledge in preparing and launching social engineering campaigns.
- Ability to program or script in your preferred language
- Good understanding of network and OS principles
- Strong written and spoken English skills and ability to write high-quality reports
- An Information Security qualification e.g CSSLP, CEH, OSCP, or similar certification
Cultural Traits common to all OYO Leaders -
● Dealing with Ambiguity and Adaptability – we are a large, but fast-growing company today with not enough existing process or rules of engagements; and environment changes rapidly due to new businesses, geographies and strategic partnerships etc. You need to be able to create organization out of chaos, operate in an environment with minimal structure and adapt to change quickly while maintaining high velocity
● Ownership – anything between you and your job is also your job
● Bias for Action – speed matters a lot, so does quality. Ideal leader will be pragmatic, action-oriented and know the right balance between competing priorities
● Hunger to change the world – you need to be ambitious and willing to do more. If you believe you have already achieved your best and primarily looking to impart that vast knowledge, we aren’t the right place for you
Job Locations: We have a Pan India presence with Tech centers based out of Gurugram, Bangalore & Hyderabad. However currently we are working from our home.
- Degree in English.
- Portfolio published articles.
- Experience doing research using multiple sources.
- Familarity with web applications.
- Excellent english written and able to communicate and collaborate effectively.
- Knowledge of Digital Marketing Tactics, including SEO, EMAIL MARKETING.
- MS Office suite experience
Amazon Web Services (AWS)Are you the one? Quick self-discovery test:
- Love for the cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
- Passion: When was the last time you went to a remote gas station while on vacation and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
- Compassion for customers: You listen more than you speak. When you do speak, people feel the need to listen.
- Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on the cloud?
So what are we looking for?
- Experience in On-premises to AWS cloud Migration.
- Linux and Windows servers knowledge .
- Application knowledge like Java, .net, Python, Ruby.
- On-premises to Cloud migration assessment experience as a must .
- Able to provide a detailed migration analysis report and present it to the customer.
- Creative problem-solving skills and superb communication skills.
- Respond to technical queries / requests from team members and customers.
- Ambitious individuals who can work under their own direction towards agreed targets/goals.
- Ability to handle change and be open to it along with good time management and being able to work under stress.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
- Maintain technical knowledge by attending educational workshops, reviewing publications.
Job Responsibilities:
- Managing initiatives for migration and modernization in AWS cloud environment
- Leads and builds Modernization architecture solution from (on-prem or VMWare) into modern platform (Cloud AWS) through modular design by understanding application components
- Leads and SME in Modernization methodology and can lead the Design thinking workshop, method tailoring as Client environment and Client industry
- The 6 most common application migration strategies below required
- Re-host (Referred to as a “lift and shift.”)
- Re-platform (Referred to as “lift, tinker, and shift.”)
- Re-factor / Re-architect
- Re-purchase
- Retire
- Retain ( Referred to as re-visit.)
- Application migration analysis experience like application compatibility on the cloud, Network, security support on cloud.
Qualifications:
- Is Education overrated? Yes. We believe so. But there is no way to locate you otherwise. So we might look for at least a Bachelor’s or Master's degree in engineering from a reputed institute or you should be programming from 12.
- And the latter is better. We will find you faster if you specify the latter in some manner. Not just a degree, but we are not too thrilled by tech certifications too :)
- Architects with 10+ total and 6+ years of experience on Modernization applications and led Architecture initiatives on AWS Modernization.
- Managed and implemented at least 5 engagement modernizing client applications to AWS Cloud and on WebSphere and Java/J2EE or .NET.
- Experience on using DevOps tools during Modernization.
- Complete in-depth experience and knowledge of AWS as a product and its components.
- AWS certification would be preferred.
- Experience in Agile fundamentals and methodology.
- 5+ years of software development or site reliability engineering or equivalent experience
- Skilled at problem solving, algorithms, and data structures
- Building tools and scripting frameworks from scratch
- Working with Cloud Automation tools like CloudFormation, Terraform, CDK, aws-cli
- Scripting languages like Python, Groovy, PowerShell, Bash, Perl etc.
- Configuration automation using Ansible or equivalent tools
- Exposure to Windows, Linux administration skills
- Project management tools like Jira, Trello
- Prior experience in dealing with Datastore technologies like Postgres, MySQL, SQL, DynamoDB is desirable
- Familiarity with basic networking, security and cloud engineering concepts
- Team player who is eager to help others to succeed through mentoring and leading by example
- Highly collaborative with effective written and verbal communication skills
Technical Document writer
About Aviso
Aviso is the AI Compass that guides Sales and Go-to-Market teams to close more deals, accelerate revenue growth, and find their True North. Aviso delivers true revenue intelligence, nudges team-wide actions, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM, scattered data lakes, and human biases.
We are a global company with offices in Redwood City, San Francisco, Hyderabad, and Bangalore. Our customers are innovative leaders in their market. We are proud to count Dell, Honeywell, MongoDB, Glassdoor, Splunk, FireEye, and RingCentral as our customers, helping them drive revenue, achieve goals faster, and win in bold new frontiers. Aviso is backed by Storm Ventures, Shasta Ventures, Scale Venture Partners and leading Silicon Valley technology investors.
What you will be doing
- The documentation effort includes evaluation, document preparation (organize, write, capture screen images, index), editing and review with the project team.
- Ability to grasp and visualize enterprise software and infrastructure concepts.
- Ability to produce world class documentation.
- Work closely with the product engineering team and gain deep understanding of the product features, behaviour and requirements.
- Writing of any and all User Manuals for Aviso
- Work with the QA team to produce high quality QA documents.
- Update and review existing documents for every release after analysing the changes. Own/Manage these documentations in central repository with a proper folder structure.
- Organize the technical material into various categories of documents.
- Write world class technical content that is clear and consistent with appropriate diagrams, charts and screen shots of the product for better illustration as per established document standards.
- Attend cross-functional planning meetings and scrum meetings
- Coordinate with subject matter experts to ensure that the content is accurate and current
- Provide daily/weekly activity status to the project heads and communicate with them via email, IM and video conference.
- Should be able to present information in a simple, concise manner. Should pay attention to detail.
What you bring
- Qualification: BE/BTech,ME/MTech/MCA background
- You must have minimum 4 years in Technical Writing.
- Must have excellent written and oral communication skills
- Must have the ability to grasp and communicate technical concepts
- Must have organization and analytical skills
- You should have Experience in modular documentation using XML Editors
- You will be Understanding of latest technologies in technical communication – added advantage
- Demonstrates the ability to analyze and communicate information needs at both the conceptual and detail level
- Experience in working in an Agile environment would be an advantage
Aviso offers
- Dynamic, diverse, inclusive startup environment driven by transparency and velocity
- Bright, open, sunny working environment and collaborative office space
- Convenient office locations in Redwood City, Hyderabad and Bangalore tech hubs
- Competitive salaries and company equity, and a focus on developing world class talent operations
- Comprehensive health insurance available (medical) for you and your family
- Unlimited leaves with manager approval and a 3 month paid sabbatical after 3 years of service
- CEO moonshots projects with cash awards every quarter
- Upskilling and learning support including via paid conferences, online courses, and certifications
- Every month Rupees 2,500 will be credited to Sudexo meal card
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