customer support executive

at Lansum Properties

customer support executive

Lansum Properties

Company

Home

customer support executive

at Lansum Properties

Posted by Dasari SarveswaraRao

2 - 5 yrs

₹3L - ₹4L / yr

Hyderabad

Skills

customer support associative

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
Build and nurture long-term relationships with clients through proactive engagement and personalized support.
Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
Strong analytical skills, with the ability to interpret data and derive actionable insights.
Flexibility to adapt to changing priorities and business needs.
A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Job Title: Customer Relationship Manager

Responsibilities:

Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
Build and nurture long-term relationships with clients through proactive engagement and personalized support.
Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
Strong analytical skills, with the ability to interpret data and derive actionable insights.
Flexibility to adapt to changing priorities and business needs.
A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

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About Lansum Properties

Founded :

2014

Type :

Products & Services

Size :

100-1000

Stage :

Bootstrapped

About

A commitment to enrich lives, coupled with quality, integrity and innovation have defined LANSUM Properties since its inception. At LANSUM Properties we create more than just a building. We create communities – the kind of desirable places that people are proud to own, and proud to call home. LANSUM Properties has established a reputation for creating high quality developments and designing inspiring environments. Everything we do is based upon one simple premise – creating timeless, beautiful and desirable homes that are purpose-designed for the way people want to live today. ‘The Joy of Housing’ is a motto we strive for and we hope to make home buying a joyful experience as it should be.

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Access Control - Maintain password less access control and improve security over time. Minimize failures for automated job due to unsuccessful logins.
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Audit access logs on devices. Use third party tools to put in a monitoring mechanism for early detection of any suspicious activity.
Maintaining all third party tools used for development and collaboration - This shall include maintaining a fault tolerant environment for GIT/Perforce, productivity tools such as Slack/Microsoft team, build tools like Jenkins/Bamboo etc

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Professional attitude, co-operative and mature approach to work, must be focused, structured and well considered, troubleshooting skills.
Exhibit a high level of individual initiative and ownership, effectively collaborate with other team members.

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Evaluation of new technology alternatives and vendor products.
System troubleshooting and problem resolution across various application domains and platforms.
Providing recommendations for architecture and process improvements.
Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
Be accountable for proper backup and disaster recovery procedures.
Drive operational cost reductions through service optimizations and demand based auto scaling.
Have on call responsibilities.
Perform root cause analysis for production errors
Uses open source technologies and tools to accomplish specific use cases encountered within the project.
Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Requirements

Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

Prior experience as a software developer in a couple of high level programming languages.

Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)

Extensive experience with web servers such as Nginx/Apache

Strong Linux system administration background.
Ability to present and communicate the architecture in a visual form.
Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
Expertise with Git
Experience implementing CI/CD (e.g. Jenkins, TravisCI)
Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
Stellar troubleshooting skills with the ability to spot issues before they become problems.
Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
Time and project management skills, with the capability to prioritize and multitask as needed.

Role

This would be a hybrid role and the person would be expected to also do some application level programming in their downtime.

Responsibilities

Deployment, automation, management, and maintenance of production systems.
Ensuring availability, performance, security, and scalability of production systems.
Evaluation of new technology alternatives and vendor products.
System troubleshooting and problem resolution across various application domains and platforms.
Providing recommendations for architecture and process improvements.
Definition and deployment of systems for metrics, logging, and monitoring on AWS platform.
Manage the establishment and configuration of SaaS infrastructure in an agile way by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
Be accountable for proper backup and disaster recovery procedures.
Drive operational cost reductions through service optimizations and demand based auto scaling.
Have on call responsibilities.
Perform root cause analysis for production errors
Uses open source technologies and tools to accomplish specific use cases encountered within the project.
Uses coding languages or scripting methodologies to solve a problem with a custom workflow.

Requirements

Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.

Prior experience as a software developer in a couple of high level programming languages.

Extensive experience in any Javascript based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)

Extensive experience with web servers such as Nginx/Apache

Strong Linux system administration background.
Ability to present and communicate the architecture in a visual form.
Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT gateway, DynamoDB)
Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~ 1 Lakh users a day)
A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
Expertise with Git
Experience implementing CI/CD (e.g. Jenkins, TravisCI)
Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or Mongo.
Stellar troubleshooting skills with the ability to spot issues before they become problems.
Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
Time and project management skills, with the capability to prioritize and multitask as needed.

Lead DevOps Engineer

at BrowserStack

1 video

8 recruiters

Posted by Aditi Singh

Mumbai

4 - 10 yrs

Best in industry

Amazon Web Services (AWS)

Jenkins

Computer Networking

Shell Scripting

Python

What do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like JQuery have in common? They all use BrowserStack, as do over 25,000 other customers! BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites and apps on different operating systems and mobile devices. Since launching in 2011, our mission has been bold yet simple: To be the testing infrastructure for the internet. 6 years and billions of tests later, we are ready for our next phase of hyper growth. Bootstrapped for the first 6 years, we continue to be profitable since inception with a near exponential growth in customers around the globe. Recently, we closed $50M in Series A funding from Accel Are you someone who will fulfil the critical role of ensuring that our complex, large-scale systems are healthy, monitored, automated, and designed to scale? Will you ensure working closely with our development teams from the early stages of design, all the way through identifying and resolving production issues? Job Responsibilities: Primary point responsible for the overall health, performance, and capacity of one or more of our Internet-facing services Provide guidance and mentorship to engineers in your and other teams Challenge the team to high standards of technical excellence - strive for ever better automation and engineering tooling Build standard engineering practises of auto-scale, CI/CD, release engineering, HA in all engineering components Co-ordinate with external datacenters and AWS in the event of provisioning, outages or maintenance Acquainted with Rails and deployment tools like Capistrano Assist in the rollout and deployment of new product features and installations, to facilitate rapid iteration and constant growth Be aware of current CVEs, potential attack vectors, and vulnerabilities, and apply patches as soon as possible Handle incident responses, troubleshooting and fixes for various products/services Work closely with development teams to ensure that platforms are designed with scale, operability, and performance in mind Participate in a 24x7 rotation for production issue escalations Evaluate and learn new technologies REQUIREMENTS Good understanding of Unix/Linux Systems 4 to 9 years of relevant experience Bash/Perl/Ruby/Python Basic DNS & Networking, TCP/UDP, IP Routing Good understanding of OpenSSL, HTTP, Nginx, Ansible, Nagios Bring great systems know-how to the team Exhibit a sense of urgency to resolve issues BENEFITS Our benefits include a competitive salary, bonus and equity program, 100% company paid medical insurance, a flexible and generous vacation policy, daily catered lunch, free snacks etc.

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