Job Title: Customer Relationship Manager
Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
- Build and nurture long-term relationships with clients through proactive engagement and personalized support.
- Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
- Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
- Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
- Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
- Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
- Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
- Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
- Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
- Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Kubernetes
Docker
Amazon Web Services (AWS)• Support software build and release efforts:
• Create, set up, and maintain builds
• Review build results and resolve build problems
• Create and Maintain build servers
• Plan, manage, and control product releases
• Validate, archive, and escrow product releases
• Maintain and administer configuration management tools, including source control, defect management, project management, and other systems.
• Develop scripts and programs to automate process and integrate tools.
• Resolve help desk requests from worldwide product development staff.
• Participate in team and process improvement projects.
• Interact with product development teams to plan and implement tool and build improvements.
• Perform other duties as assigned.
While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.
Required Skills
• TFS 2017 vNext Builds or AzureDevOps Builds Process
• Must to have PowerShell 3.0+ Scripting knowledge
• Exposure on Build Tools like MSbuild, NANT, XCode.
• Exposure on Creating and Maintaining vCenter/VMware vSphere 6.5
• Hands On experiences on above Win2k12 OS and basic info on MacOS
• Good to have Shell or Batch Script (optional)
Required Experience
Candidates for this position should hold the following qualifications to be considered as a suitable applicant. Please note that except where specified as “preferred,” or as a “plus,” all points listed below are considered minimum requirements.
• Bachelors Degree in a related discipline is strongly preferred
• 3 or more years experience with Software Configuration Management tools, concepts, and processes.
• Exposure to Source control systems such as TFS, GIT, or Subversion (Optional)
• Familiarity with object-oriented concepts and programming in C# and Power Shell Scripting.
• Experience working on AzureDevOps Builds or vNext Builds or Jenkins Builds
• Experience working with developers to resolve development issues related to source control systems.
DockerKubernetesAmazon Web Services (AWS)Please Apply - https://zrec.in/7EYKe?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: Senior DevOps Engineer / SRE
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 4-6 years
Education: B.Tech/MCA
Notice Period: Immediately
About Us
At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.
Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.
We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.
Role Summary
We are seeking a Senior DevOps Engineer (SRE) to manage and optimize large-scale, mission-critical production systems. The ideal candidate will have a strong problem-solving mindset, extensive experience in troubleshooting, and expertise in scaling, automating, and enhancing system reliability. This role requires hands-on proficiency in tools like Kubernetes, Terraform, CI/CD, and cloud platforms (AWS, GCP, Azure), along with scripting skills in Python or Go. The candidate will drive observability and monitoring initiatives using tools like Prometheus, Grafana, and APM solutions (Datadog, New Relic, OpenTelemetry).
Strong communication, incident management skills, and a collaborative approach are essential. Experience in team leadership and multi-client engagement is a plus.
Ideal Candidate Profile
- Solid 4-6 years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- Strong Hands-on experience with managing Large Scale Production Systems
- Strong Production Troubleshooting Skills and handling high-pressure situations.
- Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka)
- Worked on making production systems more Scalable, Highly Available and Fault-tolerant
- Hands-on experience with ELK or other logging and observability tools
- Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty
- Problem-Solving Mindset
- Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc
- Good with Python/Go Scripting Automation
- Strong with fundamentals like DNS, Networking, Linux
- Experience with APM tools like - Newrelic, Datadog, OpenTelemetry
- Good experience with Incident Response, Incident Management, Writing detailed RCAs
- Experience with Applications best practices in making apps more reliable and fault-tolerant
- Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
- Able to manage multiple clients and take ownership of client issues.
- Experience with Git and coding best practices
Good to have
- Team-leading Experience
- Multiple Client Handling
- Requirements gathering from clients
- Good Communication
Key Responsibilities
- Design and Development:
- Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
- Collaborate with product and engineering teams to translate business requirements into technical specifications.
- Write clean, maintainable, and efficient code, following best practices and coding standards.
- Cloud Infrastructure:
- Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
- Implement and manage CI/CD pipelines for automated deployment and testing.
- Ensure the security, reliability, and performance of cloud infrastructure.
- Technical Leadership:
- Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
- Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
- Lead technical discussions and contribute to architectural decisions.
- Problem Solving and Troubleshooting:
- Identify, diagnose, and resolve complex software and infrastructure issues.
- Perform root cause analysis for production incidents and implement preventative measures.
- Continuous Improvement:
- Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
- Contribute to the continuous improvement of development processes, tools, and methodologies.
- Drive innovation by experimenting with new technologies and solutions to enhance the platform.
- Collaboration:
- Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
- Communicate effectively with stakeholders, including technical and non-technical team members.
- Client Interaction & Management:
- Will serve as a direct point of contact for multiple clients.
- Able to handle the unique technical needs and challenges of two or more clients concurrently.
- Involve both direct interaction with clients and internal team coordination.
- Production Systems Management:
- Must have extensive experience in managing, monitoring, and debugging production environments.
- Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.
DockerKubernetesAmazon Web Services (AWS)Please Apply - https://zrec.in/L51Qf?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: Senior DevOps Engineer (Infrastructure/SRE)
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 4-6 years
Education: B.Tech/MCA
Notice Period: Immediately
About Us
At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.
Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.
We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.
Role Summary
We are looking for a Senior DevOps Engineer (Infrastructure) to design, automate, and manage cloud-based and datacentre infrastructure for diverse projects. The ideal candidate will have deep expertise in a public cloud platform (AWS, GCP, or Azure), with a strong focus on cost optimization, security best practices, and infrastructure automation using tools like Terraform and CI/CD pipelines.
This role involves designing scalable architectures (containers, serverless, and VMs), managing databases, and ensuring system observability with tools like Prometheus and Grafana. Strong leadership, client communication, and team mentoring skills are essential. Experience with VPN technologies and configuration management tools (Ansible, Helm) is also critical. Multi-cloud experience and familiarity with APM tools are a plus.
Ideal Candidate Profile
- Solid 4-6 years of experience as a DevOps engineer with a proven track record of architecting and automating solutions on Cloud
- Experience in troubleshooting production incidents and handling high-pressure situations.
- Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Extensive experience with Kubernetes, Terraform, ArgoCD, and Helm.
- Strong with at least one public cloud AWS/GCP/Azure
- Strong with Cost Optimization and Security Best practices
- Strong with Infrastructure automation using Terraform and CI/CD automation
- Strong with Configuration Management using Ansible, Helm etc
- Good with designing architectures (Containers, Serverless, VMs etc)
- Hands-on Experience working on Multiple Projects
- Strong with Client communication and requirements gathering
- Databases management experience
- Good experience with Prometheus, Grafana & Alert Manager
- Able to manage multiple clients and take ownership of client issues.
- Experience with Git and coding best practices
- Proficiency in cloud networking, including VPCs, DNS, VPNs (OpenVPN, OpenSwan, Pritunl, Site-to-Site VPNs), load balancers, and firewalls, ensuring secure and efficient connectivity.
- Strong understanding of cloud security best practices, identity and access management (IAM), and compliance requirements for modern infrastructure.
Good to have
- Multi-cloud experience with AWS, GCP & Azure
- Experience with APM & Observability tools like - Newrelic, Datadog, and OpenTelemetry
- Proficiency in scripting languages (Python, Go) for automation and tooling to improve infrastructure and application reliability.
Key Responsibilities
- Design and Development:
- Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
- Collaborate with product and engineering teams to translate business requirements into technical specifications.
- Write clean, maintainable, and efficient code, following best practices and coding standards.
- Cloud Infrastructure:
- Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
- Implement and manage CI/CD pipelines for automated deployment and testing.
- Ensure the security, reliability, and performance of cloud infrastructure.
- Technical Leadership:
- Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
- Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
- Lead technical discussions and contribute to architectural decisions.
- Problem Solving and Troubleshooting:
- Identify, diagnose, and resolve complex software and infrastructure issues.
- Perform root cause analysis for production incidents and implement preventative measures.
- Continuous Improvement:
- Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
- Contribute to the continuous improvement of development processes, tools, and methodologies.
- Drive innovation by experimenting with new technologies and solutions to enhance the platform.
- Collaboration:
- Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
- Communicate effectively with stakeholders, including technical and non-technical team members.
- Client Interaction & Management:
- Will serve as a direct point of contact for multiple clients.
- Able to handle the unique technical needs and challenges of two or more clients concurrently.
- Involve both direct interaction with clients and internal team coordination.
- Production Systems Management:
- Must have extensive experience in managing, monitoring, and debugging production environments.
- Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.
Frontend Web Developer Responsibilities
- UI Development: Develop interactive and responsive web applications using React.
- API Integration: Integrate with RESTful APIs to fetch and display data dynamically.
- AI/ML Integration: Collaborate with AI/ML engineers to integrate AI models into the frontend, providing real-time insights and enhancing data-driven features.
- Dashboard Creation: Design and implement dashboards that provide comprehensive overviews of data, powered by AI/ML insights.
- Graph Integration: Utilize libraries like D3.js, Chart.js, Plotly or Recharts to create interactive and visually appealing graphs and charts.
- Data Comparison: Implement features to compare data across different time periods and datasets.
- User Interaction: Implement AI-driven user interaction features such as chatbots, virtual assistants, and recommendation systems.
- State Management: Implement state management solutions using Redux and Context API.
- Collaboration: Work closely with backend developers to ensure seamless API integration and data flow.
- Performance Optimization: Optimize application performance and ensure cross-browser compatibility.
- User Testing: Conduct user testing and gather feedback to improve UI/UX.
- Code Quality: Write clean, maintainable, and efficient code, participate in code reviews, and provide feedback to peers.
- Documentation: Maintain comprehensive documentation for the frontend codebase and components.
- Industry Trends: Stay up-to-date with the latest industry trends and technologies to ensure the application remains current and competitive
DockerKubernetesAmazon Web Services (AWS)Job Purpose and Impact
The DevOps Engineer is a key position to strengthen the security automation capabilities which have been identified as a critical area for growth and specialization within Global IT’s scope. As part of the Cyber Intelligence Operation’s DevOps Team, you will be helping shape our automation efforts by building, maintaining and supporting our security infrastructure.
Key Accountabilities
- Collaborate with internal and external partners to understand and evaluate business requirements.
- Implement modern engineering practices to ensure product quality.
- Provide designs, prototypes and implementations incorporating software engineering best practices, tools and monitoring according to industry standards.
- Write well-designed, testable and efficient code using full-stack engineering capability.
- Integrate software components into a fully functional software system.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Proficiency in at least one configuration management or orchestration tool, such as Ansible.
- Experience with cloud monitoring and logging services.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent exp
- Knowledge of public cloud services & application programming interfaces
- Working exp with continuous integration and delivery practices
Preferred Qualifications
- 3-5 years of relevant exp whether in IT, IS, or software development
- Exp in:
- Code repositories such as Git
- Scripting languages (Python & PowerShell)
- Using Windows, Linux, Unix, and mobile platforms within cloud services such as AWS
- Cloud infrastructure as a service (IaaS) / platform as a service (PaaS), microservices, Docker containers, Kubernetes, Terraform, Jenkins
- Databases such as Postgres, SQL, Elastic
KubernetesDockerAmazon Web Services (AWS)Description
DevOps Engineer / SRE
- Understanding of maintenance of existing systems (Virtual machines), Linux stack
- Experience running, operating and maintainence of Kubernetes pods
- Strong Scripting skills
- Experience in AWS
- Knowledge of configuring/optimizing open source tools like Kafka, etc.
- Strong automation maintenance - ability to identify opportunities to speed up build and deploy process with strong validation and automation
- Optimizing and standardizing monitoring, alerting.
- Experience in Google cloud platform
- Experience/ Knowledge in Python will be an added advantage
- Experience on Monitoring Tools like Jenkins, Kubernetes ,Nagios,Terraform etc
JenkinsDockerKubernetesPosition: DevOps Engineer
Job Description
The candidate should have the following Skills:
- Hands-on experience with DevOps & CICD open source tools (Jenkins, ), including AWS DevOps services (CodePipeline, CloudFormation, etc).
- Experience in building and deploying using Java/Python/Node.js on Cloud infrastructure (Docker or Kubernetes containers or Lambda.)
- Exposure to Cloud operations, releases, and configuration management
- Experience in implementing Non-functional requirements for microservices, including performance, security, compliance, HA and Disaster Recovery.
- Good soft skills, great attitude, and passion for working in a product startup environment
Total Experience of 2-5 years post BE or BTech or MCA in Computer Science Engineering.
Docker
PythonResponsibilities
- Building and maintenance of resilient and scalable production infrastructure
- Improvement of monitoring systems
- Creation and support of development automation processes (CI / CD)
- Participation in infrastructure development
- Detection of problems in architecture and proposing of solutions for solving them
- Creation of tasks for system improvements for system scalability, performance and monitoring
- Analysis of product requirements in the aspect of devops
- Managing a team of DevOps, control of task deliveries
- Incident analysis and fixing
Technology stack
Linux, Bash, Salt/Ansible, LXC, libvirt, IPsec, VXLAN, Open vSwitch, OpenVPN, OSPF, BIRD, Cisco NX-OS, Multicast, PIM, LVM, software RAID, LUKS, PostgreSQL, nginx, haproxy, Prometheus, Grafana, Zabbix, GitLab, Capistrano
Skills and Experience
- Understanding of the distributed systems principles
- Understanding of principles for building a resistant network infrastructure
- Experience of Ubuntu Linux administration (Debian-like will be a plus)
- Strong knowledge of Bash
- Experience of working with LXC-containers
- Understanding and experience with infrastructure as a code approach
- Experience of development idempotent Ansible roles
- Experience with relational databases (PostgeSQL), ability to create simple SQL queries
- Experience with git
- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)
- Understanding of dynamic routing (OSPF)
Preferred experience
- Experience of working with highload zero-downtown environments
- Experience of coding on Python
- Experience of working with IPsec, VXLAN, Open vSwitch
- Knowledge and experience of working with network equipment Cisco
- Experience of working with Cisco NX-OS
- Knowledge of principles of multicast protocols IGMP, PIM
- Experience of setting multicast on Cisco equipment
- Experience of working with Solarflare Onload
- Experience administering Atlassian products
Amazon Web Services (AWS)We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead to identify and establish DevOps practices in the company. You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.
Responsibilities
- Deployment, automation, management, and maintenance of production systems.
- Ensuring availability, performance, security, and scalability of production systems.
- Evaluation of new technology alternatives and vendor products.
- System troubleshooting and problem resolution across various application domains and platforms.
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on the AWS
platform.
- Manage the establishment and configuration of SaaS infrastructure in an agile way
by storing infrastructure as code and employing automated configuration management tools with a goal to be able to re-provision environments at any point in time.
- Be accountable for proper backup and disaster recovery procedures.
- Drive operational cost reductions through service optimizations and demand-based
auto-scaling.
- Have on-call responsibilities.
- Perform root cause analysis for production errors
- Uses open source technologies and tools to accomplish specific use cases encountered
within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom workflow.
Requirements
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- Prior experience as a software developer in a couple of high-level programming
languages.
- Extensive experience in any Javascript-based framework since we will be deploying services to NodeJS on AWS Lambda (Serverless)
- Strong Linux system administration background.
- Ability to present and communicate the architecture in a visual form.
- Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT
gateway, DynamoDB)
- Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~
1 Lakh users a day)
- A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
- Expertise with Git
- Experience implementing CI/CD (e.g. Jenkins, TravisCI)
- Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or
Mongo.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the
ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as
needed.
AngularJS (1.x)Docker
Go Programming (Golang)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon