Job Title: Customer Relationship Manager
Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
- Build and nurture long-term relationships with clients through proactive engagement and personalized support.
- Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
- Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
- Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
- Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
- Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
- Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
- Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
- Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
- Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Candidate must be from a product-based company with experience handling large-scale production traffic.
2. Candidate must have strong Linux expertise with hands-on production troubleshooting and working knowledge of databases and middleware (Mongo, Redis, Cassandra, Elasticsearch, Kafka).
3. Candidate must have solid experience with Kubernetes.
4. Candidate should have strong knowledge of configuration management tools like Ansible, Terraform, and Chef / Puppet. Add on- Prometheus & Grafana etc.
5. Candidate must be an individual contributor with strong ownership.
6. Candidate must have hands-on experience with DATABASE MIGRATIONS and observability tools such as Prometheus and Grafana.
7. Candidate must have working knowledge of Go/Python and Java.
8. Candidate should have working experience on Cloud platform - AWS
9. Candidate should have Minimum 1.5 years stability per organization, and a clear reason for relocation
Docker
Kubernetes
Amazon Web Services (AWS)Please Apply - https://zrec.in/GzLLD?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: DevOps Engineer AWS
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 2-4 years
Education: B.Tech/MCA/BCA
Notice Period: Immediately
Infra360.io is searching for a DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As a DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure.
Below is a detailed description of the roles and responsibilities, expectations for the role.
Tech Stack :
- Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
- Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
- ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
- Helm: Expertise in Helm for managing Kubernetes applications.
- Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
- Debugging and Troubleshooting: The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.
Key Responsibilities:
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
Ideal Candidate Profile:
- A graduation/post-graduation degree in Computer Science and related fields
- 2-4 years of strong DevOps experience with the Linux environment.
- Strong interest in working in our tech stack
- Excellent communication skills
- Worked with minimal supervision and love to work as a self-starter
- Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
- Experience with version control systems like Git
- Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
- Strong experience with managing the Production Systems day in and day out
- Experience in finding issues in different layers of architecture in production environment and fixing them
- Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
- Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
- Experience in automation tools like Ansible/SaltStack and Jenkins
- Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
- Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
- Experience with managing/mentoring small team of 2-3 people (desirable)
- Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
- Experience in logging tools Like ELK/Loki.
Frontend Web Developer Responsibilities
- UI Development: Develop interactive and responsive web applications using React.
- API Integration: Integrate with RESTful APIs to fetch and display data dynamically.
- AI/ML Integration: Collaborate with AI/ML engineers to integrate AI models into the frontend, providing real-time insights and enhancing data-driven features.
- Dashboard Creation: Design and implement dashboards that provide comprehensive overviews of data, powered by AI/ML insights.
- Graph Integration: Utilize libraries like D3.js, Chart.js, Plotly or Recharts to create interactive and visually appealing graphs and charts.
- Data Comparison: Implement features to compare data across different time periods and datasets.
- User Interaction: Implement AI-driven user interaction features such as chatbots, virtual assistants, and recommendation systems.
- State Management: Implement state management solutions using Redux and Context API.
- Collaboration: Work closely with backend developers to ensure seamless API integration and data flow.
- Performance Optimization: Optimize application performance and ensure cross-browser compatibility.
- User Testing: Conduct user testing and gather feedback to improve UI/UX.
- Code Quality: Write clean, maintainable, and efficient code, participate in code reviews, and provide feedback to peers.
- Documentation: Maintain comprehensive documentation for the frontend codebase and components.
- Industry Trends: Stay up-to-date with the latest industry trends and technologies to ensure the application remains current and competitive
DockerKubernetesAmazon Web Services (AWS)Job Purpose and Impact
The DevOps Engineer is a key position to strengthen the security automation capabilities which have been identified as a critical area for growth and specialization within Global IT’s scope. As part of the Cyber Intelligence Operation’s DevOps Team, you will be helping shape our automation efforts by building, maintaining and supporting our security infrastructure.
Key Accountabilities
- Collaborate with internal and external partners to understand and evaluate business requirements.
- Implement modern engineering practices to ensure product quality.
- Provide designs, prototypes and implementations incorporating software engineering best practices, tools and monitoring according to industry standards.
- Write well-designed, testable and efficient code using full-stack engineering capability.
- Integrate software components into a fully functional software system.
- Independently solve moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- Proficiency in at least one configuration management or orchestration tool, such as Ansible.
- Experience with cloud monitoring and logging services.
Qualifications
Minimum Qualifications
- Bachelor's degree in a related field or equivalent exp
- Knowledge of public cloud services & application programming interfaces
- Working exp with continuous integration and delivery practices
Preferred Qualifications
- 3-5 years of relevant exp whether in IT, IS, or software development
- Exp in:
- Code repositories such as Git
- Scripting languages (Python & PowerShell)
- Using Windows, Linux, Unix, and mobile platforms within cloud services such as AWS
- Cloud infrastructure as a service (IaaS) / platform as a service (PaaS), microservices, Docker containers, Kubernetes, Terraform, Jenkins
- Databases such as Postgres, SQL, Elastic
Docker
JenkinsDevops
Job Sector: IT , Software
Job Type: Permanent
Location: Sholinganallur (Chennai)
Experience: 6 -8 Years
Salary: 11 – 13 LPA
Education: Any Graduate
Notice Period: Immediate
Key Skills: CI/CD Tools –Maven, Gradle, Fastlane, Jenkins, Travis
CV submission closing date: 22/07/2021
Contact at triple eight two zero nine four two double seven
Job Responsibilities:
- Design, develop, ship, and motivate the creation of software and systems to increase product reliability and organizational efficiency.
- Guide reliability practices through the entire software development lifecycle through activities like architecture reviews, code reviews, creating platforms and frameworks, capacity planning, and chaos testing.
- Maintain service health through monitoring and incident response.
- Improve service reliability through blameless post-incident reviews and using code to prevent or respond to problem recurrence.
Required Skills:
- BS degree in Computer Science, related technical field, or equivalent practical experience.
- Experience writing code in Java, Go, Shell, Perl, Python, or a similar language.
- Ability to debug, optimize code, and automate routine tasks.
- Strong interest in SRE topics like SLOs, resilience, scaling, performance, and more.
- We get excited about engineers who:
- have previous experience with public clouds and enabling technology (AWS & Terraform preferred or other similar technologies)
- Familiar on one or more CI/CD Tools – Maven, Gradle, Fastlane, Jenkins, Travis/CircleCI
- Experience designing using asynchronous messaging patterns
JavascriptWe are looking for an experienced DevOps engineer that will help our team establish DevOps
practice. You will work closely with the technical lead to identify and establish DevOps practices in the company.You will also help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices. This would be a hybrid role and the person would be expected to also do some application-level programming in their downtime.
Responsibilities
- Deployment, automation, management, and maintenance of production systems.
- Ensuring availability, performance, security, and scalability of production systems.
- Evaluation of new technology alternatives and vendor products.
- System troubleshooting and problem resolution across various application domains and
platforms.
- Providing recommendations for architecture and process improvements.
- Definition and deployment of systems for metrics, logging, and monitoring on AWS
platform.
- Manage the establishment and configuration of SaaS infrastructure in an agile way
by storing infrastructure as code and employing automated configuration
management tools with a goal to be able to re-provision environments at any point in
time.
- Be accountable for proper backup and disaster recovery procedures.
- Drive operational cost reductions through service optimizations and demand based
auto scaling.
- Have on call responsibilities.
- Perform root cause analysis for production errors
- Uses open source technologies and tools to accomplish specific use cases encountered
within the project.
- Uses coding languages or scripting methodologies to solve a problem with a custom
workflow.
Requirements
- Systematic problem-solving approach, coupled with strong communication skills and a
sense of ownership and drive.
- Prior experience as a software developer in a couple of high level programming
languages.
- Extensive experience in any Javascript based framework since we will be deploying
services to NodeJS on AWS Lambda (Serverless)
- Extensive experience with web servers such as Nginx/Apache
- Strong Linux system administration background.
- Ability to present and communicate the architecture in a visual form.
- Strong knowledge of AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, NAT
gateway, DynamoDB)
- Experience maintaining and deploying highly-available, fault-tolerant systems at scale (~
1 Lakh users a day)
- A drive towards automating repetitive tasks (e.g. scripting via Bash, Python, Ruby, etc)
- Expertise with Git
- Experience implementing CI/CD (e.g. Jenkins, TravisCI)
- Strong experience with databases such as MySQL, NoSQL, Elasticsearch, Redis and/or
Mongo.
- Stellar troubleshooting skills with the ability to spot issues before they become problems.
- Current with industry trends, IT ops and industry best practices, and able to identify the
ones we should implement.
- Time and project management skills, with the capability to prioritize and multitask as
needed.
Django
Python
React.jsJenkinsNumerator is a data and technology company reinventing market research. Headquartered in Chicago, IL, Numerator has 1,600 employees worldwide. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change. The majority of Fortune 100 companies are Numerator clients.
Job Description
What We Do and How?
We are a market research company, revolutionizing how it's done! We mix fast paced development and unique approaches to bring best practices and strategy to our technology. Our tech stack is deep, leveraging several languages and frameworks including Python, C#, Java, Kotlin, React, Angular, and Django among others. Our engineering hurdles sit at the intersection of technologies ranging from mobile, computer vision and crowdsourcing, to machine learning and big data analytics.
Our Team
From San Francisco to Chicago to Ottawa, our R&D team is comprised of talented individuals spanning across a robust tech stack. The R&D team is comprised of product, data analytics, engineers across Front End, Back End, DevOps, Business Intelligence, ETL, Data Science, Mobile Apps, and much more. Across these different groups we work towards one common goal: To build products into efficient and seamless user experiences that help our clients succeed.
Numerator is looking for a Infrastructure Engineer to join our growing team. This is a unique opportunity where you will get a chance to work with an established and rapidly evolving platforms that handles millions of requests and massive amounts of data. In this position, you will be responsible for taking on new initiatives to automate, enhance, maintain, and scale services in a rapidly-scaling SaaS environment.
As a member of our team, you will make an immediate impact as you help build out and expand our technology platforms across several software products. This is a fast-paced role with high growth, visibility, impact, and where many of the decisions for new projects will be driven by you and your team from inception through production.
Some of the technologies we frequently use include: Terraform, Ansible, SumoLogic, Kubernetes, and many AWS-native services.
• Develop and test the cloud infrastructure to scale a rapidly growing ecosystem.
• Monitor and improve DevOps tools and processes, automate mundane tasks, and improve system reliability.
• Provide deep expertise to help steer scalability and stability improvements early in the life-cycle of development while working with the rest of the team to automate existing processes that deploy, test, and lead our production environments.
• Train teams to improve self-healing and self-service cloud-based ecosystems in an evolving AWS infrastructure.
• Build internal tools to demonstrate performance and operational efficiency.
• Develop comprehensive monitoring solutions to provide full visibility to the different platform components using tools and services like Kubernetes, Sumologic, Prometheus, Grafana.
• Identify and troubleshoot any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network, and application.
• Work cross-functionally with various teams to improve Numerator’s infrastructure through automation.
• Work with other teams to assist with issue resolutions related to application configuration, deployment, or debugging.
• Lead by example and evangelize DevOps best practice within other engineering teams at Numerator.
Skills & Requirements
What you bring
• A minimum of 3 years of work experience in backend software, DevOps, or a related field.
• A passion for software engineering, automation and operations and are excited about reliability, availability and performance.
• Availability to participate in after-hours on-call support with your fellow engineers.
• Strong analytical and problem-solving mindset combined with experience troubleshooting large scale systems.
• Fundamental knowledge in networking; operating systems; package build system (IP subnets and routing, ACL’s, Core Ubuntu, PIP and NPM).
• Experience with automation technologies to build, deploy and integrate both infrastructure and applications (e.g., Terraform, Ansible).
• Experience using scripting languages like Python and *nix tools (Bash, sed/awk, Make).
• You enjoy developing and managing real-time distributed platforms and services that scale billions of requests.
• Have the ability to manage multiple systems across stratified environments.
• A deep enthusiasm for the Cloud and DevOps and keen to get other people involved.
• Experience with scaling and operationalizing distributed data stores, file systems and services.
• Running services in AWS or other cloud platforms, strong experience with Linux systems.
• Experience in modern software paradigms including cloud applications and serverless architectures.
• You look ahead to identify opportunities and foster a culture of innovation.
• BS, MS or Ph.D. in Computer Science or a related field, or equivalent work experience.
Nice to haves
• Previous experience working with a geographically distributed software engineering team.
• Experience working with Jenkins or Circle-CI
• Experience with storage optimizations and management
• Solid understanding of building scalable, highly performant systems and services
• Expertise with big data, analytics, machine learning, and personalization.
• Start-up or CPG industry experience
If this sounds like something you would like to be part of, we’d love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology, and methodologies we use are constantly changing and we value talent and interest over specific experience.
Disclaimer: We do not charge any fee for employment and the same applies to the Recruitment Partners who we work with. Numerator is an equal opportunity employer. Employment decisions are based on merit. Additionally, we do not ask for any refundable security deposit to be paid in bank accounts for employment purposes. We request candidates to be cautious of misleading communications and not pay any fee/ deposit to individuals/ agencies/ employment portals on the pretext of attending Numerator interview process or seeking employment with us. These would be fraudulent in nature. Anyone dealing with such individuals/agencies/
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Amazon Web Services (AWS)KubernetesThis person MUST have:
- B.E Computer Science or equivalent
- 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
- 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
- 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
- 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
- Experience configuring/maintaining one monitoring tool.
- Excellent verbal & written communication skills.
- Candidates with certifications - AWS, GCP, CKA, etc will be preferred
- Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).
Experience:
- Min 3 years of experience as SRE automation engineer building, running, and maintaining production sites. Not looking for candidates who have experience only as L1/L2.
Location:
- Remotely, anywhere in India
Timings:
- The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
JavaJenkins
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon