Job Title: Customer Relationship Manager
Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
- Build and nurture long-term relationships with clients through proactive engagement and personalized support.
- Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
- Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
- Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
- Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
- Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
- Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
- Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
- Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
- Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.
Subodh Popalwar
Software Engineer, Memorres
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Kubernetes
grafanaAbout Kiru:
Kiru is a forward-thinking payments startup on a mission to revolutionise the digital payments landscape in Africa and beyond. Our innovative solutions will reshape how people transact, making payments safer, faster, and more accessible. Join us on our journey to redefine the future of payments.
Position Overview:
We are searching for a highly skilled and motivated DevOps Engineer to join our dynamic team in Pune, India. As a DevOps Engineer at Kiru, you will play a critical role in ensuring our payment infrastructure's reliability, scalability, and security.
Key Responsibilities:
- Utilize your expertise in technology infrastructure configuration to manage and automate infrastructure effectively.
- Collaborate with cross-functional teams, including Software Developers and technology management, to design and implement robust and efficient DevOps solutions.
- Configure and maintain a secure backend environment focusing on network isolation and VPN access.
- Implement and manage monitoring solutions like ZipKin, Jaeger, New Relic, or DataDog and visualisation and alerting solutions like Prometheus and Grafana.
- Work closely with developers to instrument code for visualisation and alerts, ensuring system performance and stability.
- Contribute to the continuous improvement of development and deployment pipelines.
- Collaborate on the selection and implementation of appropriate DevOps tools and technologies.
- Troubleshoot and resolve infrastructure and deployment issues promptly to minimize downtime.
- Stay up-to-date with emerging DevOps trends and best practices.
- Create and maintain comprehensive documentation related to DevOps processes and configurations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as a DevOps Engineer or in a similar role.
- Experience configuring infrastructure on Microsoft Azure
- Experience with Kubernetes as a container orchestration technology
- Experience with Terraform and Azure ARM or Bicep templates for infrastructure provisioning and management.
- Experience configuring and maintaining secure backend environments, including network isolation and VPN access.
- Proficiency in setting up and managing monitoring and visualization tools such as ZipKin, Jaeger, New Relic, DataDog, Prometheus, and Grafana.
- Ability to collaborate effectively with developers to instrument code for visualization and alerts.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and teamwork skills.
- A proactive and self-motivated approach to work.
Desired Skills:
- Experience with Azure Kubernetes Services and managing identities across Azure services.
- Previous experience in a financial or payment systems environment.
About Kiru:
At Kiru, we believe that success is achieved through collaboration. We recognise that every team member has a vital role to play, and it's the partnerships we build within our organisation that drive our customers' success and our growth as a business.
We are more than just a team; we are a close-knit partnership. By bringing together diverse talents and fostering powerful collaborations, we innovate, share knowledge, and continually learn from one another. We take pride in our daily achievements but never stop challenging ourselves and supporting each other. Together, we reach new heights and envision a brighter future.
Regardless of your career journey, we provide the guidance and resources you need to thrive. You will have everything required to excel through training programs, mentorship, and ongoing support. At Kiru, your success is our success, and that success matters because we are the essential partners for the world's most critical businesses. These companies manufacture, transport, and supply the world's essential goods.
Equal Opportunities and Accommodations Statement:
Kiru is committed to fostering a workplace and global community where inclusion is celebrated and where you can bring your authentic selfbecause that's who we're interested in. If you are interested in this role but don't meet every qualification in the job description, don't hesitate to apply. We are an equal opportunity employer.
Kubernetes
Docker
Amazon Web Services (AWS)Responsibilities
- Implement various development, testing, automation tools, and IT infrastructure
- Design, build and automate the AWS infrastructure (VPC, EC2, Networking, EMR, RDS, S3, ALB, Cloud Front, etc.) using Terraform
- Manage end-to-end production workloads hosted on Docker and AWS
- Automate CI pipeline using Groovy DSL
- Deploy and configure Kubernetes clusters (EKS)
- Design and build a CI/CD Pipeline to deploy applications using Jenkins and Docker
Eligibility
- At least 8 years of proven experience in AWS-based DevOps/cloud engineering and implementations
- Expertise in all common AWS Cloud services like EC2, EKS, S3, VPC, Lambda, API Gateway, ALB, Redis, etc.
- Experience in deploying and managing production environments in Amazon AWS
- Strong experience in continuous integration and continuous deployment
- Knowledge of application build, deployment, and configuration using one of the tools: Jenkins
KubernetesDockerAmazon Web Services (AWS)Expert troubleshooting skills.
Expertise in designing highly secure cloud services and cloud infrastructure using AWS
(EC2, RDS, S3, ECS, Route53)
Experience with DevOps tools including Docker, Ansible, Terraform.
• Experience with monitoring tools such as DataDog, Splunk.
Experience building and maintaining large scale infrastructure in AWS including
experience leveraging one or more coding languages for automation.
Experience providing 24X7 on call production support.
Understanding of best practices, industry standards and repeatable, supportable
processes.
Knowledge and working experience of container-based deployments such as Docker,
Terraform, AWS ECS.
of TCP/IP, DNS, Certs & Networking Concepts.
Knowledge and working experience of the CI/CD development pipeline and experience
of the CI/CD maturity model. (Jenkins)
Knowledge and working experience
Strong core Linux OS skills, shell scripting, python scripting.
Working experience of modern engineering operations duties, including providing the
necessary tools and infrastructure to support high performance Dev and QA teams.
Database, MySQL administration skills is a plus.
Prior work in high load and high-traffic infrastructure is a plus.
Clear vision of and commitment to providing outstanding customer service.
Kubernetes
JenkinsAmazon Web Services (AWS)● Manage AWS services and day to day cloud operations.
● Work closely with the development and QA team to make the deployment process
smooth and devise new tools and technologies in order to achieve automation of most
of the components.
● Strengthen the infrastructure in terms of Reliability (configuring HA etc.), Security (cloud
network management, VPC, etc.) and Scalability (configuring clusters, load balancers,
etc.)
● Expert level understanding of DB replication, Sharding (mySQL DB Systems), HA
clusters, Failovers and recovery mechanisms.
● Build and maintain CI-CD (continuous integration/deployment) workflows.
● Having an expert knowledge on AWS EC2, S3, RDS, Cloudfront and other AWS offered
services and products.
● Installation and management of software systems in order to support the development
team e.g. DB installation and administration, web servers, caching and other such
systems.
Requirements:
● B. Tech or Bachelor's in a related field.
● 2-5 years of hands-on experience with AWS cloud services such as EC2, ECS,
Cloudwatch, SQS, S3, CloudFront, route53.
● Experience with setting up CI-CD pipelines and successfully running large scale
systems.
● Experience with source control systems (SVN, GIT etc), Deployment and build
automation tools like Jenkins, Bamboo, Ansible etc.
● Good experience and understanding of Linux/Unix based systems and hands-on
experience working with them with respect to networking, security, administration.
● Atleast 1-2 years of experience with shell/python/perl scripting; having experience with
Bash scripting is an added advantage.
● Experience with automation tasks like, automated backups, configuring fail overs,
automating deployment related process is a must have.
● Good to have knowledge of setting up the ELK stack; Infrastructure as a code services
like Terraform; working and automating processes with AWS SDK/CLI tools with scripts
DockerKubernetesJenkinsClient: Sony Corporation
Position: 3
Exp: 5-8Years
DevOps Engineer
Location: Bangalore
Budget: 16.5 LPA Max
Gerrit ,Jenkins, Rabbit MQ AWS Linux
Python ,Ansible, Tomcat ,Postgresql
Grafana ,Groovy,HTML,Shell,Apache,Git , ELK
Amazon Web Services (AWS)Kubernetes
Git- Preferred experience in development associated with Kafka or big data technologies understand essential Kafka components like Zookeeper, Brokers, and optimization of Kafka clients applications (Producers & Consumers). -
Experience with Automation of Infrastructure, Testing , DB Deployment Automation, Logging/Monitoring/alerting
- AWS services experience on CloudFormation, ECS, Elastic Container Registry, Pipelines, Cloudwatch, Glue, and other related services.
- AWS Elastic Kubernetes Services (EKS) - Kubernetes and containers managing and auto-scaling -
Good knowledge and hands-on experiences with various AWS services like EC2, RDS, EKS, S3, Lambda, API, Cloudwatch, etc.
- Good and quick with log analysis to perform Root Cause Analysis (RCA) on production deployments and container errors on cloud watch.
Working on ways to automate and improve deployment and release processes.
- High understanding of the Serverless architecture concept. - Good with Deployment automation tools and Investigating to resolve technical issues.
technical issues. - Sound knowledge of APIs, databases, and container-based ETL jobs.
- Planning out projects and being involved in project management decisions. Soft Skills
- Adaptability
- Collaboration with different teams
- Good communication skills
- Team player attitude
DockerKubernetesAmazon Web Services (AWS)We are looking for candidates that have experience in development and have performed CI/CD based projects. Should have a good hands-on Jenkins Master-Slave architecture, used AWS native services like CodeCommit, CodeBuild, CodeDeploy and CodePipeline. Should have experience in setting up cross platform CI/CD pipelines which can be across different cloud platforms or on-premise and cloud platform.
Job Description:
- Hands on with AWS (Amazon Web Services) Cloud with DevOps services and CloudFormation.
- Experience interacting with customer.
- Excellent communication.
- Hands-on in creating and managing Jenkins job, Groovy scripting.
- Experience in setting up Cloud Agnostic and Cloud Native CI/CD Pipelines.
- Experience in Maven.
- Experience in scripting languages like Bash, Powershell, Python.
- Experience in automation tools like Terraform, Ansible, Chef, Puppet.
- Excellent troubleshooting skills.
- Experience in Docker and Kuberneties with creating docker files.
- Hands on with version control systems like GitHub, Gitlab, TFS, BitBucket, etc.
DockerKubernetes
PythonWe are looking for people with programming skills in Python, SQL, Cloud Computing. Candidate should have experience in at least one of the major cloud-computing platforms - AWS/Azure/GCP. He should professioanl experience in handling applications and databases in the cloud using VMs and Docker images. He should have ability to design and develop applications for the cloud.
You will be responsible for
- Leading the DevOps strategy and development of SAAS Product Deployments
- Leading and mentoring other computer programmers.
- Evaluating student work and providing guidance in the online courses in programming and cloud computing.
Desired experience/skills
Qualifications: Graduate degree in Computer Science or related field, or equivalent experience.
Skills:
- Strong programming skills in Python, SQL,
- Cloud Computing
Experience:
2+ years of programming experience including Python, SQL, and Cloud Computing. Familiarity with command line working environment.
Note: A strong programming background, in any language and cloud computing platform is required. We are flexible about the degree of familiarity needed for the specific environments Python, SQL. If you have extensive experience in one of the cloud computing platforms and less in others you should still, consider applying.
Soft Skills:
- Good interpersonal, written, and verbal communication skills; including the ability to explain the concepts to others.
- A strong understanding of algorithms and data structures, and their performance characteristics.
- Awareness of and sensitivity to the educational goals of a multicultural population would also be desirable.
- Detail oriented and well organized.
KubernetesDockerJenkinsMinimum 4 years exp
Skillsets:
- Build automation/CI: Jenkins
- Secure repositories: Artifactory, Nexus
- Build technologies: Maven, Gradle
- Development Languages: Python, Java, C#, Node, Angular, React/Redux
- SCM systems: Git, Github, Bitbucket
- Code Quality: Fisheye, Crucible, SonarQube
- Configuration Management: Packer, Ansible, Puppet, Chef
- Deployment: uDeploy, XLDeploy
- Containerization: Kubernetes, Docker, PCF, OpenShift
- Automation frameworks: Selenium, TestNG, Robot
- Work Management: JAMA, Jira
- Strong problem solving skills, Good verbal and written communication skills
- Good knowledge of Linux environment: RedHat etc.
- Good in shell scripting
- Good to have Cloud Technology : AWS, GCP and Azure
Amazon Web Services (AWS)Python
MongoDB
Follow CutshortSubodh Popalwar
Software Engineer, Memorres