customer support executive

Key Responsibilities:

• Design, implement, and maintain scalable, secure, and cost-effective infrastructure on AWS and Azure
• Set up and manage CI/CD pipelines for smooth code integration and delivery using tools like GitHub Actions, Bitbucket Runners, AWS Code build/deploy, Azure DevOps, etc.
• Containerize applications using Docker and manage orchestration with Kubernetes, ECS, Fargate, AWS EKS, Azure AKS.
• Manage and monitor production deployments to ensure high availability and performance
• Implement and manage CDN solutions using AWS CloudFront and Azure Front Door for optimal content delivery and latency reduction
• Define and apply caching strategies at application, CDN, and reverse proxy layers for performance and scalability
• Set up and manage reverse proxies and Cloudflare WAF to ensure application security and performance
• Implement infrastructure as code (IaC) using Terraform, CloudFormation, or ARM templates
• Administer and optimize databases (RDS, PostgreSQL, MySQL, etc.) including backups, scaling, and monitoring
• Configure and maintain VPCs, subnets, routing, VPNs, and security groups for secure and isolated network setups
• Implement monitoring, logging, and alerting using tools like CloudWatch, Grafana, ELK, or Azure Monitor
• Collaborate with development and QA teams to align infrastructure with application needs
• Troubleshoot infrastructure and deployment issues efficiently and proactively
• Ensure cloud cost optimization and usage tracking

Required Skills & Experience:

• 3-4 years of hands-on experience in a DevOps
• Strong expertise with both AWS and Azure cloud platforms
• Proficient in Git, branching strategies, and pull request workflows
• Deep understanding of CI/CD concepts and experience with pipeline tools
• Proficiency in Docker, container orchestration (Kubernetes, ECS/EKS/AKS)
• Good knowledge of relational databases and experience in managing DB backups, performance, and migrations
• Experience with networking concepts including VPC, subnets, firewalls, VPNs, etc.
• Experience with Infrastructure as Code tools (Terraform preferred)
• Strong working knowledge of CDN technologies: AWS CloudFront and Azure Front Door
• Understanding of caching strategies: edge caching, browser caching, API caching, and reverse proxy-level caching
• Experience with Cloudflare WAF, reverse proxy setups, SSL termination, and rate-limiting
• Familiarity with Linux system administration, scripting (Bash, Python), and automation tools
• Working knowledge of monitoring and logging tools
• Strong troubleshooting and problem-solving skills

Good to Have (Bonus Points):

• Experience with serverless architecture (e.g., AWS Lambda, Azure Functions)
• Exposure to cost monitoring tools like CloudHealth, Azure Cost Management
• Experience with compliance/security best practices (SOC2, ISO, etc.)
• Familiarity with Service Mesh (Istio, Linkerd) and API gateways
• Knowledge of Secrets Management tools (e.g., HashiCorp Vault, AWS Secrets Manager)

• Candidate should have good Platform experience on Azure with Terraform.
• The devops engineer  needs to help developers, create the Pipelines and K8s Deployment Manifests.
• Good to have experience on migrating data from (AWS) to Azure. 
• To manage/automate infrastructure automatically using Terraforms. Jenkins is the key CI/CD tool which we uses and it will be used to run these Terraforms.
• VMs to be provisioned on Azure Cloud and managed.
• Good hands on experience of Networking on Cloud is required.
• Ability to setup Database on VM as well as managed DB and Proper set up of cloud hosted microservices needs to be done to communicate with the db services.
• Kubernetes, Storage, KeyValult, Networking(load balancing and routing) and VMs are the key infrastructure expertise which are essential. 
• Requirement is  to administer Kubernetes cluster end to end. (Application deployment, managing namespaces, load balancing, policy setup, using blue-green/canary deployment models etc).
• The experience in AWS is desirable 
• Python experience is optional however Power shell is mandatory
• Know-how on the use of GitHub

Position Summary

Cloud Engineer helps to solutionize, enable, migrate and onboard clients to a secure cloud
platform, which offload the heavy lifting for the clients so that they can focus on their own business
value creation.

Job Description

• Assessing existing customer systems and/or cloud environment to determine the best migration approach and supporting tools used
• Build a secure and compliant cloud environment, with a proven enterprise operating model, on-going cost optimisation, and day-to-day infrastructure management
• Provide and implement cloud solutions to reduce operational overhead and risk, and automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support their infrastructure
• Collaborate with internal service teams to meet the clients’ needs for their infrastructure and application deployments
• Troubleshoot complex infrastructure deployments, recreate customer issues, and build proof of concept environments that abide by cloud-best-practices & well architecture frameworks
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
• Work on critical, highly complex customer problems that will span across multiple cloud platforms and services
• Identify and drive improvements on process and technical related issues. Act as an escalation point of contact for the clients
• Drive clients meetings & communication during reviews

Requirement:

• Degree in computer science or a similar field.
• At least 2 year of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Strong in Cloud services
• Exposure to AWS/GCP and other cloud-based infrastructure platforms
• Experience with AWS configuration and management – EC2, S3, EBS, ELB, IAM, VPC, RDS, CloudFront etc
• Exposure in architecting, designing, developing, and implementing cloud solutions on AWS platforms or other cloud server such as Azure, Google Cloud
• Proficient in the use and administration of all versions of MS Windows Server
• Experience with Linux and Windows system administration and web server configuration and monitoring
• Solid programming skills in Python, Java, Perl
• Good understanding of software design principles and best practices
• Good knowledge of REST APIs
• Should have hands-on experience in any deployment orchestration tool (Jenkins, Urbancode, Bamboo, etc.)
• Experience with Docker, Kubernetes, and Helm charts
• Hands on experience in Ansible and Git repositories
• Knowledge in Maven / Gradle
• Azure, AWS, and GCP certifications are preferred.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software security policies and enhancements to security on existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. 

Responsibilities

• Consulting with management on the operational requirements of software solutions.
• Contributing expertise on information system options, risk, and operational impact.
• Mentoring junior software developers in gaining experience and assuming DevOps responsibilities.
• Managing the installation and configuration of solutions.
• Collaborating with developers on software requirements, as well as interpreting test stage data.
• Developing interface simulators and designing automated module deployments.
• Completing code and script updates, as well as resolving product implementation errors.
• Overseeing routine maintenance procedures and performing diagnostic tests.
• Documenting processes and monitoring performance metrics.
• Conforming to best practices in network administration and cybersecurity.

Qualifications

• Minimum of 2 years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructure such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail and other services provided by AWS.
• Experience Building a multi-region highly available auto-scaling infrastructure that optimises performance and cost. plan for future infrastructure as well as Maintain & optimise existing infrastructure.
• Conceptualise, architect and build automated deployment pipelines in a CI/CD environment like Jenkins.
• Conceptualise, architect and build a containerised infrastructure using Docker, Mesosphere or similar SaaS platforms.
• Conceptualise, architect and build a secured network utilising VPCs with inputs from the security team.
• Work with developers & QA to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional and performance status.
• Work with developers to institute systems, policies and workflows which allow for rollback of deployments Triage release of applications to production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Assist the developers and on calls for other teams with post mortem, follow up and review of issues affecting production availability.
• Minimum 2 years’ experience in Ansible.
• Must have written playbook to automate provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have had prior experience automating deployments to production and lower environments.
• Experience with APM tools like New Relic and log management tools.
• Our entire platform is hosted on AWS, comprising of web applications, webservices, RDS, Redis and Elastic Search clusters and several other AWS resources like EC2, S3, Cloud front, Route53 and SNS.
• Essential Functions System Architecture Process Design and Implementation

• Minimum of 2 years scripting experience in Ruby/Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible)Establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Establishing and enforcing systems monitoring tools and standards
• Establishing and enforcing Risk Assessment policies and standards
• Establishing and enforcing Escalation policies and standards

What you need to have:

Designation : DevOp Engineer

Location : HSR, Bangalore

About the Company

Making impact driven by Data. 

Vumonic Datalabs is a data-driven startup providing business insights to e-commerce & e-tail companies to help them make data-driven decisions to scale up their business and understand their competition better. As one of the EU's fastest growing (and coolest) data companies, we believe in revolutionizing the way businesses make their most important business decisions by providing first-hand transaction based insights in real-time.. 

About the Role

We are looking for an experienced and ambitious DevOps engineer who will be responsible for deploying product updates, identifying production issues and implementing integrations that meet our customers' needs. As a DevOps engineer at Vumonic Datalabs, you will have the opportunity to work with a thriving global team to help us build functional systems that improve customer experience. If you have a strong background in software engineering, are hungry to learn, compassionate about your work and are familiar with the mentioned technical skills, we’d love to speak with you.

What you’ll do

• Optimize and engineer the Devops infrastructure for high availability, scalability and reliability.
• Monitor Logs on servers & Cloud management
• Build and set up new development tools and infrastructure to reduce occurrences of errors 
• Understand the needs of stakeholders and convey this to developers
• Design scripts to automate and improve development and release processes
• Test and examine codes written by others and analyze results
• Ensure that systems are safe and secure against cybersecurity threats
• Identify technical problems, perform root cause analysis for production errors and develop software updates and ‘fixes’
• Work with software developers, engineers to ensure that development follows established processes and actively communicates with the operations team.
• Design procedures for system troubleshooting and maintenance.

What you need to have

TECHNICAL SKILLS

• Experience working with the following tools : Google Cloud Platform, Kubernetes, Docker, Elastic Search, Terraform, Redis

• Experience working with following tools preferred : Python, Node JS, Mongo-DB, Rancher, Cassandra
• Experience with real-time monitoring of cloud infrastructure using publicly available tools and servers
• 2 or more years of experience as a DevOp (startup/technical experience preferred)

You are

• Excited to learn, are a hustler and “Do-er”
• Passionate about building products that create impact.
• Updated with the latest technological developments & enjoy upskilling yourself with market trends.
• Willing to experiment with novel ideas & take calculated risks.
• Someone with a problem-solving attitude with the ability to handle multiple tasks while meeting expected deadlines.
• Interested to work as part of a supportive, highly motivated and fun team.

• Administration and Support for Azure DevOps Server/Services
• Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
• Process Template Customization and Deployment model
• Migration, Upgrade, Monitor, and Maintenance of ADS Instance
• Automation using REST API to build Extensions and Custom Reporting
• Expert in all Modules of Azure DevOps Server/Service (Work Item, SCM/VC, Build, Release, Test, Reporting Management)"

• CICD Orchestration tools and other SCM/VC tools

• Microsoft MCSD Application Lifecycle Management certified
• A bachelor or master degree with a minimum of 6 years relevant work experience in Azure DevOps Server/Services (SaaS)
• Good communication skills
• Strong knowledge of application lifecycle workflows and processes involved in the design, development, deployment, test, and maintenance of software systems in the Windows environment
• Visual Studio and the .NET Framework experience is required "

• Administration and Support for Azure DevOps Server/Services
• Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
• Process Template Customization and Deployment model
• Work with the user community to adopt new features, enable new use cases, and help resolve any issues
• Create customizations and tools to help support the team’s needs (PM, Dev, Test, & Ops)
• Take the lead in the validation of the application.
• Monitor the health of the solution and take proactive steps to ensure reliable availability and performance
• Manage patches and updates for tooling solutions and related hosting environments including the operating system
• Automate the process for Maintenance"

Job Description

• Experienced in Cloud (AWS, Digital Ocean, Google& Azure) development and System Operations.
• Cloud Storage Services and prior experience in designing and building infrastructure components in Amazon. DigitalOcean (or other cloud providers).
• Strong Linux experience (Red Hat 6.x/CentOS 5.x & 6.x, Debian).
• Expert Knowledge in - Git, Jenkins
• Should have experience in CI/CD Automation using tools like Jenkins, Ansible, puppet/Mcollective, Chef Docker, Kubernetes, GIT, Ansible, Terraform, Packer, Hashicorp Vault Docker, Kubernetes, Python Scripting etc.
• Good working knowledge with scripting languages such as Python, php
• Good communications and Presentation Skills

Preferred Education:

Bachelor's Degree or global equivalent in Computer Science or related field