customer support executive

Permanent positions with a Product Client. Essential Skills: 3+ years’ experience of Windows Server Management 3+ years’ experience in Microsoft Azure Administration, Deployment, Development and Operations Networking (Azure networking, on-premise) Firewalls & VPN Experience in Linux administration Continuous Integration on VSTS in particular Security administration, e.g. setup of appropriate authorisation groups, roles and permissions structures Security (SSL, PKI, SSO, SAML) Experience of Azure ARM based provisioning using Windows Powershell scripting and templates Experience of Azure IaaS and PaaS offerings Experience with automation/configuration management using either Puppet, Chef or runbook ability to use a wide variety of open source technologies and cloud services (experience with Azure is required) Application Deployment tools(CI/CD) and their strategies. Experience building or managing applications from the Application layer down Exposure to security concepts / best practices Familiarity with one or more version control systems mainly Git, source tree Advantageous: Experience of NoSQL technology (i.e. CouchBase) Desired State Configuration and deployment (Puppet) Experience in Container orchestration framework like docker will be definite plus Experience of Azure solution deployment and development Interest in, or experience of, mobile solution development (i.e. worked as part of a team to deliver a mobile application) Azure Service Fabric Visual Studio Team Services for build and deployment

Experience of Linux

Experience using Python or Shell scripting (for Automation) 

Hands-on experience with Implementation of CI/CD Processes 

Experience working  with one cloud platforms (AWS or Azure or Google) 

Experience working with configuration management tools such as Ansible & Chef 

Experience working with   Containerization tool Docker.

Experience working with Container Orchestration tool Kubernetes.

Experience in source Control Management including SVN and/or Bitbucket

& GitHub

Experience with setup & management of monitoring tools like Nagios, Sensu & Prometheus or any other popular tools 

Hands-on experience in Linux, Scripting Language & AWS is mandatory

Troubleshoot and Triage development, Production issues

Duties & Responsibilities:
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure defined as code
• Ensure configuration and compliance with configuration management tools
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization
Qualifications:
• At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Expertise on configuration management
• Hands-on experience deploying and managing infrastructure with Terraform
• Solid foundation of networking and Linux administration
• Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
• Ability to learn/use a wide variety of open source technologies and tools
• Strong bias for action and ownership

Job role

 

Anaxee is India's REACH Engine! To provide access across India, we need to build highly scalable technology which needs scalable Cloud infrastructure. We’re seeking an experienced cloud engineer with expertise in AWS (Amazon Web Services), GCP (Google Cloud Platform), Networking, Security, and Database Management; who will be Managing, Maintaining, Monitoring, Handling Cloud Platforms, and ensuring the security of the same.

 

You will be surrounded by people who are smart and passionate about the work they are doing.

Every day will bring new and exciting challenges to the job.

 

Job Location: Indore | Full Time | Experience: 1 year and Above | Salary ∝ Expertise | Rs. 1.8 LPA to Rs. 2.64 LPA

 

About the company:

 

Anaxee Digital Runners is building India's largest last-mile Outreach & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach the remotest parts of India, on-demand.

 

We want to make REACH across India (remotest places), as easy as ordering pizza, on-demand. Already serving 11000 pin codes (57% of India) | Anaxee is one of the very few venture-funded startups in Central India | Website: www.anaxee.com

 

Important: Check out our company pitch (6 min video) to understand this goal - https://www.youtube.com/watch?v=7QnyJsKedz8

 

Responsibilities (You will enjoy the process):

 

#Triage and troubleshoot issues on the AWS and GCP and participate in a rotating on-call schedule and address urgent issues quickly

#Develop and leverage expert-level knowledge of supported applications and platforms in support of project teams (architecture guidance, implementation support) or business units (analysis).

#Monitoring the process on production runs, communicating the information to the advisory team, and raising production support issues to the project team.

#Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management

#Developing and implementing technical efforts to design, build, and deploy AWS and GCP applications at the direction of lead architects, including large-scale data processing and advanced analytics

#Participate in all aspects of the SDLC for AWS and GCP solutions, including planning, requirements, development, testing, and quality assurance

#Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventive measures

#Educate teams on the implementation of new cloud-based initiatives, providing associated training as required

#Build and maintain operational tools for deployment, monitoring, and analysis of AWS and GCP infrastructure and systems; Design, deploy, maintain, automate & troubleshoot virtual servers and storage systems, firewalls, and Load Balancers in our hybrid cloud environment (AWS and GCP)

 

 

What makes a great DevOps Engineer (Cloud) for Anaxee:

 

#Candidate must have sound knowledge, and hands-on experience, in GCP (Google Cloud Platform) and AWS (Amazon Web Services)

#Good hands-on Linux Operating system OR any other similar distributions, viz. Ubuntu, CentOS, RHEL/RedHat, etc.

#1+ years of experience in the industry

#Bachelor's degree preferred with Science/Maths background (B.Sc/BCA/B.E./B.Tech)

#Enthusiasm to learn new software, take ownership and latent desire and curiosity in the related domain like Cloud, Hosting, Programming, Software development, security.

#Demonstrable skills troubleshooting a wide range of technical problems at application and system level, and have strong organizational skills with eye for detail.

#Prior knowledge of risk-chain is an added advantage

#AWS/GCP certifications is a plus

#Previous startup experience would be a huge plus.

The ideal candidate must be experienced in cloud-based tech, with a firm grasp on emerging technologies, platforms, and applications, and have the ability to customize them to help our business become more secure and efficient. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth

 

 

 

What we offer

 

#Startup Flexibility

#Exciting challenges to learn grow and implement notions

#ESOPs (Employee Stock Ownership Plans)

#Great working atmosphere in a comfortable office,

#And an opportunity to get associated with a fast-growing VC-funded startup.

What happens after you apply?

 

You will receive an acknowledgment email with company details.

If gets shortlisted, our HR Team will get in touch with you (Call, Email, WhatsApp) in a couple of days

Rest all the information will be communicated to you then via our AMS.

 

Our expectations before/after you click “Apply Now”

 

Read about Anaxee: http://www.anaxee.com/

Watch this six mins pitch to get a better understanding of what we are into https://www.youtube.com/watch?v=7QnyJsKedz8

Let's dive into detail (Company Presentation): https://bit.ly/anaxee-deck-brands

 

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

 

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.

• Works closely with the development team, technical lead, and Solution Architects within the
Engineering group to plan ongoing feature development, product maintenance.
• Familiar with Virtualization, Containers - Kubernetes, Core Networking, Cloud Native
Development, Platform as a Service – Cloud Foundry, Infrastructure as a Service, Distributed
Systems etc
• Implementing tools and processes for deployment, monitoring, alerting, automation, scalability,
and ensuring maximum availability of server infrastructure
• Should be able to manage distributed big data systems such as hadoop, storm, mongoDB,
elastic search and cassandra etc.,
• Troubleshooting multiple deployment servers, Software installation, Managing licensing etc,.
• Plan, coordinate, and implement network security measures in order to protect data, software, and
hardware.
• Monitor the performance of computer systems and networks, and to coordinate computer network
access and use.
• Design, configure and test computer hardware, networking software, and operating system
software.
• Recommend changes to improve systems and network configurations, and determine hardware or
software requirements related to such changes.

PRAXINFO Hiring DevOps Engineer.

 

Position : DevOps Engineer

Job Location : C.G.Road, Ahmedabad

EXP : 1-3 Years

Salary : 40K - 50K

 

Required skills:

⦿ Good understanding of cloud infrastructure (AWS, GCP etc)

⦿ Hands on with Docker, Kubernetes or ECS

⦿ Ideally strong Linux background (RHCSA , RHCE)

⦿ Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc)

⦿ Microservice architectures

⦿ Experience with distributed systems and highly scalable systems

⦿ Demonstrated history in automating operations processes via services and tools ( Puppet, Ansible etc)

⦿ Systematic problem-solving approach coupled with a strong sense of ownership and drive.

 

If anyone is interested than share your resume at hiring at praxinfo dot com!

 

#linux #devops #engineer #kubernetes #docker #containerization #python #shellscripting #git #jenkins #maven #ant #aws #RHCE #puppet #ansible

YOE: 1- 3years
Skill: Python, Docker or Ansible , AWS

➢ Experience Building a multi-region highly available auto-scaling infrastructure that optimizes
performance and cost. plan for future infrastructure as well as Maintain & optimize existing
infrastructure.
➢ Conceptualize, architect and build automated deployment pipelines in a CI/CD environment like
Jenkins.
➢ Conceptualize, architect and build a containerized infrastructure using Docker,Mesosphere or
similar SaaS platforms.
Work with developers to institute systems, policies and workflows which allow for rollback of
deployments Triage release of applications to production environment on a daily basis.
➢ Interface with developers and triage SQL queries that need to be executed inproduction
environments.
➢ Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
➢ Assist the developers and on calls for other teams with post mortem, follow up and review of
issues affecting production availability.
➢ Establishing and enforcing systems monitoring tools and standards
➢ Establishing and enforcing Risk Assessment policies and standards
➢ Establishing and enforcing Escalation policies and standards

Our requirements: â—� Looking for candidate who are flexible to work in rotational shifts. â—� You have Bachelor (4-year) degree, with a technical major, such as engineering or computer science. â—� You have good knowledge of scripting like Shell/Python â—� You have 2+ years system administration/debugging experience, scripting and related tools. â—� You have systems Administration/System Engineer certification in Unix will be added advantage. â—� You have knowledge of Nagios/Puppet/Chef as mandatory Your Responsibilities: Engineering and Provisioning: â—� You install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements. â—� You develop and maintain installation and configuration procedures. â—� You contribute to and maintain system standards. â—� You research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Operations and Support â—� You perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. â—� You perform regular security monitoring to identify any possible intrusions. â—� You perform regular file archival and purge as necessary. â—� You create, change, and delete user accounts per request. â—� You repair and recover from hardware or software failures. Coordinate and communicate with impacted teams. Maintenance â—� You apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary. â—� You maintain operational, configuration, or other procedures. â—� You perform ongoing performance tuning, hardware upgrades, and resource optimization as required. â—� Configure CPU, memory, and disk partitions as required. â—� You maintain data center environmental and monitoring equipment What do we offer? â—� You get valuable insights into mobile marketing/entrepreneurship and have a high impact on shaping the expansion and success of AppLift across India â—� Profit from working with European Serial Entrepreneurs who co-founded over 10 successful companies within the last 8 years and get access to a well-established network and be able to build your own top-tier network & reputation â—� Learn and grow in an environment characterized by flat hierarchy, entrepreneurial drive and fun â—� You experience an excellent learning culture â—� Competitive remuneration package and much more!