Job Title: Customer Relationship Manager
Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
- Build and nurture long-term relationships with clients through proactive engagement and personalized support.
- Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
- Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
- Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
- Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
- Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
- Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
- Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
- Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
- Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Docker
Kubernetes
Amazon Web Services (AWS)Job Title: Lead DevOps Engineer
Experience Required: 8+ years in DevOps or related fields
Employment Type: Full-time
About the Role:
We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.
Key Responsibilities:
Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).
CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.
Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.
Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.
Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.
Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.
Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.
Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.
Required Skills & Qualifications:
Technical Expertise:
Strong proficiency in cloud platforms like AWS, Azure, or GCP.
Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).
Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.
Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.
Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
Soft Skills:
Excellent communication and leadership skills.
Strong analytical and problem-solving abilities.
Proven ability to manage and lead a team effectively.
Experience:
8+ years of experience in DevOps or Site Reliability Engineering (SRE).
3+ years in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.
Strong understanding of microservices, APIs, and serverless architectures.
Nice to Have:
Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.
Experience with GitOps tools such as ArgoCD or Flux.
Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).
Perks & Benefits:
Competitive salary and performance bonuses.
Comprehensive health insurance for you and your family.
Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.
Flexible working hours and remote work options.
Collaborative and inclusive work culture.
Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.
Kubernetes
grafanaAbout LodgIQ
Headquartered in New York, LodgIQ delivers a revolutionary B2B SaaS platform to the travel industry. By leveraging machine learning and artificial intelligence, we enable precise forecasting and optimized pricing for hotel revenue management. Backed by Highgate Ventures and Trilantic Capital Partners, LodgIQ is a well-funded, high-growth startup with a global presence.
Role Summary:
We are seeking a Senior DevOps Engineer with 5+ years of strong hands-on experience in AWS, Kubernetes, CI/CD, infrastructure as code, and cloud-native technologies. This role involves designing and implementing scalable infrastructure, improving system reliability, and driving automation across our cloud ecosystem.
Key Responsibilities:
• Architect, implement, and manage scalable, secure, and resilient cloud
infrastructure on AWS
• Lead DevOps initiatives including CI/CD pipelines, infrastructure automation, and monitoring
• Deploy and manage Kubernetes clusters and containerized microservices
• Define and implement infrastructure as code using Terraform/CloudFormation
• Monitor production and staging environments using tools like CloudWatch, Prometheus, and Grafana
• Support MongoDB and MySQL database administration and optimization
• Ensure high availability, performance tuning, and cost optimization
• Guide and mentor junior engineers, and enforce DevOps best practices
• Drive system security, compliance, and audit readiness in cloud environments
• Collaborate with engineering, product, and QA teams to streamline release processes
Required Qualifications:
• 5+ years of DevOps/Infrastructure experience in production-grade environments
• Strong expertise in AWS services: EC2, EKS, IAM, S3, RDS, Lambda, VPC, etc.
• Proven experience with Kubernetes and Docker in production
• Proficient with Terraform, CloudFormation, or similar IaC tools
• Hands-on experience with CI/CD pipelines using Jenkins, GitHub Actions, or similar
• Advanced scripting in Python, Bash, or Go
• Solid understanding of networking, firewalls, DNS, and security protocols
• Exposure to monitoring and logging stacks (e.g., ELK, Prometheus, Grafana)
• Experience with MongoDB and MySQL in cloud environments
Preferred Qualifications:
• AWS Certified DevOps Engineer or Solutions Architect
• Experience with service mesh (Istio, Linkerd), Helm, or ArgoCD
• Familiarity with Zero Downtime Deployments, Canary Releases, and Blue/Green Deployments
• Background in high-availability systems and incident response
• Prior experience in a SaaS, ML, or hospitality-tech environment
Tools and Technologies You’ll Use:
• Cloud: AWS
• Containers: Docker, Kubernetes, Helm
• CI/CD: Jenkins, GitHub Actions
• IaC: Terraform, CloudFormation
• Monitoring: Prometheus, Grafana, CloudWatch
• Databases: MongoDB, MySQL
• Scripting: Bash, Python
• Collaboration: Git, Jira, Confluence, Slack
Why Join Us?
• Competitive salary and performance bonuses.
• Remote-friendly work culture.
• Opportunity to work on cutting-edge tech in AI and ML.
• Collaborative, high-growth startup environment.
• For more information, visit http://www.lodgiq.com
DockerJob Description:
An Azure Administrator is a specialized IT professional responsible for implementing, monitoring, and maintaining Microsoft Azure solutions, including major computing, storage, network, and security services. They ensure that Azure services are running optimally and securely, aligning with the organization's requirements and industry best practices.
Azure stands out as the top cloud computing platform, empowering businesses globally to optimize their operations. Beyond Azure services, it delivers cutting-edge AI solutions, powerful data analytics, top-tier security measures, machine learning advancements, natural language processing, and seamless IoT management, among other innovative features
Roles and Responsibility ::
- Managing Azure Subscriptions and Resources
- Implementing and Managing Storage Solutions
- Configuring and Managing Virtual Networks
- Managing Identities and Access
- Deploying and Managing Azure Compute Resources
- Monitoring and Maintaining Azure Resources
Kubernetes
PythonWe are a managed video calling solution built on top of WebRTC, which allows it's
customers to integrate live video-calls within existing solutions in less than 10 lines of
code. We provide a completely managed SDK that solves the problem of battling
endless cases of video calling APIs.
Location - Bangalore (Remote)
Experience - 3+ Years
Requirements:
● Should have at least 2+ years of DevOps experience
● Should have experience with Kubernetes
● Should have experience with Terraform/Helm
● Should have experience in building scalable server-side systems
● Should have experience in cloud infrastructure and designing databases
● Having experience with NodeJS/TypeScript/AWS is a bonus
● Having experience with WebRTC is a bonus
Job Description:
Responsibilities
· Having E2E responsibility for Azure landscape of our customers
· Managing to code release and operational tasks within a global team with a focus on automation, maintainability, security and customer satisfaction
· Make usage of CI/CD framework to rapidly support lifecycle management of the platform
· Acting as L2-L3 support for incidents, problems and service request
· Work with various Atos and 3rd party teams to resolve incidents and implement changes
· Implement and drive automation and self-healing solutions to reduce toil
· Enhance error budgets and hands on design and development of solutions to address reliability issues and/or risks
· Support ITSM processes and collaborate with service management representatives
Job Requirements
· Azure Associate certification or equivalent knowledge level
· 5+ years of professional experience
· Experience with Terraform and/or native Azure automation
· Knowledge of CI/CD concepts and toolset (i.e. Jenkins, Azure DevOps, Git)
· Must be adaptable to work in a varied, fast paced exciting, ever changing environment
· Good analytical and problem-solving skills to resolve technical issues
· Understanding of Agile development and SCRUM concepts a plus
· Experience with Kubernetes architecture and tools a plus
Python
DjangoWe will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:
- Developing APIs and endpoints for deployments of our product
- Infrastructure Development such as building databases, creating and maintaining automated jobs
- Build out the back-end to deploy and scale our product
- Build POCs for client deployments
- Document your code, write test cases, etc.
Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.
With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
- Providing on-call support within a high availability production environment
- Logging issues
- Providing Complex problem analysis and resolution for technical and application issues
- Supporting and collaborating with team members
- Running system updates
- Monitoring and responding to system alerts
- Developing and running system health checks
- Applying industry standard practices across the technology estate
- Performing system reviews
- Reviewing and maintaining infrastructure configuration
- Diagnosing performance issues and network bottlenecks
- Collaborating within geographically distributed teams
- Supporting software development infrastructure by continuous integration and delivery standards
- Working closely with developers and QA teams as part of a customer support centre
- Projecting delivery work, either individually or in conjunction with other teams, external suppliers or contractors
- Ensuring maintenance of the technical environments to meet current standards
- Ensuring compliance with appropriate industry and security regulations
- Providing support to Development and Customer Support teams
- Managing the hosted infrastructure through vendor engagement
- Managing 3rd party software licensing ensuring compliance
- Delivering new technologies as agreed by the business
What you need to have:
- Experience working within a technical operations environment relevant to associated skills stated.
- Be proficient in:
- Linux, zsh/ bash/ similar
- ssh, tmux/ screen/ similar
- vim/ emacs/ similar
- Computer networking
- Have a reasonable working knowledge of:
- Cloud infrastructure, Preferably GCP
- One or more programming/ scripting languages
- Git
- Docker
- Web services and web servers
- Databases, relational and NoSQL
- Some familiarity with:
- Puppet, ansible
- Terraform
- GitHub, CircleCI , Kubernetes
- Scripting language- Shell
- Databases: Cassandra, Postgres, MySQL or CloudSQL
- Agile working practices including scrum and Kanban
- Private & public cloud hosting environments
- Strong technology interests with a positive ‘can do’ attitude
- Be flexible and adaptable to changing priorities
- Be good at planning and organising their own time and able to meet targets and deadlines without supervision
- Excellent written and verbal communication skills.
- Approachable with both colleagues and team members
- Be resourceful and practical with an ability to respond positively and quickly to technical and business challenges
- Be persuasive, articulate and influential, but down to earth and friendly with own team and colleagues
- Have an ability to establish relationships quickly and to work effectively either as part of a team or singularly
- Be customer focused with both internal and external customers
- Be capable of remaining calm under pressure
- Technically minded with good problem resolution skills and systematic manner
- Excellent documentation skills
- Prepared to participate in out of hours support rota
Amazon Web Services (AWS)The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
What you will do:
- Defining and documenting best practices and strategies regarding application deployment and infrastructure maintenance
- Providing guidance, thought leadership and mentorship to development teams to build cloud competencies
- Ensuring application performance, uptime, and scale, maintaining high standards of code quality and thoughtful design
- Managing cloud environments in accordance with company security guidelines
- Developing and implementing technical efforts to design, build and deploy AWS applications at the direction of lead architects, including large-scale data processing, computationally intensive statistical modeling and advanced analytics
- Participating in all aspects of the software development life cycle for AWS solutions, including planning, requirements, development, testing, and quality assurance
- Troubleshooting incidents, identifying root cause, fixing and documenting problems and implementing preventive measures
- Educating teams on the implementation of new cloud-based initiatives, providing associated training as required
Desired Candidate Profile
What you need to have:- Bachelor’s degree in computer science, information technology
- 2+ years of experience as architect, designing, developing, and implementing cloud solutions on AWS platforms
- Experience in several of the following areas: database architecture, ETL, business intelligence, big data, machine learning, advanced analytic
- Proven ability to collaborate with multi-disciplinary teams of business analysts, developers, data scientists and subject matter experts
- Self-motivation with the ability to drive features to delivery
- Strong analytical and problem solving skills
- Excellent oral and written communication skills
- Good logical sense, strong technical skills and the ability to learn new technologies quickly
- AWS certifications are a plus
- Knowledge of web services, API, REST, and RPC
KubernetesDockerAmazon Web Services (AWS)The expectation is to set up complete automation of CI/CD pipeline & monitoring and ensure high availability of the pipeline. The automated deployment environment can be on-prem or cloud (virtual instances, containerized and serverless). Complete test automation and ensure Security of Application as well as Infrastructure.
ROLES & RESPONSIBILITIES
Configure Jenkins with load distribution between master/slave Setting up the CI pipeline with Jenkins and Cloud(AWS or Azure) Code Build Static test (Quality & Security) Setting up Dynamic Test configuration with selenium and other tools Setting up Application and Infrastructure scanning for security. Post-deployment security plan including PEN test. Usage of RASP tool. Configure and ensure HA of the pipeline and monitoring Setting up composition analysis in the pipeline Setting up the SCM and Artifacts repository and management for branching, merging and archiving Must work in Agile environment using ALM tool like Jira DESIRED SKILLS
Extensive hands-on Continuous Integration and Continuous Delivery technology experience of .Net, Node, Java and C++ based projects(Web, mobile and Standalone). Experience configuring and managing
- ALM tools like Jira, TFS, etc.
- SCM such as GitHub, GitLab, CodeCommit
- Automation tools such as Terraform, CHEF, or Ansible
- Package repo configuration(Artifactory / Nexus), Package managers like Nuget & Chocholatey
- Database Configuration (sql & nosql), Web/Proxy Setup(IIS, Nginx, Varnish, Apache).
Deep knowledge of multiple monitoring tools and how to mine them for advanced data Prior work with Helm, Postgres, MySQL, Redis, ElasticSearch, microservices, message queues and related technologies Test Automation with Selenium / CuCumber; Setting up of test Simulators. AWS Certified Architect and/or Developer; Associate considered, Professional preferred Proficient in: Bash, Powershell, Groovy, YAML, Python, NodeJS, Web concepts such as REST APIs and Aware of MVC and SPA application design. TTD experience and quality control with Sonarqube or Checkmarx, Tics Tiobe and Coverity Thorough with Linux(Ubuntu, Debian CentOS), Docker(File/compose/volume), Kubernetes cluster setup Expert in Workflow tools: Jenkins(declarative, plugins)/TeamCity and Build Servers configuration Experience with AWS CloudFormation / CDK and delivery automation Ensure end-to-end deployments succeed and resources come up in an automated fashion Good to have ServiceNow configuration experience for collaboration
What you will get:
- To be a part of the Core-Team 💪
- A Chunk of ESOPs 🚀
- Creating High Impact by Solving a Problem at Large (No one in the World has a similar product) 💥
- High Growth Work Environment ⚙️
What we are looking for:
- An 'Exceptional Executioner' -> Leader -> Create an Impact & Value 💰
- Ability to take Ownership of your work
- Past experience in leading a team
Java- Administration and Support for Azure DevOps Server/Services
- Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
- Process Template Customization and Deployment model
- Migration, Upgrade, Monitor, and Maintenance of ADS Instance
- Automation using REST API to build Extensions and Custom Reporting
- Expert in all Modules of Azure DevOps Server/Service (Work Item, SCM/VC, Build, Release, Test, Reporting Management)"
- CICD Orchestration tools and other SCM/VC tools
- Microsoft MCSD Application Lifecycle Management certified
- A bachelor or master degree with a minimum of 6 years relevant work experience in Azure DevOps Server/Services (SaaS)
- Good communication skills
- Strong knowledge of application lifecycle workflows and processes involved in the design, development, deployment, test, and maintenance of software systems in the Windows environment
- Visual Studio and the .NET Framework experience is required "
- Administration and Support for Azure DevOps Server/Services
- Migration from Azure DevOps Server to Azure DevOps Services (SaaS)
- Process Template Customization and Deployment model
- Work with the user community to adopt new features, enable new use cases, and help resolve any issues
- Create customizations and tools to help support the team’s needs (PM, Dev, Test, & Ops)
- Take the lead in the validation of the application.
- Monitor the health of the solution and take proactive steps to ensure reliable availability and performance
- Manage patches and updates for tooling solutions and related hosting environments including the operating system
- Automate the process for Maintenance"
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon