Job Title: Customer Relationship Manager
Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
- Build and nurture long-term relationships with clients through proactive engagement and personalized support.
- Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
- Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
- Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
- Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
- Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
- Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
- Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
- Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
- Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Amazon Web Services (AWS)
PostgreSQLKey Responsibilities:
Cloud Management:
- Manage and troubleshoot Linux environments.
- Create and manage Linux users on EC2 instances.
- Handle AWS services, including ECR, EKS, EC2, SNS, SES, S3, RDS,
- Lambda, DocumentDB, IAM, ECS, EventBridge, ALB, and SageMaker.
- Perform start/stop operations for SageMaker and EC2 instances.
- Solve IAM permission issues.
Containerization and Deployment:
- Create and manage ECS services.
- Implement IP whitelisting for enhanced security.
- Configure target mapping for load balancers and manage Glue jobs.
- Create load balancers (as needed).
CI/CD Setup:
- Set up and maintain CI/CD pipelines using AWS CodeCommit, CodeBuild, CodeDeploy, and CodePipeline.
Database Management:
- o Manage PostgreSQL RDS instances, ensuring optimal performance and security.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 3.5 years of experience in a AWS and DevOps.
- Strong experience with Linux administration.
- Proficient in AWS services, particularly ECR, EKS, EC2, SNS, SES, S3, RDS, DocumentDB, IAM, ECS, EventBridge, ALB, and SageMaker.
- Experience with CI/CD tools (AWS CodeCommit, CodeBuild, CodeDeploy, CodePipeline).
- Familiarity with PostgreSQL and database management.
Kubernetes
grafanaAbout Kiru:
Kiru is a forward-thinking payments startup on a mission to revolutionise the digital payments landscape in Africa and beyond. Our innovative solutions will reshape how people transact, making payments safer, faster, and more accessible. Join us on our journey to redefine the future of payments.
Position Overview:
We are searching for a highly skilled and motivated DevOps Engineer to join our dynamic team in Pune, India. As a DevOps Engineer at Kiru, you will play a critical role in ensuring our payment infrastructure's reliability, scalability, and security.
Key Responsibilities:
- Utilize your expertise in technology infrastructure configuration to manage and automate infrastructure effectively.
- Collaborate with cross-functional teams, including Software Developers and technology management, to design and implement robust and efficient DevOps solutions.
- Configure and maintain a secure backend environment focusing on network isolation and VPN access.
- Implement and manage monitoring solutions like ZipKin, Jaeger, New Relic, or DataDog and visualisation and alerting solutions like Prometheus and Grafana.
- Work closely with developers to instrument code for visualisation and alerts, ensuring system performance and stability.
- Contribute to the continuous improvement of development and deployment pipelines.
- Collaborate on the selection and implementation of appropriate DevOps tools and technologies.
- Troubleshoot and resolve infrastructure and deployment issues promptly to minimize downtime.
- Stay up-to-date with emerging DevOps trends and best practices.
- Create and maintain comprehensive documentation related to DevOps processes and configurations.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience as a DevOps Engineer or in a similar role.
- Experience configuring infrastructure on Microsoft Azure
- Experience with Kubernetes as a container orchestration technology
- Experience with Terraform and Azure ARM or Bicep templates for infrastructure provisioning and management.
- Experience configuring and maintaining secure backend environments, including network isolation and VPN access.
- Proficiency in setting up and managing monitoring and visualization tools such as ZipKin, Jaeger, New Relic, DataDog, Prometheus, and Grafana.
- Ability to collaborate effectively with developers to instrument code for visualization and alerts.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and teamwork skills.
- A proactive and self-motivated approach to work.
Desired Skills:
- Experience with Azure Kubernetes Services and managing identities across Azure services.
- Previous experience in a financial or payment systems environment.
About Kiru:
At Kiru, we believe that success is achieved through collaboration. We recognise that every team member has a vital role to play, and it's the partnerships we build within our organisation that drive our customers' success and our growth as a business.
We are more than just a team; we are a close-knit partnership. By bringing together diverse talents and fostering powerful collaborations, we innovate, share knowledge, and continually learn from one another. We take pride in our daily achievements but never stop challenging ourselves and supporting each other. Together, we reach new heights and envision a brighter future.
Regardless of your career journey, we provide the guidance and resources you need to thrive. You will have everything required to excel through training programs, mentorship, and ongoing support. At Kiru, your success is our success, and that success matters because we are the essential partners for the world's most critical businesses. These companies manufacture, transport, and supply the world's essential goods.
Equal Opportunities and Accommodations Statement:
Kiru is committed to fostering a workplace and global community where inclusion is celebrated and where you can bring your authentic selfbecause that's who we're interested in. If you are interested in this role but don't meet every qualification in the job description, don't hesitate to apply. We are an equal opportunity employer.
Kubernetes
DockerRole Description:
● Own, deploy, configure, and manage infrastructure environment and/or applications in
both private and public cloud through cross-technology administration (OS, databases,
virtual networks), scripting, and monitoring automation execution.
● Manage incidents with a focus on service restoration.
● Act as the primary point of contact for all compute, network, storage, security, or
automation incidents/requests.
● Manage rollout of patches and release management schedule and implementation.
Technical experience:
● Strong knowledge of scripting languages such as Bash, Python, and Golang.
● Expertise in using command line tools and shells
● Strong working knowledge of Linux/UNIX and related applications
● Knowledge in implementing DevOps and having an inclination towards automation.
● Sound knowledge in infrastructure-as-a-code approaches with Puppet, Chef, Ansible, or
Terraform, and Helm. (preference towards Terraform, Ansible, and Helm)
● Must have strong experience in technologies such as Docker, Kubernetes, OpenShift,
etc.
● Working with REST/gRPC/GraphQL APIs
● Knowledge in networking, firewalls, network automation
● Experience with Continuous Delivery pipelines - Jenkins/JenkinsX/ArgoCD/Tekton.
● Experience with Git, GitHub, and related tools
● Experience in at least one public cloud provider
Skills/Competencies
● Foundation: OS (Linux/Unix) & N/w concepts and troubleshooting
● Automation: Bash or Python or Golang
● CI/CD & Config Management: Jenkin, Ansible, ArgoCD, Helm, Chef/Puppet, Git/GitHub
● Infra as a Code: Terraform
● Platform: Docker, K8s, VMs
● Databases: MySQL, PostgreSql, DataStore (Mongo, Redis, AeroSpike) good to have
● Security: Vulnerability Management and Golden Image
● Cloud: Deep working knowledge on any public cloud (GCP preferable)
● Monitoring Tools: Prometheus, Grafana, NewRelic
DockerKubernetesAmazon Web Services (AWS)
Hands on experience in:
- Deploying, managing, securing and patching enterprise applications on large scale in Cloud preferably AWS.
- Experience leading End-to-end DevOps projects with modern tools encompassing both Applications and Infrastructure
- AWS Code deploy, Code build, Jenkins, Sonarqube.
- Incident management and root cause analysis.
- Strong understanding of immutable infrastructure and infrastructure as code concepts. Participate in capacity planning and provisioning of new resources. Importing already deployed infra into IaaC.
- Utilizing AWS cloud services such as EC2, S3, IAM, Route53, RDS, VPC, NAT/IG Gateway, LAMBDA, Load Balancers, CloudWatch, API Gateway are some of them.
- AWS ECS managing multi cluster container environments (ECS with EC2 and Fargate with service discovery using Route53)
- Monitoring/analytics tools like Nagios/DataDog and logging tools like LogStash/SumoLogic
- Simple Notification Service (SNS)
- Version Control System: Git, Gitlab, Bitbucket
- Participate in Security Audit of Cloud Infrastructure.
- Exceptional documentation and communication skills.
- Ready to work in Shift
- Knowledge of Akamai is Plus.
- Microsoft Azure is Plus
- Adobe AEM is plus.
- AWS Certified DevOps Professional is plus
- Azure Data Factory, Azure Data Bricks, Talend, BODS, Jenkins
- Microsoft Office (mandatory)
- Strong knowledge on Databases, Azure Synapse, data management, SQL
- Knowledge on any cloud platforms (Azure, AWS etc.,)
Amazon Web Services (AWS)- Develop and Maintain IAC using Terraform and Ansible
- Draft design documents that translate requirements into code.
- Deal with challenges associated with scale.
- Assume responsibilities from technical design through technical client support.
- Manage expectations with internal stakeholders and context-switch in a fast paced environment.
- Thrive in an environment that uses Elasticsearch extensively.
- Keep abreast of technology and contribute to the engineering strategy.
- Champion best development practices and provide mentorship
An AWS Certified Engineer with strong skills in
- Terraform o Ansible
- *nix and shell scripting
- Elasticsearch
- Circle CI
- CloudFormation
- Python
- Packer
- Docker
- Prometheus and Grafana
- Challenges of scale
- Production support
- Sharp analytical and problem-solving skills.
- Strong sense of ownership.
- Demonstrable desire to learn and grow.
- Excellent written and oral communication skills.
- Mature collaboration and mentoring abilities.
DockerKubernetesAmazon Web Services (AWS)- Install, configuration management, performance tuning and monitoring of Web, App and Database servers.
- Install, setup and management of Java, PHP and NodeJS stack with software load balancers.
- Install, setup and administer MySQL, Mongo, Elasticsearch & PostgreSQL DBs.
- Install, set up and maintenance monitoring solutions for like Nagios, Zabbix.
- Design and implement DevOps processes for new projects following the department's objectives of automation.
- Collaborate on projects with development teams to provide recommendations, support and guidance.
- Work towards full automation, monitoring, virtualization and containerization.
- Create and maintain tools for deployment, monitoring and operations.
- Automation of processes in a scalable and easy to understand way that can be detailed and understood through documentation.
- Develop and deploy software that will help drive improvements towards the availability, performance, efficiency, and security of services.
- Maintain 24/7 availability for responsible systems and be open to on-call rotation.
JenkinsDockerKubernetesPosition: DevOps Engineer
Job Description
The candidate should have the following Skills:
- Hands-on experience with DevOps & CICD open source tools (Jenkins, ), including AWS DevOps services (CodePipeline, CloudFormation, etc).
- Experience in building and deploying using Java/Python/Node.js on Cloud infrastructure (Docker or Kubernetes containers or Lambda.)
- Exposure to Cloud operations, releases, and configuration management
- Experience in implementing Non-functional requirements for microservices, including performance, security, compliance, HA and Disaster Recovery.
- Good soft skills, great attitude, and passion for working in a product startup environment
Total Experience of 2-5 years post BE or BTech or MCA in Computer Science Engineering.
KubernetesJenkinsDockerMTX Group Inc. is seeking a motivated DevOps Engineer to join our team. MTX Group Inc is a global cloud implementation partner that enables organizations to become a fit enterprise through digital transformation and strategy. MTX is powered by the Maverick.io Artificial Intelligence platform and has a strong presence in the Public Sector providing proprietary designs and innovative concept accelerators around licensing and permitting, inspections, grants management, case management, and program management. MTX is a strategic partner with Salesforce with specialty expertise in Einstein Analytics, Mulesoft, Customer Community, Commerce Cloud, and Marketing Cloud. MTX is a Google Cloud partner helping accelerate digital transformation programs across federal, state, and local government agencies.
The DevOps role is responsible for maintaining infrastructure and both development and operational deployments in multiple cloud environments for MTX Group, Inc. and their clients. This role adheres to and promotes MTX Group, Inc’s company’s values by performing respective duties in a manner that supports and contributes to the achievement of MTX Group, Inc’s company’s goals.
Responsibilities:
- Develop and manage tools and services to be used by the organization and by external users of the platform
- Automate all operational and repetitive tasks to improve efficiency and productivity of all development teams
- Research and propose new solutions to improve the the mavQ platform in aspects of speed, scalability and security
- Automate and manage the cloud infrastructure of the organization distribute across the globe and across multiple cloud providers such as Google Cloud and AWS
- Ensure thorough logging, monitoring and alerting for all services and code running in the organization
- Work with development teams to communications and protocols for distributes microservices
- Help development teams debug devops related issues
- Manage CI/CD, Source Control and IAM for the organization
What you will bring:
- Bachelor’s Degree or equivalent
- 4+ years of experience as a DevOps Engineer OR
- 2+ years of experience as backend developer and 2+ years of experience as DevOps or Systems engineer
- Hands on experience with Docker and Kubernetes
- Thorough understanding of operating systems and networking
- Theoretical and practical understanding of Infrastructure-as-code and Platform-as-a-service concepts
- Ability to understand and work with any service, tool or API as needed
- Ability to understand implementation of open source products and modify them if necessary
- Ability to visualize large scale distributed systems and debug issues or make changes to said systems
- Understanding and practical experience in managing CI/CD
What we offer:
- A competitive salary on par with top market standards
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Personal Accident Policy (Disability Insurance) -
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
- Temporary Total Disability is covered
- An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver benefit
- Monthly Internet Reimbursement of upto Rs. 1,000
- Opportunity to pursue Executive Programs/ courses at top universities globally
- Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others
***********************
KaiOS is a mobile operating system for smart feature phones that stormed the scene to become the 3rd largest mobile OS globally (2nd in India ahead of iOS). We are on 100M+ devices in 100+ countries. We recently closed a Series B round with Cathay Innovation, Google and TCL.
What we are looking for:
- BE/B-Tech in Computer Science or related discipline
- 3+ years of overall commercial DevOps / infrastructure experience, cross-functional delivery-focused agile environment; previous experience as a software engineer and ability to see into and reason about the internals of an application a major plus
- Extensive experience designing, delivering and operating highly scalable resilient mission-critical backend services serving millions of users; experience operating and evolving multi-regional services a major plus
- Strong engineering skills; proficiency in programming languages
- Experience in Infrastructure-as-code tools, for example Terraform, CloudFormation
- Proven ability to execute on a technical and product roadmap
- Extensive experience with iterative development and delivery
- Extensive experience with observability for operating robust distributed systems – instrumentation, log shipping, alerting, etc.
- Extensive experience with test and deployment automation, CI / CD
- Extensive experience with infrastructure-as-code and tooling, such as Terraform
- Extensive experience with AWS, including services such as ECS, Lambda, DynamoDB, Kinesis, EMR, Redshift, Elasticsearch, RDS, CloudWatch, CloudFront, IAM, etc.
- Strong knowledge of backend and web technology; infrastructure experience with at-scale modern data technology a major plus
- Deep expertise in server-side security concerns and best practices
- Fluency with at least one programming language. We mainly use Golang, Python and JavaScript so far
- Outstanding analytical thinking, problem solving skills and attention to detail
- Excellent verbal and written communication skills
Requirements
Designation: DevOps Engineer
Location: Bangalore OR Hongkong
Experience: 4 to 7 Years
Notice period: 30 days or Less
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon