Job Title: Customer Relationship Manager
Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.
Responsibilities:
- Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
- Build and nurture long-term relationships with clients through proactive engagement and personalized support.
- Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
- Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
- Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
- Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
- Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
- Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
- Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
- Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
- Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
- Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
- Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
- Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
- Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
- Strong analytical skills, with the ability to interpret data and derive actionable insights.
- Flexibility to adapt to changing priorities and business needs.
- A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.
Shubham Vishwakarma
Full Stack Developer - Averlon
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DockerKubernetesAmazon Web Services (AWS)About us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
· Define the overall process, which includes building a team for DevOps activities and ensuring that infrastructure changes are reviewed from an architecture and security perspective
· Create standardized tooling and templates for development teams to create CI/CD pipelines
· Ensure infrastructure is created and maintained using terraform
· Work with various stakeholders to design and implement infrastructure changes to support new feature sets in various product lines.
· Maintain transparency and clear visibility of costs associated with various product verticals, environments and work with stakeholders to plan for optimization and implementation
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You should apply, if you
1. Are a seasoned Veteran: Have managed infrastructure at scale running web apps, microservices, and data pipelines using tools and languages like JavaScript(NodeJS), Go, Python, Java, Erlang, Elixir, C++ or Ruby (experience in any one of them is enough)
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5. Have it all on your fingertips: Have experience building CI/CD pipeline using Jenkins, Docker for applications majorly running on Kubernetes. Hands-on experience in managing and troubleshooting applications running on K8s
6. Have nailed the data storage game: Good knowledge of Relational and NoSQL databases (MySQL,Mongo, BigQuery, Cassandra…)
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8. Know your toys: Have a good understanding of Microservices architecture, Big Data technologies and experience with highly available distributed systems, scaling data store technologies, and creating multi-tenant and self hosted environments, that’s a plus
Being Part of the Clan
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ✊🏼❤️
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
PythonAmazon Web Services (AWS)Only apply on this link - https://loginext.hire.trakstar.com/jobs/fk025uh?source=" target="_blank">https://loginext.hire.trakstar.com/jobs/fk025uh?source=
LogiNext is looking for a technically savvy and passionate Associate Vice President - Product Engineering - DevOps or Senior Database Administrator to cater to the development and operations efforts in product. You will choose and deploy tools and technologies to build and support a robust infrastructure.
You have hands-on experience in building secure, high-performing and scalable infrastructure. You have experience to automate and streamline the development operations and processes. You are a master in troubleshooting and resolving issues in dev, staging and production environments.
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- 11 to 14 years of experience in designing and maintaining high volume and scalable micro-services architecture on cloud infrastructure
- Strong background in Linux/Unix Administration and Python/Shell Scripting
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Strong communication and collaboration skills
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- Basic understanding Java/Go Programming
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- Logging, metrics and alerting management.
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- Proficient in Linux Commands line and troubleshooting.
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- Hands-on experience with CI tooling preferably with Jenkins.
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- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloud formation etc.
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Linux, CI/CD(Jenkin), AWS, Scripting(Bash, shell Python, Go), Ngnix, Docker.
Good to have
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MongoDBWe are a growth-oriented, dynamic, multi-national startup, so those that are looking for that startup excitement, dynamics, and buzz are here at the right place. Read on -
FrontM (http://www.frontm.com/" target="_blank">www.frontm.com) is an edge AI company with a platform that is redefining how businesses and people in remote and isolated environments (maritime, aviation, mining....) collaborate and drive smart decisions.
Successful candidate will lead the back end architecture working alongside VP of delivery, CTO and CEO
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- Take ownership of AWS cloud infrastructure
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Who you are:
- You are an experienced Cloud Architect and back end developer
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- Generous pay package, flexible for the right candidate
- Career development and growth planning
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We'd love to talk to you if you find this interesting and like to join in on our exciting journey
Amazon Web Services (AWS)Your skills and experience should cover:
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5+ years of experience with developing, deploying, and debugging solutions on the AWS platform using ALL AWS services such as S3, IAM, Lambda, API Gateway, RDS, Cognito, Cloudtrail, CodePipeline, Cloud Formation, Cloudwatch and WAF (Web Application Firewall).
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Amazon Web Services (AWS) Certified Developer: Associate, is required; Amazon Web Services (AWS) DevOps Engineer: Professional, preferred.
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5+ years of experience using one or more modern programming languages (Python, Node.js).
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Hands-on experience migrating data to the AWS cloud platform
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Experience with Scrum/Agile methodology.
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Good understanding of core AWS services, uses, and basic AWS architecture best practices (including security and scalability)
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Experience with AWS Data Storage Tools.
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Experience working with GIT, or similar tools.
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Ability to communicate and represent AWS Recommendations and Standards.
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Experience with Docker
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Experience with PostgreSQL database
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon