Role- Sr. Engineer Networking-(Post Sales- Implementation Team)
The purpose of the role is to implement and manage different Networking Project implementation for 22by7 customers. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents and submitting to customers.
Key Responsibilities:
Project Implementation as per SoW
Interact with client Project Manager and managing the implementation activities for the client
Troubleshooting L1/L2/L3 tickets and submitting the RCA.
Responsible for documentation and reporting
Presenting the appropriate solutions at customer meetings.
Keeping well informed of general technical developments, company products and services.
Maintaining accurate, up to date reporting using the company systems and providing reporting where required.
Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, collaborate with other colleagues and sharing unique knowledge with the rest of the company.
Maintaining a positive and healthy attitude that contributes directly to the working environment of the sales team and the Company.
Perform all other role-related tasks as assigned.
Key Requirements:
3 to 5 years of experience, out of which recent 3 years minimum on handson implementation of Aruba switches and wi-fi solutions
Mandatory Hands on experience on technologies (Routing, Switching, Wi fi)
Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).. IP addressing & sub netting, Routing Concepts (OSPF, BGP), VLSM/CIDR
In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).
Good working knowledge of Application layer protocols and functions such as FTP, DHCP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.
Implementation scenarios, configuration and troubleshooting of network related issues.
Key Skills:
Routers, Switches, Wi-Fi (Primary Skill- Aruba Switches, Aruba Central, Aruba IAP, Mobility Controller, Mobility Master, Aruba Airwave, Aruba CPPM etc)
Secondary Product suite- Cisco or Ruckus
It will be added advantage if the candidate has a combination of skills in Aruba and network security like Palo Alto etc.
Education- Open
Diploma- Any Diploma
UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, Electrical, Electronics/Telecommunication, Diploma - Any Specialization
PG: Any Postgraduate - Any Specialization (Post Graduation Not mandatory)
CTC- As per the market standard
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Handle escalated voice calls transferred by L1 agents or supervisors.
- Provide expert-level support for complex issues and ensure timely resolution.
- Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
- Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
- Identify patterns in escalations and suggest process/product improvements.
- Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
- Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
- Ensure adherence to SLAs and internal escalation protocols.
- Act as a mentor and point of contact for L1 agents when guidance is needed.
Requirements:
- 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
- Strong verbal communication skills with fluency in [English/Other relevant language].
- Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
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Job Title: Database Engineer
Location: Bangalore, Karnataka
Company: Wissen Technology
Experience: 5-7 Years
Joining Period: Immediate candidates, Currently Serving, 15-20 days ONLY
About Us:
Wissen Technology is a global leader in technology consulting and development. We specialize in delivering top-notch solutions for Fortune 500 companies across various industries. Join us to work on cutting-edge projects in a collaborative and innovative environment.
Key Responsibilities:
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- Write efficient and optimized SQL queries and manage database operations.
- Create and manage UNIX shell scripts to support automation and database activities.
- Analyze business requirements, propose robust solutions, and implement them effectively.
- Work collaboratively with global teams to deliver high-quality solutions within an Agile framework.
- Leverage JIRA or other ALM tools to maintain a productive development environment.
- Stay updated with new technologies and concepts to address business challenges innovatively.
Required Skills:
- Proficiency in Informatica ETL tools and ETL processes.
- Strong SQL database expertise.
- Advanced hands-on experience with UNIX shell scripting.
- Experience working in Agile methodologies.
- Familiarity with JIRA or similar ALM tools.
- Excellent problem-solving, verbal, and written communication skills.
- Proven ability to collaborate with global teams effectively.
Desired Skills:
- Knowledge of financial markets, payment solutions, and wealth management.
- Experience with Spark scripting (preferred but not mandatory).
Qualifications:
- BTech / MTech/ MCA or any related field
- Candidate needs to be an immediate joiner / serving notice period / 15-20 days
Why Join Wissen Technology?
- Opportunity to be part of a growing team focused on data-driven innovation and quality.
- Exposure to global clients and complex data management projects.
- Competitive benefits, including health coverage, paid time off, and a collaborative work environment.
At Wissen Technology, we value our team members and their contributions. We offer competitive compensation, opportunities for growth, and an environment where your ideas can make a difference!
We look forward to welcoming a detail-oriented and driven Data Analyst Associate to our team!
Our client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.
Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.
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- Knowledge on GSD & Part Workbench of CATIA V6
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Assist in drafting marketing copy for websites and maintaining activity on these websites
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Creating and maintaining social networking channels
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Tracking the conversions and improving the percentages and numbers
Taking care of everything from Wordpress, SEO, SEM to Social Media Marketing
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Vue.js
Greeting of the Day!
Fitser Pvt. Ltd a Global Partner of Met Group of Companies Currently Hiring Customer care, Senior Customer Care Executive, Web Consultant Sr. Web Consultant for Outbound Voice Process
* Please Note its Not Work From Home
Salary: Fresher- 8000-12000 (For Fresher’s)
Experienced – Negotiable (No constraint for right Candidates)
Shifts- Morning (5.30 am-2.30 pm) with Home Pickup
Night (8. pm-5 am) with Home Drop
Process - Website
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Good Command over English
Minimum 12th Passed with Good Communication in English
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Minimum 6 months International BPO Outbound Experience will be preferable
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Full Stack Developer - Averlon