Sr. Network Engineer

Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

1. Product/Service Knowledge: Familiarity with the company's products or services.
2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
4. Time Management: Efficient time management skills to prioritize and meet deadlines.
5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Designation: Technical Lead - Android (ABL_SS_597)

Position description:

• Responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. 
• Along with Hands-on development will lead the development of Android applications and their integration with back-end services. 
• Work alongside other engineers and developers working on different layers of the infrastructure.
• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Kotlin and Swift code
• Would be working on IOS platforms hands on along with Android.
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization.

Primary Responsibilities:

• Would be building features and services in android and ios.

Required Skills:

• 7 – 11 years of work experience of Kotlin, RxKotlin and Java
• Knowledge of different designing patterns, Preferably MVVM.
• Experience in Socket Programming and Android Jetpack Components.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes &
• Understanding of Android Porting and Build process, Android native and System app.
• Familiarity with RESTful APIs to connect Android applications to back-end services GRPC, Retrofit.
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Familiarity with cloud message APIs and push notifications, Deep Linking
• A knack for benchmarking and optimization
• Nice to have an understanding of Swift, Objective-C and Cocoa Touch
• Nice to have an understanding with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with Flutter or React Native