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We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
-
Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
1. Sr. Technical Writer/ Product Documentation Position
Job Description
We’re searching for an experienced technical writer to join our team and help take our client-focused services to new
heights. An ideal candidate, with proven experience Individual to have ability to evaluate and analyze complex
information and document in simple terms.
Skills and Qualifications
Bachelor’s degree in B.E/ B.Tech/ BCA.
6-7 years industry experience as an effective technical writer
Proven ability to quickly learn and understand complex topics.
Previous experience writing documentation and procedural materials for multiple audiences. Must have
experience in MSTP standards.
Have experience in developing User guides, Troubleshooting or FAQ guides, Design guides and API
technical reference guides.
Superior written and verbal communication skills, with a keen eye for detail.
Experience working with engineering to improve user experience: design, UI, and help refine content and
create visuals and diagrams for technical support content.
Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
Firm understanding of the Document development life cycle (DDLC)
Good to have Certification through the Society for Technical Communicators (STC)
Experience in using Tech writing tools like Robohelp, (preferred), FrameMaker, Madcap Flare, Mulesoft,
Design Center or other Contemporary tools to create documentation.
Good to have experience in understanding and writing API documentation in specialized tools like
Swagger (Open API 3.0) or Postman for SOAP & REST APIs.
Objectives:
Develop comprehensive documentation that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple,
polished, and engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights language that sets
our users up for success.
Ability to improve search results using SEO techniques in Technical writing.
Evaluate current content and develop innovative approaches for improvement.
Research, outline, write and edit content, working closely across product portfolios and solutions to
understand requirements.
Independently gather information from subject matter experts to develop, organize, and write procedure
manuals, technical specifications, and process documentation.
Work with development and support leads to identify all documentation repositories, revise and edit, and
determine the best solution for data compilation and centralized storage.
Research, create, and maintain information architecture templates that uphold organizational and legal
standards, and allow for easy data migration.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice
across all documentation.
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
We are hiring for Sitecore Developer With Experience sitecore JSS
Experience : 6+ Yeras
Location : Bengaluru/Pune
Rahul Gautam
Hr Executive,
Coders Brain Technology,
www.codersbrain.com
Technical Support Operations
- Infrastructure support and escalation management
- Effective management of infrastructure
- Proactive maintenance of Infrastructure at branches and HO
- Timely closure of tickets with in SLA
- Maintaining 100% uptime of Network.
- Proactive monitoring maintenance of network and Internet bandwidth
- Maintaining the working condition of the IT assets.
- Preparing the IT assets for the new joinees in a timely and effective manner.
- On-time execution of assigned projects;
- Proper utilization of the existing and newly added infra tools and assets. i.e EPM, Antivirus, etc.
- Ensure the regular Security measures are taken on the infrastructure.
- Ensure the process adherence as per IT Policies
Qualifications:
- 3 + years of overall experience in IT Infrastructure domain.
- Degree in Computer Sciences / IT or equivalent
Other Requirements:
- Keen interest in experimenting with new Technology/gadgets/systems
- Should take the responsibility for Infrastructure needs and fulfill the same
- Should be a great team player and a good manager
- A great multitasker who should be able to work in a demanding environment
- Should be well connected with the vendor community
- Strong written and oral communication and interpersonal skills
- Must have a go-getter attitude.
- High social responsibility & Integrity
- Compliance twitho policies, rules, and regulations
- Belief in Teamwork & Effective leadership
Technical Skills
- Good Knowledge on the end point infra support and server support
- Good Knowledge on IT security
- Linux, Windows OS knowledge
- Good knowledge on Networking and network security
Soft Skills
- Escalation handling
- Vendor management
- Good Decision making skill
Job Description
-
Job Description
JD: Kronos Developer.
Experience: 3 to 4 Yrs only
Shifts : Rotational Shifts
A minimum of 2 to 3 years of enterprise Kronos configuration on V7 or higher Strong understanding of Kronos architecture.
- Primary skills: Experience with Kronos Dimension or Workforce Central version is compulsory.
- Additional Skills: Knowledge of Kronos configuration and maintenance. Experience partnering with IT, Vendor and/or Business Customers on projects, Strong verbal and written communication skills and the ability to collaborate with team members across the globe. Self-starter with strong, proactive work ethic and fast learner. Proven ability to navigate organizational network to get to the right person
- Ability to work flexible hours, including some weekends Being imaginative having high creative quotient Creative thinker to look for continued ways to utilize and optimize capabilities of the system. Excellent problem solving and analytical skills, understanding of Sox and other management controls
- Kronos training\certifications are a plus
Skills
KRONOS WORKFORCE TIMEKEEPER, REPORTING, KRONOS, SQL, SCRUM METHODOLOGY
Skills
KRONOS WORKFORCE TIMEKEEPER, REPORTING, KRONOS, SQL, SCRUM METHODOLOGY
at persistent
I am looking for Mulesoft Developer for a reputed MNC
Experience: 6+ Years
Relevant experience: 4 Years
Location : Pune, Mumbai, Bangalore, Indore, Kolkata
Skills:
Mulesoft
Experience: 6+ Years
Relevant experience: 4 Years
Location : Pune, Mumbai, Bangalore, Indore, Kolkata
We have an opportunity for a Lead Operations Engineer role with our client at Bangalore /Gurgaon. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.
JOB DETAILS
Shift timing:
9.00AM-6.00PM / 11.00AM -8.00PM / 2.00PM – 11.00PM / 7.00PM -3.00AM IST(Night shift allowance will be provided)
Position
Lead Operations Engineer
Location
Bangalore/ Gurgaon
About Our client
Who we are :
At a time when consumers are connected and empowered like never before,
Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24
social channels. We empower entire organizations to work together across social, marketing, advertising,
research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,
P&G, Shell, Samsung, and Visa.
What You'll Do
What You’ll Do As a Lead Operations Engineer at our client, you should be passionate about working on new technologies, high profile projects, and are motivated to deliver solutions on an aggressive schedule.
Candidates from product based companies only.
1. 5-7 years of exposure and working knowledge of data centers on-premise or on AWS/Azure/GCP.
2. Working Experience on Jenkins, Ansible, Git, Release & Deployments
3. Working Experience on ELK, Mongo, Kafka, Kubernetes.
4. Implement and operate SaaS environments hosting multiple applications and provide production support.
5. Contribute to automation and provisioning of environments.
6. Strong Linux systems administration skills with RHCE/Centos.
7. Have scripting knowledge in one of the following – Python/Bash/Perl.
8. Good knowledge on Gradle, Maven, etc
9. Should have knowledge of service monitoring via Nagios, Sensu, etc
10. Good to have knowledge on setting up and deploying application servers .
11. Mentoring Team members
Linux Expert :-
• Linux Drivers integration such as camera, radar, lidar, IMU, GNSS, V2X etc.
• C/C++ coding on Linux ubuntu environment
• Drivers integration with upper software layers such as DDS protocol/ROS2 framework.
• Working on autonomous related modules
• Diagnostics and failsafe operation implementation
• Debugging the issues.
• Testing the developed modules.
• Following software processes.
• Status update on assigned activities.
• Training documentation or user documentation preparation.
Expected Deliverables
• The integration activity of sensors such as camera, radar, lidar, V2X etc.
• Source code and related explanation provided for any possible improvements and modifications
in the system which is required for maintenance of the code. (team work)
• Complete open source ASAM and ODD based tools integration. (team work)
• Detailed specifications of interfaces and protocols for inter-operability of hardware and software
modules on provided (team work)
• Integration of MIL/SIL and HIL System with infrastructure (team work)
• Clear user guidelines document for software development
• Software Maintenance and Updates generated
• Weekly status reports.
• Training material and Documentation preparation for developed activities.
Qualifications Required
Qualifications and skills for the expert
• Bachelor’s degree in computer or electrical or software engineering or a related discipline;
• Excellent command over English (reading, writing, speaking);
• Good command
• Working experience in developing Linux applications.
• C, C++ programming and Bash scripting.
• Working experience with embedded Linux.
• Knowledge on NVIDIA GPU processors and automotive ECU development
• Developing Open Source software.
• Knowledge/experience on python, computer vision, CUDA, PyTorch, image processing, ROS2,
DDS, ADAPTIVE Autosar.
• Developing software modules as assigned by expert in the area of autonomous and connected
technology.
General professional experience is required for the expert
• Minimum 3 years of professional industrial experience in the area of robotics and autonomous car
platform.
Specific professional experience is required for the expert
• Must be minimum 2 years’ experience software development experience pertaining to autonomous
and connected car systems or ADAS applications.
- 4-15 year experience in Application Support
- Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
- Good to have knowledge in Agile, JIRA, Splunk, Service Now
- Good understanding and hands-on experience in Incident, Problem and Change Management
- Provide technical leadership to the team & contribute in the skill development within team
Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities - Good communications skills are necessary, must be team player and inquisitive.
- Strong customer service and support focus with a desire to deliver a high-quality service
- Ability to multi-task, work under pressure and to tight deadlines
- Flexible in working outside of office business hours at short notice (as required)
- Should be able to examine the system and identify the areas for Service Improvements & Value adds.
1. Monitor the quality of results of the automated system in the detection of attacks,
intrusions, and unusual, unauthorized or illegal activities.
2. Build and maintain scripts that collect cyber threats data from external sources as well as
from the in-house analytics engine, data quality inspection, and dataset creation for ML
with manual annotation.
3. Assist Data Scientists & Machine Learning Engineers in developing systems that
automate risk assessment/mitigation workflows.
4. Keep up to date with the latest security and technology developments.
5. Research and evaluate emerging cybersecurity threats and ways to manage them.
Required skills
1. Attention to details and a quality first mindset.
2. Knowledge of current hacking techniques, vulnerabilities, and security analysis
techniques.
3. Basic programming experience, and the ability to automate tasks.
4. Manual code review or source code analysis experience.
Note: We are a startup, you will have much more responsibilities.
Benefits
1. A competitive salary.
2. Health Insurance.
3. An awesome team that will challenge and respect you.
4. Lunch, Unlimited snacks and drinks.
5. Top notch office in the heart of Bangalore City.