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About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Description:

We are looking for a BDM with 5+ years agency experience in generating sales and developing new business for our company. This is the perfect opportunity for someone who is excited by the prospect of growing with the company in a friendly environment and having a key role in the process.

Responsibilities:

1. Developing, generating, and growing new business- branding, website, marketing, and creating innovative business plans for clients.

2. Managing both our existing sales pipeline and developing new business opportunities • Identifying opportunities for new business development through following up on leads and conducting research on target clients.

3. Selling Web and Digital marketing services/solutions including SEO, Google, PPC, social media marketing, B2B marketing, Branding, website development, and other services.

4. Create effective and persuasive proposals.

5. Excellent presentation, pitches, proposal, negotiation, and customer relationship skills.

6. Maintain an active schedule of prospecting calls.

7. Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Skills:

• Have a proven track record of working with different industries, pitching and generating business from leading brands and corporate organizations

• Minimum of 5 years of experience in winning new business for agencies in the all sector

• Experience with direct client servicing at any Marketing Agency

• Excellent communication and presentation skills

• Broad understanding of the business development process.

Key Responsibilities:

 Assist in identifying new customers and generating sales leads

 Support regular calling activities for lead follow-ups and client engagement

 Help explain product features and assist customers in making the right choice

 Contribute to meeting team sales targets

 Coordinate with internal teams for smooth order processing and customer satisfaction

Requirements:

 Interest in sales, marketing, or customer service roles (home décor industry is a plus)

 Strong communication and interpersonal skills

 Proficient in both English and Kannada (spoken)

 Basic knowledge of MS Excel and Google Sheets

 Self-motivated, eager to learn, and goal-oriented

We are looking for a proactive and people-savvy individual to serve as the bridge between our clients and our Customer Success Managers (CSMs). This role is ideal for someone who enjoys client interaction, problem-solving, and ensuring smooth delivery of post-sales services.

Key Responsibilities:

• Act as the first point of contact for clients post-onboarding
• Assist the CSM team in understanding client requirements and priorities
• Coordinate between internal teams and clients to ensure timely updates and follow-ups
• Help track deliverables and ensure SLAs are met
• Maintain clear communication records and update CRMs accordingly
• Handle client feedback, concerns, and route them to appropriate internal stakeholders

What We’re Looking For:

• Strong communication and interpersonal skills
• Ability to manage multiple tasks and work under pressure
• Good understanding of customer service processes
• Basic knowledge of CRM tools (HubSpot, Salesforce, etc.) is a plus
• Fresher or 1-2 years of experience in customer-facing roles preferred

Location: Hyderabad, India. WFO only 

Job Summary: As a Customer Support Executive , you will be responsible for handling customer inquiries and resolving issues in a professional and timely manner. You will work closely with customers and internal teams to ensure exceptional service delivery and customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a courteous and professional manner.
• Identify customer needs and recommend appropriate solutions.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, comments, and complaints.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• Proven customer support experience or experience as a client service representative.
• Excellent communication and problem-solving skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent; college degree preferred.

Preferred Skills:

• Experience in a call center or BPO environment.
• Knowledge of customer relationship management (CRM) systems.
• Fluency in English.

Note: Cab facility (only drop) available for female candidates.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Shift:

• Night shift
• US shift

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Other Benefits:

• Performance bonus

North American payroll,

• Provide hands on technical support and post-mortem root cause analysis using ITIL standards of Incident Management, Service Request fulfillment, Change Management, Knowledge Management, and Problem Management.
• Actively address and work on user and system tickets in the Service Now ticketing application. Create and implement change tickets for enhancements, new monitoring, and assisting development groups.
• Create, test, and implement Non-Functional Requirements (NFR) for current and new applications.
• Build up technical subject matter expertise on the applications being supported including business flows, application architecture, and hardware configuration. Maintain documentation, knowledge articles, and runbooks.

• Conduct real time monitoring to ensure application OLA/SLAs are achieved and maximum application availability (up time) using an array of monitoring tools.
• Assist in the process to approve application code releases change tickets as well as tasks assigned to the support team to perform and validate the associated implementation plan.
• Approach support with a proactive attitude, desire to seek root cause, in-depth analysis and triage, and strive to reduce inefficiencies and manual efforts.