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Database Administrator (DBA)

EDUCATION,EXPERIENCE REQUIRED:

BE/MCA/ B.TECH / BCA

Exp -  Min 4 yrs  

CTC – Upto 12 LPA

Job Description:

1. Installing, Configuring, Managing, Monitoring and troubleshooting SQL Server 2005/2008/2008R2/2012/2014/2016
2. Database administration activities like Installation, Configuration, Backup & Recovery, and Database Security.
3. Providing availability solutions like Mirroring, Log Shipping, Replication and Always on.
4. Database Up gradation and Migration
5. Ensure performance monitoring, backup, restore, and security recovery solutions.
6. Troubleshooting expertise in SQL server issues under production environment.
7. Handling the entire production servers with skills and understanding client's requirement Experience in Database administration activities for DB Security (creating users, roles, and assigning permission to them).
8. Automating process by creating jobs, and error reporting using Alerts by SQL Server Agent.
9. Backup and Recovery strategy, Database Refreshes.
10. Creation and maintenance of Databases, creating Roles and managing user permissions.
11. Setting up, trouble shooting and maintenance of production server databases.
12. Providing Production support for Database and Applications.
13. SQL Server store procedure, functions, View, Index and trigger development.

 

Job requirement:

1. Deep understanding of OS and its management including kernel space management
2. Experience with Linux servers in virtualized environments
3. Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, Nginx, etc.
4. Experience in Monitoring tools like Nagios.
5. Familiarity with load balancing, firewalls, etc.
6. Proficient with network tools such as iptables, Linux IPVS, HA Proxy, etc.
7. Experience with virtualization technologies, such as Xen KVM and VMware.
8. Ability to build and monitor services on production servers

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Roles and Responsibilities:

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide earliest resolution of the reported issues, which may include but not limited to cloud &
• end user related issues.
• Configuring and managing the alerts through Nagios, which may include but not limited to
• scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.
• Timely delivery of the assigned tasks.

Requirements:

• Having relevant experience of 3-8 yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Cloud-AWS/Azure ( Willing to work on Azure Cloud )
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Owning accountability and responsibility for end-to-end tasks

• Extensive experience in designing, building & supporting Azure Managed Services Operations.
• Good understanding of Azure IaaS and PaaS services (Azure VMs, App Service, VM Scale set, Storage, Web App, Function App, Logic App, SQL instance, Data factory, Key vault, API management service etc.).
• Good understanding of Azure networking, vNet, NSG, various load balancing services, VPN, Express Route and firewalls in cloud environment.
• Knowledge on Cloud Adoption Framework.
• Hands on Experience in migration of various workloads to Azure from on-prem sources like VMware, Hyper-V, Physical Servers and from other Clouds.
• Knowledge of Azure Backups and ASR (Azure Site Recovery).
• Strong Knowledge on Containerization and Orchestration (Docker, Kubernetes, AKS).
• Powershell Scripting, Azure CLI, ARM templates writing, setup automation for resources provisioning and other IaC tools like terraform, Ansible is an added advantage.
• Knowledge on Azure automation and Automation Desire State Configuration.
• Knowledge on Azure Devops or GIT Actions on CI/CD pipeline configuration.
• Strong experience in configuring, maintaining, and troubleshooting Microsoft based production systems.
• Aspire to learn and be able to pick up latest technical advances in Azure and be able to implement it.
• Certificate on Azure Administrator & Azure Architect has added advantage.

Role –Infra Management Tech Consultant

This is for you, if you:

• Love technology and have an innate interest in coding and building products.
• Aren’t afraid of taking ownership and accountability. You love challenges and won’t stop till you haven’t found a solution.
• Possess knowledge of Software development industry best practices.
• Have hands-on experience and expertise on the technical competencies needed for the job, so that you can work independently.
• Are passionate about the travel/hospitality space and can understand the nuances of hotel operations.
• Know how to have fun and smile often

Certifications Required

• AWS DevOps Engineer (professional) - equivalent or higher
• AWS Solution Architect (professional) - equivalent or higher
• AWS Developer (associate) - equivalent or higher

What will you do?

• Responsible for infrastructure for all engineering activities, manage and oversee.
• Creation & maintenance of Dev, QA, UAT, CS, Sales, Prod (cloud + private).
• Backup & Restore underlying resources for failover.
• Manage connectivity, access & security for all environments.
• Upgrade environment for OS / software / service updates, certificates & patches.
• Upgrade environments for architecture upgrades.
• Upgrade environments for cost optimisations.
• Perform Release activity for all environments.
• Monitor (& setup alerts for) underlying resources for degradation of services.
• Automate as many infra activities as possible.
• Ensure Apps are healthy - log rotation, alarms, failover, scaling, recovery.
• Ensure DBs are healthy - size, indexing, fragmentation, failover, scaling, recovery.
• Assist in debugging production issues, engage with Development team to identify & apply long term fixes.
• Explore source code, databases, logs, and traces to find or create solution.

Technical Competencies you’ll possess:

• E./B.Tech/MCA or equivalent
• 3+ years of meaningful work experience in Dev ops handling complex services
• AWS DevOps Engineer/Architect/Developer certification
• Expertise with AWS services including but not limited to EC2, ECS, S3, RDS,Lambda,VPC,OpsWork,CloudFront,Route53,CodeDeploy,SQS,SNS.
• Hands on experience in maintaining production databases - including creatingqueries for identifying bottlenecks, creating/maintaining indexes where required, de-fragmenting db
• Handsonexperience(andstrongunderstanding)onLinux&WindowsbasedOS
• Expertise with Docker and related tools
• HandsonexperiencewithinfrastructureascodetoolslikeAWSCloudFormation/Terraformandconfigurationmanagementtoolslike PuppetorChef
• Strong grasp of a modern stack protocols / technologies like –
  • Headers, Caching
  • IP/TCP/HTTP(S), WebSockets, SSL/TLS
  • CDNs, DNS, proxies
• Expertise in setting-up and maintaining a modern stack like (on AWS & cloud)
  • Version Control Systems like TFS, SVN, Gitlab servers, etc
  • Application & proxy servers like Nginx, HAproxy, IIS, etc
  • Database servers like MSSQL, MySQL, Postgres, Mongo, Redis, Elasticsearchetc
  • Monitoring tools like Grafana, Zabbix, Influx, Prometheus, etc
• Experience in Python coding preferred
• Good understanding and experience in continuous integration/continuous deployment tools

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

• 4-15 year experience in Application Support
• Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
• Good to have knowledge in Agile, JIRA, Splunk, Service Now
• Good understanding and hands-on experience in Incident, Problem and Change Management
• Provide technical leadership to the team & contribute in the skill development within team
  Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
• Good communications skills are necessary, must be team player and inquisitive.
• Strong customer service and support focus with a desire to deliver a high-quality service
• Ability to multi-task, work under pressure and to tight deadlines
• Flexible in working outside of office business hours at short notice (as required)
• Should be able to examine the system and identify the areas for Service Improvements & Value adds.

Mandatory Skills required:

1. Ability to translate business requirements into technical requirements for QlikView

2. Perform detailed analysis of source systems and source system data and model that data in

Qlikview

3. Design, develop, and test QlikView scripts to import data from source systems, data feeds, flat files

to create Qlik marts

4. Proficiency with QlikView Scripting, use of complex QlikView functions,

advanced QlikView Expressions, experience with complex data models and optimization of data

model for query performance to create Qlik Marts

5. Architecture optimization ( includes hardware sizing , security setup , performance tuning )

6. Development of Qlikview/ QlikSense

Job Description:

We are looking for a candidate with 5-8 years of experience in Agile methodologies like SCRUM, XP, Kanban, SAFe and fluid, along with in-depth knowledge of agile values, design thinking, customer value, product management, etc. with strong experience in Agile transformations from design to implementation.

Responsibilities:
- Preparing monthly project status updates and capital forecasts per established processes
- Disrupting and improving the way teams work by increasing organizational agility to produce dramatically better outcomes
- Preparing and conducting periodic project status reports to update teams and executive management regularly on progress, risks, and issues
- Understanding break down of backlog into tasks, defining effort (as complexity), and estimating initial remaining hours
- Designing an optimal system by meeting project requirements while maximizing characteristics such as scalability, security, reliability, durability, and cost-effectiveness
- Facilitating the process for building up multiple products parallel and doing continuous integration

- Focusing on customer values, coaching teams to embrace the right mindset in ways of working (cadence, ceremonies, tools), and on-boarding new teams with the setup of working processes

- Anticipating and identifying impediments (systematic, behavioral, etc.) and working with

the right team members to resolve them

- Monitoring the team's outcomes and dynamics while assisting them in improving team performance and agile maturity

Required Skills:
- Experience with Jira or any other Agile project management tool
- Good understanding of Agile development processes
- Strong working knowledge of technical engineering best practices including test-driven development, continuous integration, DevOps

- Good Documentation and Reporting Skills
- Good Analytical and Problem-solving skills

- Good Communication skills

- Strong Decision-making skills

Note: Certification in CSM, PSM or related field will be an added plus

Perks and Benefits 

Medical Insurance and other perks.