
Roles and Responsibilities:
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide earliest resolution of the reported issues, which may include but not limited to cloud &
- end user related issues.
- Configuring and managing the alerts through Nagios, which may include but not limited to
- scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
- Timely delivery of the assigned tasks.
Requirements:
- Having relevant experience of 3-8 yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Cloud-AWS/Azure ( Willing to work on Azure Cloud )
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Owning accountability and responsibility for end-to-end tasks

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Job Summary :
We are looking for a proactive and skilled Senior DevOps Engineer to join our team and play a key role in building, managing, and scaling infrastructure for high-performance systems. The ideal candidate will have hands-on experience with Kubernetes, Docker, Python scripting, cloud platforms, and DevOps practices around CI/CD, monitoring, and incident response.
Key Responsibilities :
- Design, build, and maintain scalable, reliable, and secure infrastructure on cloud platforms (AWS, GCP, or Azure).
- Implement Infrastructure as Code (IaC) using tools like Terraform, Cloud Formation, or similar.
- Manage Kubernetes clusters, configure namespaces, services, deployments, and auto scaling.
CI/CD & Release Management :
- Build and optimize CI/CD pipelines for automated testing, building, and deployment of services.
- Collaborate with developers to ensure smooth and frequent deployments to production.
- Manage versioning and rollback strategies for critical deployments.
Containerization & Orchestration using Kubernetes :
- Containerize applications using Docker, and manage them using Kubernetes.
- Write automation scripts using Python or Shell for infrastructure tasks, monitoring, and deployment flows.
- Develop utilities and tools to enhance operational efficiency and reliability.
Monitoring & Incident Management :
- Analyze system performance and implement infrastructure scaling strategies based on load and usage trends.
- Optimize application and system performance through proactive monitoring and configuration tuning.
Desired Skills and Experience :
- Experience Required - 8+ yrs.
- Hands-on experience on cloud services like AWS, EKS etc.
- Ability to design a good cloud solution.
- Strong Linux troubleshooting, Shell Scripting, Kubernetes, Docker, Ansible, Jenkins Skills.
- Design and implement the CI/CD pipeline following the best industry practices using open-source tools.
- Use knowledge and research to constantly modernize our applications and infrastructure stacks.
- Be a team player and strong problem-solver to work with a diverse team.
- Having good communication skills.
Job role: Systems Engineer (L2)
Location: Remote/Bengaluru
Experience: 3-6 years
About the Role:
We are looking for a Systems Engineer (L2) to join our growing infrastructure team. You will be responsible for managing, optimizing, and scaling our cloud communication platform that handles billions of messages and voice calls annually.
Key Responsibilities:
— Design, deploy, and maintain scalable cloud infrastructure — AWS/GCP/Azure.
— Manage and optimize networking components — routers, switches, firewalls, load balancers.
— Handle incident response — monitor systems, identify issues, resolve production problems.
— Implement DevOps best practices — CI/CD pipelines, automation, containerization.
— Collaborate with backend and product teams on system architecture.
— Performance tuning — ensure high availability and reliability of platform.
— Security management — implement security protocols and compliance standards.
Required Skills:
Technical:
- Linux/Unix administration — strong fundamentals
- Networking — TCP/IP, DNS, BGP, VoIP protocols
- Cloud platforms — AWS/GCP/Azure — minimum 2 years
- DevOps tools — Docker, Kubernetes, Jenkins, CI/CD
- Monitoring tools — Grafana, Prometheus, Kibana, Datadog
- Scripting — Python, Bash, Shell
- Databases — MySQL, PostgreSQL, Redis
Soft skills:
- Strong problem-solving under pressure
- Good communication — English written and verbal
- Team player — collaborative mindset
Good to Have:
- Experience in telecom/CPaaS/cloud communications industry
- Knowledge of VoIP, SIP, RTP protocols
- AI/ML operations experience
- CCNA/AWS certifications
We are looking for an experienced DevOps Architect with strong expertise in telecom environments (OSS/BSS, 4G/5G core, network systems). The candidate will design and implement scalable, highly available, and automated DevOps solutions to support telecom-grade applications and infrastructure.
Responsibilities:
- Design and implement DevOps architecture for telecom applications (OSS/BSS, mediation systems, billing platforms)
- Architect CI/CD pipelines using Jenkins, GitLab, or Azure DevOps
- Manage cloud infrastructure on Amazon Web Services, Microsoft Azure, or hybrid telecom data centers
- Implement containerization using Docker and orchestration with Kubernetes
- Design Infrastructure as Code (IaC) using Terraform
- Ensure high availability, disaster recovery, and zero-downtime deployment strategies
- Automate deployments for 4G/5G core network functions (CNFs/VNFs)
- Implement monitoring solutions using Prometheus, Grafana, and ELK Stack
- Work closely with network engineering and telecom operations teams
- Ensure compliance with telecom-grade security standards
We are looking for very hands-on DevOps engineers with 3 to 6 years of experience. The person will be part of a team that is responsible for designing & implementing automation from scratch for medium to large scale cloud infrastructure and providing 24x7 services to our North American / European customers. This also includes ensuring ~100% uptime for almost 50+ internal sites. The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
This person MUST have:
-
B.E Computer Science or equivalent
-
2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
-
1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
-
1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
-
1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
-
Experience configuring/maintaining one monitoring tool.
-
Excellent verbal & written communication skills.
-
Candidates with certifications - AWS, GCP, CKA, etc will be preferred
-
Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).
Experience:
-
Min 3 years of experience as DevOps automation engineer buildingg, running, and maintaining production sites.
-
Not looking for candidates who have experience only as L1/L2 or Build & Deploy.
Location: Remotely, anywhere in India.
Timings:
-
The person is expected to deliver with both high speed and high quality as well as work for 40 hours per week (~6.5 hours per day, 6 days per week) in shifts that will rotate every month.
Position:
-
Full time/Direct
-
We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
-
We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Primary Skills:
Linux – Ubuntu Administration, Git, Gerrit, Jenkins Administration, Cloud services (Preferred AWS) Apache, Ansible, Python, Postgresql, Rabbit MQ, CloudWatch AWS, CFT in AWS
Additional Skills Required:
- Should have experience working with Jenkins, Git, Gerrit
- Should have Good understanding of AWS Security and execution.
- Should have Good python skills
- Should have experience of working with GIT, Gerrit, Jira, Confluence,
- Exposure to messaging systems Rabbit MQ
- Exposure to Html, Groovy, Javascript, shell scripting
- Exposure to Kibana, Provisioning, capacity planning and performance analysis at various levels
- Exposure to Android skills.
- Should have experience in working with cloud-native architecture.
- Experience with log stash and elastic search
- Expert in Full Stack design technique as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs
- May be recognized as a leader in Agile and cultivating teams working in Agile frameworks
- Strong understanding of techniques such as Continuous Integration, Continuous Delivery, Test Driven Development, Cloud Development, resiliency, security
- Stays abreast of cutting edge technologies/trends and uses experience to influence application of those technologies/trends to support the business
- Experience on Modelling and Provisioning cloud infrastructure using AWS CloudFormation
Key Responsibilities:
- Perform a Technical Lead role for DevOPs development and support teams.
- Need to communicate & coordinate with both offshore and onsite teams
- Should translate business requirements into project plans and workable item/activities
- Have a thorough understanding of software development lifecycle and the ability to implement software following the structured approach.
- Need to perform in-depth technical reviews of project deliverables and ensure it should be defect free (minimize post release defects).
- Understand the current applications and technical architecture and improvise them as needed.
- Stay abreast of new technologies, methods to optimize development process and latest SDKs, testing tools etc
Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.
We are looking for a DevOps Engineer with expertise in infrastructure as a code, configuration management, continuous integration, continuous deployment, automated monitoring for big data workloads, large enterprise applications, customer applications, and databases.
You will have hands-on technology expertise coupled with a background in professional services and client-facing skills. You are passionate about the best practices of cloud deployment and ensuring the customer expectation is set and met appropriately. If you love to solve problems using your skills, then join the Team Mactores. We have a casual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.
What you will do?
- Automate infrastructure creation with Terraform, AWS Cloud Formation
- Perform application configuration management, and application-deployment tool enabling infrastructure as code.
- Take ownership of the Build and release cycle of the customer project.
- Share the responsibility for deploying releases and conducting other operations maintenance.
- Enhance operations infrastructures such as Jenkins clusters, Bitbucket, monitoring tools (Consul), and metrics tools such as Graphite and Grafana.
- Provide operational support for the rest of the Engineering team help migrate our remaining dedicated hardware infrastructure to the cloud.
- Establish and maintain operational best practices.
- Participate in hiring culturally fit engineers in the organization, help engineers make their career paths by consulting with them.
- Design the team strategy in collaboration with founders of the organization.
What are we looking for?
- 4+ years of experience in using Terraform for IaaC
- 4+ years of configuration management and engineering for large-scale customers, ideally supporting an Agile development process.
- 4+ years of Linux or Windows Administration experience.
- 4+ years of version control systems (git), including branching and merging strategies.
- 2+ Experience in working with AWS Infrastructure, and platform services.
- 2+ Experience in cloud automation tools (Ansible, Chef).
- Exposure to working on container services like Kubernetes on AWS, ECS, and EKS
- You are extremely proactive at identifying ways to improve things and to make them more reliable.
You will be preferred if
- Expertise in multiple cloud services provider: Amazon Web Services, Microsoft Azure, Google Cloud Platform
- AWS Solutions Architect Professional or Associate Level Certificate
- AWS DevOps Professional Certificate
Life at Mactores
We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.
1. Be one step ahead
2. Deliver the best
3. Be bold
4. Pay attention to the detail
5. Enjoy the challenge
6. Be curious and take action
7. Take leadership
8. Own it
9. Deliver value
10. Be collaborative
We would like you to read more details about the work culture on https://mactores.com/careers
The Path to Joining the Mactores Team
At Mactores, our recruitment process is structured around three distinct stages:
Pre-Employment Assessment:
You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.
Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.
HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.
At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.

DevOps Architect
Experience: 10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.
Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired
Technical Skillset: Skills Proficiency level
- Build tools (Ant or Maven) - Expert
- CI/CD tool (Jenkins or Github CI/CD) - Expert
- Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
- Infrastructure As Code (Terraform, Helm charts etc.) - Expert
- Containerization (Docker, Docker Registry) - Expert
- Scripting (linux) - Expert
- Cluster deployment (Kubernetes) & maintenance - Expert
- Programming (Java) - Intermediate
- Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
- Artifactory (JFrog) - Expert
- Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
- Ansible, MySQL, PostgreSQL - Intermediate
• Source Control (like Git, Bitbucket, Svn, VSTS etc)
• Continuous Integration (like Jenkins, Bamboo, VSTS )
• Infrastructure Automation (like Puppet, Chef, Ansible)
• Deployment Automation & Orchestration (like Jenkins, VSTS, Octopus Deploy)
• Container Concepts (Docker)
• Orchestration (Kubernetes, Mesos, Swarm)
• Cloud (like AWS, Azure, GoogleCloud, Openstack)
Roles and Responsibilities
• DevOps architect should automate the process with proper tools.
• Developing appropriate DevOps channels throughout the organization.
• Evaluating, implementing and streamlining DevOps practices.
• Establishing a continuous build environment to accelerate software deployment and development processes.
• Engineering general and effective processes.
• Helping operation and developers teams to solve their problems.
• Supervising, Examining and Handling technical operations.
• Providing a DevOps Process and Operations.
• Capacity to handle teams with leadership attitude.
• Must possess excellent automation skills and the ability to drive initiatives to automate processes.
• Building strong cross-functional leadership skills and working together with the operations and engineering teams to make sure that systems are scalable and secure.
• Excellent knowledge of software development and software testing methodologies along with configuration management practices in Unix and Linux-based environment.
• Possess sound knowledge of cloud-based environments.
• Experience in handling automated deployment CI/CD tools.
• Must possess excellent knowledge of infrastructure automation tools (Ansible, Chef, and Puppet).
• Hand on experience in working with Amazon Web Services (AWS).
• Must have strong expertise in operating Linux/Unix environments and scripting languages like Python, Perl, and Shell.
• Ability to review deployment and delivery pipelines i.e., implement initiatives to minimize chances of failure, identify bottlenecks and troubleshoot issues.
• Previous experience in implementing continuous delivery and DevOps solutions.
• Experience in designing and building solutions to move data and process it.
• Must possess expertise in any of the coding languages depending on the nature of the job.
• Experience with containers and container orchestration tools (AKS, EKS, OpenShift, Kubernetes, etc)
• Experience with version control systems a must (GIT an advantage)
• Belief in "Infrastructure as a Code"(IaaC), including experience with open-source tools such as terraform
• Treats best practices for security as a requirement, not an afterthought
• Extensive experience with version control systems like GitLab and their use in release management, branching, merging, and integration strategies
• Experience working with Agile software development methodologies
• Proven ability to work on cross-functional Agile teams
• Mentor other engineers in best practices to improve their skills
• Creating suitable DevOps channels across the organization.
• Designing efficient practices.
• Delivering comprehensive best practices.
• Managing and reviewing technical operations.
• Ability to work independently and as part of a team.
• Exceptional communication skills, be knowledgeable about the latest industry trends, and highly innovative
- Demonstrated experience with AWS
- Knowledge of servers, networks, storage, client-server systems, and firewalls
- Strong expertise in Windows and/or Linux operating systems, including system architecture and design, as well as experience supporting and troubleshooting stability and performance issues
- Thorough understanding of and experience with virtualization technologies (e.g., VMWare/Hyper-V)
- Knowledge of core network services such as DHCP, DNS, IP routing, VLANs, layer 2/3 routing, and load balancing is required
- Experience in reading, writing or modifying PowerShell, Bash scripts & Python code.Experience using git
- Working know-how of software-defined lifecycles, product packaging, and deployments
- POSTGRESSQL or Oracle database administration (Backup, Restore, Tuning, Monitoring, Management)
- At least 2 from AWS Associate Solutions Architect, DevOps, or SysOps
- At least 1 from AWS Professional Solutions Architect, DevOps
- AWS: S3, Redshift, DynamoDB, EC2, VPC, Lambda, CloudWatch etc.
- Bigdata: Databricks, Cloudera, Glue and Athena
- DevOps: Jenkins, Bitbucket
- Automation: Terraform, Cloud Formation, Python, Shell scripting Experience in automating AWS infrastructure with Terraform.
- Experience in database technologies is a plus.
- Knowledge in all aspects of DevOps (source control, continuous integration, deployments, etc.)
- Proficiency in security implementation best practices on IAM policies, KMS encryption, Secrets Management, Network Security Groups etc.
- Experience working in the SCRUM Environment
Experience: 5+yrs
Skills Required: -
Experience in Azure Administration, Configuration and Deployment of WindowsLinux VMContainer
based infrastructure Scripting Programming in Python, JavaScriptTypeScript, C Scripting PowerShell ,
Azure CLI and shell Scripts Identity, Access Management and RBAC model Virtual Networking, storage,
and Compute Resources
Azure Database Technologies. Monitoring and Analytics Tools in Azure
Azure DevOps based CICD Build pipeline integrated with GitHub – Java and Node.js
Test Automation and other CICD Tools
Azure Infrastructure using ARM template Terrafor










