Senior/Lead Cloud Engineer

About us

CallHub provides cloud based communication software for nonprofits, political parties, advocacy organizations and businesses. We have delivered over 200 millions messages and calls for thousands of customers. We help political candidates during their campaigns in getting their message across to their voters, conduct surveys, manage event/town-hall invites and with recruiting volunteers for election campaigns. We are profitable with 8000+ paying customers from North America, Australia and Europe. Our customers include Uber, the Democratic Party, major political parties in the US, Canada, UK, France and Australia. 

About the Role

As a DevOps Engineer, you will play a crucial role in architecting, implementing, and managing the infrastructure and automation that powers our scalable and reliable cloud-based applications. Your expertise in Python, AWS, and various cloud services will be pivotal in driving our CI/CD pipelines, ensuring optimal performance, security, and availability of our services. Within the DevOps team, you will work closely with highly technical software engineers, quality engineers, support engineers, and product managers to build and maintain robust infrastructure solutions that support our rapidly growing customer base. We're looking for engineers with strong computer science fundamentals who are passionate, inquisitive and eager to learn new technologies and love working in a dynamic and fast-paced environment, contributing to our mission of delivering exceptional product experiences. Your

Responsibilities

• Architect, implement, and manage scalable and secure infrastructure on AWS using services such as RDS, EC2, ELB, ASG, CloudWatch, and Lambda.
• Automate deployment pipelines (CI/CD) to ensure seamless and reliable delivery of software to production.
• Implement and maintain monitoring and alerting systems using CloudWatch and other tools to ensure system reliability and performance.
• Optimize the performance and security of our applications using Cloudflare, Nginx, Redis, and CDNs.
• Manage and optimize databases, including PostgreSQL, with a focus on indexing, query tuning, and performance optimization.
• Act as a Site Reliability Engineer (SRE), being part of the on-call rotation to respond to and resolve critical incidents, ensuring high availability and minimal downtime.
• Develop and implement strategies for incident management, root cause analysis, and post-incident reviews to continuously improve system reliability.
• Collaborate with development teams to integrate DevOps best practices into the lifecycle of applications built with Python, Django, and Celery.
• Deploy and manage message brokers and streaming platforms like RabbitMQ and Kafka.
• Configure and manage proxy servers, reverse proxies, and load balancers to ensure optimal traffic management and security.
• Troubleshoot and resolve infrastructure-related issues promptly.
• Document processes, configurations, and best practices to ensure knowledge sharing and smooth operation.
• Contribute to the continuous improvement of our DevOps practices and toolsets.
• Communicate well with product and relevant stakeholders.

What we’re looking for

• 1-3 years of experience in a DevOps or similar role, with a strong focus on Python scripting, AWS services, and infrastructure management experience.
• Hands-on experience with AWS services such as EC2, RDS, ELB, ASG, CloudWatch, and Lambda.
• Strong knowledge of CI/CD tools and practices, including automation using Jenkins, GitLab CI, or similar tools.
• Experience with infrastructure as code (IaC) tools like Terraform, Pulumi, or CloudFormation.
• Experience with Python-based frameworks like Django and task queues like Celery.
• Proficiency in managing web servers (Nginx), caching solutions (Redis, Memcache), and CDNs.
• Experience with relational databases (PostgreSQL) and messaging systems like RabbitMQ and Kafka.
• Knowledge of database indexing, query tuning, and performance optimization techniques.
• Solid understanding of proxy servers, reverse proxies, and load balancers.
• Ability to troubleshoot complex issues across multiple layers of the stack.
• Strong communication skills, with the ability to work effectively in a collaborative team environment.
• Passionate about learning new technologies and improving existing processes.
• BE/MS in Computer Science or a related field, or equivalent practical experience.

What you can look forward to

• The opportunity to work on cutting-edge cloud technologies and contribute to mission-critical infrastructure.
• A role that allows you to take ownership of significant aspects of our infrastructure and automation.
• A collaborative and open culture where your ideas are valued, and you are encouraged to take initiative and aspire to be great in your role.
• A dynamic work environment where your contributions directly impact the success and reliability of our services. You will get to see your work directly impacting in a significant way.
• Exposure to the full lifecycle of software development and deployment, from design to monitoring and optimization.

Looking out for GCP Devop's Engineer who can join Immediately or within 15 days

Job Summary & Responsibilities:

Job Overview:

You will work in engineering and development teams to integrate and develop cloud solutions and virtualized deployment of software as a service product. This will require understanding the software system architecture function as well as performance and security requirements. The DevOps Engineer is also expected to have expertise in available cloud solutions and services, administration of virtual machine clusters, performance tuning and configuration of cloud computing resources, the configuration of security, scripting and automation of monitoring functions. This position requires the deployment and management of multiple virtual clusters and working with compliance organizations to support security audits. The design and selection of cloud computing solutions that are reliable, robust, extensible, and easy to migrate are also important.

Experience:

Experience working on billing and budgets for a GCP project - MUST

Experience working on optimizations on GCP based on vendor recommendations - NICE TO HAVE

Experience in implementing the recommendations on GCP

Architect Certifications on GCP - MUST

Excellent communication skills (both verbal & written) - MUST

Excellent documentation skills on processes and steps and instructions- MUST

At least 2 years of experience on GCP.

Basic Qualifications:

● Bachelor’s/Master’s Degree in Engineering OR Equivalent.

● Extensive scripting or programming experience (Shell Script, Python).

● Extensive experience working with CI/CD (e.g. Jenkins).

● Extensive experience working with GCP, Azure, or Cloud Foundry.

● Experience working with databases (PostgreSQL, elastic search).

● Must have 2 years of minimum experience with GCP certification.

Benefits :

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including top-up insurance for COVID).

Location :

Remote - work from anywhere.

What you’ll be doing at Novo:

● Systems thinking
● Creating best practices, templates, and automation for build, test, integration and
deployment pipelines on multiple projects
● Designing and developing tools for easily creating and managing dev/test infrastructure
and services in AWS cloud
● Providing expertise and guidance on CI/CD, Github, and other development tools via
containerization
● Monitoring and support systems in Dev, UAT and production environments
● Building mock services and production-like data sources for use in development and
testing
● Managing Github integrations, feature flag systems, code coverage tools, and other
development & monitoring tools tools
● Participating in support rotations to help troubleshoot to infrastructure issues

● Creating and working with containers, as well as using container orchestration tools
(Kubernetes / Docker)
● AWS: S3, EKS, EC2, RDS, Route53, VPC etc.
● Fair understanding of Linux
● Good knowledge of CI/CD : Jenkins / CircleCI / Github Actions
● Basic level of monitoring
● Support for Deployment along with various Web Servers and Linux environments , both
backend and frontend.

Responsibilities:

- Design, implement, and maintain robust CI/CD pipelines using Azure DevOps for continuous integration and continuous delivery (CI/CD) of software applications.

- Provision and manage infrastructure resources on Microsoft Azure, including virtual machines, containers, storage, and networking components.

-  Implement and manage Kubernetes clusters for containerized application deployments and orchestration.

-  Configure and utilize Azure Container Registry (ACR) for secure container image storage and management.

-  Automate infrastructure provisioning and configuration management using tools like Azure Resource Manager (ARM) templates.

- Monitor application performance and identify potential bottlenecks using Azure monitoring tools.

- Collaborate with developers and operations teams to identify and implement continuous improvement opportunities for the DevOps process.

- Troubleshoot and resolve DevOps-related issues, ensuring smooth and efficient software delivery.

- Stay up-to-date with the latest advancements in cloud technologies, DevOps tools, and best practices.

- Maintain a strong focus on security throughout the software delivery lifecycle.

- Participate in code reviews to identify potential infrastructure and deployment issues.

-  Effectively communicate with technical and non-technical audiences on DevOps processes and initiatives.

Qualifications:

- Proven experience in designing and implementing CI/CD pipelines using Azure DevOps.

- In-depth knowledge of Microsoft Azure cloud platform services (IaaS, PaaS, SaaS).

- Expertise in deploying and managing containerized applications using Kubernetes.

-  Experience with Infrastructure as Code (IaC) tools like ARM templates.

- Familiarity with Azure monitoring tools and troubleshooting techniques.

-  A strong understanding of DevOps principles and methodologies (Agile, Lean).

-  Excellent problem-solving and analytical skills.

-   Ability to work independently and as part of a team.

-   Strong written and verbal communication skills.

-   A minimum of one relevant Microsoft certification (e.g., Azure Administrator Associate, DevOps Engineer Expert) is highly preferred.

DevOps: 
Solid experience as a DevOps Engineer in a 24x7 uptime AWS environment, including automation experience with configuration management tools.

Strong scripting skills and automation skills.

Expertise in Linux system administration.

Beneficial to have

• Basic DB administration experience (MySQL)
• Working knowledge of some of the major open-source web containers & servers like apache, tomcat and Nginx.
• Understanding network topologies and common network protocols and services (DNS, HTTP(S), SSH, FTP, SMTP).
• Experience in Docker, Ansible & Python.

Role & Responsibilities:

• Deploying, automating, maintaining and managing AWS cloud-based production system, to ensure the availability, performance, scalability and security of production systems.
• Build, release and configuration management of production systems.
• System troubleshooting and problem-solving across platform and application domains.
• Ensuring critical system security using best-in-class cloud security solutions.

• As a DevOps Engineer, you need to have strong experience in CI/CD pipelines.
• Setup development, testing, automation tools, and IT infrastructure
• Defining and setting development, test, release, update, and support processes for DevOps operation
• Selecting and deploying appropriate CI/CD tools
• Deploy and maintain CI/CD pipelines across multiple environments (Mobile, Web API’s & AIML)

• 3+ years of experience as DevOps Engineer and strong working knowledge in CI/CD pipelines
• Experience administering and deploying development CI/CD using Git, BitBucket, CodeCommit, Jira, Jenkins, Maven, Gradle, etc
• Strong knowledge in Linux-based infrastructures and AWS/Azure/GCP environment
• Working knowledge on AWS (IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, etc)
• Experience with Docker containerization and clustering (Kubernetes/ECS)
• Experience on Android source(AOSP) clone, build, and automation ecosystems
• Knowledge of scripting languages such as Python, Shell, Groovy, Bash, etc
• Familiar with Android ROM development and build process
• Knowledge of Agile Software Development methodologies