Amazon Web Services (AWS)About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Company social profiles
Similar jobs
Go Programming (Golang)
Ruby on Rails (ROR)
Ruby
Python
JavaHiring for the below position with one of our premium client
Role: Senior DevOps Engineer
Exp:7+ years
Location: Chennai
Key skills: DevOps, Cloud, Python scripting
Description:
Strong analytical and problem-solving skills
Ability to work independently, learn quickly and be proactive
7-9 years overall and at least 3-4 years of hands-on experience in designing and managing DevOps Cloud infrastructure
Experience must include a combination of:
o Experience working with configuration management tools – Ansible, Chef, Puppet, SaltStack (expertise in at least one tool is a must)
o Ability to write and maintain code in at least one scripting language (Python preferred)
o Practical knowledge of shell scripting
o Cloud knowledge – AWS, VMware vSphere
o Good understanding and familiarity with Linux o Networking knowledge – Firewalls, VPNs, Load Balancers o Web/Application servers, Nginx, JVM environments
o Virtualization and containers - Xen, KVM, Qemu, Docker, Kubernetes, etc.
o Familiarity with logging systems - Logstash, Elasticsearch, Kibana o Git, Jenkins, Jira
If interested kindly apply!
Kubernetes
DockerAmazon Web Services (AWS)Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building a restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.
At Toast, our Site Reliability Engineers (SREs) are responsible for keeping all customer-facing services and other Toast production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound software engineering principles, operational discipline, and mature automation to our environments and our codebase. Our decisions are based on instrumentation and continuous observability, as well as predictions and capacity planning.
About this roll* (Responsibilities)
- Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
- Partner with development teams to improve services through rigorous testing and release procedures
- Participate in system design consulting, platform management, and capacity planning
- Create sustainable systems and services through automation and uplift
- Balance feature development speed and reliability with well-defined service level objectives
Troubleshooting and Supporting Escalations:
- Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
- Diagnose performance bottlenecks and implement optimizations across infrastructure, databases, web, and mobile applications
- Implement strategies to increase system reliability and performance through on-call rotation and process optimization
- Perform and run blameless RCAs on incidents and outages aggressively, looking for answers that will prevent the incident from ever happening again
Do you have the right ingredients? (Requirements)
- Extensive industry experience with at least 7+ years in SRE and/or DevOps roles
- Polyglot technologist/generalist with a thirst for learning
- Deep understanding of cloud and microservice architecture and the JVM
- Experience with tools such as APM, Terraform, Ansible, GitHub, Jenkins, and Docker
- Experience developing software or software projects in at least four languages, ideally including two of Go, Python, and Java
- Experience with cloud computing technologies ( AWS cloud provider preferred)
Bread puns are encouraged but not required
KubernetesDockerAmazon Web Services (AWS)The DevOps Engineer's core responsibilities include automated configuration and management
of infrastructure, continuous integration and delivery of distributed systems at scale in a Hybrid
environment.
Must-Have:
● You have 4-10 years of experience in DevOps
● You have experience in managing IT infrastructure at scale
● You have experience in automation of deployment of distributed systems and in
infrastructure provisioning at scale.
● You have in-depth hands-on experience on Linux and Linux-based systems, Linux
scripting
● You have experience in Server hardware, Networking, firewalls
● You have experience in source code management, configuration management,
continuous integration, continuous testing, continuous monitoring
● You have experience with CI/CD and related tools
* You have experience with Monitoring tools like ELK, Grafana, Prometheus
● You have experience with containerization, container orchestration, management
● Have a penchant for solving complex and interesting problems.
● Worked in startup-like environments with high levels of ownership and commitment.
● BTech, MTech or Ph.D. in Computer Science or related Technical Discipline
Jenkins
GitHubDevOps Architect
Experience: 10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.
Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired
Technical Skillset: Skills Proficiency level
- Build tools (Ant or Maven) - Expert
- CI/CD tool (Jenkins or Github CI/CD) - Expert
- Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
- Infrastructure As Code (Terraform, Helm charts etc.) - Expert
- Containerization (Docker, Docker Registry) - Expert
- Scripting (linux) - Expert
- Cluster deployment (Kubernetes) & maintenance - Expert
- Programming (Java) - Intermediate
- Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
- Artifactory (JFrog) - Expert
- Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
- Ansible, MySQL, PostgreSQL - Intermediate
• Source Control (like Git, Bitbucket, Svn, VSTS etc)
• Continuous Integration (like Jenkins, Bamboo, VSTS )
• Infrastructure Automation (like Puppet, Chef, Ansible)
• Deployment Automation & Orchestration (like Jenkins, VSTS, Octopus Deploy)
• Container Concepts (Docker)
• Orchestration (Kubernetes, Mesos, Swarm)
• Cloud (like AWS, Azure, GoogleCloud, Openstack)
Roles and Responsibilities
• DevOps architect should automate the process with proper tools.
• Developing appropriate DevOps channels throughout the organization.
• Evaluating, implementing and streamlining DevOps practices.
• Establishing a continuous build environment to accelerate software deployment and development processes.
• Engineering general and effective processes.
• Helping operation and developers teams to solve their problems.
• Supervising, Examining and Handling technical operations.
• Providing a DevOps Process and Operations.
• Capacity to handle teams with leadership attitude.
• Must possess excellent automation skills and the ability to drive initiatives to automate processes.
• Building strong cross-functional leadership skills and working together with the operations and engineering teams to make sure that systems are scalable and secure.
• Excellent knowledge of software development and software testing methodologies along with configuration management practices in Unix and Linux-based environment.
• Possess sound knowledge of cloud-based environments.
• Experience in handling automated deployment CI/CD tools.
• Must possess excellent knowledge of infrastructure automation tools (Ansible, Chef, and Puppet).
• Hand on experience in working with Amazon Web Services (AWS).
• Must have strong expertise in operating Linux/Unix environments and scripting languages like Python, Perl, and Shell.
• Ability to review deployment and delivery pipelines i.e., implement initiatives to minimize chances of failure, identify bottlenecks and troubleshoot issues.
• Previous experience in implementing continuous delivery and DevOps solutions.
• Experience in designing and building solutions to move data and process it.
• Must possess expertise in any of the coding languages depending on the nature of the job.
• Experience with containers and container orchestration tools (AKS, EKS, OpenShift, Kubernetes, etc)
• Experience with version control systems a must (GIT an advantage)
• Belief in "Infrastructure as a Code"(IaaC), including experience with open-source tools such as terraform
• Treats best practices for security as a requirement, not an afterthought
• Extensive experience with version control systems like GitLab and their use in release management, branching, merging, and integration strategies
• Experience working with Agile software development methodologies
• Proven ability to work on cross-functional Agile teams
• Mentor other engineers in best practices to improve their skills
• Creating suitable DevOps channels across the organization.
• Designing efficient practices.
• Delivering comprehensive best practices.
• Managing and reviewing technical operations.
• Ability to work independently and as part of a team.
• Exceptional communication skills, be knowledgeable about the latest industry trends, and highly innovative
Amazon Web Services (AWS)We are looking for a Senior Platform Engineer responsible for handling our GCP/AWS clouds. The
candidate will be responsible for automating the deployment of cloud infrastructure and services to
support application development and hosting (architecting, engineering, deploying, and operationally
managing the underlying logical and physical cloud computing infrastructure).
Location: Bangalore
Reporting Manager: VP, Engineering
Job Description:
● Collaborate with teams to build and deliver solutions implementing serverless,
microservice-based, IaaS, PaaS, and containerized architectures in GCP/AWS environments.
● Responsible for deploying highly complex, distributed transaction processing systems.
● Work on continuous improvement of the products through innovation and learning. Someone with
a knack for benchmarking and optimization
● Hiring, developing, and cultivating a high and reliable cloud support team
● Building and operating complex CI/CD pipelines at scale
● Work with GCP Services, Private Service Connect, Cloud Run, Cloud Functions, Pub/Sub, Cloud
Storage, Networking in general
● Collaborate with Product Management and Product Engineering teams to drive excellence in
Google Cloud products and features.
● Ensures efficient data storage and processing functions in accordance with company security
policies and best practices in cloud security.
● Ensuring scaled database setup/montioring with near zero downtime
Key Skills:
● Hands-on software development experience in Python, NodeJS, or Java
● 5+ years of Linux/Unix Administration monitoring, reliability, and security of Linux-based, online,
high-traffic services and Web/eCommerce properties
● 5+ years of production experience in large-scale cloud-based Infrastructure (GCP preferred)
● Strong experience with Log Analysis and Monitoring tools such as CloudWatch, Splunk,Dynatrace, Nagios, etc.
● Hands-on experience with AWS Cloud – EC2, S3 Buckets, RDS
● Hands-on experience with Infrastructure as a Code (e.g., cloud formation, ARM, Terraform,Ansible, Chef, Puppet) and Version control tools
● Hands-on experience with configuration management (Chef/Ansible)
● Experience in designing High Availability infrastructure and planning for Disaster Recovery solutions
Regards
Team Merito
DockerKubernetesPython- Working on scalability, maintainability and reliability of company's products.
- Working with clients to solve their day-to-day challenges, moving manual processes to automation.
- Keeping systems reliable and gauging the effort it takes to reach there.
- Understanding Juxtapose tools and technologies to choose x over y.
- Understanding Infrastructure as a Code and applying software design principles to it.
- Automating tedious work using your favourite scripting languages.
- Taking code from the local system to production by implementing Continuous Integration and Delivery principles.
What you need to have:
- Worked with any one of the programming languages like Go, Python, Java, Ruby.
- Work experience with public cloud providers like AWS, GCP or Azure.
- Understanding of Linux systems and Containers
- Meticulous in creating and following runbooks and checklists
- Microservices experience and use of orchestration tools like Kubernetes/Nomad.
- Understanding of Computer Networking fundamentals like TCP, UDP.
- Strong bash scripting skills.
DockerKubernetesAmazon Web Services (AWS)DockerKubernetesMandatory:
● A minimum of 1 year of development, system design or engineering experience ●
Excellent social, communication, and technical skills
● In-depth knowledge of Linux systems
● Development experience in at least two of the following languages: Php, Go, Python,
JavaScript, C/C++, Bash
● In depth knowledge of web servers (Apache, NgNix preferred)
● Strong in using DevOps tools - Ansible, Jenkins, Docker, ELK
● Knowledge to use APM tools, NewRelic is preferred
● Ability to learn quickly, master our existing systems and identify areas of improvement
● Self-starter that enjoys and takes pride in the engineering work of their team ● Tried
and Tested Real-world Cloud Computing experience - AWS/ GCP/ Azure ● Strong
Understanding of Resilient Systems design
● Experience in Network Design and Management
KubernetesDockerJenkinsMinimum 4 years exp
Skillsets:
- Build automation/CI: Jenkins
- Secure repositories: Artifactory, Nexus
- Build technologies: Maven, Gradle
- Development Languages: Python, Java, C#, Node, Angular, React/Redux
- SCM systems: Git, Github, Bitbucket
- Code Quality: Fisheye, Crucible, SonarQube
- Configuration Management: Packer, Ansible, Puppet, Chef
- Deployment: uDeploy, XLDeploy
- Containerization: Kubernetes, Docker, PCF, OpenShift
- Automation frameworks: Selenium, TestNG, Robot
- Work Management: JAMA, Jira
- Strong problem solving skills, Good verbal and written communication skills
- Good knowledge of Linux environment: RedHat etc.
- Good in shell scripting
- Good to have Cloud Technology : AWS, GCP and Azure
Amazon Web Services (AWS)- Expertise in Infrastructure & Application design & architecture
- Expertise in AWS, OS & networking
- Having good exposure on Infra & Application security
- Expertise in Python, Shell scripting
- Proficient with Devops tools Terraform, Jenkins, Ansible, Docker, GIT
- Solid background in systems engineering and operations
- Strong in Devops methodologies and processes
- Strong in CI/CD pipeline & SDLC.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon