Amazon Web Services (AWS)About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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This is a full-time role for a Lead DevOps Engineer at Spark Eighteen. We are seeking an experienced DevOps professional to lead our infrastructure strategy, design resilient systems, and drive continuous improvement in our deployment processes. In this role, you will architect scalable solutions, mentor junior engineers, and ensure the highest standards of reliability and security across our cloud infrastructure. The job location is flexible with preference for the Delhi NCR region.
Responsibilities
- Lead and mentor the DevOps/SRE team
- Define and drive DevOps strategy and roadmaps
- Oversee infrastructure automation and CI/CD at scale
- Collaborate with architects, developers, and QA teams to integrate DevOps practices
- Ensure security, compliance, and high availability of platforms
- Own incident response, postmortems, and root cause analysis
- Budgeting, team hiring, and performance evaluation
Requirements
Technical Skills
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- 7+ years of professional DevOps experience with demonstrated progression.
- Strong architecture and leadership background
- Deep hands-on knowledge of infrastructure as code, CI/CD, and cloud
- Proven experience with monitoring, security, and governance
- Effective stakeholder and project management
- Experience with tools like Jenkins, ArgoCD, Terraform, Vault, ELK, etc.
- Strong understanding of business continuity and disaster recovery
Soft Skills
- Cross-functional communication excellence with ability to lead technical discussions.
- Strong mentorship capabilities for junior and mid-level team members.
- Advanced strategic thinking and ability to propose innovative solutions.
- Excellent knowledge transfer skills through documentation and training.
- Ability to understand and align technical solutions with broader business strategy.
- Proactive problem-solving approach with focus on continuous improvement.
- Strong leadership skills in guiding team performance and technical direction.
- Effective collaboration across development, QA, and business teams.
- Ability to make complex technical decisions with minimal supervision.
- Strategic approach to risk management and mitigation.
What We Offer
- Professional Growth: Continuous learning opportunities through diverse projects and mentorship from experienced leaders
- Global Exposure: Work with clients from 20+ countries, gaining insights into different markets and business cultures
- Impactful Work: Contribute to projects that make a real difference, with solutions generating over $1B in revenue
- Work-Life Balance: Flexible arrangements that respect personal wellbeing while fostering productivity
- Career Advancement: Clear progression pathways as you develop skills within our growing organization
- Competitive Compensation: Attractive salary packages that recognize your contributions and expertise
Our Culture
At Spark Eighteen, our culture centers on innovation, excellence, and growth. We believe in:
- Quality-First: Delivering excellence rather than just quick solutions
- True Partnership: Building relationships based on trust and mutual respect
- Communication: Prioritizing clear, effective communication across teams
- Innovation: Encouraging curiosity and creative approaches to problem-solving
- Continuous Learning: Supporting professional development at all levels
- Collaboration: Combining diverse perspectives to achieve shared goals
- Impact: Measuring success by the value we create for clients and users
Apply Here - https://tinyurl.com/t6x23p9b
KubernetesDockerenvironments: AWS / Azure / GCP
• Must have strong work experience (2 + years) developing IaC (i.e. Terraform)
• Must have strong work experience in Ansible development and deployment.
• Bachelor’s degree with a background in math will be a PLUS.
• Must have 8+ years experience with a mix of Linux and Window systems in a medium to large business
environment.
• Must have command level fluency and shell scripting experience in a mix of Linux and Windows
environments.
•
• Must enjoy the experience of working in small, fast-paced teams
• Identify opportunities for improvement in existing process and automate the process using Ansible Flows.
• Fine tune performance and operation issues that arise with Automation flows.
• Experience administering container management systems like Kubernetes would be plus.
• Certification with Red Hat or any other Linux variant will be a BIG PLUS.
• Fluent in the use of Microsoft Office Applications (Outlook / Word / Excel).
• Possess a strong aptitude towards automating and timely completion of standard/routine tasks.
• Experience with automation and configuration control systems like Puppet or Chef is a plus.
• Experience with Docker, Kubernetes (or container orchestration equivalent) is nice to have
DockerKubernetesAmazon Web Services (AWS)Objectives :
- Building and setting up new development tools and infrastructure
- Working on ways to automate and improve development and release processes
- Testing code written by others and analyzing results
- Ensuring that systems are safe and secure against cybersecurity threats
- Identifying technical problems and developing software updates and ‘fixes’
- Working with software developers and software engineers to ensure that development follows established processes and works as intended
- Planning out projects and being involved in project management decisions
Daily and Monthly Responsibilities :
- Deploy updates and fixes
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back-end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
Skills and Qualifications :
- Degree in Computer Science or Software Engineering or BSc in Computer Science, Engineering or relevant field
- 3+ years of experience as a DevOps Engineer or similar software engineering role
- Proficient with git and git workflows
- Good logical skills and knowledge of programming concepts(OOPS,Data Structures)
- Working knowledge of databases and SQL
- Problem-solving attitude
- Collaborative team spirit
Laravel
PHP
JavascriptLaravel Developer Responsibilities:
- Discussing project aims with the client and development team.
- Designing and building web applications using Laravel.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Scaling projects based on client feedback.
- Recording and reporting on work done in Laravel.
- Maintaining web-based applications.
- Presenting work in meetings with clients and management.
Laravel Developer Requirements:
- A degree in programming, computer science, or a related field.
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
- A portfolio of applications and programs to your name.
- Problem-solving skills and critical mindset.
- Great communication skills.
- The desire and ability to learn.
Note: We are hiring Tamil Nadu candidates only..
Docker- Provides free and subscription-based website and email services hosted and operated at data centres in Mumbai and Hyderabad.
- Serve global audience and customers through sophisticated content delivery networks.
- Operate a service infrastructure using the latest technologies for web services and a very large storage infrastructure.
- Provides virtualized infrastructure, allows seamless migration and the addition of services for scalability.
- Pioneers and earliest adopters of public cloud and NoSQL big data store - since more than a decade.
- Provide innovative internet services with work on multiple technologies like php, java, nodejs, python and c++ to scale our services as per need.
- Has Internet infrastructure peering arrangements with all the major and minor ISPs and telecom service providers.
- Have mail traffic exchange agreements with major Internet services.
Job Details :
- This job position provides competitive professional opportunity both to experienced and aspiring engineers. The company's technology and operations groups are managed by senior professionals with deep subject matter expertise.
- The company believes having an open work environment offering mentoring and learning opportunities with an informal and flexible work culture, which allows professionals to actively participate and contribute to the success of our services and business.
- You will be part of a team that keeps the business running for cloud products and services that are used 24- 7 by the company's consumers and enterprise customers around the world. You will be asked to contribute to operate, maintain and provide escalation support for the company's cloud infrastructure that powers all of cloud offerings.
Job Role :
- As a senior engineer, your role grows as you gain experience in our operations. We facilitate a hands-on learning experience after an induction program, to get you into the role as quickly as possible.
- The systems engineer role also requires candidates to research and recommend innovative and automated approaches for system administration tasks.
- The work culture allows a seamless integration with different product engineering teams. The teams work together and share responsibility to triage in complex operational situations. The candidate is expected to stay updated on best practices and help evolve processes both for resilience of services and compliance.
- You will be required to provide support for both, production and non-production environments to ensure system updates and expected service levels. You will be required to specifically handle 24/7 L2 and L3 oversight for incident responses and have an excellent understanding of the end-to-end support process from client to different support escalation levels.
- The role also requires a discipline to create, update and maintain process documents, based on operation incidents, technologies and tools used in the processes to resolve issues.
QUALIFICATION AND EXPERIENCE :
- A graduate degree or senior diploma in engineering or technology with some or all of the following:
- Knowledge and work experience with KVM, AWS (Glacier, S3, EC2), RabbitMQ, Fluentd, Syslog, Nginx is preferred
- Installation and tuning of Web Servers, PHP, Java servlets, memory-based databases for scalability and performance
- Knowledge of email related protocols such as SMTP, POP3, IMAP along with experience in maintenance and administration of MTAs such as postfix, qmail, etc will be an added advantage
- Must have knowledge on monitoring tools, trend analysis, networking technologies, security tools and troubleshooting aspects.
- Knowledge of analyzing and mitigating security related issues and threats is certainly desirable.
- Knowledge of agile development/SDLC processes and hands-on participation in planning sprints and managing daily scrum is desirable.
- Preferably, programming experience in Shell, Python, Perl or C.
DockerJenkinsAmazon Web Services (AWS)Our client is a call management solutions company, which helps small to mid-sized businesses use its virtual call center to manage customer calls and queries. It is an AI and cloud-based call operating facility that is affordable as well as feature-optimized. The advanced features offered like call recording, IVR, toll-free numbers, call tracking, etc are based on automation and enhances the call handling quality and process, for each client as per their requirements. They service over 6,000 business clients including large accounts like Flipkart and Uber.
- Being involved in Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups, and Monitoring.
- Ensuring reliable operation of CI/ CD pipelines
- Orchestrate the provisioning, load balancing, configuration, monitoring and billing of resources in the cloud environment in a highly automated manner
- Logging, metrics and alerting management.
- Creating Docker files
- Creating Bash/ Python scripts for automation.
- Performing root cause analysis for production errors.
What you need to have:
- Proficient in Linux Commands line and troubleshooting.
- Proficient in AWS Services. Deployment, Monitoring and troubleshooting applications in AWS.
- Hands-on experience with CI tooling preferably with Jenkins.
- Proficient in deployment using Ansible.
- Knowledge of infrastructure management tools (Infrastructure as cloud) such as terraform, AWS cloudformation etc.
- Proficient in deployment of applications behind load balancers and proxy servers such as nginx, apache.
- Scripting languages: Bash, Python, Groovy.
- Experience with Logging, Monitoring, and Alerting tools like ELK(Elastic-search, Logstash, Kibana), Nagios. Graylog, splunk Prometheus, Grafana is a plus.
DockerKubernetesAmazon Web Services (AWS)About the company:
Tathastu, the next-generation innovation labs is Future Group’s initiative to provide a new-age retail experience - combining the physical with digital and enhancing it with data. We are creating next-generation consumer interactions by combining AI/ML, Data Science, and emerging technologies with consumer platforms.
The E-Commerce vertical under Tathastu has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely-knit team.
Our widespread store network, robust logistics, and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG, and home products for orders placed online through the Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.
Job Responsibilities:
- You’ll streamline and automate the software development and infrastructure management processes and play a crucial role in executing high-impact initiatives and continuously improving processes to increase the effectiveness of our platforms.
- You’ll translate complex use cases into discrete technical solutions in platform architecture, design and coding, functionality, usability, and optimization.
- You will drive automation in repetitive tasks, configuration management, and deliver comprehensive automated tests to debug/troubleshoot Cloud AWS-based systems and BigData applications.
- You’ll continuously discover, evaluate, and implement new technologies to maximize the development and operational efficiency of the platforms.
- You’ll determine the metrics that will define technical and operational success and constantly track such metrics to fine-tune the technology stack of the organization.
Experience: 4 to 8 Yrs
Qualification: B.Tech / MCA
Required Skills:
- Experience with Linux/UNIX systems administration and Amazon Web Services (AWS).
- Infrastructure as Code (Terraform), Kubernetes and container orchestration, Web servers (Nginx, Apache), Application Servers(Tomcat,Node.js,..), document stores and relational databases (AWS RDS-MySQL).
- Site Reliability Engineering patterns and visibility /performance/availability monitoring (Cloudwatch, Prometheus)
- Background in and happy to work hands-on with technical troubleshooting and performance tuning.
- Supportive and collaborative personality - ability to influence and drive progress with your peers
Our Technology Stack:
- Docker/Kubernetes
- Cloud (AWS)
- Python/GoLang Programming
- Microservices
- Automation Tools
DockerKubernetes
PythonWe are looking for people with programming skills in Python, SQL, Cloud Computing. Candidate should have experience in at least one of the major cloud-computing platforms - AWS/Azure/GCP. He should professioanl experience in handling applications and databases in the cloud using VMs and Docker images. He should have ability to design and develop applications for the cloud.
You will be responsible for
- Leading the DevOps strategy and development of SAAS Product Deployments
- Leading and mentoring other computer programmers.
- Evaluating student work and providing guidance in the online courses in programming and cloud computing.
Desired experience/skills
Qualifications: Graduate degree in Computer Science or related field, or equivalent experience.
Skills:
- Strong programming skills in Python, SQL,
- Cloud Computing
Experience:
2+ years of programming experience including Python, SQL, and Cloud Computing. Familiarity with command line working environment.
Note: A strong programming background, in any language and cloud computing platform is required. We are flexible about the degree of familiarity needed for the specific environments Python, SQL. If you have extensive experience in one of the cloud computing platforms and less in others you should still, consider applying.
Soft Skills:
- Good interpersonal, written, and verbal communication skills; including the ability to explain the concepts to others.
- A strong understanding of algorithms and data structures, and their performance characteristics.
- Awareness of and sensitivity to the educational goals of a multicultural population would also be desirable.
- Detail oriented and well organized.
KubernetesDockerAmazon Web Services (AWS)As an Infrastructure Engineer at Navi, you will be building a resilient infrastructure platform, using modern Infrastructure engineering practices.
You will be responsible for the availability, scaling, security, performance and monitoring of the navi Cloud platform. You’ll be joining a team that follows best practices in infrastructure as code
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- Build out the Infrastructure components like API Gateway, Service Mesh, Service Discovery, container orchestration platform like kubernetes.
- Developing reusable Infrastructure code and testing frameworks
- Build meaningful abstractions to hide the complexities of provisioning modern infrastructure components
- Design a scalable Centralized Logging and Metrics platform
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What to Bring
- Good to have experience in managing large scale cloud infrastructure, preferable AWS and Kubernetes
- Experience in developing applications using programming languages like Java, Python and Go
- Experience in handling logs and metrics at a high scale.
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
Python- Hands on experience in following is a must: Unix, Python and Shell Scripting.
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- Must be good at these DevOps tools:
Version Control Tools: Git, CVS
Build Tools: Maven and Gradle
CI Tools: Jenkins
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- Knowledge of Java will be an advantage.
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- Ability to help debug and optimise code and automate routine tasks.
- Should be extremely good in communication
- Experience in dealing with difficult situations and making decisions with a sense of urgency.
- Experience in Agile and Jira will be an add on
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon