Cloud Engineer at Rezo.AI · Noida · 3 - 8 years · ₹8L - ₹20L / yr · Raised funding · Posted 15 Dec 2022

About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
Cloud Infrastructure Engineer – BANG | 10+ Years
Location: Bangalore
Experience: 10+ Years
Job Description:
- Design, implement, and manage cloud infrastructure across AWS/Azure/GCP environments.
- Strong experience in cloud architecture, compute, storage, networking, and security.
- Manage VMs, VPC/VNet, load balancers, DNS, DHCP, firewalls, and IAM.
- Hands-on experience with Windows/Linux servers, VMware, virtualization, and infrastructure operations.
- Automate infrastructure provisioning and configuration using Terraform, Ansible, or similar tools.
- Monitor infrastructure performance, availability, and capacity using tools such as Grafana, Prometheus, or CloudWatch/Azure Monitor.
- Handle incident management, troubleshooting, disaster recovery, backup, and high-availability requirements.
- Work with cross-functional teams to support cloud migration, infrastructure upgrades, and production environments.
- Ensure infrastructure follows security, compliance, and operational best practices.
Must-Have Skills:
Cloud Infrastructure | AWS/Azure/GCP | Networking | Linux/Windows | VMware | Terraform | Ansible | DNS/DHCP | IAM | Monitoring | Backup & DR
Key Responsibilities
Azure Infrastructure: Deploy, configure, and manage Azure IaaS and PaaS services, including Virtual Machines, Virtual Networks, Network Security Groups, Azure Firewall, VPN/ExpressRoute gateways, storage, App Services, and Azure SQL.
Azure Landing Zones: Implement and maintain landing zones aligned with the Microsoft Cloud Adoption Framework, including management groups, subscriptions, RBAC, Azure Policy, and resource tagging.
Cloud Migration: Execute on-premises-to-Azure migrations using Azure Migrate, Azure Site Recovery (ASR), and database migration tools.
Identity and Access Management: Manage Microsoft Entra ID integrations, Entra Connect, Conditional Access, Privileged Identity Management (PIM), and managed identities.
Backup and Disaster Recovery: Configure and manage Azure Backup, Azure Site Recovery, monitoring, and disaster recovery solutions.
L2 Support and Incident Management: Resolve infrastructure incidents and service requests within agreed SLAs, perform root-cause analysis, and escalate complex issues to L3 teams with detailed diagnostics.
Cloud Security: Apply security baselines using Microsoft Defender for Cloud and implement secure-score recommendations.
Automation and Infrastructure as Code: Automate routine tasks using PowerShell and Azure CLI, and work with ARM templates, Bicep, or Terraform.
Cost Optimization: Monitor Azure consumption, optimize resource utilization, and prepare monthly cloud usage and cost reports.
Technical Documentation: Prepare low-level designs, operational runbooks, as-built documentation, and project handover documents.
Presales Support: Assist with effort estimation, technical solution inputs, and proof-of-concept implementations.
Required Skills and Qualifications
3–5 years of hands-on experience in Microsoft Azure infrastructure.
At least 2 years of experience in customer-facing consulting or managed services environments.
Strong working knowledge of Azure networking, compute, storage, and identity services.
Practical experience delivering at least one end-to-end Azure migration or landing zone deployment.
Good understanding of Windows Server, Active Directory, DNS, and DHCP.
Hands-on scripting experience with PowerShell.
Working knowledge of Bicep, ARM templates, or Terraform.
Familiarity with ITIL processes and ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms.
Strong written and verbal English communication skills, with the ability to interact with customer IT teams.
Certifications
Mandatory
Microsoft Certified: Azure Administrator Associate (AZ-104).
Preferred
Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
Microsoft Certified: Azure Security Engineer Associate (AZ-500).
Microsoft Certified: Azure Network Engineer Associate (AZ-700).
Good to Have
Experience with Azure Virtual Desktop deployment and image management.
Exposure to Microsoft Sentinel or Microsoft Defender XDR.
Experience supporting UAE government or semi-government customers.
Arabic language proficiency.
Candidate Requirements
Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.
Available to join immediately or within 15 days.
A valid UAE driving licence is preferred for customer site visits.
Willing to work at customer premises and support occasional after-hours change windows
Azure AD + Windows & SQL Administrator
Location: Faridabad, Haryana
Experience: 8+ Years
Employment Type: Full-time
Role Overview
We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.
The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.
Required Skills
- Strong hands-on experience with Microsoft Azure AD / Entra ID.
- Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
- Extensive experience in Windows Server Administration – 2016/2019/2022.
- Strong experience with Microsoft SQL Server Administration.
- Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
- Good knowledge of DNS, DHCP, and Group Policy (GPO).
- Strong PowerShell scripting and automation skills.
- Experience working with Hybrid Identity and Azure Infrastructure.
- Strong troubleshooting and problem-solving skills.
- Ability to work in an enterprise/global infrastructure environment.
Work Mode: WORK FROM OFFICE
Interview Mode: Virtual
Role Descriptions:
Exp Range: 5 - 8 years
City Locations: Bengaluru
*Key Responsibilities*
Devops Developer (Azure)
Azure L2 Support | Specialist | Infrastructure Operations-260006F2- Certificate & DNS Management- Monitoring & Observability- Azure Operations & Compliance- Migration: Open Cloud TnC- Reliability & Operations Excellence (OPS)
Profile – 5 to 8+ years in Cloud/Infrastructure Operations- Strong hands-on Azure skills- Certificates/PKI experience- DNS management- Grafana| Health Checks| Azure Monitor- IaC automation (Terraform/Bicep)- Networking fundamentals Nice-to-Have- Azure security and compliance- AKS monitoring basics- FinOps practices- French reading proficiency- Certifications: AZ-104| AZ-305| etc.
Desire candidate
- Candidate should have valid PF.
Azure DevOps Engineer
Experience
5-10 years of hands-on experience in Platform Engineering, Cloud Engineering, SRE, DevOps or Infrastructure Engineering roles.
Priority 1 – Must Have (Hands-On)
Azure Cloud Platform
· Strong hands-on experience supporting Azure workloads in production environments.
· Experience designing, building and supporting Azure infrastructure using Terraform.
· Good understanding of Azure networking and connectivity patterns.
· Experience supporting:
Ø AKS
Ø Application Gateway
Ø Azure Traffic Manager
Ø Key Vault
Ø Azure Monitor / Log Analytics
Ø Managed Identities
Ø Service Principals
Ø Private Endpoints
Ø VNets, NSGs and Route Tables
Kubernetes / AKS
- Strong practical experience operating and supporting AKS.
- Ability to troubleshoot:
Ø Pod failures
Ø Ingress issues
Ø DNS issues
Ø SSL/TLS certificate issues
Ø Network routing issues
Ø Performance and availability incidents
- Experience with:
Ø Helm
Ø Ingress Controllers
Ø Cluster upgrades
Ø Scaling
Ø Monitoring
Terraform
· Strong hands-on experience writing and maintaining Terraform.
· Experience creating reusable modules.
· Experience managing:
· State files
· Remote backends
· Environment promotion
· Infrastructure lifecycle
Linux & Scripting
· Strong Linux administration fundamentals.
· Practical experience troubleshooting production issues.
· Bash scripting mandatory.
· Python desirable.
Application Support / Troubleshooting
Must be comfortable supporting business applications end-to-end.
Priority 2 – Highly Desirable
GitHub & DevOps Platform
Hands-on experience with:
· GitHub Enterprise
· GitHub Actions
· Shared workflows
· Reusable pipelines
· Repository onboarding
· Branch protections
· GitHub security features
Experience supporting:
· Runner issues
· Disk space issues
· Network connectivity issues
· Dependency failures
· Self-hosted runners lifecycle management
API Management
Pipeline failures
GitOps
Experience with:
· ArgoCD
· GitOps deployment models
· Kubernetes deployment automation
Monitoring & Observability
Experience working with:
· Prometheus
· Grafana
· Azure Monitor
· Log Analytics
· Application Insights
Job Description:
We are looking for a Cloud Network Engineer with strong experience in AWS/Azure cloud platforms and networking. The candidate should have hands-on experience in LAN, WAN, network troubleshooting, and cloud networking.
Key Responsibilities:
- Manage and support networking infrastructure across AWS or Azure cloud environments.
- Configure and troubleshoot LAN/WAN networks and connectivity issues.
- Monitor network performance and resolve network-related incidents.
- Work with cloud networking components such as VPC/VNet, subnets, routing, VPN, and security groups.
- Troubleshoot connectivity between on-premises and cloud environments.
- Analyze and resolve network performance, latency, and connectivity issues.
- Collaborate with infrastructure, security, and application teams for network-related requirements.
- Perform network configuration, maintenance, and troubleshooting activities.
- Follow network security and infrastructure best practices.
Mandatory Skills:
- 6.5 years of relevant experience in Cloud Networking.
- Strong hands-on experience in AWS or Azure.
- Good knowledge of LAN, WAN, TCP/IP, DNS, DHCP and routing.
- Strong network troubleshooting skills.
- Experience with VPN, subnets, routing tables and firewalls.
- Good understanding of cloud networking concepts.
- Good communication and problem-solving skills.
Cloud Network Engineer – Job Description
Location: Hyderabad
Experience: 6.5+ Years
Role: Cloud Network Engineer
Job Summary
We are looking for an experienced Cloud Network Engineer with strong expertise in AWS or Azure networking and hands-on experience in LAN/WAN infrastructure, network troubleshooting, and cloud connectivity.
Key Responsibilities
- Design, implement, and support cloud networking infrastructure across AWS or Azure.
- Manage and troubleshoot LAN, WAN, VPN, routing, switching, and network connectivity issues.
- Configure and manage VPC/VNet, subnets, route tables, security groups, and network ACLs.
- Monitor network performance, identify bottlenecks, and resolve connectivity issues.
- Work with firewalls, load balancers, DNS, DHCP, TCP/IP, and VPN technologies.
- Support connectivity between on-premises data centers and cloud environments.
- Perform root-cause analysis and troubleshoot complex network incidents.
- Collaborate with cloud, infrastructure, security, and application teams for network requirements.
- Maintain network documentation, configurations, and operational procedures.
Must-Have Skills
- 6.5+ years of experience in Network Engineering.
- Strong hands-on experience in AWS or Azure Networking.
- Good knowledge of LAN/WAN, TCP/IP, routing, and switching.
- Strong network troubleshooting and problem-solving skills.
- Experience with VPN, DNS, DHCP, firewalls, and load balancing.
- Experience with cloud-to-on-premises connectivity.
- Good understanding of network security concepts.
Work Location: Hyderabad.








