Cloud Engineer at Rezo.AI · Noida · 3 - 8 years · ₹8L - ₹20L / yr · Raised funding · Posted 15 Dec 2022

About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Location : Mumbai
Big Picture (The Opportunity) :
Are you looking for an opportunity to advance your Career? & If you are able to maintain a positive attitude even when everything goes wrong, if you are detail oriented and self motivated with a passion to learn and improve your skills and knowledge, we have a perfect job for you !
What do we want from you ? (Our Expectations) :
- Zero to 2 years experience in Linux Operating System.
- Flexible working hours - able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing faced paced environment. Open to travel to sites.
- An ideal person who is excited and motivated about running and supporting a production - grade critical infrastructure and looks for opportunities to improve processes with automation.
What are you required to do ? (Your Responsibilities) :
- Proactively maintain and develop all linux infrastructure technology to maintain a 24*7*365 uptime service.
- Engineering of systems administration-related various solutions for our various SAAS products and projects as well as operational needs.
- Proactively monitoring system performance and capacity planning.
- Providing technical support to customers for Applications, Operating systems, and networking.
- Will also be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
- Fault finding, analysis and logging information for reporting of performance exceptions.
- Maintain best practices on managing systems and services across all environments.
Skills & Qualification Required (Add Value) :
- Graduate - Preferred to have Bachelor‘s Degree in Engineering, Computer Science or related field.
- He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
- You should possess excellent communication skills .
- Knowledge of Email concepts, Helpdesk Concept , VoIP Concept , Cloud computing will be an added advantage.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Role: DevOps Infrastructure
Location: Pune
Experience: 8–12 years
Job Summary:
We are looking for an experienced DevOps Infrastructure professional with strong expertise in Microsoft Azure, cloud architecture, automation, and infrastructure engineering.
Key Responsibilities:
- Design and manage scalable, secure Azure infrastructure and platform solutions.
- Implement CI/CD pipelines using Azure DevOps or GitHub Actions.
- Automate infrastructure using Terraform, Bicep, or ARM and scripting with PowerShell/Azure CLI/Python/Bash.
- Work with Azure networking, Entra ID, RBAC/PIM, storage, backup, and disaster recovery.
- Support containerized workloads using Docker and AKS.
- Define cloud standards, governance, reference architectures, and security best practices.
- Implement monitoring, observability, DevSecOps, and policy-as-code practices.
- Collaborate with architecture, security, and application teams on hybrid/multi-cloud initiatives.
Must-Have Skills:
- 3+ years hands-on experience with Microsoft Azure.
- Strong DevOps experience with CI/CD, Git, and Infrastructure as Code.
- 2+ years in infrastructure design, platform engineering, or architecture.
- Strong understanding of Azure Well-Architected Framework, networking, IAM, security, and governance.
- Experience with Azure DevOps, Terraform/Bicep, Docker, and preferably AKS.
Preferred: Azure/Azure DevOps certifications, Terraform, ITIL, CISSP, multi-cloud/hybrid cloud, GitOps, and DevSecOps experience.
Azure AD + Windows & SQL Administrator
Location: Faridabad, Haryana
Experience: 8+ Years
Employment Type: Full-time
Role Overview
We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.
The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.
Required Skills
- Strong hands-on experience with Microsoft Azure AD / Entra ID.
- Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
- Extensive experience in Windows Server Administration – 2016/2019/2022.
- Strong experience with Microsoft SQL Server Administration.
- Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
- Good knowledge of DNS, DHCP, and Group Policy (GPO).
- Strong PowerShell scripting and automation skills.
- Experience working with Hybrid Identity and Azure Infrastructure.
- Strong troubleshooting and problem-solving skills.
- Ability to work in an enterprise/global infrastructure environment.
Work Mode: WORK FROM OFFICE
Interview Mode: Virtual
Role Descriptions:
Exp Range: 5 - 8 years
City Locations: Bengaluru
*Key Responsibilities*
Devops Developer (Azure)
Azure L2 Support | Specialist | Infrastructure Operations-260006F2- Certificate & DNS Management- Monitoring & Observability- Azure Operations & Compliance- Migration: Open Cloud TnC- Reliability & Operations Excellence (OPS)
Profile – 5 to 8+ years in Cloud/Infrastructure Operations- Strong hands-on Azure skills- Certificates/PKI experience- DNS management- Grafana| Health Checks| Azure Monitor- IaC automation (Terraform/Bicep)- Networking fundamentals Nice-to-Have- Azure security and compliance- AKS monitoring basics- FinOps practices- French reading proficiency- Certifications: AZ-104| AZ-305| etc.
Desire candidate
- Candidate should have valid PF.
Azure DevOps Engineer
Experience
5-10 years of hands-on experience in Platform Engineering, Cloud Engineering, SRE, DevOps or Infrastructure Engineering roles.
Priority 1 – Must Have (Hands-On)
Azure Cloud Platform
· Strong hands-on experience supporting Azure workloads in production environments.
· Experience designing, building and supporting Azure infrastructure using Terraform.
· Good understanding of Azure networking and connectivity patterns.
· Experience supporting:
Ø AKS
Ø Application Gateway
Ø Azure Traffic Manager
Ø Key Vault
Ø Azure Monitor / Log Analytics
Ø Managed Identities
Ø Service Principals
Ø Private Endpoints
Ø VNets, NSGs and Route Tables
Kubernetes / AKS
- Strong practical experience operating and supporting AKS.
- Ability to troubleshoot:
Ø Pod failures
Ø Ingress issues
Ø DNS issues
Ø SSL/TLS certificate issues
Ø Network routing issues
Ø Performance and availability incidents
- Experience with:
Ø Helm
Ø Ingress Controllers
Ø Cluster upgrades
Ø Scaling
Ø Monitoring
Terraform
· Strong hands-on experience writing and maintaining Terraform.
· Experience creating reusable modules.
· Experience managing:
· State files
· Remote backends
· Environment promotion
· Infrastructure lifecycle
Linux & Scripting
· Strong Linux administration fundamentals.
· Practical experience troubleshooting production issues.
· Bash scripting mandatory.
· Python desirable.
Application Support / Troubleshooting
Must be comfortable supporting business applications end-to-end.
Priority 2 – Highly Desirable
GitHub & DevOps Platform
Hands-on experience with:
· GitHub Enterprise
· GitHub Actions
· Shared workflows
· Reusable pipelines
· Repository onboarding
· Branch protections
· GitHub security features
Experience supporting:
· Runner issues
· Disk space issues
· Network connectivity issues
· Dependency failures
· Self-hosted runners lifecycle management
API Management
Pipeline failures
GitOps
Experience with:
· ArgoCD
· GitOps deployment models
· Kubernetes deployment automation
Monitoring & Observability
Experience working with:
· Prometheus
· Grafana
· Azure Monitor
· Log Analytics
· Application Insights
Job Summary
We are looking for an experienced Azure Cloud / DevOps Engineer with strong hands-on expertise in Azure PaaS services, Azure Kubernetes Service (AKS), and Azure DevOps. The candidate will be responsible for designing, implementing, deploying, and supporting highly available and scalable cloud applications and infrastructure on Microsoft Azure.
The ideal candidate should have strong experience in CI/CD, containerization, Kubernetes, Infrastructure as Code, Azure networking, security, monitoring, and automation.
Key Responsibilities
- Design, deploy, and manage Azure PaaS services including App Services, Azure Functions, Azure Storage, Azure SQL, Key Vault, Service Bus, Event Grid, and related services.
- Design, configure, and administer Azure Kubernetes Service (AKS) clusters.
- Manage Kubernetes workloads, deployments, services, ingress, namespaces, secrets, config maps, and autoscaling.
- Implement and maintain CI/CD pipelines using Azure DevOps.
- Develop and maintain build and release pipelines for application and infrastructure deployments.
- Implement Infrastructure as Code (IaC) using Terraform and/or ARM/Bicep templates.
- Build and manage Docker containers and container registries using Azure Container Registry (ACR).
- Implement deployment strategies such as rolling, blue-green, and canary deployments where required.
- Configure Azure networking components such as VNets, subnets, NSGs, private endpoints, load balancers, Application Gateway, and Azure DNS.
- Implement Azure security best practices including Managed Identity, RBAC, Key Vault, secrets management, and network security.
- Configure monitoring, logging, alerting, and troubleshooting using Azure Monitor, Log Analytics, Application Insights, and Container Insights.
- Automate infrastructure and operational activities using PowerShell, Azure CLI, Bash, or Python.
- Troubleshoot application, container, Kubernetes, pipeline, networking, and Azure infrastructure issues.
- Work closely with development, architecture, security, and operations teams to deliver reliable cloud solutions.
- Participate in production deployments, incident management, root-cause analysis, and performance optimization.
Required Skills
Azure
- Strong hands-on experience with Microsoft Azure.
- Azure PaaS services such as:
- Azure App Service
- Azure Functions
- Azure Storage
- Azure SQL
- Azure Key Vault
- Azure Service Bus
- Azure Event Grid
- Azure API Management
- Good understanding of Azure networking, IAM/RBAC, security, and governance.
AKS / Kubernetes
- Strong hands-on experience with AKS.
- Kubernetes architecture and administration.
- Deployments, Services, Ingress, ConfigMaps, Secrets, Namespaces.
- Helm and Kubernetes manifests.
- Horizontal Pod Autoscaler and cluster autoscaling.
- Container troubleshooting and performance
DevOps, Cloud Engineering, or related roles Strong hands-on experience with Microsoft Azure (VMs, App Services, AKS, Storage, Networking, etc.) Expertise in Azure DevOps (Pipelines, Repos, Boards, Artifacts) Experience with Infrastructure as Code tools such as ARM, Bicep, or Terraform Proficiency in scripting (PowerShell, Bash, or Python) Hands-on experience with containerization and orchestration (Docker, Kubernetes/AKS) Strong experience with monitoring and logging tools within Azure ecosystem Good understanding of cloud security, networking, and governance in Azure Experience in managing production environments and handling escalations
We are looking for a hands-on Azure DevOps & Infrastructure Engineer to manage enterprise Azure environments, automate infrastructure, build CI/CD pipelines, and support cloud modernization initiatives.
🔑 Key Responsibilities
• Design, implement & support CI/CD pipelines and deployment automation
• Perform TFS / Azure DevOps Server → Azure DevOps Services migration
• Build & manage Azure infrastructure using Infrastructure as Code (IaC)
• Support Azure cloud infrastructure, networking, security, monitoring & production environments
• Drive cloud migration, application modernization & platform transformation initiatives
• Work with Terraform, containerization, DevSecOps & cloud automation
• Troubleshoot infrastructure/deployment issues and support incident & on-call operations
• Create technical documentation, runbooks and deployment standards
🎯 Mandatory Requirements
✅ AZ-204 – Azure Developer Associate – Mandatory
✅ 5–8 years total IT experience
✅ 3+ years hands-on Azure DevOps / Azure Infrastructure experience
✅ Strong experience in CI/CD & Azure DevOps
✅ Hands-on experience with TFS / Azure DevOps Server to Azure DevOps Services migration
✅ Strong understanding of Azure cloud infrastructure & cloud operations
✅ Experience with IaC, provisioning & infrastructure automation
✅ Exposure to cloud/data migration and application modernization
✅ Experience supporting Azure networking, security & monitoring
✅ Experience in production support / managed services / cloud operations
✅ Willingness to work UK/US shifts and participate in on-call support
⭐ Preferred / Optional
• AZ-400 – Microsoft Certified DevOps Engineer Expert
• AZ-104 – Azure Administrator Associate
• HashiCorp Terraform Associate
• Container platforms, orchestration & DevSecOps experience
🎓 Education: Bachelor's degree in Computer Science / IT / Engineering or related field.






