Amazon Web Services (AWS)About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Experience : 5+ Years
Location : Gurgaon, Sector 39
About the Role :
We are seeking an experienced Senior DevOps Engineer to lead our DevOps practices, manage a small team, and build functional, scalable systems that enhance customer experience. You will be responsible for deployments, automation, troubleshooting, integrations, monitoring, and team mentoring while ensuring secure and efficient operations.
Mandatory Skills :
Linux Administration, Shell Scripting, CI/CD (Jenkins), Git/GitHub, Docker, Kubernetes, AWS, Ansible, Database Administration (MariaDB/MySQL/MongoDB), Apache httpd/Tomcat, HAProxy, Nagios, Keepalived, Monitoring/Logging/Alerting, and On-premise Server Management.
Key Responsibilities :
- Implement and manage integrations as per business and customer needs.
- Deploy product updates, fixes, and enhancements.
- Provide Level 2 technical support and resolve production issues.
- Build tools to reduce errors and improve system performance.
- Develop scripts and automation for CI/CD, monitoring, and visualization.
- Perform root cause analysis of incidents and implement long-term fixes.
- Ensure robust monitoring, logging, and alerting systems are in place.
- Manage on-premise servers and ensure smooth deployments.
- Collaborate with development teams for system integration.
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Required Qualifications & Experience :
- Bachelor’s degree in Computer Science, Software Engineering, IT, or related field (Master’s preferred).
- 5+ years of experience in DevOps engineering with team management exposure.
- Strong expertise in:
- Linux Administration & Shell Scripting
- CI/CD pipelines (Jenkins or similar)
- Git/GitHub, branching, and code repository standards
- Docker, Kubernetes, AWS, Ansible
- Database administration (MariaDB, MySQL, MongoDB)
- Web servers (Apache httpd, Apache Tomcat)
- Networking & Load Balancing tools (HAProxy, Keepalived)
- Monitoring & alerting tools (Nagios, logging frameworks)
- On-premise server management
- Strong debugging, automation, and system troubleshooting skills.
- Knowledge of security best practices including data encryption.
Personal Attributes :
- Excellent problem-solving and analytical skills.
- Strong communication and leadership abilities.
- Detail-oriented with a focus on reliability and performance.
- Ability to mentor juniors and collaborate with cross-functional teams.
- Keen interest in emerging DevOps and cloud trends.
Docker
KubernetesAmazon Web Services (AWS)Job Responsibilities:
Section 1 -
- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.
Section 2 -
- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.
Section 3 -
- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.
Section 4 -
- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.
Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification
Skills & Competencies
- Linux and Windows servers management and troubleshooting.
- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS
- Kubernetes and containers knowledge
- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)
- Understanding of serverless architecture. - High understanding of Networking concepts
- High understanding of Serverless architecture concept - Managing to monitor and alerting systems
- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs
- Good Project management skills
- Documentation skills
- Backup, and DR understanding
Soft Skills - Project management, Process Documentation
Ideal Candidate:
- AWS certification with between 2-4 years of experience with certification and project execution experience.
- Someone who is interested in building sustainable cloud architecture with automation on AWS.
- Someone who is interested in learning and being challenged on a day-to-day basis.
- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.
- Someone who is curious to analyze and solve complex problems.
- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.
Behavioral Traits
- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.
- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.
- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly
DockerKubernetesAmazon Web Services (AWS)Please Apply - https://zrec.in/7EYKe?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: Senior DevOps Engineer / SRE
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 4-6 years
Education: B.Tech/MCA
Notice Period: Immediately
About Us
At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.
Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.
We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.
Role Summary
We are seeking a Senior DevOps Engineer (SRE) to manage and optimize large-scale, mission-critical production systems. The ideal candidate will have a strong problem-solving mindset, extensive experience in troubleshooting, and expertise in scaling, automating, and enhancing system reliability. This role requires hands-on proficiency in tools like Kubernetes, Terraform, CI/CD, and cloud platforms (AWS, GCP, Azure), along with scripting skills in Python or Go. The candidate will drive observability and monitoring initiatives using tools like Prometheus, Grafana, and APM solutions (Datadog, New Relic, OpenTelemetry).
Strong communication, incident management skills, and a collaborative approach are essential. Experience in team leadership and multi-client engagement is a plus.
Ideal Candidate Profile
- Solid 4-6 years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- Strong Hands-on experience with managing Large Scale Production Systems
- Strong Production Troubleshooting Skills and handling high-pressure situations.
- Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka)
- Worked on making production systems more Scalable, Highly Available and Fault-tolerant
- Hands-on experience with ELK or other logging and observability tools
- Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty
- Problem-Solving Mindset
- Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc
- Good with Python/Go Scripting Automation
- Strong with fundamentals like DNS, Networking, Linux
- Experience with APM tools like - Newrelic, Datadog, OpenTelemetry
- Good experience with Incident Response, Incident Management, Writing detailed RCAs
- Experience with Applications best practices in making apps more reliable and fault-tolerant
- Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
- Able to manage multiple clients and take ownership of client issues.
- Experience with Git and coding best practices
Good to have
- Team-leading Experience
- Multiple Client Handling
- Requirements gathering from clients
- Good Communication
Key Responsibilities
- Design and Development:
- Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
- Collaborate with product and engineering teams to translate business requirements into technical specifications.
- Write clean, maintainable, and efficient code, following best practices and coding standards.
- Cloud Infrastructure:
- Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
- Implement and manage CI/CD pipelines for automated deployment and testing.
- Ensure the security, reliability, and performance of cloud infrastructure.
- Technical Leadership:
- Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
- Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
- Lead technical discussions and contribute to architectural decisions.
- Problem Solving and Troubleshooting:
- Identify, diagnose, and resolve complex software and infrastructure issues.
- Perform root cause analysis for production incidents and implement preventative measures.
- Continuous Improvement:
- Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
- Contribute to the continuous improvement of development processes, tools, and methodologies.
- Drive innovation by experimenting with new technologies and solutions to enhance the platform.
- Collaboration:
- Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
- Communicate effectively with stakeholders, including technical and non-technical team members.
- Client Interaction & Management:
- Will serve as a direct point of contact for multiple clients.
- Able to handle the unique technical needs and challenges of two or more clients concurrently.
- Involve both direct interaction with clients and internal team coordination.
- Production Systems Management:
- Must have extensive experience in managing, monitoring, and debugging production environments.
- Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.
DockerKubernetesAmazon Web Services (AWS)Main tasks
- Supervision of the CI/CD process for the automated builds and deployments of web services and web applications as well as desktop tool in the cloud and container environment
- Responsibility of the operations part of a DevOps organization especially for development in the environment of container technology and orchestration, e.g. with Kubernetes
- Installation, operation and monitoring of web applications in cloud data centers for the purpose of development of the test as well as for the operation of an own productive cloud
- Implementation of installations of the solution especially in the container context
- Introduction, maintenance and improvement of installation solutions for development in the desktop and server environment as well as in the cloud and with on-premise Kubernetes
- Maintenance of the system installation documentation and implementation of trainings
Execution of internal software tests and support of involved teams and stakeholders
- Hands on Experience with Azure DevOps.
Qualification profile
- Bachelor’s or master’s degree in communications engineering, electrical engineering, physics or comparable qualification
- Experience in software
- Installation and administration of Linux and Windows systems including network and firewalling aspects
- Experience with build and deployment automation with tools like Jenkins, Gradle, Argo, AnangoDB or similar as well as system scripting (Bash, Power-Shell, etc.)
- Interest in operation and monitoring of applications in virtualized and containerized environments in cloud and on-premise
- Server environments, especially application, web-and database servers
- Knowledge in VMware/K3D/Rancer is an advantage
- Good spoken and written knowledge of English
Navi Mumbai 1 - 3 years
Rejolut is among the fastest-growing and award-winning Tech companies working on leading
technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web
Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely
Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.
We are looking for Tech geeks having hands-on experience and in love with building scalable,
distributed and large web/mobile products and tech solutions. He/She must be an excellent problem
solver with passion to self-learn and implement web technologies (frontend + backend). He/She would
be responsible for the architecture design, code review, and technology build and deployment
activities of the product.
Key Skills For DevOps Engineer:
Background in linux\unix systems
Experience with DevOps techniques and philosophies
Experience with automation of code builds and deployments
Knowledge/Experience of CI\CD pipelines to a wide variety of virtual environments in private
and public cloud providers (Jenkins / Hudson, Docker, Kubernetes, Azure, AWS)
Knowledge/Experience of software configuration management systems and source code
version control systems (Jenkins, Bitbucket, consul, vagrant, Chef, Puppet, Gerrit)
Passion to work in an exciting fast paced environment
Self-starter who can implement with minimal guidance
High Availability: Load Balancing (ELB), Reverse Proxies, CDNs etc.
AWS core components (or their GCP/Azure equivalents) and their management: EC2, ELB,
NAT, VPC, IAM Roles and policies, EBS and S3, CloudFormation, Elasticache, Route53, etc.
Work with K8s and Docker is plus
High social and communication skills
Job Responsibilities:
Gather and analyse cloud infrastructure requirements
Automate
Support existing infrastructure, analyse problem areas and come up with solutions
Optimise stack performance and costs
An eye for monitoring. The ideal candidate should be able to look at complex infrastructure
and be able to figure out what to monitor and how.
Rejolut - As a Career Differentiator
- We are a young and dynamic team who are obsessed with solving futuristic and evolutionary
business problems at scale with the next generation technology like blockchain, crypto and machine
learning. Focuses on empowering people across the globe to be technically efficient, making
advancements in technology and providing new capabilities that were previously thought impossible.
- We provide exposure to higher learning opportunities so that you can work on complex and cutting
edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly.
Strong expertise in blockchain and crypto technology and working with the networks like Hedera
Hashgraph, Tezos, BlockApps, Algorand, Cardano.
- Company is backed by two technology Co-founders, well-versed with consumer applications and
their work has been downloaded millions of times and have led teams in leadership positions in
companies like Samsung, Purplle, Loylty Rewardz.
Benefits :
> Health Insurance
> Fast growth and more visibility into the company
> Experience to work on the latest technology
> Competitive Learning Environment with supportive co-workers
> Employee friendly HR Policies
> Paid leaves up to certain limits
> Competitive salaries & Bonuses
> Liberal working atmosphere
> Get mentored by the best in the industry
Schedule:
Day Shift/Flexible working hours
Monday to Friday
Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.
With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
- Providing on-call support within a high availability production environment
- Logging issues
- Providing Complex problem analysis and resolution for technical and application issues
- Supporting and collaborating with team members
- Running system updates
- Monitoring and responding to system alerts
- Developing and running system health checks
- Applying industry standard practices across the technology estate
- Performing system reviews
- Reviewing and maintaining infrastructure configuration
- Diagnosing performance issues and network bottlenecks
- Collaborating within geographically distributed teams
- Supporting software development infrastructure by continuous integration and delivery standards
- Working closely with developers and QA teams as part of a customer support centre
- Projecting delivery work, either individually or in conjunction with other teams, external suppliers or contractors
- Ensuring maintenance of the technical environments to meet current standards
- Ensuring compliance with appropriate industry and security regulations
- Providing support to Development and Customer Support teams
- Managing the hosted infrastructure through vendor engagement
- Managing 3rd party software licensing ensuring compliance
- Delivering new technologies as agreed by the business
What you need to have:
- Experience working within a technical operations environment relevant to associated skills stated.
- Be proficient in:
- Linux, zsh/ bash/ similar
- ssh, tmux/ screen/ similar
- vim/ emacs/ similar
- Computer networking
- Have a reasonable working knowledge of:
- Cloud infrastructure, Preferably GCP
- One or more programming/ scripting languages
- Git
- Docker
- Web services and web servers
- Databases, relational and NoSQL
- Some familiarity with:
- Puppet, ansible
- Terraform
- GitHub, CircleCI , Kubernetes
- Scripting language- Shell
- Databases: Cassandra, Postgres, MySQL or CloudSQL
- Agile working practices including scrum and Kanban
- Private & public cloud hosting environments
- Strong technology interests with a positive ‘can do’ attitude
- Be flexible and adaptable to changing priorities
- Be good at planning and organising their own time and able to meet targets and deadlines without supervision
- Excellent written and verbal communication skills.
- Approachable with both colleagues and team members
- Be resourceful and practical with an ability to respond positively and quickly to technical and business challenges
- Be persuasive, articulate and influential, but down to earth and friendly with own team and colleagues
- Have an ability to establish relationships quickly and to work effectively either as part of a team or singularly
- Be customer focused with both internal and external customers
- Be capable of remaining calm under pressure
- Technically minded with good problem resolution skills and systematic manner
- Excellent documentation skills
- Prepared to participate in out of hours support rota
DockerJenkinsAmazon Web Services (AWS)• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure defined as code
• Ensure configuration and compliance with configuration management tools
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization
Qualifications:
• At least 3-5 years of experience building and maintaining AWS infrastructure (VPC, EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront, S3)
• Strong understanding of how to secure AWS environments and meet compliance requirements
• Expertise on configuration management
• Hands-on experience deploying and managing infrastructure with Terraform
• Solid foundation of networking and Linux administration
• Experience with Docker, GitHub, Jenkins, ELK and deploying applications on AWS
• Ability to learn/use a wide variety of open source technologies and tools
• Strong bias for action and ownership
PythonAmazon Web Services (AWS)DockerRequired Skills and Experience
- 4+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
- 4+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
- Building and running Docker images and deployment on Amazon ECS
- Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
- Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
- Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
- Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
- Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
- Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
- Understanding of IAM, RBAC, NACLs, and KMS
- Good communication skills
Good to have:
- Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
- Knowledge of database administration such as MongoDB.
- Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.
- Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
- Establish and promote DevOps thinking, guidelines, best practices, and standards.
- Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.
Amazon Web Services (AWS)- Expertise in Infrastructure & Application design & architecture
- Expertise in AWS, OS & networking
- Having good exposure on Infra & Application security
- Expertise in Python, Shell scripting
- Proficient with Devops tools Terraform, Jenkins, Ansible, Docker, GIT
- Solid background in systems engineering and operations
- Strong in Devops methodologies and processes
- Strong in CI/CD pipeline & SDLC.
THE OPPORTUNITY
A platform to learn and grow in a great working environment with cutting edge technologies. There is vast opportunity to showcase creative thinking which can be translated into a highly optimized tools/utilities.
KEY ACTIVITIES
- Code Integrations ( Compile, Build, Notify )
- Package creation ( Service Packs, Patches, Hotfixes )
- Environment Preparation ( With GOLD SCM technical stack )
- Environment & Infra management
- Package delivery ( Customer specific & Standard )
- Build & Deployment automation
- Tickets management
KEY CRITERIA
Primary Technical Skills
- Shell Scripting
- ORACLE DB Fundamentals
- Infra Monitoring & Diagnostics
- ClearCase / GIT
- DevOps concepts
- Basic Java
Other Required Skills
- Problem Solving
- Logical Reasoning
- Aptitude & Attitude
- Communication (Verbal & Written)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon