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Cloud Engineer
Cloud Engineer
Rezo.AI's logo

Cloud Engineer

Aditya Deo's profile picture
Posted by Aditya Deo
3 - 8 yrs
₹8L - ₹20L / yr
Noida
Skills
Windows Azure
Microsoft Windows Azure
Cloud Computing
Linux/Unix
Firewall
skill iconAmazon Web Services (AWS)
Rundeck
OpenStack
Ansible

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

 

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Roles and Responsibilities:-

  • To Maintain the required uptime for Azure Cloud and IT Infrastructure.
  • To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
  • Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
  • Linux and Windows Server administration.
  • Managing Firewalls and Domain Controllers.

 

Requirements

  • Having relevant experience of 3+ yrs.
  • Sound knowledge of Linux & Windows System administration
  • Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
  • Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
  • Good knowledge of networking, firewall & domain controller
  • Basic knowledge of DevOps/Scripting
  • Should be willing to work in rotational day shifts and WFO
  • Flexibility to be able to work in a 24/7/7 environment

 

Life at Rezo.AI

  • We take transparency very seriously. Along with a full view of team goals, get a top-level
  • View across the board with our regular town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative, and productive
  • environment.
  • Practice autonomy, open communication, and growth opportunities, while maintaining a
  • perfect work-life balance.
  • Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

 

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

 

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

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Subodh Popalwar

Software Engineer, Memorres
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About Rezo.AI

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

Read more

Company social profiles

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Job Title:             Senior DevOps Engineer / SRE

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

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At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.

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We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.


Role Summary

We are seeking a Senior DevOps Engineer (SRE) to manage and optimize large-scale, mission-critical production systems. The ideal candidate will have a strong problem-solving mindset, extensive experience in troubleshooting, and expertise in scaling, automating, and enhancing system reliability. This role requires hands-on proficiency in tools like Kubernetes, Terraform, CI/CD, and cloud platforms (AWS, GCP, Azure), along with scripting skills in Python or Go. The candidate will drive observability and monitoring initiatives using tools like Prometheus, Grafana, and APM solutions (Datadog, New Relic, OpenTelemetry).

Strong communication, incident management skills, and a collaborative approach are essential. Experience in team leadership and multi-client engagement is a plus.


Ideal Candidate Profile


  • Solid 4-6 years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field
  • Strong Hands-on experience with managing Large Scale Production Systems
  • Strong Production Troubleshooting Skills and handling high-pressure situations.
  • Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka)
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  • Hands-on experience with ELK or other logging and observability tools
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  • Problem-Solving Mindset
  • Strong with skills - K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc
  • Good with Python/Go Scripting Automation
  • Strong with fundamentals like DNS, Networking, Linux
  • Experience with APM tools like - Newrelic, Datadog, OpenTelemetry
  • Good experience with Incident Response, Incident Management, Writing detailed RCAs
  • Experience with Applications best practices in making apps more reliable and fault-tolerant
  • Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
  • Able to manage multiple clients and take ownership of client issues.
  • Experience with Git and coding best practices


Good to have

  • Team-leading Experience
  • Multiple Client Handling
  • Requirements gathering from clients
  • Good Communication


Key Responsibilities


  1. Design and Development:
  2. Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
  3. Collaborate with product and engineering teams to translate business requirements into technical specifications.
  4. Write clean, maintainable, and efficient code, following best practices and coding standards.
  5. Cloud Infrastructure:
  6. Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
  7. Implement and manage CI/CD pipelines for automated deployment and testing.
  8. Ensure the security, reliability, and performance of cloud infrastructure.
  9. Technical Leadership:
  10. Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
  11. Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
  12. Lead technical discussions and contribute to architectural decisions.
  13. Problem Solving and Troubleshooting:
  14. Identify, diagnose, and resolve complex software and infrastructure issues.
  15. Perform root cause analysis for production incidents and implement preventative measures.
  16. Continuous Improvement:
  17. Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
  18. Contribute to the continuous improvement of development processes, tools, and methodologies.
  19. Drive innovation by experimenting with new technologies and solutions to enhance the platform.
  20. Collaboration:
  21. Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
  22. Communicate effectively with stakeholders, including technical and non-technical team members.
  23. Client Interaction & Management: 
  24. Will serve as a direct point of contact for multiple clients.
  25. Able to handle the unique technical needs and challenges of two or more clients concurrently. 
  26. Involve both direct interaction with clients and internal team coordination.
  27. Production Systems Management: 
  28. Must have extensive experience in managing, monitoring, and debugging production environments. 
  29. Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.
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Job Description

Job Title:             Associate DevOps Engineer

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     6 Months - 24 Months

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

Infra360.io is searching for an Associate DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As an Associate DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure. 

Below is a detailed description of the roles and responsibilities, expectations for the role.


Tech Stack :


  • Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
  • Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
  • ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
  • Helm: Expertise in Helm for managing Kubernetes applications.
  • Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
  • Debugging and Troubleshooting: The Associate DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.


Key Responsibilities:

  • CI/CD and configuration management
  • Doing RCA of production issues and providing resolution
  • Setting up failover, DR, backups, logging, monitoring, and alerting
  • Containerizing different applications on the Kubernetes platform
  • Capacity planning of different environment's infrastructure
  • Ensuring zero outages of critical services
  • Database administration of SQL and NoSQL databases
  • Infrastructure as a code (IaC)
  • Keeping the cost of the infrastructure to the minimum
  • Setting up the right set of security measures
  • CI/CD and configuration management
  • Doing RCA of production issues and providing resolution
  • Setting up failover, DR, backups, logging, monitoring, and alerting
  • Containerizing different applications on the Kubernetes platform
  • Capacity planning of different environment's infrastructure
  • Ensuring zero outages of critical services
  • Database administration of SQL and NoSQL databases
  • Infrastructure as a code (IaC)
  • Keeping the cost of the infrastructure to the minimum
  • Setting up the right set of security measures


Ideal Candidate Profile:

  • A graduation/post-graduation degree in Computer Science and related fields
  • 1-2 years of strong DevOps experience with the Linux environment.
  • Strong interest in working in our tech stack
  • Excellent communication skills
  • Worked with minimal supervision and love to work as a self-starter
  • Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
  • Experience with version control systems like Git
  • Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
  • Strong experience with managing the Production Systems day in and day out
  • Experience in finding issues in different layers of architecture in production environment and fixing them
  • Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
  • Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
  • Experience in automation tools like Ansible/SaltStack and Jenkins
  • Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
  • Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
  • Experience with managing/mentoring small team of 2-3 people (desirable)
  • Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
  • Experience in logging tools Like ELK/Loki.
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Job Description

Job Title:             Senior DevOps Engineer (Infrastructure/SRE)

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

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About Us

At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.

Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.

We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.


Role Summary

We are looking for a Senior DevOps Engineer (Infrastructure) to design, automate, and manage cloud-based and datacentre infrastructure for diverse projects. The ideal candidate will have deep expertise in a public cloud platform (AWS, GCP, or Azure), with a strong focus on cost optimization, security best practices, and infrastructure automation using tools like Terraform and CI/CD pipelines.

This role involves designing scalable architectures (containers, serverless, and VMs), managing databases, and ensuring system observability with tools like Prometheus and Grafana. Strong leadership, client communication, and team mentoring skills are essential. Experience with VPN technologies and configuration management tools (Ansible, Helm) is also critical. Multi-cloud experience and familiarity with APM tools are a plus.


Ideal Candidate Profile


  • Solid 4-6 years of experience as a DevOps engineer with a proven track record of architecting and automating solutions on Cloud
  • Experience in troubleshooting production incidents and handling high-pressure situations.
  • Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
  • Extensive experience with Kubernetes, Terraform, ArgoCD, and Helm.
  • Strong with at least one public cloud AWS/GCP/Azure
  • Strong with Cost Optimization and Security Best practices
  • Strong with Infrastructure automation using Terraform and CI/CD automation
  • Strong with Configuration Management using Ansible, Helm etc
  • Good with designing architectures (Containers, Serverless, VMs etc)
  • Hands-on Experience working on Multiple Projects
  • Strong with Client communication and requirements gathering
  • Databases management experience
  • Good experience with Prometheus, Grafana & Alert Manager
  • Able to manage multiple clients and take ownership of client issues.
  • Experience with Git and coding best practices
  • Proficiency in cloud networking, including VPCs, DNS, VPNs (OpenVPN, OpenSwan, Pritunl, Site-to-Site VPNs), load balancers, and firewalls, ensuring secure and efficient connectivity.
  • Strong understanding of cloud security best practices, identity and access management (IAM), and compliance requirements for modern infrastructure.


Good to have

  • Multi-cloud experience with AWS, GCP & Azure
  • Experience with APM & Observability tools like - Newrelic, Datadog, and OpenTelemetry
  • Proficiency in scripting languages (Python, Go) for automation and tooling to improve infrastructure and application reliability.


Key Responsibilities


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  2. Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
  3. Collaborate with product and engineering teams to translate business requirements into technical specifications.
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  8. Ensure the security, reliability, and performance of cloud infrastructure.
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  11. Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
  12. Lead technical discussions and contribute to architectural decisions.
  13. Problem Solving and Troubleshooting:
  14. Identify, diagnose, and resolve complex software and infrastructure issues.
  15. Perform root cause analysis for production incidents and implement preventative measures.
  16. Continuous Improvement:
  17. Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
  18. Contribute to the continuous improvement of development processes, tools, and methodologies.
  19. Drive innovation by experimenting with new technologies and solutions to enhance the platform.
  20. Collaboration:
  21. Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
  22. Communicate effectively with stakeholders, including technical and non-technical team members.
  23. Client Interaction & Management: 
  24. Will serve as a direct point of contact for multiple clients.
  25. Able to handle the unique technical needs and challenges of two or more clients concurrently. 
  26. Involve both direct interaction with clients and internal team coordination.
  27. Production Systems Management: 
  28. Must have extensive experience in managing, monitoring, and debugging production environments. 
  29. Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.
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  • Excellent communication and soft skills
  • Passionate and ability work and deliver in a multi-team environment
  • Good team player
  • Flexible and quick learner
  • Ability to write docker files, Kubernetes yaml files / Helm charts
  • Experience with monitoring tools like Nagios, Prometheus and visualisation tools such as Grafana.
  • Ability to write Ansible, terraform scripts
  • Linux System experience and Administration
  • Effective cross-functional leadership skills: working with engineering and operational teams to ensure systems are secure, scalable, and reliable.
  • Ability to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.


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SteelEye
at SteelEye
1 video
3 recruiters
Arjun Shivraj
Posted by Arjun Shivraj
Bengaluru (Bangalore)
5 - 20 yrs
₹20L - ₹30L / yr
Terraform
skill iconAmazon Web Services (AWS)
DevOps
AWS Lambda
Ansible
+2 more
What you'll do?
  • Develop and Maintain IAC using Terraform and Ansible
  • Draft design documents that translate requirements into code.
  • Deal with challenges associated with scale.
  • Assume responsibilities from technical design through technical client support.
  • Manage expectations with internal stakeholders and context-switch in a fast paced environment.
  • Thrive in an environment that uses Elasticsearch extensively.
  • Keep abreast of technology and contribute to the engineering strategy.
  • Champion best development practices and provide mentorship
What we're looking for?

An AWS Certified Engineer with strong skills in
  • Terraform o Ansible
  • *nix and shell scripting
  • Elasticsearch
  • Circle CI
  • CloudFormation
  • Python
  • Packer
  • Docker
  • Prometheus and Grafana
  • Challenges of scale
  • Production support
  • Sharp analytical and problem-solving skills.
  • Strong sense of ownership.
  • Demonstrable desire to learn and grow.
  • Excellent written and oral communication skills.
  • Mature collaboration and mentoring abilities.
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USA based product engineering company.Medical industry
USA based product engineering company.Medical industry
Agency job
via Sagar Enterprises by Rupali Khamkar
Remote, Pune
6 - 13 yrs
₹30L - ₹37L / yr
DevOps
skill iconAmazon Web Services (AWS)
skill iconDocker
Ansible
CI/CD
+4 more

Total Experience: 6 – 12 Years

 

Required Skills and Experience 

 

  • 3+ years of relevant experience with DevOps tools Jenkins, Ansible, Chef etc
  • 3+ years of experience in continuous integration/deployment and software tools development experience with Python and shell scripts etc
  • Building and running Docker images and deployment on Amazon ECS
  • Working with AWS services (EC2, S3, ELB, VPC, RDS, Cloudwatch, ECS, ECR, EKS)
  • Knowledge and experience working with container technologies such as Docker and Amazon ECS, EKS, Kubernetes
  • Experience with source code and configuration management tools such as Git, Bitbucket, and Maven
  • Ability to work with and support Linux environments (Ubuntu, Amazon Linux, CentOS)
  • Knowledge and experience in cloud orchestration tools such as AWS Cloudformation/Terraform etc
  • Experience with implementing "infrastructure as code", “pipeline as code” and "security as code" to enable continuous integration and delivery
  • Understanding of IAM, RBAC, NACLs, and KMS
  • Good communication skills

 

Good to have:

 

  • Strong understanding of security concepts, methodologies and apply them such as SSH, public key encryption, access credentials, certificates etc.
  • Knowledge of database administration such as MongoDB.
  • Knowledge of maintaining and using tools such as Jira, Bitbucket, Confluence.

 

Responsibilities

 

  • Work with Leads and Architects in designing and implementation of technical infrastructure, platform, and tools to support modern best practices and facilitate the efficiency of our development teams through automation, CI/CD pipelines, and ease of access and performance.
  • Establish and promote DevOps thinking, guidelines, best practices, and standards.
  • Contribute to architectural discussions, Agile software development process improvement, and DevOps best practices.
Read more
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