Cloud Engineer at Rezo.AI · Noida · 3 - 8 years · ₹8L - ₹20L / yr · Raised funding · Posted 15 Dec 2022

About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Key Responsibilities
Azure Infrastructure: Deploy, configure, and manage Azure IaaS and PaaS services, including Virtual Machines, Virtual Networks, Network Security Groups, Azure Firewall, VPN/ExpressRoute gateways, storage, App Services, and Azure SQL.
Azure Landing Zones: Implement and maintain landing zones aligned with the Microsoft Cloud Adoption Framework, including management groups, subscriptions, RBAC, Azure Policy, and resource tagging.
Cloud Migration: Execute on-premises-to-Azure migrations using Azure Migrate, Azure Site Recovery (ASR), and database migration tools.
Identity and Access Management: Manage Microsoft Entra ID integrations, Entra Connect, Conditional Access, Privileged Identity Management (PIM), and managed identities.
Backup and Disaster Recovery: Configure and manage Azure Backup, Azure Site Recovery, monitoring, and disaster recovery solutions.
L2 Support and Incident Management: Resolve infrastructure incidents and service requests within agreed SLAs, perform root-cause analysis, and escalate complex issues to L3 teams with detailed diagnostics.
Cloud Security: Apply security baselines using Microsoft Defender for Cloud and implement secure-score recommendations.
Automation and Infrastructure as Code: Automate routine tasks using PowerShell and Azure CLI, and work with ARM templates, Bicep, or Terraform.
Cost Optimization: Monitor Azure consumption, optimize resource utilization, and prepare monthly cloud usage and cost reports.
Technical Documentation: Prepare low-level designs, operational runbooks, as-built documentation, and project handover documents.
Presales Support: Assist with effort estimation, technical solution inputs, and proof-of-concept implementations.
Required Skills and Qualifications
3–5 years of hands-on experience in Microsoft Azure infrastructure.
At least 2 years of experience in customer-facing consulting or managed services environments.
Strong working knowledge of Azure networking, compute, storage, and identity services.
Practical experience delivering at least one end-to-end Azure migration or landing zone deployment.
Good understanding of Windows Server, Active Directory, DNS, and DHCP.
Hands-on scripting experience with PowerShell.
Working knowledge of Bicep, ARM templates, or Terraform.
Familiarity with ITIL processes and ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms.
Strong written and verbal English communication skills, with the ability to interact with customer IT teams.
Certifications
Mandatory
Microsoft Certified: Azure Administrator Associate (AZ-104).
Preferred
Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
Microsoft Certified: Azure Security Engineer Associate (AZ-500).
Microsoft Certified: Azure Network Engineer Associate (AZ-700).
Good to Have
Experience with Azure Virtual Desktop deployment and image management.
Exposure to Microsoft Sentinel or Microsoft Defender XDR.
Experience supporting UAE government or semi-government customers.
Arabic language proficiency.
Candidate Requirements
Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.
Available to join immediately or within 15 days.
A valid UAE driving licence is preferred for customer site visits.
Willing to work at customer premises and support occasional after-hours change windows

Position Summary
We are seeking a hands-on Mid-Level Azure Cloud Engineer to manage, maintain, and optimize
our Microsoft Azure environment. The ideal candidate has strong experience across Azure
infrastructure, networking, security, identity, automation, and cloud operations, and can
independently support day-to-day cloud administration and deployments.
Responsibilities
Manage and maintain Azure infrastructure, including virtual networks, virtual machines,
storage, Azure SQL, App Services, Key Vault, and Azure Functions.
Administer Microsoft Entra ID (Azure AD), RBAC, Conditional Access, and
identity/security policies.
Monitor cloud health, performance, costs, and security using Azure Monitor, Log
Analytics, and Microsoft Defender.
Implement and maintain Infrastructure as Code (Terraform, Bicep, or ARM templates).
Support CI/CD pipelines using Azure DevOps and Git.
Configure backups, disaster recovery, high availability, and business continuity solutions.
Troubleshoot Azure networking, application, and infrastructure issues.
Work closely with development, security, and infrastructure teams to ensure reliable
cloud operations.
Qualifications
4–7 years of Azure cloud engineering experience.
Strong hands-on experience with Azure networking, compute, storage, App Services,
Azure SQL, Key Vault, and Azure Monitor.
Experience with Microsoft Entra ID (Azure AD), RBAC, MFA, Conditional Access, and
identity management.
Experience with Azure DevOps, Git, CI/CD, PowerShell, and Infrastructure as Code
(Terraform, Bicep, or ARM).
Knowledge of cloud security, governance, backup, disaster recovery, and cost
optimization.
Strong troubleshooting, documentation, and communication skills.
Experience supporting production cloud environments in an enterprise setting.
Preferred Skills
Experience with Kubernetes (AKS), Docker, Azure API Management, Azure Front Door,
and Microsoft Defender for Cloud.
Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305) certification
preferred.
Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
We are looking for a technically strong IT Infrastructure Lead with 5–8 years of experience in 24x7 infrastructure monitoring, NOC operations, and team leadership. The candidate should have hands-on experience with Windows/Linux servers, network devices, cloud infrastructure, and monitoring tools such as PRTG, SolarWinds, LogicMonitor, and Zabbix. The role involves leading L1 operations, ensuring SLA compliance, troubleshooting infrastructure alerts, improving monitoring efficiency, and mentoring team members.
Responsibilities:
- Lead L1 infrastructure monitoring operations, incident follow-ups, SLA tracking, escalations, and reporting.
- Manage and mentor a team monitoring Windows/Linux servers, network devices, and cloud infrastructure.
- Monitor CPU, memory, disk utilization, service availability, latency, packet loss, and device reachability.
- Perform initial troubleshooting and coordinate with L2/L3 teams for incident resolution.
- Administer monitoring tools, including PRTG, SolarWinds, LogicMonitor, and Zabbix.
- Handle device onboarding, threshold validation, dashboard monitoring, alert configuration, and monitoring gap resolution.
- Ensure timely ticket updates, incident escalation, and closure in accordance with SLA and ITIL processes.
- Support planned maintenance, alert suppression, post-change validation, and monitoring restoration.
- Prepare daily, weekly, and monthly infrastructure health and SLA reports.
- Maintain SOPs, runbooks, escalation matrices, and troubleshooting documentation.
- Identify recurring alerts and false positives to improve monitoring efficiency.
- Guide L1 engineers through technical knowledge sharing, troubleshooting, and incident management.
Required Skills:
- 5–8 years of experience in IT infrastructure monitoring, NOC, or infrastructure operations.
- Strong hands-on experience with PRTG, SolarWinds, LogicMonitor, and/or Zabbix.
- Basic troubleshooting knowledge of Windows/Linux servers, networking, and cloud infrastructure.
- Understanding of SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
- Knowledge of incident management, SLA compliance, escalation management, and ITIL processes.
- Experience in team coordination, workload management, and mentoring L1 engineers.
- Basic AWS or Azure monitoring knowledge.
- Familiarity with PowerShell or Linux commands for troubleshooting.
- Good communication, reporting, documentation, and stakeholder management skills.
Position Summary
We are seeking a hands-on Mid-Level Azure Cloud Engineer to manage, maintain, and optimize our Microsoft Azure environment. The ideal candidate has strong experience across Azure infrastructure, networking, security, identity, automation, and cloud operations, and can
independently support day-to-day cloud administration an deployments.
Responsibilities
Manage and maintain Azure infrastructure, including virtual networks, virtual machines,
storage, Azure SQL, App Services, Key Vault, and Azure Functions.
Administer Microsoft Entra ID (Azure AD), RBAC, Conditional Access, and
identity/security policies.
Monitor cloud health, performance, costs, and security using Azure Monitor, Log
Analytics, and Microsoft Defender.
Implement and maintain Infrastructure as Code (Terraform, Bicep, or ARM templates).
Support CI/CD pipelines using Azure DevOps and Git.
Configure backups, disaster recovery, high availability, and business continuity solutions.
Troubleshoot Azure networking, application, and infrastructure issues.
Work closely with development, security, and infrastructure teams to ensure reliable cloud operations.
Qualifications
4–7 years of Azure cloud engineering experience.
Strong hands-on experience with Azure networking, compute, storage, App Services, Azure SQL, Key Vault, and Azure Monitor.
Experience with Microsoft Entra ID (Azure AD), RBAC, MFA, Conditional Access, and identity management.
Experience with Azure DevOps, Git, CI/CD, PowerShell, and Infrastructure as Code (Terraform, Bicep, or ARM).
Knowledge of cloud security, governance, backup, disaster recovery, and cost optimization.
Strong troubleshooting, documentation, and communication skills.
Experience supporting production cloud environments in an enterprise setting.
Preferred Skills
Experience with Kubernetes (AKS), Docker, Azure API Management, Azure Front Door, and Microsoft Defender for Cloud.
Azure Administrator (AZ-104) or Azure Solutions Architect (AZ-305) certification preferred.
Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or
equivalent experience.
Azure AD + Windows & SQL Administrator
Location: Faridabad, Haryana
Experience: 8+ Years
Employment Type: Full-time
Role Overview
We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.
The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.
Required Skills
- Strong hands-on experience with Microsoft Azure AD / Entra ID.
- Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
- Extensive experience in Windows Server Administration – 2016/2019/2022.
- Strong experience with Microsoft SQL Server Administration.
- Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
- Good knowledge of DNS, DHCP, and Group Policy (GPO).
- Strong PowerShell scripting and automation skills.
- Experience working with Hybrid Identity and Azure Infrastructure.
- Strong troubleshooting and problem-solving skills.
- Ability to work in an enterprise/global infrastructure environment.
Senior CloudOps Engineer
Technology: Microsoft Azure | Cloud Operations | Governance | FinOps
Experience: 6+ Years
Location: Remote-Trivandrum
Contract-to-Hire (C2H)
Role Overview
We are looking for a Senior CloudOps Engineer with strong hands-on Azure experience to
drive cloud operations, platform reliability, security governance, and cost optimization. The
role focuses on operational ownership, enforcing governance standards, managing
production environments, and ensuring secure, reliable, and cost-efficient cloud operations.
Key Responsibilities
• Own Azure platform reliability, availability, and operational readiness.
• Lead incident management, root cause analysis, and remediation.
• Implement Azure governance using Azure Policy, RBAC, PIM, naming conventions, and
tagging standards.
• Drive FinOps initiatives, including resource rightsizing, reservations, savings plans, and cost
optimization.
• Manage Azure Kubernetes Service (AKS), focusing on scaling, resource utilization, and
operational boundaries.
• Maintain operational runbooks, SOPs, and change management processes.
• Manage Azure subscriptions, management groups, networking, identity, and access controls.
• Identify and remediate governance gaps, excessive permissions, and configuration drift.
Must-Have Skills
• 6+ years of hands-on Microsoft Azure experience with production operations ownership.
• Strong expertise in Azure infrastructure, networking, subscriptions, and management groups.
• Experience with Azure governance, Azure Policy, RBAC, and identity/access management.
• Working knowledge of Infrastructure as Code (Terraform, ARM, or Bicep).
• Experience in incident management, root cause analysis, and operational remediation.
• Understanding of Azure cost optimization and FinOps practices.
• Ability to enforce security, governance, and operational standards.
Good-to-Have Skills
• Hands-on experience with Azure Kubernetes Service (AKS).
• Experience establishing CloudOps processes and governance frameworks.
• Exposure to Azure cost management, reservations, and savings plans.
• Experience with ITIL-based IT service management.
Mandatory Certifications (At least 2–3 certifications required):
o Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
o Microsoft Certified: Azure Administrator Associate (AZ-104).
o Microsoft Certified: Windows Server Hybrid Administrator Associate (AZ-140).
o Microsoft Certified: Azure Fundamentals (AZ-900).
o Preferred: ITIL 4 Foundation certification.
Note: This is a Cloud Operations-focused role, not a DevOps enablement or application
development position. Candidates must demonstrate strong operational ownership,
governance enforcement, security awareness, and cost accountability.
Cloud Network Engineer – Job Description
Location: Hyderabad
Experience: 6.5+ Years
Role: Cloud Network Engineer
Job Summary
We are looking for an experienced Cloud Network Engineer with strong expertise in AWS or Azure networking and hands-on experience in LAN/WAN infrastructure, network troubleshooting, and cloud connectivity.
Key Responsibilities
- Design, implement, and support cloud networking infrastructure across AWS or Azure.
- Manage and troubleshoot LAN, WAN, VPN, routing, switching, and network connectivity issues.
- Configure and manage VPC/VNet, subnets, route tables, security groups, and network ACLs.
- Monitor network performance, identify bottlenecks, and resolve connectivity issues.
- Work with firewalls, load balancers, DNS, DHCP, TCP/IP, and VPN technologies.
- Support connectivity between on-premises data centers and cloud environments.
- Perform root-cause analysis and troubleshoot complex network incidents.
- Collaborate with cloud, infrastructure, security, and application teams for network requirements.
- Maintain network documentation, configurations, and operational procedures.
Must-Have Skills
- 6.5+ years of experience in Network Engineering.
- Strong hands-on experience in AWS or Azure Networking.
- Good knowledge of LAN/WAN, TCP/IP, routing, and switching.
- Strong network troubleshooting and problem-solving skills.
- Experience with VPN, DNS, DHCP, firewalls, and load balancing.
- Experience with cloud-to-on-premises connectivity.
- Good understanding of network security concepts.
Work Location: Hyderabad.









