
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Primary Skills:
Linux – Ubuntu Administration, Git, Gerrit, Jenkins Administration, Cloud services (Preferred AWS) Apache, Ansible, Python, Postgresql, Rabbit MQ, CloudWatch AWS, CFT in AWS
Additional Skills Required:
- Should have experience working with Jenkins, Git, Gerrit
- Should have Good understanding of AWS Security and execution.
- Should have Good python skills
- Should have experience of working with GIT, Gerrit, Jira, Confluence,
- Exposure to messaging systems Rabbit MQ
- Exposure to Html, Groovy, Javascript, shell scripting
- Exposure to Kibana, Provisioning, capacity planning and performance analysis at various levels
- Exposure to Android skills.
- Should have experience in working with cloud-native architecture.
- Experience with log stash and elastic search
- Expert in Full Stack design technique as well as experience working across large environments with multiple operating systems/infrastructure for large-scale programs
- May be recognized as a leader in Agile and cultivating teams working in Agile frameworks
- Strong understanding of techniques such as Continuous Integration, Continuous Delivery, Test Driven Development, Cloud Development, resiliency, security
- Stays abreast of cutting edge technologies/trends and uses experience to influence application of those technologies/trends to support the business
- Experience on Modelling and Provisioning cloud infrastructure using AWS CloudFormation
Key Responsibilities:
- Perform a Technical Lead role for DevOPs development and support teams.
- Need to communicate & coordinate with both offshore and onsite teams
- Should translate business requirements into project plans and workable item/activities
- Have a thorough understanding of software development lifecycle and the ability to implement software following the structured approach.
- Need to perform in-depth technical reviews of project deliverables and ensure it should be defect free (minimize post release defects).
- Understand the current applications and technical architecture and improvise them as needed.
- Stay abreast of new technologies, methods to optimize development process and latest SDKs, testing tools etc
Managing cloud-based serverless infrastructure on AWS, GCP(firebase) with IaC
(Terraform, CloudFormation etc.,)
Deploying and maintaining products, services, and network components with a focus
on security, reliability, and zero downtime
Automating and streamlining existing processes to aid the development team
Working with the development team to create ephemeral environments, simplifying
the development lifecycle
Driving forward our blockchain infrastructure by creating and managing validators for
a wide variety of new and existing blockchains
Requirements:
1-3+ years in a SRE / DevOps / DevSecOps or Infrastructure Engineering role
Strong working knowledge of Amazon Web Services (AWS) or GCP or similar cloud
ecosystem
Experience working with declarative Infrastructure-as-Code frameworks(Terraform,
CloudFormation)
Experience with containerization technologies and tools (Docker, Kubernetes), CI/CD
pipelines and Linux/Unix administration
Bonus points - if you know more about crypto, staking, defi, proof-of-stake,
validators, delegations
Benefits:
Competitive CTC on par with market along with ESOPs/Tokens
Key Responsibilities:
- Develop and Maintain CI/CD Pipelines: Design, implement, and manage CI/CD pipelines using GitOps practices.
- Kubernetes Management: Deploy, manage, and troubleshoot Kubernetes clusters to ensure high availability and scalability of applications.
- Cloud Infrastructure: Design, deploy, and manage cloud infrastructure on AWS, utilizing services such as EC2, S3, RDS, Lambda, and others.
- Infrastructure as Code: Implement and manage infrastructure using IaC tools like Terraform, CloudFormation, or similar.
- Monitoring and Logging: Set up and manage monitoring, logging, and alerting systems to ensure the health and performance of the infrastructure.
- Automation: Identify and automate repetitive tasks to improve efficiency and reliability.
- Security: Implement security best practices and ensure compliance with industry standards.
- Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration and delivery of products.
Required Skills and Qualifications:
- Experience: 2-5 years of experience in a DevOps role.
- AWS: In-depth knowledge of AWS services and solutions.
- CI/CD Tools: Experience with CI/CD tools such as Jenkins, GitLab CI, CircleCI, or similar.
- GitOps Expertise: Proficient in GitOps methodologies and tools.
- Kubernetes: Strong hands-on experience with Kubernetes and container orchestration.
- Scripting and Automation: Proficient in scripting languages such as Bash, Python, or similar.
- Infrastructure as Code (IaC): Hands-on experience with IaC tools like Terraform, CloudFormation, or similar.
- Monitoring Tools: Familiarity with monitoring and logging tools like Prometheus, Grafana, ELK stack, or similar.
- Version Control: Strong understanding of version control systems, primarily Git.
- Problem-Solving: Excellent problem-solving and debugging skills.
- Collaboration: Ability to work in a fast-paced, collaborative environment.
- Education: Bachelor’s or master’s degree in computer science or a related field.


We are now seeking a talented and motivated individual to contribute to our product in the Cloud data
protection space. Ability to clearly comprehend customer needs in a cloud environment, excellent
troubleshooting skills, and the ability to focus on problem resolution until completion are a requirement.
Responsibilities Include:
Review proposed feature requirements
Create test plan and test cases
Analyze performance, diagnosis, and troubleshooting
Enter and track defects
Interact with customers, partners, and development teams
Researching customer issues and product initiatives
Provide input for service documentation
Required Skills:
Bachelor's degree in Computer Science, Information Systems or related discipline
3+ years' experience inclusive of Software as a Service and/or DevOps engineering experience
Experience with AWS services like VPC, EC2, RDS, SES, ECS, Lambda, S3, ELB
Experience with technologies such as REST, Angular, Messaging, Databases, etc.
Strong troubleshooting skills and issue isolation skills
Possess excellent communication skills (written and verbal English)
Must be able to work as an individual contributor within a team
Ability to think outside the box
Experience in configuring infrastructure
Knowledge of CI / CD
Desirable skills:
Programming skills in scripting languages (e.g., python, bash)
Knowledge of Linux administration
Knowledge of testing tools/frameworks: TestNG, Selenium, etc
Knowledge of Identity and Security
Job Description
Role Overview:
We're looking for a passionate DevOps engineer with a minimum of 10 years’ experience across all levels, who will work closely with the development teams in Agile setup to continuously improve, support, secure, and operate our production and test environments. We believe in automating our infrastructure as much as possible and pursuing challenging problems in a sustainable and repeatable way.
Our Toolchain
- Ansible, Docker, Kubernetes, Terraform, Gitlab, Jenkins, Fastlane, New Relic, Datadog, SonarQube, IaC
- Apache, Nginx, Linux, Ubuntu, Microservices, Python, Shell, Bash, Helm
- Selenium, Jmeter, Slack, Jira, SAST, OSSEC, OWASP
- Node.JS, PHP, Golang, MySQL, MongoDB, Firebase, Redis, Elastic search,
- VPC, API Gateway, Cognito, DocumentDB, ECS, Lambda, Route53, ACM, S3, EC2, IAM
You'll need:
- Production experience with distributed/scalable systems consisting of multiple microservices and/or high-traffic web applications
- Experience with configuration management systems such as Ansible, Chef, Puppet
- Extensive knowledge of the Linux operating system
- Troubleshooting skills that range from diagnosis to solution for Dev team issues
- Knowledge of how the web works and HTTP fundamentals
- Knowledge of IP networking, DNS, load balancing, and firewalling
Bonus points, if you have:
- Experience in agile development and delivery process.
- Good knowledge of at least one programming language. TecStub uses e.g. Nodes, PHP
- Experience in containerizing applications and deployment to production (Docker, Kubernetes)
- Experience in building modern Terraform infrastructures in cloud environments (AWS, GCP, etc...)
- Experience in analysis of application and database performance monitoring tools (Newrelic, datalog, cluster control, etc..)
- Experience with SQL databases like MySQL, NoSQL, Realtime database stores like Redis, or anything in between.
- Experience being part of the engineering team that built the platform.
- Knowledge of good security practices, including network security, system hardening, secure software, and compliance.
- Familiarity with automated build pipeline / continuous integration using Gitlab and Jenkins and Kubernetes/Docker with this setup, we're deploying to production 2 times per day!
Interview Process:
The entire interview process would take approximately 10 Days.
- HR Screening Call (15 minutes)
- Technical Interview Round Level 1 (30 Minutes)
- Technical Interview Round Level 2 (60 minutes)
- Final Interview Round (60 minutes)
- Offer
About Tecstub:
Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.
We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.
- A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.
- 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.
- Additional special leaves for birthdays, maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.
- Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.
- Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.
- A dedicated learning and growth budget for courses and certifications, to support our employees' career aspirations and encourage professional development.
- Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.
Skills
AWS, Terraform, KUBERNETES, GITHUB, APACHE, BASH, DOCKER, ANSIBLE, GIT, Microservices, UBUNTU, GITLAB, CI/CD, APACHE SERVER, NGINX, NODEJS


Roles and Responsibilities:
• Gather and analyse cloud infrastructure requirements
• Automating system tasks and infrastructure using a scripting language (Shell/Python/Ruby
preferred), with configuration management tools (Ansible/ Puppet/Chef), service registry and
discovery tools (Consul and Vault, etc), infrastructure orchestration tools (Terraform,
CloudFormation), and automated imaging tools (Packer)
• Support existing infrastructure, analyse problem areas and come up with solutions
• An eye for monitoring – the candidate should be able to look at complex infrastructure and be
able to figure out what to monitor and how.
• Work along with the Engineering team to help out with Infrastructure / Network automation needs.
• Deploy infrastructure as code and automate as much as possible
• Manage a team of DevOps
Desired Profile:
• Understanding of provisioning of Bare Metal and Virtual Machines
• Working knowledge of Configuration management tools like Ansible/ Chef/ Puppet, Redfish.
• Experience in scripting languages like Ruby/ Python/ Shell Scripting
• Working knowledge of IP networking, VPN's, DNS, load balancing, firewalling & IPS concepts
• Strong Linux/Unix administration skills.
• Self-starter who can implement with minimal guidance
• Hands-on experience setting up CICD from SCRATCH in Jenkins
• Experience with Managing K8s infrastructure
We are looking for a Senior Platform Engineer responsible for handling our GCP/AWS clouds. The candidate will be responsible for automating the deployment of cloud infrastructure and services to support application development and hosting (architecting, engineering, deploying, and operationally managing the underlying logical and physical cloud computing infrastructure).
Job Description:
● Collaborate with teams to build and deliver solutions implementing serverless, microservice-based, IaaS, PaaS, and containerized architectures in GCP/AWS environments.
●Responsible for deploying highly complex, distributed transaction processing systems.
● Work on continuous improvement of the products through innovation and learning. Someone with a knack for benchmarking and optimization
● Hiring, developing, and cultivating a high and reliable cloud support team ● Building and operating complex CI/CD pipelines at scale
● Work with GCP Services, Private Service Connect, Cloud Run, Cloud Functions, Pub/Sub, Cloud Storage, Networking
● Collaborate with Product Management and Product Engineering teams to drive excellence in Google Cloud products and features.
● Ensures efficient data storage and processing functions by company security policies and best practices in cloud security.
● Ensuring scaled database setup/monitoring with near zero downtime

Java with cloud
Core Java, SpringBoot, MicroServices |
- DB2 or any RDBMS database application development |
- Linux OS, shell scripting, Batch Processing |
- Troubleshooting Large Scale application |
- Experience in automation and unit test framework is a must |
- AWS Cloud experience desirable |
- Agile Development Experience |
- Complete Development Cycle ( Dev, QA, UAT, Staging) |
- Good Oral and Written Communication Skills |
This company is a network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
We are looking for very hands-on SRE (Site Reliability Engineering) engineers with 3 to 6 years of experience. The person will be part of team that is responsible for designing & implementing automation from scratch for medium to large scale cloud infrastructure and providing 24x7 services to our North American / European customers. This also includes ensuring ~100% uptime for almost 50+ internal sites. The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.
This person MUST have:
- B.E Computer Science or equivalent
- 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
- 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
- 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
- 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
- Experience configuring/maintaining one monitoring tool.
- Excellent verbal & written communication skills.
- Candidates with certifications - AWS, GCP, CKA, etc will be preferred
- Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).
Experience:
- Min 3 years of experience as SRE automation engineer building, running, and maintaining production sites. Not looking for candidates who have experience only as L1/L2 or Build & Deploy..
Location:
- Remotely, anywhere in India
Timings:
- The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Experienced with Azure DevOps, CI/CD and Jenkins.
Experience is needed in Kubernetes (AKS), Ansible, Terraform, Docker.
Good understanding in Azure Networking, Azure Application Gateway, and other Azure components.
Experienced Azure DevOps Engineer ready for a Senior role or already at a Senior level.
Demonstrable experience with the following technologies:
Microsoft Azure Platform As A Service (PaaS) product such as Azure SQL, AppServices, Logic Apps, Functions and other Serverless services.
Understanding of Microsoft Identity and Access Management products such including Azure AD or AD B2C.
Microsoft Azure Operational and Monitoring tools, including Azure Monitor, App Insights and Log Analytics.
Knowledge of PowerShell, GitHub, ARM templates, version controls/hotfix strategy and deployment automation.
Ability and desire to quickly pick up new technologies, languages, and tools
Excellent communication skills and Good team player.
Passionate about code quality and best practices is an absolute must
Must show evidence of your passion for technology and continuous learning

