About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
About Rezo.AI
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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What the role needs
● Review of current DevOps infrastructure & redefine code merging strategy as per product roll out objectives
● Define deploy frequency strategy based on product roadmap document and ongoing product market fit relate tweaks and changes
● Architect benchmark docker configurations based on planned stack
● Establish uniformity of environment across developer machine to multiple production environments
● Plan & execute test automation infrastructure
● Setup automated stress testing environment
● Plan and execute logging & stack trace tools
● Review DevOps orchestration tools & choices
● Coordination with external data centers and AWS in the event of provisioning, outages or maintenance.
Requirements
● Extensive experience with AWS cloud infrastructure deployment and monitoring
● Advanced knowledge of programming languages such as Python and golang, and writing code and scripts
● Experience with Infrastructure as code & devops management tools - Terraform, Packer for devops asset management for monitoring, infrastructure cost estimations, and Infrastructure version management
● Configure and manage data sources like MySQL, MongoDB, Elasticsearch, Redis, Cassandra, Hadoop, etc
● Experience with network, infrastructure and OWASP security standards
● Experience with web server configurations - Nginx, HAProxy, SSL configurations with AWS, understanding & management of sub-domain based product rollout for clients .
● Experience with deployment and monitoring of event streaming & distributing technologies and tools - Kafka, RabbitMQ, NATS.io, socket.io
● Understanding & experience of Disaster Recovery Plan execution
● Working with other senior team members to devise and execute strategies for data backup and storage
● Be aware of current CVEs, potential attack vectors, and vulnerabilities, and apply patches as soon as possible
● Handle incident responses, troubleshooting and fixes for various services
Requirements
Core skills:
● Strong background in Linux / Unix Administration and
troubleshooting
● Experience with AWS (ideally including some of the following:
VPC, Lambda, EC2, Elastic Cache, Route53, SNS, Cloudwatch,
Cloudfront, Redshift, Open search, ELK etc.)
● Experience with Infra Automation and Orchestration tools
including Terraform, Packer, Helm, Ansible.
● Hands on Experience on container technologies like Docker,
Kubernetes/EKS, Gitlab and Jenkins as Pipeline.
● Experience in one or more of Groovy, Perl, Python, Go or
scripting experience in Shell.
● Good understanding of with Continuous Integration(CI) and
Continuous Deployment(CD) pipelines using tools like Jenkins,
FlexCD, ArgoCD, Spinnaker etc
● Working knowledge of key value stores, database technologies
(SQL and NoSQL), Mongo, mySQL
● Experience with application monitoring tools like Prometheus,
Grafana, APM tools like NewRelic, Datadog, Pinpoint
● Good exposure on middleware components like ELK, Redis, Kafka
and IOT based systems including Redis, NewRelic, Akamai,
Apache / Nginx, ELK, Grafana, Prometheus etc
Good to have:
● Prior experience in Logistics, Payment and IOT based applications
● Experience in unmanaged mongoDB cluster, automations &
operations, analytics
● Write procedures for backup and disaster recovery
Core Experience
● 3-5 years of hands-on DevOps experience
● 2+ years of hands-on Kubernetes experience
● 3+ years of Cloud Platform experience with special focus on
Lambda, R53, SNS, Cloudfront, Cloudwatch, Elastic Beanstalk,
RDS, Open Search, EC2, Security tools
● 2+ years of scripting experience in Python/Go, shell
● 2+ years of familiarity with CI/CD, Git, IaC, Monitoring, and
Logging tools
We are looking for a DevOps Lead to join our team.
Responsibilities
• A technology Professional who understands software development and can solve IT Operational and deployment challenges using software engineering tools and processes. This position requires an understanding of both Software development (Dev) and deployment
Operations (Ops)
• Identity manual processes and automate them using various DevOps automation tools
• Maintain the organization’s growing cloud infrastructure
• Monitor and maintain DevOps environment stability
• Collaborate with distributed Agile teams to define technical requirements and resolve technical design issues
• Orchestrating builds and test setups using Docker and Kubernetes.
• Participate in designing and building Kubernetes, Cloud, and on-prem environments for maximum performance, reliability and scalability
• Share business and technical learnings with the broader engineering and product organization, while adapting approaches for different audiences
Requirements
• Candidates working for this position should possess at least 5 years of work experience as a DevOps Engineer.
• Candidate should have experience in ELK stack, Kubernetes, and Docker.
• Solid experience in the AWS environment.
• Should have experience in monitoring tools like DataDog or Newrelic.
• Minimum of 5 years experience with code repository management, code merge and quality checks, continuous integration, and automated deployment & management using tools like Jenkins, SVN, Git, Sonar, and Selenium.
• Candidates must possess ample knowledge and experience in system automation, deployment, and implementation.
• Candidates must possess experience in using Linux, Jenkins, and ample experience in configuring and automating the monitoring tools.
• The candidates should also possess experience in the software development process and tools and languages like SaaS, Python, Java, MongoDB, Shell scripting, Python, PostgreSQL, and Git.
• Candidates should demonstrate knowledge in handling distributed data systems.
Examples: Elastisearch, Cassandra, Hadoop, and others.
• Should have experience in GitLab- CIRoles and Responsibilities
YOUR ‘OKR’ SUMMARY
OKR means Objective and Key Results.
As a Cloud Engineer, you will understand the overall movement of data in the entire platform, find bottlenecks,define solutions, develop key pieces, write APIs and own deployment of those. You will work with internal and external development teams to discover these opportunities and to solve hard problems. You will also guide engineers in solving the complex problems, developing your acceptance tests for those and reviewing the work and
the test results.
What you will do
- End to End Complete RHOSP Deployment (Under and Overcloud) considered as a NFVi Deployment
- Installing Red Hat’s OpenStack technology using the OSP-director
- Deploying a Red Hat OpenStack Platform based on Red Hat's reference architecture
- Deploying managed hosts with required OpenStack parameters
- Deploying Three (3) Node Highly available (HA) Controller Hosts using Pacemaker and HAP Roxy
- Deploying all the supplied compute hosts that will be hosting multiple VNFs (SRIOV & DPDK)
- Implementing CEPH
- Integrate Software-defined storage (CEPH) with RHOSP, Red Hat OpenStack Platform Operation Tools as
per Industry standard & best practices
- Detailed Network configuration and implementation using Neutron networking - (VXLAN) network type
and Modular Layer 2 (ML2) Open Switch plugin
- Integrating Monitoring Solution with RHOSP
- Design and deployment of common Alarm and Performance Management solution
- Red Hat OpenStack management & monitoring
- VM Alarm and Performance management
- Cloud Management Platform will be configured for day-to-day operational tools to measure uponCPU/Mem/Network utilization etc. from VM level
- Baseline Security Standard) & VA (Vulnerability Assessment) for RHOSP.
Additional Advantage:
- Deep understanding of technology and passionate about what you do.
- Background in designing high performant scalable software systems with strong focus to optimize hardware cost.
- Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment.
- Strong commitment to get the most performance out of a system being worked on.
- Prior development of a large software project using service-oriented architecture operating with real time constraints.
What's In It for You
- You will get a chance to work on cloud-native and hyper-scale products
- You will be working with industry leaders in cloud.
- You can expect a steep learning curve.
- You will get the experience of solving real time problems, eventually you become a problem solver.
Benefits & Perks
- Competitive Salary
- Health Insurance
- Open Learning - 100% Reimbursement for online technical courses.
- Fast Growth - opportunities to grow quickly and surely
- Creative Freedom + Flat hierarchy
- Sponsorship to all those employees who represent company in events and meet ups.
- Flexible working hours
- 5 days week
- Hybrid Working model (Office and WFH)
Our Hiring Process
Candidates for this position can expect the hiring process as follows (subject to successful clearing of every round)
- Initial Resume screening call with our Recruiting team
- Next, candidates will be invited to solve coding exercises.
- Next, candidates will be invited for first technical interview
- Next, candidates will be invited for final technical interview
- Finally, candidates will be invited for Culture Plus interview with HR
- Candidates may be asked to interview with the Leadership team
- Successful candidates will subsequently be made an offer via email
As always, the interviews and screening call will be conducted via a mix of telephonic and video call.
So, if you are looking at an opportunity to really make a difference- make it with us…
Coredge.io provides equal employment opportunities to all employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other
characteristic protected by applicable central, state or local laws.
Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.
We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.
Position Summary-
This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.
Required experience
- 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
- Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
- Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
- Basic understanding of SQL
- Experience working with technologies like S3, Kubernetes experience preferred.
- Databricks/Hadoop/Kafka experience preferred but not required
A.P.T Portfolio, a high frequency trading firm that specialises in Quantitative Trading & Investment Strategies.Founded in November 2009, it has been a major liquidity provider in global Stock markets.
As a manager, you would be incharge of managing the devops team and your remit shall include the following
- Private Cloud - Design & maintain a high performance and reliable network architecture to support HPC applications
- Scheduling Tool - Implement and maintain a HPC scheduling technology like Kubernetes, Hadoop YARN Mesos, HTCondor or Nomad for processing & scheduling analytical jobs. Implement controls which allow analytical jobs to seamlessly utilize ideal capacity on the private cloud.
- Security - Implementing best security practices and implementing data isolation policy between different divisions internally.
- Capacity Sizing - Monitor private cloud usage and share details with different teams. Plan capacity enhancements on a quarterly basis.
- Storage solution - Optimize storage solutions like NetApp, EMC, Quobyte for analytical jobs. Monitor their performance on a daily basis to identify issues early.
- NFS - Implement and optimize latest version of NFS for our use case.
- Public Cloud - Drive AWS/Google-Cloud utilization in the firm for increasing efficiency, improving collaboration and for reducing cost. Maintain the environment for our existing use cases. Further explore potential areas of using public cloud within the firm.
- BackUps - Identify and automate back up of all crucial data/binary/code etc in a secured manner at such duration warranted by the use case. Ensure that recovery from back-up is tested and seamless.
- Access Control - Maintain password less access control and improve security over time. Minimize failures for automated job due to unsuccessful logins.
- Operating System -Plan, test and roll out new operating system for all production, simulation and desktop environments. Work closely with developers to highlight new performance enhancements capabilities of new versions.
- Configuration management -Work closely with DevOps/ development team to freeze configurations/playbook for various teams & internal applications. Deploy and maintain standard tools such as Ansible, Puppet, chef etc for the same.
- Data Storage & Security Planning - Maintain a tight control of root access on various devices. Ensure root access is rolled back as soon the desired objective is achieved.
- Audit access logs on devices. Use third party tools to put in a monitoring mechanism for early detection of any suspicious activity.
- Maintaining all third party tools used for development and collaboration - This shall include maintaining a fault tolerant environment for GIT/Perforce, productivity tools such as Slack/Microsoft team, build tools like Jenkins/Bamboo etc
Qualifications
- Bachelors or Masters Level Degree, preferably in CSE/IT
- 10+ years of relevant experience in sys-admin function
- Must have strong knowledge of IT Infrastructure, Linux, Networking and grid.
- Must have strong grasp of automation & Data management tools.
- Efficient in scripting languages and python
Desirables
- Professional attitude, co-operative and mature approach to work, must be focused, structured and well considered, troubleshooting skills.
- Exhibit a high level of individual initiative and ownership, effectively collaborate with other team members.
APT Portfolio is an equal opportunity employer
- As a DevOps Engineer, you need to have strong experience in CI/CD pipelines.
- Setup development, testing, automation tools, and IT infrastructure
- Defining and setting development, test, release, update, and support processes for DevOps operation
- Selecting and deploying appropriate CI/CD tools
- Deploy and maintain CI/CD pipelines across multiple environments (Mobile, Web API’s & AIML)
Required skills & experience:
- 3+ years of experience as DevOps Engineer and strong working knowledge in CI/CD pipelines
- Experience administering and deploying development CI/CD using Git, BitBucket, CodeCommit, Jira, Jenkins, Maven, Gradle, etc
- Strong knowledge in Linux-based infrastructures and AWS/Azure/GCP environment
- Working knowledge on AWS (IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda, etc)
- Experience with Docker containerization and clustering (Kubernetes/ECS)
- Experience on Android source(AOSP) clone, build, and automation ecosystems
- Knowledge of scripting languages such as Python, Shell, Groovy, Bash, etc
- Familiar with Android ROM development and build process
- Knowledge of Agile Software Development methodologies
Currently, Indus OS has a user base of over 12+ Million on the back of 10+ smartphone brand partnerships with leading OEMs such as Samsung, Gionee, iTel, Micromax, Intex, Karbonn, and others. The Indus platform is available in English & 23 Indian regional languages and is intended to digitally connect the next 1 billion people in the emerging markets.
Indus App Bazaar: Indus also has its very own app market place called Indus App Bazaar with over 400,000 applications. Indus App Bazaar is India's largest indigenous app store available in 12 languages, designed to suit specific requirements of the Indian consumers. The recent partnership with Samsung will see Indus App Bazaar power Samsung's new Galaxy Apps Store in all Samsung Devices. With this partnership, we will be able to reach a user base of over 150 Million by 2021.
Indus OS in News:
Bloomberg: http://bloom.bg/2adsFRB
Financial Express: http://bit.ly/29FDQg5
Economic Times: http://bit.ly/2ayTvD4
https://bit.ly/2JgL3JU
https://yourstory.com/2019/07/startup-funding-indus-os-samsung-venture" target="_blank">https://yourstory.com/2019/07/startup-funding-indus-os-samsung-venture
Key Responsibilities
- Developing automation for the various deployments core to our business
- Documenting run books for various processes / improving knowledge bases
- Identifying technical issues, communicating and recommending solutions
- Miscellaneous support (user account, VPN, network, etc)
- Develop continuous integration / deployment strategies
- Production systems deployment/monitoring/optimization
- Management of staging/development environments
What you know :
- Ability to work with a wide variety of open source technologies and tools
- Ability to code/script (Python, Ruby, Bash)
- Experience with systems and IT operations
- Comfortable with frequent incremental code testing and deployment
- Strong grasp of automation tools (Chef, Packer, Ansible, or others)
- Experience with cloud infrastructure and bare metal systems
- Experience optimizing infrastructure for high availability and low latencies
- Experience with instrumenting systems for monitoring and reporting purposes
- Well versed in software configuration management systems (git, others)
- Experience with cloud providers (AWS or other) and tailoring apps for cloud deployment
- Data management skills
Education :
- Degree in Computer Engineering or Computer Science or 2-5 years equivalent experience in systems administration or DevOps roles.
- Work conducted is focused on business outcomes
- Can work in an environment with a high level of autonomy (at the individual and team level)
- Comfortable working in an open, collaborative environment, reaching across functional.
Our Offering :
- True start-up experience - no bureaucracy and a ton of tough decisions that have a real impact on the business from day one.
- The camaraderie of an amazingly talented team that is working tirelessly to build a great OS for India and surrounding markets.
Perks :
- Awesome benefits, social gatherings etc.
- Work with intelligent, fun and interesting people in a dynamic start-up environment.
Must-Have’s:
- Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)
Job Description:
- Knowledge on what is a DevOps CI/CD Pipeline
- Understanding of version control systems like Git, including branching and merging strategies
- Knowledge of what is continuous delivery and integration tools like Jenkins, Github
- Knowledge developing code using Ruby or Python and Java or PHP
- Knowledge writing Unix Shell (bash, ksh) scripts
- Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet
- Experience and willingness to keep learning in a Linux environment
- Ability to provide after-hours support as needed for emergency or urgent situations
Nice to have’s:
- Proficient with container based products like docker and Kubernetes
- Excellent communication skills (verbal and written)
- Able to work in a team and be a team player
- Knowledge of PHP, MySQL, Apache and other open source software
- BA/BS in computer science or similar
We are looking for a full-time remote DevOps Engineer who has worked with CI/CD automation, big data pipelines and Cloud Infrastructure, to solve complex technical challenges at scale that will reshape the healthcare industry for generations. You will get the opportunity to be involved in the latest tech in big data engineering, novel machine learning pipelines and highly scalable backend development. The successful candidates will be working in a team of highly skilled and experienced developers, data scientists and CTO.
Job Requirements
- Experience deploying, automating, maintaining, and improving complex services and pipelines • Strong understanding of DevOps tools/process/methodologies
- Experience with AWS Cloud Formation and AWS CLI is essential
- The ability to work to project deadlines efficiently and with minimum guidance
- A positive attitude and enjoys working within a global distributed team
Skills
- Highly proficient working with CI/CD and automating infrastructure provisioning
- Deep understanding of AWS Cloud platform and hands on experience setting up and maintaining with large scale implementations
- Experience with JavaScript/TypeScript, Node, Python and Bash/Shell Scripting
- Hands on experience with Docker and container orchestration
- Experience setting up and maintaining big data pipelines, Serverless stacks and containers infrastructure
- An interest in healthcare and medical sectors
- Technical degree with 4 plus years’ infrastructure and automation experience