Amazon Web Services (AWS)About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
Shubham Vishwakarma
Full Stack Developer - Averlon
About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
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Python
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Experience : 4 to 10 Years
Location : Hyderabad
Work Mode : Hybrid
Mandatory Skills : Python, Ansible, Docker, Kubernetes, CI/CD, Cloud (AWS/Azure/GCP)
Job Description :
We are looking for a skilled DevOps Engineer with expertise in Python, Ansible, Docker, and Kubernetes.
The ideal candidate will have hands-on experience automating deployments, managing containerized applications, and ensuring infrastructure reliability.
Key Responsibilities :
- Design and manage containerization and orchestration using Docker & Kubernetes.
- Automate deployments and infrastructure tasks using Ansible & Python.
- Build and maintain CI/CD pipelines for streamlined software delivery.
- Collaborate with development teams to integrate DevOps best practices.
- Monitor, troubleshoot, and optimize system performance.
- Enforce security best practices in containerized environments.
- Provide operational support and contribute to continuous improvements.
Required Qualifications :
- Bachelor’s in Computer Science/IT or related field.
- 4+ years of DevOps experience.
- Proficiency in Python and Ansible.
- Expertise in Docker and Kubernetes.
- Hands-on experience with CI/CD tools and pipelines.
- Experience with at least one cloud provider (AWS, Azure, or GCP).
- Strong analytical, communication, and collaboration skills.
Preferred Qualifications :
- Experience with Infrastructure-as-Code tools like Terraform.
- Familiarity with monitoring/logging tools like Prometheus, Grafana, or ELK.
- Understanding of Agile/Scrum practices.
KubernetesDockerAmazon Web Services (AWS)The candidates should have:
· Strong knowledge on Windows and Linux OS
· Experience working in Version Control Systems like git
· Hands-on experience in tools Docker, SonarQube, Ansible, Kubernetes, ELK.
· Basic understanding of SQL commands
· Experience working on Azure Cloud DevOps
Amazon Web Services (AWS)
JenkinsDockerKubernetesAmazon Web Services (AWS)Role Introduction
• This role involves guiding the DevOps team towards successful delivery of Governance and
toolchain initiatives by removing manual tasks.
• Operate toolchain applications to empower engineering teams by providing, reliable, governed
self-service tools and supporting their adoption
• Driving good practice for consumption and utilisation of the engineering toolchain, with a focus
on DevOps practices
• Drive good governance for cloud service consumption
• Involves working in a collaborative environment and focus on leading team and providing
technical leadership to team members.
• Involves setting up process and improvements for teams on supporting various DevOps tooling
and governing the tooling.
• Co-ordinating with multiple teams within organization
• Lead on handovers from architecture teams to support major project rollouts which require the
Toolchain governance DevOps team to operationally support tooling
What you will do
• Identify and implement best practices, process improvement and automation initiatives for
improvement towards quicker delivery by removing manual tasks
• Ensure best practices and process are documented for reusability and keeping up-to date on
good practices and standards.
• Re-usable automation and compliance service, tools and processes
• Support and management of toolchain, toolchain changes and selection
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Toolchain governance will involve operating and responding to alerts, enforcing good tooling
governance by driving automation, remediating technical debt and ensuring the latest tools
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• Triage product pipelines, performance issues, SLA/SLO breaches, service unavailable along
with ancillary actions such as providing access to logs, tools, environments.
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estimation/planning of any automation identified for a given toolset.
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• In consultation with Head of DevOps and other stake holders, prioritization of items, item-
task breakdown; accountable for squad deliverables for sprint
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to wider audience within Organization
• Involve in reviewing access / role and enhance and automate provisioning.
• Identify and encourage areas for growth and improvement within the team e.g conducts
regular 1-2-1’s with squad members to provide support, mentoring and goal setting
• Involve in performance management ,rewards and recognition of team members, Involve in
hiring process.• Plan for upskill of team to know about tools and perform tasks. Ensure quicker onboarding
of new joiners/freshers to team to be productive.
• Review ticket metrics to measure the health of the project including SLAs and plan for
improvement.
• Requirement for on call for critical incidents that happen Out of Hours, based on tooling SLA.
This may include planning standby schedule for squad, carrying out retrospective for every
callout and reviewing SLIs/SLOs.
• Owns the tech/repair debt, risk and compliance for the tooling with respect to
infrastructure, pipelines, access etc
• Track optimum utilization of resources and monitor/track the delivery schedule
• Review solutions designs with the Architects / Principal DevOps Engineers as required
• Provide monthly reporting which align to DevOps Tooling KPIs
What you will have
• Candidate should have 8+ years of experience and Hands-on DevOps experience and
experience in team management.
• Strong communication and interpersonal skills, Team player
• Good working experience of CI/CD tools like Jenkins, SonarQube, FOSSA, Harness, Jira, JSM,
ServiceNow etc.
• Good hands on knowledge of AWS Services like EC2, ECS, S3, IAM, SNS, SQS, VPC, Lambda,
API Gateway, Cloud Watch, Cloud Formation etc.
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continuous service improvement
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• Experience on various tools like Jenkins, Harness, Fossa,
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• Experience in CI/CD pipeline (Jenkins build pipelines)
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• Experience to review current toolset and plan for upgrade.
• Experience with Agile framework/Jira/JSM tool.• Good communication skills and ability to communicate/work independently with external
teams.
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Good knowledge and experience with security constructs –
DockerKubernetesAmazon Web Services (AWS)● Improve CI/CD tooling using gitlab.
● Implement and improve monitoring and alerting.
● Build and maintain highly available systems.
● Implement the CI pipeline.
● Implement and maintain monitoring stacks.
● Lead and guide the team in identifying and implementing new technologies.
● Implement and own the CI.
● Manage CD tooling.
● Implement and maintain monitoring and alerting.
● Build and maintain highly available production systems.
Skills
● Configuration Management experience such as Kubernetes, Ansible or similar.
● Managing production infrastructure with Terraform, CloudFormation, etc.
● Strong Linux, system administration background.
● Ability to present and communicate the architecture in a visual form. Strong knowledge of AWS,
Azure, GCP.
Amazon Web Services (AWS)About the Company
Blue Sky Analytics is a Climate Tech startup that combines the power of AI & Satellite data to aid in the creation of a global environmental data stack. Our funders include Beenext and Rainmatter. Over the next 12 months, we aim to expand to 10 environmental data-sets spanning water, land, heat, and more!
We are looking for DevOps Engineer who can help us build the infrastructure required to handle huge datasets on a scale. Primarily, you will work with AWS services like EC2, Lambda, ECS, Containers, etc. As part of our core development crew, you’ll be figuring out how to deploy applications ensuring high availability and fault tolerance along with a monitoring solution that has alerts for multiple microservices and pipelines. Come save the planet with us!
Your Role
- Applications built at scale to go up and down on command.
- Manage a cluster of microservices talking to each other.
- Build pipelines for huge data ingestion, processing, and dissemination.
- Optimize services for low cost and high efficiency.
- Maintain high availability and scalable PSQL database cluster.
- Maintain alert and monitoring system using Prometheus, Grafana, and Elastic Search.
Requirements
- 1-4 years of work experience.
- Strong emphasis on Infrastructure as Code - Cloudformation, Terraform, Ansible.
- CI/CD concepts and implementation using Codepipeline, Github Actions.
- Advanced hold on AWS services like IAM, EC2, ECS, Lambda, S3, etc.
- Advanced Containerization - Docker, Kubernetes, ECS.
- Experience with managed services like database cluster, distributed services on EC2.
- Self-starters and curious folks who don't need to be micromanaged.
- Passionate about Blue Sky Climate Action and working with data at scale.
Benefits
- Work from anywhere: Work by the beach or from the mountains.
- Open source at heart: We are building a community where you can use, contribute and collaborate on.
- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
Amazon Web Services (AWS)DockerPosition Summary
DevOps is a Department of Horizontal Digital, within which we have 3 different practices.
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This opportunity is for Cloud Engineering role who also have some experience with Infrastructure migrations, this will be a complete hands-on job, with focus on migrating clients workloads to the cloud, reporting to the Solution Architect/Team Lead and along with that you are also expected to work on different projects for building out the Sitecore Infrastructure from scratch.
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Requirements:
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PythonAmazon Web Services (AWS)DockerRadical is a platform connecting data, medicine and people -- through machine learning, and usable, performant products. Software has never been the strong suit of the medical industry -- and we are changing that. We believe that the same sophistication and performance that powers our daily needs through millions of consumer applications -- be it your grocery, your food delivery or your movie tickets -- when applied to healthcare, has a massive potential to transform the industry, and positively impact lives of patients and doctors. Radical works with some of the largest hospitals and public health programmes in India, and has a growing footprint both inside the country and abroad.
As a DevOps Engineer at Radical, you will:
Work closely with all stakeholders in the healthcare ecosystem - patients, doctors, paramedics and administrators - to conceptualise and bring to life the ideal set of products that add value to their time
Work alongside Software Developers and ML Engineers to solve problems and assist in architecture design
Work on systems which have an extraordinary emphasis on capturing data that can help build better workflows, algorithms and tools
Work on high performance systems that deal with several million transactions, multi-modal data and large datasets, with a close attention to detail
We’re looking for someone who has:
Familiarity and experience with writing working, well-documented and well-tested scripts, Dockerfiles, Puppet/Ansible/Chef/Terraform scripts.
Proficiency with scripting languages like Python and Bash.
Knowledge of systems deployment and maintainence, including setting up CI/CD and working alongside Software Developers, monitoring logs, dashboards, etc.
Experience integrating with a wide variety of external tools and services
Experience navigating AWS and leveraging appropriate services and technologies rather than DIY solutions (such as hosting an application directly on EC2 vs containerisation, or an Elastic Beanstalk)
It’s not essential, but great if you have:
An established track record of deploying and maintaining systems.
Experience with microservices and decomposition of monolithic architectures
Proficiency in automated tests.
Proficiency with the linux ecosystem
Experience in deploying systems to production on cloud platforms such as AWS
The position is open now, and we are onboarding immediately.
Please write to us with an updated resume, and one thing you would like us to see as part of your application. This one thing can be anything that you think makes you stand apart among candidates.
Radical is based out of Delhi NCR, India, and we look forward to working with you!
We're looking for people who may not know all the answers, but are obsessive about finding them, and take pride in the code that they write. We are more interested in the ability to learn fast, think rigorously and for people who aren’t afraid to challenge assumptions, and take large bets -- only to work hard and prove themselves correct. You're encouraged to apply even if your experience doesn't precisely match the job description. Join us.
Amazon Web Services (AWS)
Programming
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon