
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.
To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by
providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Roles and Responsibilities:-
- To Maintain the required uptime for Azure Cloud and IT Infrastructure.
- To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
- Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
- Linux and Windows Server administration.
- Managing Firewalls and Domain Controllers.
Requirements
- Having relevant experience of 3+ yrs.
- Sound knowledge of Linux & Windows System administration
- Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
- Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
- Good knowledge of networking, firewall & domain controller
- Basic knowledge of DevOps/Scripting
- Should be willing to work in rotational day shifts and WFO
- Flexibility to be able to work in a 24/7/7 environment
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level
- View across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive
- environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a
- perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai

About Rezo.AI
About
Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.
Similar jobs
Responsibilities
● Work with application development teams to identify and understand their operational pain points.
● Document these challenges and define goals to be achieved by the infrastructure team.
● Prototype and evaluate multiple solutions, often by experimenting with various vendors and tools available, to achieve the goals undertaken.
● Rollout tools and processes with heavy focus on automation.
● Evangelize and help onboard application development teams on the platforms provided by the infrastructure team.
● Co-own the responsibility with application development teams to ensure the reliability of services.
● Design and implement solutions around observability to ensure ease of maintenance and quick debugging of services
● Establish and implement administrative and operational best practices in the application development teams.
● Find avenues to reduce infrastructure costs and drive optimization in all services.
Qualifications
● 5+ years of experience as a DevOps / Infrastructure engineer with cloud platforms (preferably AWS)
● Experience with git, CI / CD, Docker, etc
● Experience in working with infrastructure as code (Terraform, etc).
● Strong Linux Shell scripting experience
● Experience with one of the programming languages like Python, Java, Kotlin, etc.
Senior DevOps Engineer
Experience: Minimum 5 years of relevant experience
Key Responsibilities:
• Hands-on experience with AWS tools and CI/CD pipelines, Redhat Linux
• Strong expertise in DevOps practices and principles
• Experience with infrastructure automation and configuration management
• Excellent problem-solving skills and attention to detail
Nice to Have:
• Redhat certification
Navi Mumbai 1 - 3 years
Rejolut is among the fastest-growing and award-winning Tech companies working on leading
technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web
Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely
Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.
We are looking for Tech geeks having hands-on experience and in love with building scalable,
distributed and large web/mobile products and tech solutions. He/She must be an excellent problem
solver with passion to self-learn and implement web technologies (frontend + backend). He/She would
be responsible for the architecture design, code review, and technology build and deployment
activities of the product.
Key Skills For DevOps Engineer:
Background in linux\unix systems
Experience with DevOps techniques and philosophies
Experience with automation of code builds and deployments
Knowledge/Experience of CI\CD pipelines to a wide variety of virtual environments in private
and public cloud providers (Jenkins / Hudson, Docker, Kubernetes, Azure, AWS)
Knowledge/Experience of software configuration management systems and source code
version control systems (Jenkins, Bitbucket, consul, vagrant, Chef, Puppet, Gerrit)
Passion to work in an exciting fast paced environment
Self-starter who can implement with minimal guidance
High Availability: Load Balancing (ELB), Reverse Proxies, CDNs etc.
AWS core components (or their GCP/Azure equivalents) and their management: EC2, ELB,
NAT, VPC, IAM Roles and policies, EBS and S3, CloudFormation, Elasticache, Route53, etc.
Work with K8s and Docker is plus
High social and communication skills
Job Responsibilities:
Gather and analyse cloud infrastructure requirements
Automate
Support existing infrastructure, analyse problem areas and come up with solutions
Optimise stack performance and costs
An eye for monitoring. The ideal candidate should be able to look at complex infrastructure
and be able to figure out what to monitor and how.
Rejolut - As a Career Differentiator
- We are a young and dynamic team who are obsessed with solving futuristic and evolutionary
business problems at scale with the next generation technology like blockchain, crypto and machine
learning. Focuses on empowering people across the globe to be technically efficient, making
advancements in technology and providing new capabilities that were previously thought impossible.
- We provide exposure to higher learning opportunities so that you can work on complex and cutting
edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly.
Strong expertise in blockchain and crypto technology and working with the networks like Hedera
Hashgraph, Tezos, BlockApps, Algorand, Cardano.
- Company is backed by two technology Co-founders, well-versed with consumer applications and
their work has been downloaded millions of times and have led teams in leadership positions in
companies like Samsung, Purplle, Loylty Rewardz.
Benefits :
> Health Insurance
> Fast growth and more visibility into the company
> Experience to work on the latest technology
> Competitive Learning Environment with supportive co-workers
> Employee friendly HR Policies
> Paid leaves up to certain limits
> Competitive salaries & Bonuses
> Liberal working atmosphere
> Get mentored by the best in the industry
Schedule:
Day Shift/Flexible working hours
Monday to Friday
Do Your Thng
DYT - Do Your Thing, is an app, where all social media users can share brands they love with their followers and earn money while doing so! We believe everyone is an influencer. Our aim is to democratise social media and allow people to be rewarded for the content they post. How does DYT help you? It accelerates your career through collaboration opportunities with top brands and gives you access to a community full of experts in the influencer space.
Role: DevOps
Job Description:
We are looking for experienced DevOps Engineers to join our Engineering team. The candidate will be working with our engineers and interact with the tech team for high quality web applications for a product.
Required Experience
- Devops Engineer with 2+ years of experience in development and production operations supporting for Linux & Windows based applications and Cloud deployments (AWS/GC stack)
- Experience working with Continuous Integration and Continuous Deployment Pipeline
- Exposure to managing LAMP stack-based applications
- Experience Resource provisioning automation using tools such as CloudFormation, terraform and ARM Templates.
- Experience in working closely with clients, understanding their requirements, design and implement quality solutions to meet their needs.
- Ability to take ownership on the carried-out work
- Experience coordinating with rest of the team to deliver well-architected and high-quality solutions.
- Experience deploying Docker based applications
- Experience with AWS services.
- Excellent verbal and written communication skills
Desired Experience
- Exposure to AWS, google cloud and Azure Cloud
- Experience in Jenkins, Ansible, Terraform
- Build Monitoring tools and respond to alarms triggered in production environment
- Willingness to quickly become a member of the team and to do what it takes to get the job done
- Ability to work well in a fast-paced environment and listen and learn from stakeholders
- Demonstrate a strong work ethic and incorporate company values in your everyday work.
- Preferred experience in development associated with Kafka or big data technologies understand essential Kafka components like Zookeeper, Brokers, and optimization of Kafka clients applications (Producers & Consumers). -
Experience with Automation of Infrastructure, Testing , DB Deployment Automation, Logging/Monitoring/alerting
- AWS services experience on CloudFormation, ECS, Elastic Container Registry, Pipelines, Cloudwatch, Glue, and other related services.
- AWS Elastic Kubernetes Services (EKS) - Kubernetes and containers managing and auto-scaling -
Good knowledge and hands-on experiences with various AWS services like EC2, RDS, EKS, S3, Lambda, API, Cloudwatch, etc.
- Good and quick with log analysis to perform Root Cause Analysis (RCA) on production deployments and container errors on cloud watch.
Working on ways to automate and improve deployment and release processes.
- High understanding of the Serverless architecture concept. - Good with Deployment automation tools and Investigating to resolve technical issues.
technical issues. - Sound knowledge of APIs, databases, and container-based ETL jobs.
- Planning out projects and being involved in project management decisions. Soft Skills
- Adaptability
- Collaboration with different teams
- Good communication skills
- Team player attitude
Job Description:
- Hands on experience with Ansible & Terraform.
- Scripting language, such as Python or Bash or PowerShell is required and willingness to learn and master others.
- Troubleshooting and resolving automation, build, and CI/CD related issues (in cloud environment like AWS or Azure).
- Experience with Kubernetes is mandate.
- To develop and maintain tooling and environments for test and production environments.
- Assist team members in the development and maintenance of tooling for integration testing, performance testing, security testing, as well as source control systems (that includes working in CI systems like Azure DevOps, Team City, and orchestration tools like Octopus).
- Good with Linux environment.
● Building and managing multiple application environments on AWS using automation tools like Terraform or
Cloudformation etc.
● Deploy applications with zero downtime via automation with configuration management tools such as Ansible.
● Setting up Infrastructure monitoring tools such as Prometheus, Grafana
● Setting up centralised logging using tools such as ELK.
● Containerisation of applications/microservices.
● Ensure application availability to 99.9% with highly available infrastructure.
● Monitoring performance of applications and databases.
● Ensuring that systems are safe and secure against cyber security threats.
● Working with software developers to ensure that release cycle and deployment processes are followed.
● Evaluating existing applications and platforms, give recommendations for enhancing performance via gap analysis,
identifying the most practical alternative solutions and assisting with modifications.
Skills -
● Strong knowledge of AWS Managed Services such as EC2, RDS, ECS, ECR, S3, Cloudfront, SES, Redshift, Elastic Cache,
AMQP etc.
● Experience in handling production workloads.
● Experience with Nginx web server.
● Experience with NoSql and Sql Databases such as MongoDB, Postgresql etc.
● Experience with Containerisation of applications/micro services using Docker.
● Understanding of system administration in Linux environments.
● Strong Knowledge of Infrastructure as a Code such as Terraform, Cloudformation etc.
● Strong knowledge of configuration management tools such as Ansible, Chef etc.
● Familiarity with tools such as GitLab, Jenkins, Vercel, JIRA etc.
● Proficiency in scripting languages including Bash, Python etc.
● Full understanding of software development lifecycle best practices and agile methodology
● Strong communication and documentation skills.
● An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
● Excellent judgment, analytical thinking, and problem-solving skills
● Self-motivated individual that possesses excellent time management and organizational skills
Job Description
- Experienced in Cloud (AWS, Digital Ocean, Google& Azure) development and System Operations.
- Cloud Storage Services and prior experience in designing and building infrastructure components in Amazon. DigitalOcean (or other cloud providers).
- Strong Linux experience (Red Hat 6.x/CentOS 5.x & 6.x, Debian).
- Expert Knowledge in - Git, Jenkins
- Should have experience in CI/CD Automation using tools like Jenkins, Ansible, puppet/Mcollective, Chef Docker, Kubernetes, GIT, Ansible, Terraform, Packer, Hashicorp Vault Docker, Kubernetes, Python Scripting etc.
- Good working knowledge with scripting languages such as Python, php
- Good communications and Presentation Skills
Preferred Education:
Bachelor's Degree or global equivalent in Computer Science or related field
Must-Have’s:
- Hands-on DevOps (Git, Ansible, Terraform, Jenkins, Python/Ruby)
Job Description:
- Knowledge on what is a DevOps CI/CD Pipeline
- Understanding of version control systems like Git, including branching and merging strategies
- Knowledge of what is continuous delivery and integration tools like Jenkins, Github
- Knowledge developing code using Ruby or Python and Java or PHP
- Knowledge writing Unix Shell (bash, ksh) scripts
- Knowledge of what is automation/configuration management using Ansible, Terraform, Chef or Puppet
- Experience and willingness to keep learning in a Linux environment
- Ability to provide after-hours support as needed for emergency or urgent situations
Nice to have’s:
- Proficient with container based products like docker and Kubernetes
- Excellent communication skills (verbal and written)
- Able to work in a team and be a team player
- Knowledge of PHP, MySQL, Apache and other open source software
- BA/BS in computer science or similar

