Social Media Marketer and Manager

Senior Python Developer to lead the development of scalable, high-performance backend systems and data-driven applications. You will work on building robust services, APIs, and data workflows that power real-time and batch applications.This role is ideal for a seasoned developer who thrives on solving complex problems, building reliable software, and working across data and engineering teams. Youll play a key role in designing and developing Python-based systems that interface with big data frameworks, cloud platforms, and analytics tools.Key Responsibilities

• Design and develop robust Python-based backend services and microservices.
• Build RESTful APIs and integrations with third-party systems and internal tools.
• Work with data workflows involving ingestion, transformation, and validation.
• Develop and maintain ETL/ELT pipelines using Python, SQL, and Airflow.
• Collaborate with DevOps teams to deploy, monitor, and scale applications in cloud environments (AWS, Azure, GCP).
• Optimize code for performance, scalability, and maintainability.
• Write unit and integration tests, participate in code reviews, and follow CI/CD best practices.
• Work with cloud storage, databases, and data lake technologies like S3, Parquet, and DuckDB.
• Collaborate with data scientists, analysts, and engineers to enable data access and modeling.

Required Skills & Qualifications

• 5+ years of experience in backend software development, primarily in Python.
• Strong understanding of OOP, modular design, and Python design patterns.
• Experience with web frameworks (e.g., Flask, FastAPI, Django).
• Hands-on experience with data processing tools like Pandas, SQLAlchemy, PyArrow.
• Proficiency with SQL and database technologies (PostgreSQL, DuckDB, etc.).
• Experience with Airflow for workflow orchestration.
• Knowledge of building scalable, distributed applications and microservices.
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization tools (Docker, Kubernetes).
• Solid understanding of version control (Git), testing frameworks (PyTest), and CI/CD pipelines.
• Excellent problem-solving, debugging, and communication skills.

Preferred Skills (Nice to Have)

• Experience with data processing frameworks like Apache Spark or Vaex.
• Familiarity with data storage formats and tools like Parquet, Iceberg.
• Exposure to data streaming platforms (Kafka, Kinesis, Flink).
• Experience integrating backend systems with AI/ML pipelines or BI platforms.
• Understanding of security standards and compliance (GDPR, HIPAA, SOC2).
• Background in metadata-driven or event-driven architectures.

We are seeking an experienced Zoho One Implementation Specialist to lead end-to-end implementation, customization, and optimization of Zoho applications—primarily Zoho CRM, Zoho Books, and Zoho Analytics. The ideal candidate will have hands-on expertise in architecting workflows, integrating modules, automating business processes, and delivering scalable solutions tailored to business needs.

You will collaborate with internal teams and clients to understand requirements, translate them into functional solutions, and ensure smooth deployment and adoption across the organization.

Key Responsibilities

Zoho CRM

• Implement, configure, and customize Zoho CRM modules based on business requirements.
• Set up automation workflows, blueprint processes, validation rules, scoring, and assignment rules.
• Customize layouts, fields, views, and dashboards.
• Integrate CRM with external systems via APIs, webhooks, or third-party tools.
• Optimize CRM performance through periodic audits and best-practice recommendations.

Zoho Books

• Configure Zoho Books for seamless finance, invoicing, and accounting operations.
• Set up tax rules, chart of accounts, payment gateways, automation, and templates.
• Integrate Books with CRM and other Zoho/third-party applications.
• Assist with data migration, reconciliation, and adherence to compliance standards.

Zoho Analytics

• Design and build interactive dashboards, visualizations, and reports.
• Create custom KPIs and metrics aligned with business goals.
• Integrate data from CRM, Books, and other Zoho/third-party systems.
• Ensure data accuracy, identify trends, and enable data-driven decision-making.

Zoho One Suite

• Configure and implement relevant applications across the Zoho ecosystem (Desk, Creator, Projects, Inventory, Flow, etc.) depending on requirements.
• Automate cross-functional workflows using Zoho Flow, Deluge scripting, and custom functions.
• Lead migration and deployment activities with minimal downtime.
• Provide post-implementation support and training to ensure user adoption.

Requirements

• 2–4 years of hands-on experience implementing and customizing Zoho One applications.
• Strong proficiency in Zoho CRM, and Analytics (must-have).
• Solid understanding of business processes across sales, finance, operations, and support.
• Experience with Deluge scripting, Zoho APIs, and integrations.
• Expertise in building dashboards, KPIs, and advanced reporting.
• Ability to manage multiple client projects independently.
• Excellent communication, requirement-gathering, documentation, and client-facing skills.

Preferred Qualifications

• Zoho certifications (CRM / Creator / Analytics) preferred.
• Experience with SQL, JavaScript, or data modeling is a plus.
• Understanding of accounting principles (for Zoho Books) is an added advantage.
• Prior experience working with SaaS, consulting, or IT service companies.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

*forward your resume to (ambikadotj@semperfidotcodotin)(dot - .)

) 2+yrs of strong experience in Java/J2EE technologies (Core Java, Spring, Springboot, Hibernate, 

JPA, Microservices)  

*) Experience with working on Java 8.0 and its emerging road map for 11  

*) Hands on experience in Springboot and good knowledge of MySQL, MongoDB  

*) Hands on experience in working with Angular 6 and above. Experience working with product 

management and UI/UX designers having knowledge of advanced Javascript, JQuery  

*) Working knowledge on components, modules, data/event bindings, templates, using and creating 

directives, writing routes, services, forms and models  

*) Solid understanding of the full frontend and backend development life cycle  

*) Strong experience in Spring Framework (Spring MVC, Spring security, Spring data, OAuth)  

*) Experience with Webservices (SOAP and REST) and API integration. Good knowledge of JSON and 

Swagger and Postman is required  

*) Experience with web application servers like Tomcat, Jetty, JBoss. Knowledge of Kafka with MQTT 

would be an added advantage  

*) Experience with TDD, code testability standards, JUnit  

*) Experience in managing configurations and deploying and hosting applications in AWS  

*) Experience with DevOps tools like Git, Maven, SourceTree, Jenkins, Docker and CICD model of 

development   

Job Description

Company Background

Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.

Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.

Overview

The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.

To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.

Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.

The Role

• Training clients on products, services, applications, maintenance & analytics dashboard
• Understand client requirements/issues & presents solutions as necessary
• To action ticket requests within Service Level Agreement & clearly articulate updates to clients
• Always looking at ways to improve internal systems and processes
• Prepare client quotes for additional services or products & issue invoices
• Review information and act upon findings
• To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
• Interpret and manipulate data
• Prepare documentation to share with clients following site visit
• Facilitate client meetings, sharing information and training
• To understand the functionality of all the Freespace products to support client with their needs
• Carry out any reasonable ad-hoc requests

Working Hours

2: 30AM to 10:30AM IST – Monday to Friday

On call support (only for critical issues) – Alternate weekend

The Person

• Positive can-do attitude, good manner with initiative
• Technical understanding in relation PCs, Networking, Displays, Wireless
• Customer focused & excellent communication skills are essential
• Ability to make decisions, compile reports based on data analytics
• Able to work fast and solve problems under pressure at times of high workload and competing priorities
• Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
• Focuses on results and desired outcomes and how best to achieve them
• Comfortable working with ambiguity & to question to gain full understanding
• Displays an ongoing commitment to learning and self-improvement
• A willing and helpful person who thrives on providing support for the team to achieve their goals

Qualification/skills

• Basic knowledge of PCs, Networking, Displays, Wireless
• Validating analytics data
• Discretion with confidential client information
• 3+ years customer service experience within a technical industry
• To have an interest in the build environment or architecture
• A Financial background is desirable
• Proficient in Microsoft Excel & Word is essential
• Excellent communication skills – presentation, written and verbal
• Ability to prioritise workload and problem solve
• Good research skills and attention to detail

• Understanding of any ASO platforms ( for ex. AppTweak or any other)
• Understanding of keyword research, different App stores and their process
• Good analytical skills