Tech Support Engineer - Media ManagementCompany DescriptionCommvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companiestransform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.NOW is the time to join a growing company with strong roots, where you can take on your next challenge.Job DescriptionThe Tech Support Engineer works within a team of technical support professionals aimed at delivering technical solutions for Commvault’s customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution. This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the “Freedom to make an impact, together”. We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we’re passionate about equality and integrity. We “go beyond” each and every day.Position Responsibilities include:• Troubleshoot and resolve complex support problems• Troubleshoot customer issues using remote desktop software• Successfully interact through phone and email with customers as you solve their problems• Dedication to the success and satisfaction of our customers• Recreation of problems in house• Root Cause Analysis and / or provision of examples of software bug• Working independently and as a team to come up with the best solutions to a customer problem.• Providing best-in-class phone based support for a variety of complex, time critical issues.• Using and sharing your knowledge of a wide range of technologies• Working remotely on enterprise level customers and dark sites• Having the opportunity to build labs and simulators• Ability to be involved in product BETA testing• Contributing to our Solutions Engine and online forumsPosition Requirements include:• At least 5+ years of technical/customer support experience• Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS).• Strong understanding of SAN & NAS.• Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS• Understanding backup theory and design. Backup and data management fundamentals• Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus• Linux Skills - desirable• Previous experience troubleshooting enterprise environments• Strong customer relations skills.• Strong multi-tasking and prioritization skills.• Strong written and verbal communication skills.• Excellent team player.QualificationsWe value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.Bachelors DegreeMCP/MCSA/MCSE in MicrosoftVCP in VMwareAdditional InformationRecognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute."Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APA
Key skills: • Deliver and support the deployment of Red Hat Ansible Automation Platform automation for enterprises • Design, create, and deliver content that will enable support automation solutions at scale • Working experience(min 6 months) in Ansible, RESTful APIs, • Experience implementing a continuous integration (CI) or continuous development (CD) pipeline • Intermediate-level scripting skills or Python • Very good analytical/problem solving skills, • Working experience in any one virtualized platform (VMware/Red Hat/Microsoft) • Infrastructure(server/storage/network) management experience(desirable) • Relational Database concepts(desirable) • Understanding of cloud concepts Experience: • 3+ Years of Hands-on Red Hat Ansible Automation Platform & DevOps Experience
Inside sales representative with good sales, communication, negotiation and documentation skills. Ability to handle pressure and should convince customer to buy I.T. hardware portfolio like laptops, desktops, related accessories, software, datacentre products and others. Having worked in a similar domain doing sales lead calls for similar products (HP, HPE, Dell, Lenovo, Microsoft, AWS) would be preferred. Candidates who have sold to Indian customers or consumers would help. The role includes complete sales cycle from generating an opportunity to nurturing to negotiations to clusure to logging the order to followup on delivery to payment collection to managing the customer. Should be good in reporting and documentation work and adept in tools like MS excel, word, powerpoint. Should be able to handle team and take decisions. Should be able to motivate team to achieve their goals and help them wherever necessary.
Requirements : 1-7+ years of hands-on experience in Designing, architecting & developing enterprise grade high quality products. • BS/MS/PhD in Computer Science or EE degree • Strong programming and scripting skills. Hands-on programming experience required as this is a development position. • Strong experience with linux networking or storage stack, bonding driver, system calls and configuration. • Hands-on experience with high scale enterprise data center networking (TCP/IP, VLANs). Virtualized networking (VMWare HyperV, VxLAN). Experience with network load balancing technologies, Networking security technologies Familiarity with networking operations (Reliability, Availability, SLAs, Monitoring). OR • Experience with storage stack (HBA driver, SCSI, SATA/SAS, NVMe storage protocol) • Open source technologies for messaging, eventing, database, distributed services etc) networking and security. • Storage experience and working knowledge of public clouds (Google, AWS, Azure) is a plus. Responsibilities: For Junior Engineers 3-8 years: • Design and develop platform and cluster management solutions and troubleshoot. • Drive the design and implementation of monitoring, alerting and hardware lifecycle management workflows for the cluster. • Implement backend changes and REST APIs for supporting UI features for cluster management and usability improvements. For Senior Engineers 8+ years: • Drive a team of world-class engineers to design and develop platform and cluster management solutions. • Drive the design and implementation of monitoring, alerting and hardware lifecycle management workflows for the cluster. • Design, mentor, implement, and, troubleshoot complex Distributed File System features. • Work with product management to drive the networking feature roadmap for Cohesity’s infinitely scalable storage appliance. • Work with enterprise customers to address performance, security and isolation requirements and build product features for manageability. • Give technical feedback and drive quality via code reviews. • Work closely with various stakeholders within Cohesity like product management, sales, QA, support and executive team to deliver high quality features and drive the product roadmap. • Mentor junior members of the team