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IT Systems Engineer

Location: Bengaluru, India · On-site | Experience: 5+ years in IT systems / infrastructure

Department: IT & Information Security | Employment Type: Full-time | Reports To: Engineering Leadership

Focus: Own the identity, endpoints, network, and compliance backbone that powers immersive technology at

scale.

The Mission

About Metadome.ai

Metadome.ai is an immersive 3D & XR technology company that enables cloud-based, photorealistic, and captivating customer experiences for brands. Our technology offers a complete stack for creating immersive 3D & XR applications with omni-channe deployment across both in-store and digital touchpoints, and over a multitude of devices. These experiences span a spectrum of use cases across the automotive, home décor, fashion, and cosmetics & accessories sectors. Our flagship automotive platform — Autodome — enables unprecedented photorealistic, cloud-based immersive 3D & XR applications that cover the entire pre-retail funnel, empowering brands to launch products virtually and drive awareness, engagement, and bookings among modern automotive consumers. Today, we are trusted partners to leading brands across the globe — including Unilever, MG Motor, Lexus, Asian Paints, Tata Motors, and Royal Enfield, among others. We have also partnered with the likes of TCS, SAP , and PwC, and are an active voice in the XR community, including the

Metaverse Standards Forum and the VR/AR Association.

About the Role

We are looking for a hands-on IT Systems Engineer to own and run the technology backbone that keeps our teams productive and our data secure. You will be the single point of accountability for IT operations and information security across a multi-location business where 24x7 systems availability is core to how we operate — managing identity, endpoints, network, and our cloud workspace, while operating and continuously hardening our GDPR, SOC 2, and ISO 27001 compliance posture.

This is a builder-operator role, not a supervisory one. We run a tight ship on security and compliance, and we expect you to have personally implemented and operated the systems and controls described below — you should know them inside out, down to the configuration, the evidence, and the edge cases.

Core Responsibilities

● Identity & Access Management — JumpCloud:

○ Own the JumpCloud directory end-to-end: user lifecycle (joiner / mover / leaver), groups, and organizational structure.

○ Administer SSO, enforce MFA, and configure conditional and device-based access policies across all SaaS applications.

○ Manage cross-platform device policies (macOS, Windows, Linux) via JumpCloud device management, including disk encryption and compliance baselines.

○ Integrate RADIUS / LDAP for Wi-Fi and application authentication.

○ Automate onboarding and offboarding to guarantee least-privilege access and clean, auditable deprovisioning.

● Google Workspace Administration — GWS:

○ Administer the Google Workspace tenant: users, groups, organizational units, and email routing.

○ Configure and enforce security controls — 2-Step Verification, context-aware access, DLP rules,

and sharing / visibility policies.○

○ Manage retention, eDiscovery, and legal holds through Google Vault. Optimize licensing and SaaS spend across Workspace and other portals.

Endpoint & Threat Protection — Sophos:

○ Deploy, configure, and manage Sophos Central (Intercept X / XDR) across all endpoints and

servers.

○ Monitor alerts, triage threats, and lead incident detection, response, and remediation.

○ Maintain endpoint encryption, web / application control, and device-hardening standards.

○ Where Sophos Firewall is in use, manage firewall policies, IPS, and secure remote access.

Network, Firewall & Wi-Fi:

○ Design, configure, and maintain firewalls, VLAN segmentation, VPN, and secure remote access.

○ Administer enterprise Wi-Fi and wired networks (switches, access points), including

RADIUS-backed authentication.

○ Manage LAN / WAN connectivity, ISP relationships, and network performance and uptime.

○ Implement network monitoring, intrusion detection, and centralized logging.

Hardware, Software & Asset Management:

○ Own the full hardware lifecycle — procurement, provisioning / imaging, maintenance, repair, and

decommissioning.

○ Support a mixed fleet of macOS, Windows, and Android devices, including high-performance workstations and XR / VR hardware used by our creative and engineering teams.

○ Maintain an accurate hardware and software inventory and asset register.

○ Manage software deployment, patch management, and license compliance.

Security, Risk & Compliance — GDPR · SOC 2 · ISO 27001:

○ Operate and continuously improve the company's Information Security Management System

(ISMS).

○ Own day-to-day compliance for GDPR, SOC 2 (Type II), and ISO/IEC 27001 — including control

implementation, evidence collection, and continuous monitoring.

○ Conduct risk assessments, internal audits, periodic access reviews, and vendor security / DPA

assessments.

○ Serve as a primary point of contact during external audits and customer security reviews.

○ Maintain security policies, records of processing (RoPA), DPIAs, and incident / breach-response

runbooks.

○ Drive security-awareness and phishing-simulation programs across the organization.

IT Operations & Support:

○ Ensure 24x7 high availability of core systems and meet defined uptime and SLA metrics.

○ Provide escalation-level troubleshooting and support across macOS, Windows, and Android.

○ Manage backups, disaster recovery, and business-continuity testing.

○ Coordinate internal teams and third-party vendors to deliver IT projects on time and within

budget.

○ Maintain documentation, runbooks, and standard operating procedures.

○ Own and report on the IT budget and asset allocation.

Required Skills & Experience

● 5+ years in IT systems / infrastructure engineering — with direct, hands-on ownership of the systems

below rather than purely supervisory exposure.

● JumpCloud — demonstrated hands-on expertise across identity, SSO, MFA, and device management.

● Google Workspace (GWS) — deep admin-console experience including security, DLP , and Vault.

● Sophos — hands-on endpoint / XDR administration and threat response.

● Networking — firewall configuration, Wi-Fi, VLANs, VPN, LAN / WAN, and RADIUS / LDAP fundamentals.

● GDPR, SOC 2 & ISO 27001 — hands-on — you have personally taken an organization through at least one

full audit / certification cycle and know the controls, evidence, and auditor expectations inside out.

Cross-platform support — proven troubleshooting across macOS, Windows, and Android in a 24x7, multi-location environment.

System security — solid grasp of IDS / IPS, endpoint hardening, encryption, and backup / recovery.

Education — B.Sc. / B.Tech in Information Technology, Computer Science, or a related discipline.

Mindset — strong documentation discipline, ownership, resourcefulness, and a structured, problem-solving approach.

Preferred Qualifications

●Relevant certifications — e.g., ISO 27001 Lead Implementer / Auditor, CompTIA Security+ / Network+, or vendor certifications from JumpCloud and Sophos.

●Experience with compliance-automation platforms such as Sprinto, Vanta, or Drata.

●Scripting and automation for IT operations (Bash, PowerShell, or Python).

●Experience in a fast-paced SaaS or technology company serving enterprise and global clients.

●Familiarity with supporting creative, 3D, or XR workflows and high-performance computing environments.

Why Join Us

You will own the systems and security posture of a company building category-defining immersive technology for some of the world's most recognizable brands. It is a high-trust, high-ownership role with the autonomy to design things properly — and the visibility that comes with keeping a security- and compliance-first business running

flawlessly.

Dear Candidates,

We have an urgent requirement for a Technical Lead – Full Stack role based in Bangalore. Please find the details below:

Work Location (WFO):

Nagar, Bengaluru, Karnataka

Interview Process:

L1 Interview – Face-to-Face at Office

Experience Required:

4-6 Years (Minimum1+ years in Technical Leadership role)

Role Overview:

The candidate will lead the technical vision and architecture of a compliance platform by designing scalable, secure, and high-performance systems. The role involves driving full-stack development across .NET and open-source technologies, enabling unified AI Agent capabilities, Single Authentication (SSO), and a One-UI experience.

Key Responsibilities:

• Define and own end-to-end architecture including micro-frontends, .NET services, FastAPI APIs, and microservices
• Lead full-stack development using .NET and modern open-source technologies
• Modernize legacy systems (ASP.NET, .NET Core, MS SQL Server) to cloud-native architecture
• Design and implement AI Agents, SSO, and unified UI experiences
• Manage sprint planning, backlogs, and collaborate with Product Owners
• Implement CI/CD pipelines using Jenkins, GitHub Actions
• Drive containerization and orchestration using Docker & Kubernetes
• Ensure secure deployments and cloud infrastructure management
• Establish engineering best practices, code reviews, and architecture governance
• Mentor teams on Clean Architecture, SOLID principles, and DevOps practices

Required Skills:

• ReactJS, FastAPI, Python, REST/GraphQL
• ASP.NET, MVC, .NET Core, Entity Framework, MS SQL Server
• Strong experience in Microservices Architecture
• DevOps: CI/CD, Jenkins, GitOps, Docker, Kubernetes
• Cloud Platforms: AWS / Azure / GCP
• AI/ML & LLM tools: OpenAI, Llama, LangChain, etc.
• Security: RBAC, API security, secrets management

Qualifications:

• BE / BTech in Computer Science

About the Role

We are looking for a skilled PAM Consultant with strong expertise in implementing, managing, and optimizing Privileged Access Management solutions. The role involves working with enterprise-level security technologies such as BeyondTrust, Identity & Access Management (IAM), and Single Sign-On (SSO). The ideal candidate should have hands-on experience in deploying and supporting PAM platforms, integrating them with enterprise infrastructure, and ensuring compliance with security policies.

Key Responsibilities

• Design, implement, and maintain Privileged Access Management (PAM) solutions, primarily using BeyondTrust (Bomgar).
• Configure and administer PAM tools to manage privileged credentials, remote access, and secure connectivity.
• Work on privileged remote access management, privileged remote support, and access governance.
• Migrate and decommission insecure remote access tools (e.g., TeamViewer, Bitvise) and enforce secure alternatives.
• Collaborate with network and infrastructure teams to remove unnecessary firewall rules and strengthen access controls.
• Support IAM & SSO initiatives including RSA, CA SiteMinder, and LDAP directory services.
• Provide troubleshooting and support for PAM and IAM environments, including RSA token authentication and 2FA integrations.
• Document technical configurations, policies, and standard operating procedures.
• Ensure compliance with enterprise security policies, audits, and regulatory requirements.

Required Skills & Qualifications

• 5+ years of experience in Identity & Access Management (IAM) and PAM domains.
• Strong hands-on experience with BeyondTrust Privileged Access Management (Bomgar).
• Knowledge of Single Sign-On (SSO), RSA Authentication, and directory services (LDAP, Oracle Directory, Sun One Directory).
• Experience with CA SiteMinder and web application access management.
• Strong troubleshooting and analytical skills for resolving PAM and IAM issues.

Ability to collaborate with cross-functional teams (security, infrastructure, applications

Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.

Senior Netskope Technology Stack Expert (SWG/CASB/ZTNA)

Duties and Responsibilities:

• Hands on experience configuring rules and policies across the SWG/CASB/ZTNA platforms.
• Lead the Deployment and Operationalization of the Netskope Technology stack
• Defining and implementing procedures and policies to ensure proper maintenance of the environment
• Implement the process, systems, and technology required to fully maximize the platforms security capabilities
• Develop strategy, execution roadmap, priorities, and investment plans
• Partner with the leadership team to define strategic objectives
• Work closely with IT, Engineering and Security teams to ensure appropriate protections are in place while maintaining a continuity of service
• Engage Netskope’s technical teams in troubleshooting issues with current or new integrations

Required Experience and Skills:

• 5 - 7 years of leadership experience leading a team
• 3 - 5 years of experience hands-on technical design, implementation, and leadership of enterprise deployments
• Excellent knowledge and prior experience supporting network security technologies including but not limited to Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Strategic capability to lead and innovate while thriving in a fast-moving environment
• A bias for action, results and delivery, with a high quality bar
• Proven track record of developing people, leading and managing high-performing teams
• An innate ability to create a sense of loyalty, trust, and positive culture. Ability to energize people and teams and establish cross functional cooperation
• Forward-thinking and problem-solving mindset; drawn to building off ambiguous and unsolved problems and “making it happen”
• Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment

1) Hands on experience with Tivoli - ITM v5.1 troubleshooting.                                  

2) Familiar with Web Sphere Application Services                             

3) Familiar with Active Directory configuration                                   

4) Knowledge on LDAP, SSO.. Etc                              

5) Knowledge on Identity & Access Management process                 

     Qualiification:

• BTECH or Equivalent degree.
• 6 to 8 years of total experience.