Salesforce Administrator
About Level 5 client of Blue Bird Technologies
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Integration Lead
Job Description
This role must be capable of building Dot net application and integration capabilities to enable microservice architecture. In addition to being hands on developer, the role requires the individual to leading and work with Dot net developers and integration developers, overseeing the end to end technical working to deliver features. Candidates who like to experiment and learn/discover new technologies, methods, tools with a direction to bring new capabilities to the product will be suitable
Key Responsibilities
- Perform Product Discovery proof of concepts as directed by Product manager
- Design, develop, and maintain both new and existing code, ranging from client-side development using JavaScript, HTML, and CSS, to server-side code using C# and ASP.NET MVC, Web API, Windows services, and ADO.NET for data persistence and retrieval.
- Write readable, extensible, testable code, while being mindful of performance requirements. • Create, maintain, and run unit tests for both new and existing code, with a goal of delivering defect-free and well-tested code to QA.
- Capable of developing restful services using Dot net framework and other integration tools
- Work with management to create and adhere to schedules, while maintaining flexibility to adapt to shifting market demands.
- Translate mockups and wireframes into functioning front-end code.
- Write and maintain documentation for new and existing features.
- Keep up-to-date on best practices and new technologies.
- Rapid prototyping, and presenting conceptual design and working prototypes to management.
- Conduct design and code reviews and collaborate to ensure your own code passes review.
- Work with Product Management to analyze require
Required Skills & Experience
- Experience in Dot Net framework preferably in cloud based platforms/infrastructure
- Experience in integration enablement preferably in REST APIs
- Experience in Database languages and stored procedures, database query optimization
- Experimental knowledge in a broad technical aspects like SSO (SAML2/Oauth2), Security, RPA, Microservices architecture
Qualifications
BE with 6+ years of experience in product development
Your Impact:
• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases
Your Skills & Experience:
• 4-8 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years
• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials
• Mentors developers in improving their platform knowledge and development skills
• Communicate technical design to the developers and help/guide them in the implementation
• Participates in Agile sprints
Set Yourself Apart With:
• eCommerce platform certification
• Security considerations – OWASP, CSRF, reCAPTCHA etc. – Basic knowledge or experience
• Git Development workflow – Proficient
• Visual Studio Code IDE or Eclipse IDE - Proficient
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution
Your Impact:
• Interact clearly with clients and the on-shore and off-shore project teams
• Regular involvement in thought leadership Best Practices development
• Facilitate end to end project design & development while working closely with global client
Your Skills & Experience:
• 4 to 14 years of development experience in SFDC
• Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex
• Deep knowledge of Lightning framework
• Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design
• Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud
• Conceptualize end to end integration projects & knowledge of authentication mechanism
• Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
• Working knowledge on continuous integration, working with repositories (e.g. Git)
• Should have experience to design the data flow and work with any ETL or dataloader
• Excellent experience in designing and architecting large scale applications
• Thorough understanding of Solution architecting & Estimation process
• Excellent consulting skills, oral and written communication, presentation, and analytical skills
Set Yourself Apart With:
• Salesforce Certifications
• Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B
• Incident and problem management skills
• Ability to provide necessary coaching to bring juniors up to speed on the technology
• Exceptional written skill for solution documentation creation for both technical and non-technical material
• Background in force.com platform and deployment experience in an outsourced service environment
• Articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Mentoring team members
Benefits of Working Here:
• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being
Location: Bangalore
Responsibilities
• Delivery of telephone, email, chat, and Web-based support including:
• Providing advice and guidance to clients to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities, and referring them to the appropriate internal team.
• Improve customer satisfaction through delivery of excellent support
• Ability to write technical or functional information and contribute to the Web-delivered FAQ knowledge base
• Maintain a level of technical knowledge and Korn Ferry product knowledge
• Identify and document product issues, enhancements, and requests in the appropriate tracking system
• Work cross-functionally with other Korn Ferry groups as needed
• Suggest and employ new, creative, and innovative ways to deliver support
• Participate in the hiring, training, and retaining of other team members as requested
• Other duties as required by manager
EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS
• Associates or BA degree in a technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting is desired
• At least 1 year of Salesforce Sales Cloud Admin experience
• At least 1 year of Helpdesk experience supporting users of Salesforce Sales Cloud with package installation, configuration, and troubleshooting issues
• Business Support/ Customer Service experience for web-based applications highly desired
• Phone support experience highly desired
• Experience using a customer case tracking system highly desired.
• Excellent customer relationship skills
• Superior analytical and troubleshooting skills
• Must have excellent written and oral communication skills in English
• Experience with www browser technology, including Microsoft Internet Explorer/Edge, Chrome, and Firefox
• Familiarity with Windows, MAC, iOS, and Android operating systems and browsers a plus
• High level of accuracy and attention to detail, as well as good organization skills
• Building rapport and dealing with a wide range of people in a friendly and professional manner
• Work effectively with cross-functional teams
Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it’s born.
Striim’s enterprise-grade, streaming integration with intelligence platform makes it easy to build continuous, streaming data pipelines – including change data capture (CDC) – to power real-time cloud integration, log correlation, edge processing, and streaming analytics.
Strong Core Java / C++ experience
· Excellent understanding of Logical ,Object-oriented design patterns, algorithms and data structures.
· Sound knowledge of application access methods including authentication mechanisms, API quota limits, as well as different endpoint REST, Java etc
· Strong exp in databases - not just a SQL Programmer but with knowledge of DB internals
· Sound knowledge of Cloud database available as service is plus (RDS, CloudSQL, Google BigQuery, Snowflake )
· Experience working in any cloud environment and microservices based architecture utilizing GCP, Kubernetes, Docker, CircleCI, Azure or similar technologies
· Experience in Application verticals such as ERP, CRM, Sales with applications such as Salesforce, Workday, SAP < Not Mandatory - added advantage >
· Experience in building distributed systems < Not Mandatory - added advantage >
· Expertise on Data warehouse < Not Mandatory - added advantage >
· Exp in developing & delivering product as SaaS i< Not Mandatory - added advantage
Experience: 3-5 yrs
Max budget: 10-15 LPA
Location: Dubai (covering all expenses along with CTC)
- Bachelors/master’s degree in computer science or related field.
- 2+ years of experience in developing web-based, E-Commerce applications on Salesforce Commerce Cloud (SFCC).
- Object oriented analysis and design using common design patterns.
- Experience in working with ISML, Pipelines, Pipelets, JS-Controllers, Digital Scripts,
- B2C Commerce API.
- Knowledge on SGJC is must and SFRA is an added advantage.
- Experience in working with Forms, Service and Job / Integration frameworks.
- Experience in working with REST and SOAP webservices.
- Experience in integrating with third party LINK cartridges like Payment, Tax, Analytics, Ratings & Reviews etc. along with developing custom cartridges.
- Good understanding on SFCC Business Manager Configurations.
- SFCC Developer certification is an added advantage.
- Knowledge on build and deployment.
- Knowledge on Source Control Management System like GitHub/BitBucket.
- Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
- Ability to multi-task under pressure and work independently.
- Should be a problem solver with good analytical and critical thinking.
- Ability to Work on the priorities under pressure.
- Good communicator (written and verbal, formal and informal).
- Should be able to finish the work with minimum supervision.
- Experience: Minimum 2 Yrs. of relevant experience.
participating on projects to recommend, develop and implement scalable solutions for Contact Center
software engineering, and ensure that initiatives support the corporate vision.
This person will have daily responsibility for managing and supporting Genesys Contact Center
software, integrations, and related services. This includes, but is not limited to;
● Responsibility for the development of Contact Center custom solutions developed in C# .Net,
Salesforce Apex, and Salesforce Visualforce pages.
● Work with Sr. Engineer(s) to provide seamless service delivery and support of the software
solutions
● Contribute to architecture and code design, estimates, code reviews, and documentation to
ensure top quality software
● Balance customer and business needs to design, develop, test, and deliver against timelines
● Assist with the ongoing evolution and development of the Genesys solution
Primary/Key Responsibilities:
● Designs, codes (at least 80%), debugs and optimizes Salesforce Apex code, Visualforce pages, or
C# .Net code, including both frontend and backend components as well as internal tools, such
as configuration management and development/test environments.
● Work closely with project, application, and enterprise architects to develop solutions.
● Identify and perform troubleshooting regarding reported incidents, logs, and all other assigned
issues in order to sustain system up time & operational stability
● Provide Tier 1 & 2 software engineering and support during critical incidents as necessary.
Respond to detected and reported problems and interface with appropriate personnel to ensure
quick resolutions and appropriate notification during outages or periods of degraded
performance.
● Will be accountable for using project lifecycle methodology including following project
specifications and completing documentation to successfully deliver projects on-time and
within budget and scope.
● Automate routine processes and tasks using scripting techniques as needed.
● Must be willing and able to alter shift schedule as user support demands change or technical
projects require. This may require evening, weekends or night shift work for various lengths of
time, including on-call rotation.
● Participate in team meeting, brainstorming sessions and attend all appropriate training and
seminars
Educational Qualification & Experience:
● 2 – 4 years related experience
● Bachelor’s degree (B.A / B.S / M.S.) or equivalent work experience
● Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics, Technology or a
related discipline, and/or equivalent work experience in the technology field.
● Application development experience in Salesforce Apex, .NET, C#, .NET Core, SQL Server, CSS,
and other web development technologies.● Any Software Engineering certifications
Must have:
● Working knowledge in Software Engineering methodologies
1. Expert knowledge of Salesforce Apex coding, Experience reading application logs.
2. Solve problems of considerable scope and complexity
3. Work closely with project, application, and enterprise architects to develop solutions.
4. Working knowledge of SQL
5. Strong understanding of LAN/WAN networks and TCP/IP
● Working knowledge of scripting languages
1. Proven ability to work under stress and meet deadlines
2. Proven attention to detail and organizational skills
3. Ability to lift 50lbs
4. Experience in installing, configuring and troubleshooting applications in a Windows enterprise
environment.
● Well-developed problem solving and documentation skills.
● Ability to communicate highly technical concepts to non-technical managers.
● Ability to work independently with little supervision as well as ability to work effectively as
team members.
● Ability to follow processes, work effectively on a team, with business units, and maintain a
positive attitude at all times
● Must be self-motivated and be able to work independently as well as in a team environment
● Must have excellent interpersonal, communication, presentation, and organizational skills
● Must have excellent English verbal and written skills
● The ability to work and team effectively with clients, management, and staff members in a
multi-tiered, fast-paced environment
Good to have:
● Support 24/7/365 data center environment by providing on-call support rotation
● 6+ years of related experience in software engineering and / or certifications are a plus
● Experience with CTI integrations