Salesforce Administrator
at Level 5 client of Blue Bird Technologies
Shubham Vishwakarma
Full Stack Developer - Averlon
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Amazon Web Services (AWS)Leapfrog is on a mission to be a role model technology company. Since 2010, we have relentlessly worked on crafting better digital products with our team of superior engineers. We’re a full-stack company specializing in SaaS products and have served over 100 clients with our mastery of emerging technologies.
We’re thinkers and doers, creatives and coders, makers and builders— but most importantly, we are trusted partners with world-class engineers. Hundreds of companies in Boston, Seattle, Silicon Valley, and San Francisco choose us to gain speed, agility, quality, and stability, giving them an edge over their competitors.
We are seeking a highly skilled Salesforce Developer to enhance our customer engagement capabilities by upgrading our Legacy Chat to Enhanced Chat. The ideal candidate will have hands-on experience with Salesforce Service Cloud and Sales Cloud, coupled with a strong understanding of Omni-Channel and Live Agent functionalities.
This role requires proven expertise in Apex, Lightning Web Components (LWC), JavaScript, HTML, SOQL, and SOSL, with the ability to design and implement scalable, high-quality Salesforce solutions that drive customer success.
Essential Duties & Responsibilities
- Focus on delivering high-quality, functional solutions on the Salesforce.com platform using Apex, Lightning Web Components (LWC), SOAP, and REST APIs.
- Lead the migration from Legacy Chat to Enhanced Chat, ensuring a seamless transition for users and customers within Service Cloud and Sales Cloud.
- Design and implement Omni-Channel and Omni-Flow configurations to optimize customer service workflows and routing.
- Perform deployment, testing, and documentation of Salesforce features, enhancements, and integrations.
- Collaborate closely with product owners, engineering teams, and business stakeholders to define, clarify, and implement both functional and non-functional requirements for new and existing backlog items.
- Train and support end-users on implemented Salesforce features and planned solutions to ensure adoption and efficiency.
- Investigate, scope, and plan the implementation of assigned epics and backlog items, leveraging deep Salesforce platform expertise to model, document, and justify scalable, maintainable solutions.
Desired Outcomes
- Lead the migration from Legacy Chat to Enhanced Chat within Service Cloud and Sales Cloud, ensuring a seamless, scalable, and user-friendly transition for both customers and internal teams.
- Design, build, and deploy Enhanced Chat configurations, including Omni-Channel and Omni-Flow setups, to optimize response times, routing efficiency, and overall customer engagement.
- Execute deployment, testing, and documentation of Salesforce features, enhancements, and integrations, maintaining high standards of quality, performance, and compliance with best practices.
About you
- Minimum 5 years of hands-on experience with coding on the Salesforce Platform using Apex, Visualforce, Lightning / Aura Components, Javascript, HTML, REST/SOAP API etc.
- Minimum 2 years of hands-on experience creating Flows
- Minimum 2 years of experience with Omnichannel and Live Agent Chat
- Minimum 2 years of experience with Sales, Service Cloud
Required Education / Certificates / Experience
- Bachelor of Science or equivalent preferably in Computer Science / Computer Engineering / Electrical Engineering
- Salesforce Platform Developer I certification
JavaAmazon Web Services (AWS)
NodeJS (Node.js)Your Impact:
• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases
Your Skills & Experience:
• 4-8 Years with 2+ years of implementing commerce application on any eCommerce platform in last 3 years
• If you have not worked in eCommerce platform, we can still discuss with you if you are expert in Java/.Net and understand REST/SOAP webservices.
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials
• Mentors developers in improving their platform knowledge and development skills
• Communicate technical design to the developers and help/guide them in the implementation
• Participates in Agile sprints
Set Yourself Apart With:
• eCommerce platform certification
• Security considerations – OWASP, CSRF, reCAPTCHA etc. – Basic knowledge or experience
• Git Development workflow – Proficient
• Visual Studio Code IDE or Eclipse IDE - Proficient
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution
Payroll: Techmasters
End client - Telecom MNC
Job Location- WFH (Work from Home)
Key Responsibility Areas:
● Identifying client’s needs and specifications; understanding their work practices and the nature of their business in order to define the scope of the project and their requirements
● Designs and implementation of expanding functionality, optimization, and improvement of existing solutions
● Cooperation with validators, integrators, and projects manager
● Providing assistance to junior consultants on the use of functional and technical toolsets
● Delivering effective project presentations, writing project reports, and leading straight forward client meetings
Technical Qualifications:
● Should have 2+ years CloudSense design experience and configuration especially in the telecom domain.
● Well versed with CloudSense development and design processes and best practices
● Requirement Analysis and Salesforce Solution Recommendations
● Experienced within CRM and preferably CPQ and Order management
● Well versed in product modeling, product hierarchy, and pricing mechanisms
● Design Validation and Identification of gaps
● Process and Quality compliance
● Seek out ways to utilize Salesforce to improve processes and productivity and make recommendations
● A good understanding of Conga is Desirable
● CS401 certification is desirable.
● CloudSense solution console experience is a plus.
● CloudSense COM implementation is a plus.
Essential:
● B.Sc. or higher in Electrical Engineering, Computer Science or a related field
● Excellent spoken and written English, including the effective use of business and technical terms
● Experience in working with both functional/technical and business-oriented people within a business
● Experience in client-facing environments
● Strong presentation capabilities, confidence, motivation, and communication skills
● Demonstrable commitment to producing high-quality work with excellent attention to detail
● Strong understanding of the business value of Salesforce
● Strong self-motivation and time management with the ability to work effectively with all parts of the business
Location: Bangalore
Responsibilities
• Delivery of telephone, email, chat, and Web-based support including:
• Providing advice and guidance to clients to efficiently resolve their questions and issues; this will include general Korn Ferry product advice, troubleshooting of technical issues and identifying sales opportunities, and referring them to the appropriate internal team.
• Improve customer satisfaction through delivery of excellent support
• Ability to write technical or functional information and contribute to the Web-delivered FAQ knowledge base
• Maintain a level of technical knowledge and Korn Ferry product knowledge
• Identify and document product issues, enhancements, and requests in the appropriate tracking system
• Work cross-functionally with other Korn Ferry groups as needed
• Suggest and employ new, creative, and innovative ways to deliver support
• Participate in the hiring, training, and retaining of other team members as requested
• Other duties as required by manager
EDUCATION, EXPERIENCE, & OTHER QUALIFICATIONS
• Associates or BA degree in a technical discipline or equivalent experience
• At least 1 year’s professional experience in a corporate setting is desired
• At least 1 year of Salesforce Sales Cloud Admin experience
• At least 1 year of Helpdesk experience supporting users of Salesforce Sales Cloud with package installation, configuration, and troubleshooting issues
• Business Support/ Customer Service experience for web-based applications highly desired
• Phone support experience highly desired
• Experience using a customer case tracking system highly desired.
• Excellent customer relationship skills
• Superior analytical and troubleshooting skills
• Must have excellent written and oral communication skills in English
• Experience with www browser technology, including Microsoft Internet Explorer/Edge, Chrome, and Firefox
• Familiarity with Windows, MAC, iOS, and Android operating systems and browsers a plus
• High level of accuracy and attention to detail, as well as good organization skills
• Building rapport and dealing with a wide range of people in a friendly and professional manner
• Work effectively with cross-functional teams
Java
C++Striim (pronounced “stream” with two i’s for integration and intelligence) was founded in 2012 with a simple goal of helping companies make data useful the instant it’s born.
Striim’s enterprise-grade, streaming integration with intelligence platform makes it easy to build continuous, streaming data pipelines – including change data capture (CDC) – to power real-time cloud integration, log correlation, edge processing, and streaming analytics.
Strong Core Java / C++ experience
· Excellent understanding of Logical ,Object-oriented design patterns, algorithms and data structures.
· Sound knowledge of application access methods including authentication mechanisms, API quota limits, as well as different endpoint REST, Java etc
· Strong exp in databases - not just a SQL Programmer but with knowledge of DB internals
· Sound knowledge of Cloud database available as service is plus (RDS, CloudSQL, Google BigQuery, Snowflake )
· Experience working in any cloud environment and microservices based architecture utilizing GCP, Kubernetes, Docker, CircleCI, Azure or similar technologies
· Experience in Application verticals such as ERP, CRM, Sales with applications such as Salesforce, Workday, SAP < Not Mandatory - added advantage >
· Experience in building distributed systems < Not Mandatory - added advantage >
· Expertise on Data warehouse < Not Mandatory - added advantage >
· Exp in developing & delivering product as SaaS i< Not Mandatory - added advantage
XML
HTML/CSS- Bachelors/master’s degree in computer science or related field.
- 2+ years of experience in developing web-based, E-Commerce applications on Salesforce Commerce Cloud (SFCC).
- Object oriented analysis and design using common design patterns.
- Experience in working with ISML, Pipelines, Pipelets, JS-Controllers, Digital Scripts,
- B2C Commerce API.
- Knowledge on SGJC is must and SFRA is an added advantage.
- Experience in working with Forms, Service and Job / Integration frameworks.
- Experience in working with REST and SOAP webservices.
- Experience in integrating with third party LINK cartridges like Payment, Tax, Analytics, Ratings & Reviews etc. along with developing custom cartridges.
- Good understanding on SFCC Business Manager Configurations.
- SFCC Developer certification is an added advantage.
- Knowledge on build and deployment.
- Knowledge on Source Control Management System like GitHub/BitBucket.
- Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution
- Ability to multi-task under pressure and work independently.
- Should be a problem solver with good analytical and critical thinking.
- Ability to Work on the priorities under pressure.
- Good communicator (written and verbal, formal and informal).
- Should be able to finish the work with minimum supervision.
- Experience: Minimum 2 Yrs. of relevant experience.
JavascriptWe are looking for a Certified Salesforce Architect with over 5 years’ experience.
Overview
As an Architect and Integration Specialist, Your primary focus will be to help our clients integrate the Salesforce CRM platform with various in-house & 3rd-party platforms such as ERP systems, billing systems, communication tools such as phone, chat, video and screencast technologies and collaboration tools such as GSuite, Zoho and Microsoft 365.
You will work with our team and end clients to ensure that the customer requirements are implemented on-time and on-budget. You will coordinate with the rest of the CRM-solutions team to handle sales engineering, support, and technology transformation initiatives.
Requirements
Familiarity with the Lightning component framework.
Expert-level knowledge on APEX, VisualForce, Native, MySQL, and JavaScript.
Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 & jQuery.
Demonstrated experience working with relational databases, and ETL tools.
Strong integration skills with ERP, Billing, communication and collaboration tools.
Proficient in Version Control Software such as Github & Bitbucket.
Independently develop new user-facing features from designs and wireframes.
Ability to understand business requirements and translate them into technical requirements.
Passion for creating & delivering great software with a strong sense of ownership.
Good to have
Experience with MuleSoft, Pentaho, Informatica or any other integration platform is a plus.
Knowledge of modern authorization mechanisms, such as JSON Web Token.
Knowledge of the AWS platform and scalable application architecture.
Experience with CI/CD - Build & Release process. Agile/ Scrum based development.
Job Duties:
Create user documentation for all the code built.
Configure and customize client’s salesforce.com platform.
Create documentation such as requirements, test cases, and test scripts.
Diligently work on resolving reported issues and document root-cause analysis.
Optimize components for maximum performance across a vast array of devices & browsers.
Work closely with business owners, designers & backend developers to build a fantastic User Experience (UX) with solid User Interfaces (UI).
Be responsive to change, adapt quickly with a talented team and work efficiently & remotely.
5. Benefits:
100% remote work. All you need is a good laptop, headset, and internet connectivity.
Ability to make a direct impact & build an award-winning Salesforce platform.
Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.
Javascript
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Full Stack Developer - Averlon