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Head of Growth and Operations

Organisation Overview

Cyces Innovation Labs LLP is an AI-first technology company specializing in product engineering, software development, data engineering, and applied AI solutions. Having partnered with 150+ organizations globally, we help startups, enterprises, and government bodies build scalable digital products, automate workflows, and drive business growth through technology. Our team of engineers, designers, and innovators combines strong engineering principles with product thinking to deliver impactful solutions across industries.

Location: Chennai (Work from office) 

Job Overview

We are seeking a strategic and results-oriented Head of Growth and Operations to lead and oversee our Website and SEO Managed Services division - Freshboost. This is a leadership role responsible for driving operational excellence, managing cross-functional teams, ensuring exceptional client delivery, and contributing to the overall growth and success of the business unit.

The Head of Growth and Operations will be accountable for the performance of Account Management, SEO, and Website Services teams, ensuring the successful delivery of client engagements while maintaining high standards of quality, efficiency, and customer satisfaction. The ideal candidate will possess strong leadership capabilities, commercial awareness, and a solid understanding of SEO, website development, digital marketing, Webflow, and WordPress.

Responsibilities

• Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.
• Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.
• Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.
• Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.
• Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.
• Act as the primary escalation point for delivery challenges, client concerns, and operational issues.
• Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.
• Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.
• Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.
• Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.
• Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.
• Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.
• Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.
• Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.
• Drive employee engagement, talent development, succession planning, and team capability building within the division.
• Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements.
• Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field.
• Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields.
• Minimum 2 years of proven experience in a leadership, managerial, or delivery management role.
• Demonstrated experience leading and managing high-performing cross-functional teams.
• Strong understanding of SEO, website development, digital marketing, client delivery, and account management practices.
• Working knowledge of Webflow, WordPress, website management processes, and SEO best practices.
• Proven ability to manage multiple teams, projects, and client engagements simultaneously.
• Experience establishing KPIs, managing performance, and driving operational improvements.
• Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives.
• Excellent leadership, stakeholder management, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Experience managing client relationships, service delivery operations, and business performance metrics.
• Ability to influence, motivate, and develop teams in a fast-paced environment.
• Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred.
• Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.

Required Qualifications:

• OOPS - In-depth understanding of Object Oriented Programming principles

• Solid - In-depth knowledge and practical knowledge of applying SOLID design principles

• Architectural Patterns - In-depth understanding of design patterns and have experience in designing and building complex architecture solutions

• React + Typescript - Extensive hands-on experience in React + Typescript, building high-performance complex frontends

• Unit testing - Ability to write Unit Testing using Jest framework

• Dotnet core webapi - Extensive hands-on experience in writing WebAPIs using dotnet core. Should have advanced knowledge on middlewares, auth flow, etc.

• C# - Solid knowledge on advanced C# language features like Lambda functions, Generics, etc.

• Entity Framework - Solid knowledge on Entity framework database first and code first approach

• Unit testing - Ability to write Unit Testing using popular mock frameworks and XUnit framework

• SQL - Advanced - Extensive hands-on experience in Microsoft SQL (DDL, DML, Aggregates, Functions, Stored proc, etc)

• Query Performance Tuning - Ability to understand query plans and tune compelx queries to improve performance

• Core services - Advanced knowledge and hands-on in building applications hosted in AWS using ECS containers, API Gateway, Lambda, Postgres/DynamoDb

• IAC - Hands-on experience in writing Teraform Scripting - CI/CD, Github pipelines

• Strong WordPress fullstack developer (frontend focused) Profile
• Mandatory (Experience 1): Must have 4+ YOE as a WordPress fullstack developement (80% Frontend, 20% backend)
• Mandatory (Experience 2): Must have 3+ YOE as a WordPress frontend developement using HTML, CSS, Javascript
• Mandatory (Experience 3): Must have 6 month+ experience in WordPress backend developement using php
• Mandatory (Skills 1): Strong knowledge of version control (Git) and collaborative code workflows
• Mandatory (Skills 2): Must have good communication skill

Preferred

• Preferred (Skills 1): Good knowledge of front-end frameworks/libraries (React, Angular, or Vue.js)

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React/Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Designation : Java developer

Experience : 6yrs

Must have skills

6 to 8 years

Java, JEE, Spring Boot, Microservices, REST

Good knowledge of data structures and algorithm concepts

About Team:

CaratLane's mission is to help customers express their emotions through jewellery. Consumer Experience Technology team is an enabler to deliver the exceptional Consumer Experience and WoW business features in large scale website, apps and backend systems.

What do we want:

* 5 to 8 years of experience in Java and Spring Boot working with large scale backend applications

* Expertise in PostgreSQL and any of caching databases

* Experience in developing RESTful/GraphQL APIs and microservices based applications

* Good problem solving and debugging skills.

* Exposure on event-driven, asynchronous I/O

* Good knowledge of engineering excellence: Unit Testing/TDD, Code quality, Documentation, CI&CD

* Experience in non-functional requirements (Scalability, Performance optimisation, Security)

* Experience is Linux development and AWS ecosystem tools

This role requires a self-motivated leader with direct Product Management experience delivering Solutions around MS Teams Telephony. Candidate must have a keen sense of the overall UCC market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.

The Candidate will be responsible for the India UCaaS/MCS objectives and targets. Also, responsible for Product Life cycle management that involves Envisage, Concept, Framework, Partnerships, Process, Engineering validation, Documentation, GTM etc.

the other responsibility involves Pricing, Bundling, Enablement through Trainings, Adoption and Growth strategy that plugs into our entire UCaaS/MCS portfolio. Critical to success will be identifying Enterprise and Partner offers, migrating customers to the next generation UCC platform with Regulatory compliance, differentiated solution capabilities ensuring that lifecycle management and improving adoption services.

The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Solutions, Engineering, Service Assurance, Operations, Technology & Service Development teams. The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.

The Product Manager will champion projects through the Tata Communications New Product Introduction/Agile Development process and lead the UCaaS/MCS Workstream that is accountable for the delivery and customer acceptance of the solutions.

The Global Product Manager will be fully responsible for the Annual Operating Plan (AOP), P&L and CAPEX/OPEX of all UCaaS/MCS business initiatives and programs. Key focus will be on Gross and Net Revenue contribution and growth targets that are assigned to the UCaaS/MCS portfolio.

Solinas Integrity (www.solinas.in) is a leading water & sanitation robotics start-up founded by IIT Madras Alumni & professors to develop cutting edge solutions to solve the problems in water pipelines and sewer lines\septic tanks, thereby improving the lives of millions of people. Our core values start with trust, and respect for everyone and along with strong collaboration and communication. We believe in giving agency to our teammates and strongly pushing them towards developing a growth mindset.

Duties and Responsibilities:

• To develop and improve signal processing algorithms for analysis of acoustic signals with up-to-date knowledge on processing methods.
• Understand key acoustic algorithm functions, develop efficient code, verify performance and functionality.
• Exposure to all phases of software development life cycle (concept, design, implementation, test, and production).
• Propose innovations to improve performance, quality, etc.
• Work with peers to develop excellent, structured code, well-optimized and easily maintainable.

Basic Qualifications:

● Experience programming in either Python, C++, or MATLAB

● MS/PhD degree in Electrical/Electronics Engineering/ Signal processing

● At least 1 year of signal processing or related area

● Good analytical and problem-solving skills

● Good knowledge of signal processing techniques, basic knowledge of ML algorithms and good visualisation skills.

Java Developer
Joining Location: Bangalore

Experience -  4 to 6 Yrs

Notice Period: Immediate (15-30 Days max)

Salary (Per Annum) :
min Sal:8
max Sal:12L
Description:

• Work experience as a Senior Java Developer or similar role
• Experience designing, building and testing Java EE applications
• In-depth knowledge of popular Java frameworks like Spring and Hibernate
• Minimum of 4+ experience with Spring
• Minimum 2 years’ experience with Hibernate
• Sound knowledge of core java and collections
• Hands on experience building ReST based web services
• Spring Boot experience a plus
• Experience with Object-Oriented Design (OOD) and design patterns
• Hands on experience working with databases
• Good delegation and time management skills
• Problem-solving abilities

Responsibilities:

• Identify and analyze user requirements
• Prioritize, assign and execute tasks throughout the software development life cycle
• Develop Java EE applications
• Write well-designed, efficient code
• Review, test and debug team members’ code
• Design database architecture
• Schedule product releases with internal teams
• Document development phases
• Ensure our applications are secure and up-to-date

Soft Skills

• Good written and oral communication skill
• Team player
• Mentoring and leadership capability