11+ Service delivery Jobs in Chennai | Service delivery Job openings in Chennai

Head of Growth and Operations

Organisation Overview

Cyces Innovation Labs LLP is an AI-first technology company specializing in product engineering, software development, data engineering, and applied AI solutions. Having partnered with 150+ organizations globally, we help startups, enterprises, and government bodies build scalable digital products, automate workflows, and drive business growth through technology. Our team of engineers, designers, and innovators combines strong engineering principles with product thinking to deliver impactful solutions across industries.

Location: Chennai (Work from office) 

Job Overview

We are seeking a strategic and results-oriented Head of Growth and Operations to lead and oversee our Website and SEO Managed Services division - Freshboost. This is a leadership role responsible for driving operational excellence, managing cross-functional teams, ensuring exceptional client delivery, and contributing to the overall growth and success of the business unit.

The Head of Growth and Operations will be accountable for the performance of Account Management, SEO, and Website Services teams, ensuring the successful delivery of client engagements while maintaining high standards of quality, efficiency, and customer satisfaction. The ideal candidate will possess strong leadership capabilities, commercial awareness, and a solid understanding of SEO, website development, digital marketing, Webflow, and WordPress.

Responsibilities

• Lead and manage the Website and SEO Managed Services division, ensuring alignment with organizational goals and business objectives.
• Provide leadership, guidance, and mentorship to Account Managers, SEO Specialists, Webflow Developers, WordPress Developers, and other team members.
• Own the end-to-end delivery of client services, ensuring projects and ongoing engagements are executed efficiently and successfully.
• Establish and monitor departmental goals, KPIs, and performance metrics to drive operational excellence and business growth.
• Ensure high levels of client satisfaction through proactive communication, effective stakeholder management, and quality service delivery.
• Act as the primary escalation point for delivery challenges, client concerns, and operational issues.
• Drive resource planning, workforce allocation, and capacity management across multiple teams and client accounts.
• Develop and implement scalable processes, workflows, and best practices to improve efficiency, productivity, and service quality.
• Collaborate with senior leadership to define delivery strategies, growth initiatives, and service improvement plans.
• Review team performance regularly and foster a culture of accountability, collaboration, and continuous improvement.
• Oversee the successful execution of SEO, website development, website maintenance, and digital marketing initiatives.
• Analyze business performance, client outcomes, and operational data to identify opportunities for improvement and expansion.
• Partner with sales and business development teams to support client acquisition, solution design, and service expansion opportunities.
• Identify risks to project delivery and implement mitigation strategies to ensure business continuity and client success.
• Drive employee engagement, talent development, succession planning, and team capability building within the division.
• Ensure adherence to company standards, service commitments, and delivery timelines across all client engagements.
• Stay informed about industry trends, emerging technologies, and market developments to continuously enhance service offerings.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Digital Marketing, Information Technology, Communications, or a related field.
• Minimum 5 years of professional experience in digital services, managed services, digital marketing, website operations, or related fields.
• Minimum 2 years of proven experience in a leadership, managerial, or delivery management role.
• Demonstrated experience leading and managing high-performing cross-functional teams.
• Strong understanding of SEO, website development, digital marketing, client delivery, and account management practices.
• Working knowledge of Webflow, WordPress, website management processes, and SEO best practices.
• Proven ability to manage multiple teams, projects, and client engagements simultaneously.
• Experience establishing KPIs, managing performance, and driving operational improvements.
• Strong business acumen with the ability to balance client satisfaction, team performance, and organizational objectives.
• Excellent leadership, stakeholder management, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities with a data-driven approach to decision-making.
• Experience managing client relationships, service delivery operations, and business performance metrics.
• Ability to influence, motivate, and develop teams in a fast-paced environment.
• Experience in agency, managed services, SaaS, consulting, or technology-driven environments will be preferred.
• Familiarity with tools such as Google Analytics, Google Search Console, Ahrefs, SEMrush, project management platforms, and reporting tools will be an advantage.

Company Overview:

Established on core values of customer centricity and innovation, Ivy Mobility operates on the fundamental belief that best customer journeys are industry specific. Ivys Consumer Products Industry Cloud apps are designed to enable companies to have choices of multiple ways for their route to market. Ivy combines the straightforward intuitive mobility and social aspects of a consumer app with the business process optimization of conventional business applications. Organizations no longer have to choose multiple vendors, now they can have a single integrated solution.

Today Ivy Mobility is proud to have built an ecosystem, from distributor management system to Analytics, to help companies enhance their market share. Global corporations like Proctor & Gamble, GSK, Nestle, to name a few, have trusted Ivy Mobilitys solutions and are already enhancing their sales productivity across their global operations. We are head quartered in Singapore and development centers are in Chennai, Bangalore, Mumbai & Mexico. We have operations in North America, Europe, Asia, the Middle East and Latin America.

Position: .Net L3 Support with React JS

Experience : 3 - 6 years

Location: Remote

Need to work on shifts based on the need (10PM to 7AM)

Mandatory Technical Skill Set

.NET Core

Strong hands-on experience in:

• C#, ASP.NET Core Web Applications, ASP.NET Core REST APIs, LINQ ,

Entity Framework Core

Ability to:

• Debug API and backend issues independently

• Analyse logs and exception traces

• Troubleshoot production defects

• Understand and analyse existing business logic quickly

React.js

Minimum 1 Year of hands-on experience

Ability to independently:

• Work on existing React codebase

• Understand component structure and API flow

• Debug issues without assistance

• Fix UI/API integration issues

• Resolve frontend rendering and functionality defects

Database Skills

Strong knowledge of: SQL query writing, Stored procedures, Data troubleshooting,

Performance analysis basics

Database exposure:

• SQL Server (Preferred)

• PostgreSQL (Value Added)

Key Responsibilities: 

• Develop high-quality content for a variety of channels including blogs, articles, whitepapers, social media posts, website content, email campaigns, case studies, and brochures. 
• Research industry trends, emerging technologies, and competitors to produce insightful and relevant content that aligns with business priorities. 
• Support and manage company social media platforms (LinkedIn, Twitter, Facebook, etc.) with consistent and engaging content to enhance online presence and reach. 
• Collaborate with design, digital, and business teams to align content with brand tone, campaign goals, and visual storytelling. 
• Assist in creating content calendars and ensuring timely content delivery across all platforms. 
• Apply SEO best practices to content and continuously optimize for improved visibility and traffic. 
• Work closely with internal stakeholders to understand solutions, translate technical inputs, and craft customer-centric narratives. 
• Participate in brainstorming sessions to contribute creative ideas for integrated campaigns and thought leadership. 
• Analyze content performance metrics and audience engagement to refine content strategies and improve impact. 

The right candidate for this role must exhibit: 

• Excellent verbal and written communication skills. 
• Experience writing/editing troubleshooting, procedural information, and reference information. 
• Ability to simplify complex technical topics into engaging content. 
• Familiarity with standard style guides and their recommendations. 
• Have a functional knowledge of SEO concepts. 
• Familiarity with social media management and content tools (e.g., Hootsuite, Buffer, Canva). 
• Understanding of SEO, content structuring, and keyword research. 
• Proactive, collaborative, and able to manage multiple projects in a deadline-driven environment. 
• Familiarity with technology and other technical concepts from a variety of industries is an advantage 

Education And Experience 

• Mastery of the English language  
• Excellent communication, writing, and editing skills 
• An interest in technology and software 
• A positive, can-do attitude 
• A desire to learn and be mentored 
• Minimum 2-3 years of relevant technical copywriting work experience 

Industry: IT Services & Consulting 

Functional Area: Marketing & Communication

Role Overview:

We are seeking a talented and experienced Data Architect with strong data visualization capabilities to join our dynamic team in Mumbai. As a Data Architect, you will be responsible for designing, building, and managing our data infrastructure, ensuring its reliability, scalability, and performance. You will also play a crucial role in transforming complex data into insightful visualizations that drive business decisions. This role requires a deep understanding of data modeling, database technologies (particularly Oracle Cloud), data warehousing principles, and proficiency in data manipulation and visualization tools, including Python and SQL.

Responsibilities:

• Design and implement robust and scalable data architectures, including data warehouses, data lakes, and operational data stores, primarily leveraging Oracle Cloud services.
• Develop and maintain data models (conceptual, logical, and physical) that align with business requirements and ensure data integrity and consistency.
• Define data governance policies and procedures to ensure data quality, security, and compliance.
• Collaborate with data engineers to build and optimize ETL/ELT pipelines for efficient data ingestion, transformation, and loading.
• Develop and execute data migration strategies to Oracle Cloud.
• Utilize strong SQL skills to query, manipulate, and analyze large datasets from various sources.
• Leverage Python and relevant libraries (e.g., Pandas, NumPy) for data cleaning, transformation, and analysis.
• Design and develop interactive and insightful data visualizations using tools like [Specify Visualization Tools - e.g., Tableau, Power BI, Matplotlib, Seaborn, Plotly] to communicate data-driven insights to both technical and non-technical stakeholders.
• Work closely with business analysts and stakeholders to understand their data needs and translate them into effective data models and visualizations.
• Ensure the performance and reliability of data visualization dashboards and reports.
• Stay up-to-date with the latest trends and technologies in data architecture, cloud computing (especially Oracle Cloud), and data visualization.
• Troubleshoot data-related issues and provide timely resolutions.
• Document data architectures, data flows, and data visualization solutions.
• Participate in the evaluation and selection of new data technologies and tools.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Data Science, Information Systems, or a related field.
• Proven experience (typically 5+ years) as a Data Architect, Data Modeler, or similar role. 
• 
  
• Deep understanding of data warehousing concepts, dimensional modeling (e.g., star schema, snowflake schema), and ETL/ELT processes.
• Extensive experience working with relational databases, particularly Oracle, and proficiency in SQL.
• Hands-on experience with Oracle Cloud data services (e.g., Autonomous Data Warehouse, Object Storage, Data Integration).
• Strong programming skills in Python and experience with data manipulation and analysis libraries (e.g., Pandas, NumPy).
• Demonstrated ability to create compelling and effective data visualizations using industry-standard tools (e.g., Tableau, Power BI, Matplotlib, Seaborn, Plotly).
• Excellent analytical and problem-solving skills with the ability to interpret complex data and translate it into actionable insights. 
• Strong communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical audiences. 
• Experience with data governance and data quality principles.
• Familiarity with agile development methodologies.
• Ability to work independently and collaboratively within a team environment.
• 
  

Application Link- https://forms.gle/km7n2WipJhC2Lj2r5

About OJ Commerce: 

OJ Commerce is a fast-growing, profitable online retailer based in Florida, USA with a full-fledged India office based in Chennai driven by a sophisticated, data-driven system to run the operations with virtually no human intervention. We strive to be the best-in-class ecommerce company delivering exceptional value to customers by leveraging technology, innovation and brand-partnerships to provide a seamless & enjoyable shopping of high-quality products at the best prices to our customers.

Responsibilities:

Work with business-stakeholders to understand requirements, prototype, build and deploy it.

CRUD the backend code you own keeping maintenance, performance and security in mind.

Keep up breast of latest technologies and its ecosystem and adopt ones that aid safe product delivery at speed.

Automate the boring and mundane stuff for you prefer to be productive than being busy.

We are flat. Be responsible for professional growth of self and the team. 

• Tune application for performance.
• Take initiatives and manage change to work towards business goals at speed without compromising safety.
• Coach full-stack developers on backend skills.
• Provides problem resolution support, specific to application issues, identifies and resolves problems in application software, determines symptoms and ensures accurate problem definition

Develop functional, architectural and other documentation as required for productive functioning of teams.

• Be the brand ambassador for OJ Commerce by speaking at meetups, conferences, etc.
• We are fluid. Be ready for changing dynamics in responsibilities from time to time. Exciting isn't?
• Take the lead in digital transformation of legacy applications.

What you need to shine?

• You have the prior experience in modernising legacy applications.
• You are a passionate hands-on developer with deep experience in building enterprise grade software in Microsoft ASP.NET Core, ASP.NET MVC, Web API, SOA, Micro-Services and RESTful Services with knowledge of SQL Server database.
• You have the ability to see and work on the big picture (Application Architecture) and devilish details (Complex Code).
• Strong experience in developing web applications using C#, VB.Net, .NET, LINQ, Net Framework 4.0, MVC 3/4/5, ASP.NET Web API, .Net Core etc.
• You are Cloud savvy, preferably Google Cloud.
• You have rich experience in Object-Oriented Programming (OOP) with good knowledge of practical design-patterns and its applications.

Hands-on experience in building SOA or Micro-services preferably on .NET Core.

Proven Architectural skills with high standards in Code quality

Knowledge of ReactJS/Typescript would be added advantage.

Practical experience in Agile development methodologies of using CI/CD.

Extreme Programming (TDD) experience is sought after by us.

What we Offer

• Greenfield opportunity to transform legacy backend applications to latest technology stack.
• Fast-paced start-up environment: This is not for the faint hearted; you need grit and passion as much as you need the core skills.
• Work in an interdisciplinary team where learning from one another and developing solutions cross-functionally is a key part of our culture.
• Golden opportunity to make history by making big business impact.
• Competitive salary to take good care of self and family.
• Insurance Benefits: Medical and Accident cover.
• Flexible Working Hours

• Experience in Java/J2EE, JavaScript is a must.
• Open source framework experience such as Angular (1.* & 2), Spring, Spring Boot, Hibernate, jQuery, MySQL, and Linux is required.
• Experience in applying modern Agile Software Development practices.
• Experience in development in a CI/CD environment and familiarity with CI/CD tools is required.
• Good interpersonal and facilitation skills.
• Excellent written and verbal communication skills.
• Adaptability is a must, including the ability and enthusiasm to learn new technologies quickly.
• Must be able to write technical designs and build documentation for all aspects of technical infrastructure.
• Experience in Microservices development