11+ Sentiment Analysis Jobs in Bangalore (Bengaluru) | Sentiment Analysis Job openings in Bangalore (Bengaluru)

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. We’re looking for a superstar engineer that is well versed with AI and audio technologies around audio detection, speech-to-text, interpretation, and sentiment analysis.  

You will be responsible for:

Developing audio algorithms to detect key moments within popular online games, such as:

Streamer speaking, shouting, etc.

Gunfire, explosions, and other in-game audio events

Speech-to-text and sentiment analysis of the streamer’s narration

Leveraging baseline technologies such as TensorFlow and others -- and building models on top of them

Building neural network architectures for audio analysis as it pertains to popular games

Specifying exact requirements for training data sets, and working with analysts to create the data sets

Training final models, including techniques such as transfer learning, data augmentation, etc. to optimize models for use in a production environment

Working with back-end engineers to get all of the detection algorithms into production, to automate the highlight creation

You should have the following qualities:

Solid understanding of AI frameworks and algorithms, especially pertaining to audio analysis, speech-to-text, sentiment analysis, and natural language processing

Experience using Python, TensorFlow and other AI tools

Demonstrated understanding of various algorithms for audio analysis, such as CNNs, LSTM for natural language processing, and others

Nice to have: some familiarity with AI-based audio analysis including sentiment analysis

Familiarity with AWS environments

Excited about working in a fast-changing startup environment

Willingness to learn rapidly on the job, try different things, and deliver results

Ideally a gamer or someone interested in watching gaming content online

Skills:

Machine Learning, Audio Analysis, Sentiment Analysis, Speech-To-Text, Natural Language Processing, Neural Networks, TensorFlow, OpenCV, AWS, Python

Work Experience:  2 years to 10 years

About Sizzle

Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Presently, there are over 700 million fans around the world that watch gaming videos on Twitch and YouTube. Sizzle is creating a new highlights experience for these fans, so they can catch up on their favorite streamers and esports leagues. Sizzle is available at http://www.sizzle.gg">www.sizzle.gg. 

 Core Responsibilities

• Strategic Planning: Develop and execute integrated sales and marketing plans for EMC Products, Resistors Resistors, Heating elements and other products in company product line-up to meet defined revenue targets.
• Lead Generation & Prospecting: Independently source new business opportunities
• Campaign Management: Design, implement, and monitor marketing campaigns
• Client Relationship Management: Maintain a portfolio of existing accounts, ensuring high customer satisfaction and identifying opportunities for upselling or cross-selling.
• Market Intelligence: Conduct regular competitor analysis and research market trends to adjust pricing strategies and product positioning.
• Sales Presentations: Deliver persuasive, tailored product demonstrations and proposals to high-ticket decision-makers (CEOs, CFOs, etc.).
• Performance Analytics: Track and report on KPIs such as lead conversion rates, demo-to-close ratios, and ROI of marketing spend using CRM and analytics tools. 
• Being in update ongoing & upcoming defence projects and finding opportunities with DRDOs, PSUs (BEL,BEML,ECIL,HAL,HVF,etc), Other defence equipment manufacturing companies to Pitch our products for their application.

Education: Bachelor’s degree in Engineer (Electrical, Electronics, Communication) , or MBA

• Experience: 2 to 3 years of proven success in a B2B or B2C sales/marketing environment.
• Technical Proficiency: Hands-on experience with CRM software, MS Office, Etc
• Preference will be given for candidates with Defence product background.

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

·        5 years of proven experience in developing applications using TypeScript.

·        In-depth understanding of JavaScript and ES6 features.

·        Hands-on experience in using NodeJS and its ecosystem.

·        Good experience in building Rest APIs

·        Experience using databases like PostgreSQL.

·        Experience in setting up and using TypeScript compilation and linting tools.

·        Experience in using YARN for creating and maintaining JavaScript packages.

·        Working knowledge of Agile software development and the Scrum methodology

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Please find the job details below

Experience: 4.1-7 years

Must Have: React, Docker, Cache

 REQUIREMENTS:

• Strong technical background with node.js, event loop understanding, unit testing, developing web application & APIs, event & stream, call-back & closures, promise, async/await, accessing file system, Optimization techniques
• understanding of different components such as web server, storages, integrations
• should have worked on designing and building server-side solutions (in any technology), build process of node.js, CI/CD process of node.js, multi-tasking (working on multiple things at same time)
• Good knowledge of functional and Object-Oriented Programming
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Familiarity with Azure pipeline
• Should have experience in Identifying software application weaknesses and target areas and sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas.
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

  RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

• Understanding learner’s career-related aspirations, concerns, and uncertainties throughout the consultation process
• Reviewing a learner's personal and educational background and how these might influence their prospective job-related choices
• Explain the gaps if any, between Aspiration Vs Ability of potential learners
• Informing learners about potential shortcomings in their skill sets and devising strategies to remedy these through appropriate learning solutions
• Proposing career-related options that are based on your insights about market, employability, career, salaries and growth.
• Walking learners through the process of compiling and restructuring their options and taking the best decision for themselves
• Guiding learners through the completion of aptitude, personality, and other related tests.
• Scoring learner’s responses to the tests and other questions, and discussing with them about the results of these.To efficiently carry out your daily responsibility, as a Career Counselor, you will,
  • Constantly research and analyze current employment trends in IT industry
  • Constantly research and analyze current market trends in emerging technologies
  • Adhere to process specifications as guided by your supervisor and training team
  • Comply with the organization’s policies and procedures
  • Manage your performance to achieve your committed goals
  • Develop positive working relationship with all colleagues - management, supervisors, co-counsellors, all support team members

   

  You are a good fit for this role, if you can/have,

  • Demonstrate history of performance through target achievements
  • Track record of meeting targets & commitments
  • Displaying excellent judgement & interpersonal skills
  • Showcase your knowledge about ever-changing trends across all dominant industries
  • Demonstrate Resilience and emotional balance
  • Top-notch investigative, assessment, and communication skills
  • Self-learner and invested in self-development
  • Hobbies that wake you up early even on week-offs

We are looking for a Senior Data Analyst who will support our product, sales, leadership, and marketing teams with data collection and organization of data in order to draw conclusions, make predictions, and drive informed decision making.

• The ideal candidate is adept at using large data sets to find opportunities for product and marketing optimization and using data models to test the effectiveness of different courses of action.
• Not just that, you also understand how to clean and organize data for complete analysis and calculations using spreadsheets, SQL Python, and R programming.
• Visualizing and presenting data findings in dashboards, presentations and commonly used visualization platforms must be your strength.

SKILLS YOU MUST HAVE:

• Data Cleansing, Data Analysis, Data Visualization (DataViz), SQL Questioning, Decision-Making, Problem Solving, Data Collection, Data Ethics, Sample Size Determination, Spreadsheet,

RESPONSIBILITIES:

• Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Mine and analyze data from company databases (GOOGLE ANALYTICS, User DB, and 3rd party Marketing Analytics tools) to drive optimization and improvement of product development, marketing techniques, and business strategies.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Strong understanding of Google Analytics (GA) fundamentals and how to work with raw GA data
• Automate custom data fetching from Google Analytics dashboard to excel sheet and other primary and secondary sources
• Work with complex SQL queries
• Work with Big Query with GA integration to extract data
• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
• Filter Data by reviewing reports and performance indicators to identify and correct code problems
• Developing and maintaining databases, data systems reorganizing data in a readable format
• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and prediction
• Assign a numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Coordinate with different functional teams to implement models and monitor outcomes.
• Develop processes and tools to monitor and analyze model performance and data accuracy.
• Understanding of statistical concepts like Statistical significance, t-test, and z-test for AB testing
• Performing analysis to assess quality and meaning of data
• Preparing reports for the management stating trends, patterns, and predictions using relevant data
• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
• Robust understanding of Mix panel and Amplitude

Skill requirement:

• 6-8 years of experience in database management and a strong understanding of Google Analytics
• Strong mathematical skills to help collect, measure, organize, and analyze data
• Experience using statistical computer languages (R, Python, MATLAB, SQL, etc.) to manipulate data and draw insights from large data sets.
• Experience analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Coremetrics, Adwords, Crimson Hexagon, Facebook Insights, etc.
• Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation.
• Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
• Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, and proper usage, etc.) and experience with applications.
• Knowledge of data visualization software like Tableau
• Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
• Accuracy and attention to detail
• Adept at queries, advanced excel management, writing reports, and making presentations
• Team-working skills
• Verbal and Written communication skills
• Proven working experience in data analysis

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.

You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.

Focus Areas and Core Responsibilities

Accountable for day-to-day implementation and launch of product roadmap features and updates.

Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.

Maintain and work on the continuous improvement and development of company tools.

Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.

Skillset, Qualifications, and Experience

• 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
• Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
• Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
• Strong familiarity with a variety of APIs and RESTful interfaces
• Familiar with various methods for performance optimization
• Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
• Experience integrating security best practices into the SDLC
• Expert level Git, including branching and best practices to resolve merge conflicts
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Excellent communicator who can work independently and be a team player
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges