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Below is the need for SFCC folks for Salesforce account. We require technically very strong resources. The rounds of interview will be L1 + client interview –
- The candidate should be very strong in B2B.
- The candidate should be having sound end to end project experience and should be able to independently handle customer scenarios .
- The candidate is expected to have understanding and working knowledge of latest SFCC features.
- The candidate should have a sound customer facing experience.
- The candidate should have good written and verbal communication.
JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
The Role
We are seeking a dynamic and innovative Marketing Specialist with a passion for the biopharma sector. This role will focus on promoting JoVE’s unique solutions to biopharma companies. The ideal candidate will have a proven track record in B2B marketing, particularly within the life sciences, and will excel in creating content and executing lead-generation marketing campaigns that resonate with biopharma audiences.
Responsibilities
- Develop and execute marketing strategies tailored to biopharma companies
- Design and implement multi-channel marketing campaigns, including email marketing, social media, and paid ads to drive lead generation and audience engagement
- Create completing content for case studies, newsletters, blogs, social media, ads, and email campaigns
- Collaborate with the sales and product teams to align marketing initiatives with business goals
- Engage with industry professionals through events, webinars, and strategic partnerships to expand JoVE’s presence in the biopharma market
- Organize and deliver webinars and events at conferences
- Analyze marketing performance data and leverage insights to optimize strategies. Monitor KPIs such as lead generation, engagement, and conversion rates, providing actionable recommendations for improvements
Requirements
- A Bachelor’s degree in business, marketing, or life sciences
- 5+ years of experience in B2B marketing with a strong focus on the biopharma sector
- Strong understanding of the biopharma industry, including R&D processes and market trends
- Proficiency in marketing automation tools (such as HubSpot)
- Experience with Salesforce and B2B prospecting tools, such as LinkedIn Sales Navigator
- Excellent written and verbal English communication skills
- Strong analytical and problem-solving skills
Why Join JoVE?
- When working with JoVE, you can expect a compensation package competitively placed within the local market.
- You will make a direct impact in accelerating science research and in improving student learning in science education.
- Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
- Our strong promotion from within culture draws a clear path to advance your career with us.
The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions.
Responsibilities
Act as the initial point of contact for all client related concerns ,which indeed makes you the main communication channel between the clients and the developers.
• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high potential prospects Qualifications
• Bachelor's degree or equivalent experience in Business from a top University/College
• 0-1 year of sales or account management experience
• Excellent written and verbal communication skills
Experience: 4 to 6 years prefreable.
Working in highly collaborative teams and building quality code
Working in lots of different domains and client environments also understanding the business domain deeply
Architect highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance
Suggest new architectural elements to improve the existing architecture
Design and implement low latency RESTful services; Define API contracts between services; Version APIs and make them backward compatible
Translate business requirements into scalable and extensible design
Create platforms, reusable libraries and utilities wherever applicable
Continuously refactor applications to ensure high-quality design
Choose the right technology stack for the product systems/subsystems
Write high-quality code that are modular, functional and testable; Establish the best coding practices
Formally mentor junior engineers on design, coding and troubleshooting
Plan projects using agile methodologies and ensure timely delivery
Troubleshoot issues effectively in a distributed architecture
Communicate, collaborate and work effectively in a global environment
Operationalize releases by partnering with Tech operations on capacity planning and operability of the product.
Skills Required:
Proficient in JVM based language(like Java, Groovy), J2EE technology stack
Expertise in API design and development, experience in dealing with a large dataset
Strong in collections, algorithms, multithreading, also have worked on Springboot, Hibernate frameworks.
Practicing the coding standards (clean code, design patterns, etc)
Very strong object-oriented design skills, awareness of design patterns and architectural patterns
Performance tuning and Troubleshooting memory issues, GC tuning, resource leaks, etc.
Strong problem-solving skills, algorithmic skills and data structures
Experience in agile methodologies like Scrum
Good understanding of branching, build, deployment, continuous integration methodologies
Experience in leading a team (min 5)and mentoring engineers
Attitude to getting Stuff Done!
Ability to make decisions independently.
Good to have:
Hadoop knowledge
Cloud Platform Architecture
Groovy
Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
• Ensuring cases/checks are initiated as per client specifications.
• Ensuring consistent quality and delivery.
• Identifying insufficiencies/clarifications within the agreed time.
• Meeting the established service levels and TAT’s.
• Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquette.
• Maintaining integrity, Discipline and confidentiality related to related policies/ procedures.
• Ability to work in a team.
• Communication Skills.