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JOB DETAILS:

* Job Title: Lead UX designer

* Industry: Banking and Finance

* Salary: Best in Industry

* Experience: 9 to 13 years

* Location: Pune, Maharashtra

Criteria

Strong UX Design / Product Design profile

Minimum 9+ YOE in UX / Product Design

Strong portfolio of UX / Product Design works,

Team handling of UX designers and project management

Design Education (BDes, MDes, BFA, MFA or Similar Design Degrees)

Should NOT have more than 12 Years of Total Experience

Role & Responsibilities

• Leverage one’s Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.
• Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.
• Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.
• Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Content square, Smartlook, Glassbox etc.
• Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.
• Create customer journeys maps basis the user behaviour analysis, customer segments and personas.
• Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.
• Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS.
• Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences.
• Build a partner ecosystem to deliver the CX objectives for the company.
• Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms.
• Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.

Ideal Candidate

• Bachelor’s degree in design or a related field
• Working knowledge of UX design principles
• Knowledge of Wireframing/prototyping tools
• Good knowledge of UX design tools such as Figma, Axure, or InVision
• Experience with user testing and usability analysis

Position name: Technical Project Manager (Salesforce)

Experience: 10 years and above

Job Location: Baner, Pune (*Mandatory work from office)

Notice Period: Looking for immediate/ early joiners up to 30 days notice

Job Description:

● What will your role look like

● Lead end-to-end project execution across Salesforce Clouds (Sales, Service, Marketing, etc.).

● Act as the primary delivery contact for customers — running calls, tracking progress, and ensuring transparency.

● Coordinate with Business Analysts and Architects to keep delivery aligned and on track.

● Step in to lead customer calls, demos, or presentations when required.

● Present project updates, roadmaps, and demos effectively using PowerPoint and Salesforce UI.

● Manage project velocity, risks, dependencies, and drive on-time delivery.

● Apply Agile practices to run sprints, retrospectives, and planning sessions.

● Ensure clarity on team priorities and resolve blockers quickly.

Why you will love this role

● You will work at the intersection of delivery and customer success, ensuring Salesforce initiatives land smoothly.

● Opportunity to lead enterprise-level Salesforce projects without being bogged down in day-to-day configuration.

● A role with high visibility, where your communication and leadership skills will have a direct business impact.

● Be a trusted partner for customers and an anchor for internal teams — driving ownership and execution.

● Exposure to a variety of Salesforce Clouds and modern DevOps practices.

We would like you to bring along

● Excellent communication and presentation skills — ability to simplify complex ideas for non-technical stakeholders.

● Hands-on experience managing Salesforce projects, with at least 2 full-cycle implementations.

● Working knowledge of the Salesforce platform — including declarative tools and a basic grasp of Apex/Flows.

● Strong sense of ownership and accountability to act as a single point of contact for delivery.

● Proficiency with project tools like Jira, Confluence, and version control systems (Git/Copado/etc.).

Job Description: 

 
• Responsible for the Strategy, Roadmap, Architecture, Design, Engineering and Lifecycle Delivery of our End User Devices, ensuring they are current and meet the needs of the business.  These technologies include physical devices, Operating Systems, Device Software, printing and mobility services
•        SCCM, (Windows 10, MAC & Linux) desktops, Modern Endpoint Management, InTune, endpoint security
•        Customer focused, confident and articulate with lots of experience in stakeholder meetings and presentations
•        Skills in contributing to technical roadmaps for technologies supported by End users
•        High level understanding of all EUC technology namely SCCM, Nexthink, OS (Windows and Mac) , End point security , Privilege management  , Intune / JAMF
•        Govern the upgrades and compatibility of End User devices to ensure seamless upgrades to the business and new functionality and capabilities are introduced effectively
•        Simplify the environment so our technology is current and delivers a great customer experience
•        Responsible for the management, prioritization and execution of demand
•        Engages with key Stakeholders and Customers to ensure these technologies meet customer needs.
•        Manages our technology partners effectively to ensure that our services are optimized and cost effective
•        Lead a strong technical team to deliver the right technology services to the business to deliver a great customer experience across these services
•        Architecture governance for the Device portfolio to ensure all our technology solutions are designed and implemented to work seamlessly with our applications and infrastructure to deliver a great customer experience.
•        Work across the Infrastructure and Applications team to ensure effective lifecycle management so our IT tools and services are optimized for the business.