Product Manager

Work Location: Bhyandar

Management Skills:

 Team Management

 Communication Skills

 Presentation Skills

 Project Management Skills

Domain Skills:

 Strong technical expertise in networking, systems administration, and desktop support.

 knowledge of networking, managing LAN, WAN Devices

 with server administration (Windows Server, Linux).

 with virtualization technologies viz. VMware, Hyper-V).

 Strong project management and organizational skills.

 Excellent communication, interpersonal, and problem-solving skills.

 Ability to work independently and as part of a team.

 Strong customer service orientation.

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Who You Are

The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk'' processes and communications

What You’ll Do:

• Supervise a team of Implementation Advisors/Customer Care Representatives focused on solving customer issues and achieving high levels of customer satisfaction and retention and fostering a positive team culture. Accomplishes customer success human resource
• Manages employee recruitment, selection, training, scheduling, coaching, counseling, and discipline. Communicates job expectations, monitors performance, appraises contributions, plans compensation, and enforces policies.
• Help to develop a proactive approach to customer success by defining customer churn risk criteria
• Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
• Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
• Conduct consistent and impactful performance conversations, conflict management and coaching sessions with team members and managers.
• Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
• Devise a customer contact methodology to monitor and improve renewal/retention rates
• Can include managing or engagement with enterprise accounts
• Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
• Coach team on customer success best practices and training
• Provide continuous knowledge growth opportunities for Highlevel features and products
• Collaborate with cross-functional teams to ensure visibility and alignment
• Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
• Facilitate proper delegation to team members in the proper roles.
• Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
• Build out a road map for successful implementations and ongoing support of this process and product engagement for team
• Serve as an escalation point for critical recruiting issue resolution
• Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
• Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
• Continued optimization of current process and future ideals

What You’ll Bring

• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Project management skills
• Leading a results driven team
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills
• Bachelor’s degree or equivalent experience
• 7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
• 3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
• Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
• Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
• Hands-on experience with CRM, CS, and workflow tools (e.g., Freshdesk, Tableau, etc.)
• Strong analytical, process-building, and program management skills (KPI and SOP ownership).
• Demonstrated data driven approach to problem solving.
• Track record of coaching, mentoring, and empowering high-performance teams
• Excellent communication, collaboration, presentation and time-management skills
• Proactive and inquisitive; not hesitant to seek clarification.

Equal Employment Opportunity Information

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.

Senior Developer should have exposure to building logistics products.

Skilled in RESTful & GraphQL APIs, microservices, and database optimization (MySQL, PostgreSQL, MongoDB).

• Experienced in authentication (OAuth, JWT), caching (Redis, Memcached), and real-time applications (WebSockets).

• Strong knowledge of CI/CD pipelines, Docker, Kubernetes, and cloud deployment (AWS, GCP, Azure).

• Passionate about scalability, performance tuning, security best practices, and clean code architecture.

About Company:

Propelius Technologies is a next generation software development studio focused on developing cutting edge Web and Mobile Applications on JavaScript based technologies like ReactJS, React Native and Node.js. We have domain expertise in SAAS, FinTech, LegalTech and InsuranceTech.

About the Role:

As a Senior Developer, you will be responsible for developing and maintaining high-quality web applications using ReactJS and NodeJS. You will work closely with the development team to design and implement new features, as well as maintain and improve existing ones. You will also be responsible for ensuring the application is performant and scalable.

Roles & Responsibilities:

• Developing and designing front end web architecture
• Building interactive consumer data from multiple systems
• Define code architecture decisions to support high-performance products
• Translate wireframes and PSD Designs into functional web applications
• Work with development teams and managers to ideate software solutions
• Developing well-functioning databases and applications
• Conduct and participate in project planning & scheduling and design discussions
• Test software to ensure efficiency
• Address and improve any technical issues

Skills Required :

• In-depth knowledge of NodeJS, ExpressJS or Restify
• Ability to bind UI elements to JavaScript object models
• Experience creating RESTful services with Node.js
• Proficiency in OOP and database concepts
• Proven experience in front & back-end development
• Ability to create front end applications using HTML5, Angular, LESS/SASS
• Knowledge of modern frameworks and design patterns
• Ability to create Unit and Integration tests to ensure the quality of code
• Strong problem-solving skills
• Good communication skills
• Strong analytical thinking
• Self-motivated
• Strong will and discipline

Perks you receive:

• Competitive Salary - Oh Yes!! This is a must.
• 5 days working - As you want it :)
• Opportunity to work with top professionals
• Platform to learn new technologies and grow yourself - We believe in learning & evolving
• Open Culture - No politics, Views are appreciated always!!
• Monthly Celebrations

The ROLE

• Handle the inbound interest received by Marquee
• Get the inbound leads to setup an online demo with us
• Conduct a small research on the prospect’s company and background prior to the demo to conduct a smooth sales call
• Conduct online demos with the prospects and turn them into paying customers
• Ensure that the product demo is neat and organized
• Work with the prospects to understand their needs and pitch them the right Marquee product to solve their problems
• Manage on-going relationships with customers
• Run strategic follow ups (Calls/texts/emails) on the prospects to get in maximum sales
• Strive to achieve the sales targets
• Work with our Founder on strategic alliances - potentially travelling to various financial centers globally

Here are some important things to consider prior to applying to us:

• Knowledge/prior experience with startup fund raising is a distinct advantage
• WE'RE A REMOTE TEAM so you can work from wherever you like - you don't have to attend office on a day to day basis
• You should own a laptop
• EXCELLENT written & spoken English required
• We shall provide a 5-7 days training session once you join in.

Designation: Business Development Executive
Role: International IT Project Acquisition

Responsibilities:
·Identify strong potential prospects and generate quality leads from designated target geographies.
·Using different online research tools to extract the contact information of prospects.
·Handle the initial discussions and collect the strategic information about the prospects through cold calling, e-mailing LinkedIn, and other sources.
·Identify the decision-maker through different channels and ensuring the optimum conversion within a short span of time.
·Understand complex requirements of the prospects and bringing up the projects for the company.
·Continue prospect engagement and account management throughout the sales cycle until closure.
·Independently collaborate with the technical team for presentation with prospects.
 
Skill & Experience Required
 
·Good written and oral communication without MTI is must
·Strong research and analytical skills.
·Proficient with international Call Centres with a minimum of 1-2 years of US & Australian IT project acquisition experience.
·Strong interpersonal skill, ability to handle the profiles independently and in a team.
 
Experience: 1-2 Years
Strong communication skill in English
Education: Any Bachelor Degree/ Post Graduation
Shift: US & Australian Shifts
Job Location: Cochin
Salary: Best in the industry

The ideal candidate for this position will be responsible for lead generation and building a pipeline of top quality prospects. As a manager, the candidate will also be responsible for overseeing personnel in the company's inside sales team. Moreover, the candidate will act as a strategic partner with an eye towards long term sales strategy. 

Key Responsibilities:

1. Lead prospecting. Research on the leads generated and nurture them
2. Follow up, set up calls and demos
3. Understand customer needs and create proposals
4. Conduct competitive research

What we look for?

1. Great communication skills
2. Understanding of tech products and good analytical skills
3. Familiar with email marketing, CRM, and social media tools.
4. Experience in selling Saas products for 1-3 years (must)

Sal range: 3 to 6 LPA