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The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Have you ever dreamed of being part of new product initiatives? Feel the energy and excitement to work on version 1 of a product, and bring the idea on a paper to life. Do you crave to work on SAAS products that can become the next Uber, Airbnb, or Flipkart? We allow you to be part of a team that will be leading the development of a SAAS product. 

Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups. Our product portfolio continuously grows as we incubate more startups, which means that various products will likely use other technologies, architecture, & frameworks - a fun place for smart tech lovers! 

We are looking for an Associate Project Manager to join one of our ChatBot engineering teams at our office in Hyderabad.

Our Program managers are multi-tasking ninjas. They rally internal and external teams with them with a single-minded focus on building the right solutions for the clients using the power of conversational AI.

Running scrums, handling client calls, unblocking teams, building conversational designs and flows, and measuring the performance of shipped bots are all the things you will do daily while making sure that all stakeholders are aligned and that communication flow is happening in all directions. You will be juggling multiple projects and priorities simultaneously which will make each day very different and exciting than the previous. 

What would you do? 

• Work with the Development & Implementation team to validate the business requirements.
• Test business goals within the framework of the platform, keeping the user experience at the center of the thought process. 
• Utilize project management tools to track progress, manage tasks, and communicate project updates.
• Develop detailed project plans, schedules, and timelines to ensure timely delivery of project milestones.
• Monitor project progress, identify risks and issues, and implement mitigation strategies to keep projects on track.
• Rigorously follow up with the internal team to unblock critical tasks, and be a mentor for the bot-building process. 
• Strong technical acumen to effectively translate client requests and requirements into actionable tasks
• Be a champion of communication and document project deliverables, timeline, status, and dependency matrix regularly. 
• Be a part of scrums and sprints and help the team communicate business goals.
• Give inputs in the development roadmap for the delivery team and provide relevant insights to the internal stakeholders.

Who Should Apply? 

• Fresher / 1 years of experience as a Project Manager, preferably on a consumer-facing product. 
• Bachelor's/Master's in Engineering, preferably from a Tier 1 institute. 
• Strong understanding of the consumer internet ecosystem. Previous experience of working in Chatbots/AI domain a plus. 
• High-level understanding of various tech platforms like Android, iOS, Web, Voice, etc. 
• Experience working in startups or successful entrepreneurial adventures. 
• Strong problem-solving and analytical skills. 
• Self-driven, Multi-tasker, Comfortable with a fast-paced, always-on, highly ambiguous environment.

Requirements are such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

About CAW Studios 

CAW Studios is a Product Engineering Company of 100+ geeks. We have built Interakt, CashFlo, KaiPulse, and FastBar products. And we still run their complete engineering. We are part of the engineering teams for Haptik, EmailAnalytics, HBits, Reliance General Insurance, Celito Tech, etc., We are obsessed with automation, DevOps, OOPS, and SOLID. We are not into one tech stack - we are into solving problems. 

Find us: https://goo.gl/maps/dvR6L26JUa42 

Website: https://www.cawstudios.com/ 

Know More: https://www.cawstudios.com/handbook 

Responsible for end to end ownership of project deliverables and regular interactions with the clients to provide project status updates Work on the estimations for a given project Identify the risks and provide a mitigation plan promptly Responsible for generating reports, invoice and billing People responsibilities include ensuring optimal retention of talent and improving the performance of team members through continuous feedback Timely reporting of the projects to the client and management

Responsibilities include:

• Coordination and completion of projects on time within budget and scope. 
• Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project. 
• Prepare reports for clients and internal stakeholders regarding the status of the project. 
• Work on the estimations for a given project. 
• Identify the risks and provide a mitigation plan promptly. 
• Generation of reports, invoices, and billing. 
• People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
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Experience and Expertise: 

• Overall 7-12 years of experience and at least 4 years of project delivery management experience. 
• Should have worked on SaaS products and have experience in handling a team (at least 10-15). 
• Sound knowledge of SDLC, and quality process with respect to delivery management.
• Experience in Mobile application development and programming knowledge is a plus.
• Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels

The Role

Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.

• Leads project team to ensure that projects are completed on time and according to requirements.
• Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
• Facilitates communication upward and across project teams including project status, risks, justifications for variances.
• Serves as a focal point for other departments on project status or other project information.
• Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
• Performs Internationalization and translation project intakes and coordinates findings with development teams.
• Performs technical translation project preparations, project execution and translation deliveries.
• Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
• Other duties as assigned.

• Bachelor's degree in business, software engineering or computer science, or equivalent.
• Overall 5 - 7 Years of experience in Project management.
• Required 2-5 years of technical experience in software development and/or software project management and/or translation project management.
• Ability to prioritize projects and activities to ensure completion of projects on time and within budget.
• Good management skills with knowledge of software translation processes and their interdependence.
• Good knowledge of translation processes like technical preparation, translation execution, QA.
• Excellent organizational, analytical, decision making and communications skills.
• Excellent skills in presentation/spreadsheet/collaboration software.  
• Familiar with Project Management tools.
• Excellent English skills, verbal and written. Fluent in at least one other language.