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Cloud Support Associate - Gurugram

Regular working days - Sunday to Thursday

Shift Timing - 9 AM to 5 PM

The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.

Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

• Investigate customer’s technical issues to find solutions, discover and report bugs
• Technical troubleshooting, log and server analysis
• Customer support by cases or over the phone
• Gather feedback from customers and redirect it to sales, engineering, product and marketing teams

• A passion for solving customer problems
• Prior knowledge of AWS, or other public cloud
• General knowledge of OS (Linux, UNIX, Windows)
• A focus on customer service

• Foreign Language
• Previous Support Experience

To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

*MongoDB is an equal opportunity employer*

 

 

Your Daily Dose :- Product deployment at client sites- Coordinating with clients towards the end-to-end deployment process of an application- Working closely with the development team to resolve application errors in the deployment process- Configuration and Troubleshooting of web hosting services to facilitate web applications on Linux based server- Configuration and Troubleshooting of database services and additional modules to facilitate web applications on Linux based server- Configuration and Troubleshooting of Apache based hosting environment on Linux Servers- Understanding varied network and server infrastructures to deploy web applicationsYour Ingredients :- M.Tech or B.Tech / B.E./BCA in Computer Science or Information Technology- Excellent communication skills- Extensive knowledge of Linux Servers and their architecture- Proficient in Bash for automation scripts for various tasks- Proficient in Linux commands and utilities- Extensive knowledge of network infrastructure and networking concepts- Basic knowledge of PHP and Python- Good understanding of LAMP stack- Good understanding of web application and its architecture- Configuring Servers as per application requirements- Ability to work on varied network and server infrastructures- Good to have : Linux Certification / Red Hat Certified System Administrator (RHCSA)