Business development manager

Job Title: Customer Relationship Manager

Company: ICICI Lombard

Industry: Insurance

Location: Navi Mumbai

Experience Level: Mid-Level (1–5 Years Preferred)

Employment Type: Full-Time

About ICICI Lombard:

ICICI Lombard is one of India's most trusted private sector general insurance companies, known for delivering innovative and customer-centric insurance solutions. Our mission is to protect what matters most with integrity, responsiveness, and a passion for service excellence.

Role Summary:

We are seeking a highly motivated and customer-oriented Customer Relationship Manager to join our team. In this role, you will be responsible for developing long-term relationships with customers, ensuring high levels of client satisfaction, and contributing to business growth through excellent service, cross-selling, and retention strategies.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships through regular interactions.

Act as a primary point of contact for assigned clients, ensuring top-tier service delivery.

Understand customer needs to recommend tailored insurance solutions.

Handle and resolve customer issues, complaints, and service requests efficiently.

Coordinate with internal departments (sales, underwriting, claims, etc.) to resolve client concerns.

Promote product offerings and suggest suitable add-ons or renewals based on profiles.

Maintain up-to-date knowledge of products, services, regulations, and industry trends.

Ensure customer satisfaction targets and relationship metrics are met or exceeded.

Required Skills and Qualifications:

-2–5 years of experience in customer relationship management, preferably in the insurance or BFSI sector.

-Strong interpersonal and communication skills.

-Ability to manage multiple clients/accounts effectively.

-Familiarity with CRM tools and customer engagement strategies.

-Problem-solving mindset with a customer-first approach.

-Graduate degree in any discipline. PG in Marketing/Finance is a plus.

Preferred Skills:

-Experience in general insurance or financial products.

-Fluency in English, Hindi, and regional languages.

-Strong negotiation skills and a proactive attitude.

Work Location: 12th Floor Vishwaroop IT Park, Sector 30, Behind Raghuleela Mall, Opp. Vashi Station Vashi, Navi Mumbai- 400705

Shift Timing: Rotational Shifts

∙ Strong Experience with Spring Java, proficient in JEE applications 

∙ Proven Experience in React JS and Angular. 

∙ Hands on working Experience with Microservices, Microsites and cloud native development 

∙ Spring Boot, Spring MVC and Spring Security are a must. 

∙ Hands on working experience of service-oriented architectures and RESTful APIs is a must 

∙ Experience in JUnit Test Cases 

∙ Experience with services like AWS (EC2, ECS, S3, CloudWatch, SQS , SNS, AWS Lambda) 

and API Gateway is preferred. 

∙ Working in Web development, JavaScript, jQuery and expertise in any of the web development 

frameworks like ReactJS, VueJS etc. 

∙ Strong foundation in scripting languages such as Perl, and Shell 

∙ Knowledge of Web design patterns and front-end technologies like HTML5, jQuery and MVC 

framework like spring and Spring Boot. 

∙ Experience designing, developing, testing, deploying, and scaling web services and applications 

∙ Excellent technical design and development skills 

∙ Deep knowledge of the contemporary Java ecosystem, tooling, and best practices. 

∙ Deliver high level designs for the to be system 

Job Title: IT Head – Fintech Industry

Department: Information Technology

Location: Andheri East

Reports to: COO

Job Type: Full-Time

Job Overview:

The IT Head in a fintech company is responsible for overseeing the entire information technology infrastructure, including the development, implementation, and maintenance of IT systems, networks, and software solutions. The role involves leading the IT team, managing technology projects, ensuring data security, and ensuring the smooth functioning of all technology operations. As the company scales, the IT Head will play a key role in enabling digital innovation, optimizing IT processes, and ensuring compliance with relevant regulations in the fintech sector.

Key Responsibilities:

1. IT Strategy and Leadership

• Develop and execute the company’s IT strategy to align with the organization’s overall business goals and objectives, ensuring the integration of new technologies and systems.
• Lead, mentor, and manage a team of IT professionals, setting clear goals, priorities, and performance expectations.
• Stay up-to-date with industry trends and emerging technologies, providing guidance and recommending innovations to improve efficiency and security.
• Oversee the design, implementation, and maintenance of IT systems that support fintech products, customer experience, and business operations.

2. IT Infrastructure Management

• Oversee the management and optimization of the company’s IT infrastructure, including servers, networks, databases, and cloud services.
• Ensure the scalability and reliability of IT systems to support the company’s growth and increasing demand for digital services.
• Manage system updates, hardware procurement, and vendor relationships to ensure that infrastructure is cost-effective, secure, and high-performing.

3. Cybersecurity and Data Protection

• Lead efforts to ensure the company’s IT infrastructure is secure, implementing robust cybersecurity measures to protect sensitive customer data, financial transactions, and intellectual property.
• Develop and enforce data protection policies and procedures to ensure compliance with data privacy regulations (e.g., GDPR, CCPA, RBI, etc.).
• Conduct regular security audits and vulnerability assessments, working with the security team to address potential risks proactively.

4. Software Development and Integration

• Oversee the development and deployment of software applications and tools that support fintech operations, including payment gateways, loan management systems, and customer engagement platforms.
• Collaborate with product teams to identify technological needs, integrate new features, and optimize existing products for improved performance and user experience.
• Ensure the seamless integration of third-party platforms, APIs, and fintech partners into the company’s core systems.

5. IT Operations and Support

• Ensure the efficient day-to-day operation of IT services, including helpdesk support, system maintenance, and troubleshooting.
• Establish service level agreements (SLAs) for IT services, ensuring that internal teams and customers receive timely support and issue resolution.
• Manage incident response, ensuring quick resolution of system failures, security breaches, or service interruptions.

6. Budgeting and Cost Control

• Manage the IT department’s budget, ensuring cost-effective spending on technology, software, hardware, and IT services.
• Analyze and recommend investments in new technologies and infrastructure that can improve business performance while optimizing costs.
• Ensure the efficient use of IT resources and the appropriate allocation of budget to support business priorities.

7. Compliance and Regulatory Requirements

• Ensure IT practices comply with relevant industry regulations and standards, such as financial services regulations, data privacy laws, and cybersecurity guidelines.
• Work with legal and compliance teams to ensure that all systems and data handling procedures meet industry-specific regulatory requirements (e.g., PCI DSS, ISO 27001).
• Provide input and guidance on IT-related regulatory audits and assessments, ensuring the organization is always in compliance.

8. Innovation and Digital Transformation

• Drive innovation by identifying opportunities for digital transformation within the organization, using technology to streamline operations and enhance the customer experience.
• Collaborate with other departments (marketing, customer service, product development) to introduce new fintech products and services powered by cutting-edge technology.
• Oversee the implementation of AI, machine learning, and other advanced technologies to enhance business performance, operational efficiency, and customer satisfaction.

9. Vendor and Stakeholder Management

• Manage relationships with external technology vendors, service providers, and consultants to ensure the company gets the best value for its investments.
• Negotiate contracts, terms of service, and service level agreements (SLAs) with vendors and technology partners.
• Ensure strong communication with business stakeholders, understanding their IT needs and delivering technology solutions that align with company objectives.

Qualifications and Skills:

Education:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (Master’s degree or relevant certifications like ITIL, PMP, or CISSP are a plus).

Experience:

• 8-12 years of experience in IT management, with at least 4 years in a leadership role, preferably within the fintech, banking, or technology industry.
• Strong understanding of IT infrastructure, cloud computing, database management, and cybersecurity best practices.
• Proven experience in managing IT teams and large-scale IT projects, especially in fast-paced, growth-driven environments.
• Knowledge of fintech products and services, including digital payments, blockchain, and online lending platforms.

Skills:

• Expertise in IT infrastructure management, cloud services (AWS, Azure, Google Cloud), and enterprise software.
• Strong understanding of cybersecurity protocols, data protection laws, and IT governance frameworks.
• Experience with software development and integration, particularly for fintech platforms.
• Strong project management and budgeting skills, with a track record of delivering IT projects on time and within budget.
• Excellent communication and leadership skills, with the ability to manage cross-functional teams and communicate complex technical concepts to non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced, high-pressure environment.

Account Executive

Arteria is seeking an agile and inventive Cloud Sales Specialist with minimum of 4 Years of experience who thrives on crafting ingenious solutions to complex business challenges. You'll be instrumental in shaping the future of our clients by delivering cloud-based solutions with precision and creativity.

A Go-Getter, Hunter with in depth understanding of SaaS market, Technology Sales, SAP ecosystem

Opportunity Statement

As an Account Executive at Arteria, you will be focussed on new customer acquisition. Arteria Account Teams are motivated, tenacious, self-starters, who are experienced in selling enterprise SaaS/ Cloud Software into the Procurement, accounting, Sales, Distribution Management and IT Functions

Key Responsibilities

·        A Pure Quota Carrying Role

·        Meet and exceed Sales Targets toward on-target earnings

·        Develop Corporate/Client level GTM Strategy across targeted region, account, industry segment

·        Prospect, build pipeline, and sell Arteria FINESSART Platform to net new Enterprise Accounts.

·        Pursue Inbound, Outbound Leads and assist the Sales Development Team with Lead Qualification.

·        Consistent at engaging with the C-Level of an organization, great at building relationship.

·        Be an expert resident of FINESSART Platform on Unique Positioning, Value Proposition

Must Have Skills

·        4+ Years of direct enterprise software sales experience in SAP Enterprise Accounts

·        Experience working with a similar Procurement, Sales, Cloud Products or Supply Chain Software Company

·        Unique Understanding of Downstream and Upstream Supply Chain

·        Experience in selling a value landscape to Customers

·        Ability to help grow $Million deals

·        Consistent and proven track record of achieving / exceeding sales Quota

·        Must be within Top 10 of Quota Contributor in current company

What is important and Relevant for the Role

·        The profile doesn’t require being a co-ordinator. Sales achievement is the only KPI.

·        Communication: Confident, Orator, Storyteller and Articulator of the Value Proposition – Average will not cut ice here.

·        Enterprising personality that re-assures success within the C-Level Community with extensive network within SAP.

As a Development Lead, you will oversee and lead a team of software developers. Your primary goal is to guide the team towards successful development of high-quality software, while fostering a collaborative and productive environment.

Responsibilities:

• Oversee the development of scalable, reliable, and cost-effective software solutions

with an emphasis on quality, best-practice coding standards, and cost-effectiveness.

• Build rapid technical prototypes for early validation of new technologies.

• Rapidly identify and resolve technical incidents as they emerge.

• Collaborate effectively with other application teams to help building the right offerings

for our client delivery platform.

• Collaborate with product owners to translate complex business requirements into

technical solutions, providing leadership in the design and architecture processes.

• Stay informed about the latest technology and methodology by participating in industry

forums, having an active peer network, and engaging actively with customers.

• Cultivate a team environment focused on continuous learning, where innovative

technologies are developed and refined through collaborative effort.

Salary is not a constraint and right candidates will be paid up to 28 Lakhs

Key Skills:

• 7+ years of experience as a lead in leading and managing software development teams.

• Proficiency in Backend and Frontend technologies (NodeJS and ReactJS).

• Knowledge of best practices for API development in distributed environments;

• Coding complex modules.

• Code review and enforcing best practices.

• Impeccable written and verbal communication skills with the ability to present, explain

and defend design concepts in team and stakeholder meetings.

• Demonstrated ability to prioritize tasks effectively, delivering work with speed and high

quality.

• Hands-on experience with engineering principles and design patterns.

• Passionate about writing clean, reusable and maintainable code.

• Building a knowledge base of the latest programming trends, best practices, and

methodologies.

Job Overview:

The Personal Assistant will be responsible for managing schedules, arranging meetings, handling correspondence, and performing various administrative tasks.

Roles & Responsibilities:

Calendar Management:

Organize and manage the executive's calendar, including scheduling meetings, appointments, and travel arrangements.

Coordinate and confirm appointments, ensuring the executive's schedule is optimized.

Communication:

Screen and direct phone calls and emails to appropriate parties.

Prepare and draft emails, letters, memos, and other documents on behalf of the executive.

Meeting Coordination:

Arrange and coordinate meetings, conferences, and events.

Prepare meeting agendas, take minutes, and distribute them to participants.

Ensure necessary resources and materials are prepared for meetings.

Travel Arrangements:

Perform general clerical duties, including photocopying, faxing, filing, and data entry.

Maintain and organize office files and documents.

Handle expense reports and petty cash management.

Confidentiality:

Handle sensitive information and maintain confidentiality at all times.

Qualifications:

Proven experience as a Personal Assistant or similar administrative role.

Excellent organizational and time management skills.

Strong verbal and written communication skills.

Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Ability to multitask and prioritize tasks effectively.

Attention to detail and high level of accuracy.

Discretion and trustworthiness are essential due to the nature of the role.

Education:

A bachelor's degree in business administration or a related field is preferred but not mandatory. Relevant work experience will be considered.

About US -:

Webmobril is One of the top-notch IT companies based in Delhi, NCR; India and also established in the US. Offering exclusive and affordable Web, Mobile, and Game app development, Cyber Security Assessment, Digital Marketing services globally. Recently we started Staffing Services and Travel & Tourism services . We are a team of experienced, dedicated enthusiastic, innovative, and creative professionals to serve a range of business goals with our advanced tools and technologies.

For more detail you can go through our company website:

https://www.webmobril.com/

Opportunity:

Create a consumer facing front end application that will be used by millions of users. 

What you will do:

• Develop our mobile apps using Swift/ObjectiveC.
• Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
• Work with our designers and customer success team to create a seamless user experience.
• Respond to support team tickets as needed to resolve bugs and issues.
• Participate in contributing ideas, updates, and product development areas to the team.

Experience Range: 

3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.

Technical Expertise:

• 3-5 years experience with iOS native apps.
• Strong knowledge of Swift and ObjectiveC.
• Strong command of JavaScript ES6.
• Know how to build (fairly) complex layouts without using any CSS frameworks.
• Strong problem solving and analytical skills using data structures.
• Comfortable in a fast-paced startup environment.
• Bias for action shipping quality code quickly.

Required Skills

• Represent stakeholders

• Scope the system, Elicit project requirements, especially the business requirements.

• Write the project requirements in a clear, concise manner.

• Translate business needs

• Translate technical issues

• Manage the project requirements.

• Lead requirement reviews.

• Create and maintain analysis or domain models for the requirements.

• Act as a communication broker – Works with the project designers and architects to

make sure their designs conform to the project requirements.

• Work with the test team to make sure the tests adequately cover the requirements.

• Run the User Acceptance tests.

Essential Responsibilities

• Client Interaction

• POC for Projects

• Project Planning

• Preparing Documents (SRS, BRD)

• Project Research

• End to End testing

• Coordination with client & Tech team

Desired Characteristics

• A good listener

• A good writer

• Good at analysing and organizing information

• Either a leader or a follower as the situation requires

• Able to work independently or with a group of people as the situation requires

• Self-motivated and assertive, but with a pleasant personality