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- Monitoring collections once set up at a high frequency and ensuring reconciliations happen on the track.
- Creating and maintaining live collection dashboards for the senior management.
- Creating weekly reports for our lending partners.
- Monitoring the portfolio and escalating as necessary if collections performance is flagging based on identified indicators.
- Ensuring TAT on collections while improving the collections experience for all stakeholders.
What you need to have:
- Postgraduation required
- 2-4 yrs of experience in operations or collections in the NBFC/ fin-tech industry (mandatory).
- Experience in taking ownership and handling collections end to end (mandatory).
- Excellent verbal and written English communication (mandatory)
- Strong understanding of MS Excel (mandatory)
- Accounting/ Finance degree (bonus)
- Experience in creating reports and analytics dashboards (bonus)
Job Description.
DB developer
This position is for Oracle Golden Gate developer and DBA position. The Candidate will implement and support Oracle Golden Gate replication components across many databases. Working closely with many application teams and implementing near real time replications with golden gate. Candidate should provide operational support as well.
Roles and responsibilities :
Configure and build Golden Gate Extracts/replicate for multiple databases.
Configure error handling for restart, logging, production support and status reporting in Golden Gate.
Identify and produce documentation of best practices.
Trouble shooting and performance tuning Golden Gate replications.
Implementing necessary monitoring scripts for Golden Gate in UNIX/PERL scripting
Provide Golden Gate solutions :
- Working with Oracle on SRs for critical issues.
- Strong oral and written communication skills along with problem solving skills.
Individual with min experience of over 5+ years on SQL Server
- Good Experience in SQL Server Installation and Configuration
- Backup and Recovery
- Security management
- Troubleshooting & Monitoring
- SSIS/SSRS/SSAS
Job Title - Sr. Administrator, IT Infrastructure Storage
Job Duties -
- Administer IT storage recovery and backup systems. Perform complex provisioning, advanced maintenance, data replication, disaster recovery, data migration, and documentation.
- Participate in ongoing maintenance, utilization, availability, and security of storage infrastructure.
- Perform IT implementations, performance analysis and optimization, monitoring, problem resolution, upgrade planning and execution, and process creation and documentation.
- Analyze and work to improve the quality of services offered by IT. Participate in ongoing technology evaluations to keep up with technology trends and industry standards.
- Be able to script in Perl or Python and perform capacity planning and growth projections.
- Resolve complex IT issues as pertain to the environment and keep abreast on storage & backup technology.
- Experience working with ISILON Storage is a must-have skill.
- Good to have experience in ransomware, anomaly detection, airgap and vaulting technologies.
Education and Experience Requirements -
The position requires a Bachelor’s degree in
Computer Science, Computer Engineering or related field plus 5 years of post-
baccalaureate progressive experience in IT storage environments.
Skills Requirements- Experience must include:
- Expertise in Linux and Windows – Good to have Cloud knowledge
- Utilizing OS-enabled tools for data copy like rsync, robocopy and other tools
- Setting up NFS, SMB, snapshots, replication, SnapMirror, and SyncIQ
- Experience in NAS storage technologies like Netapp, Power scale, Isilon, Qumulo and Weka
- Dell EMC Insight IQ, DataIQ and ESRS, Netapp tools (OCUM/AIUM)
- Rubrik, Cohesity, Veeam and other comparable backup technologies
- Good to have Monitoring and Alerting like Prometheus, SolarWinds, telegraph and Grafana
Collections Associate
The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
● Responsible for communicating with customers from a collections stand-point
● Omni channel communication such as Email, SMS, Tele Calling etc.
● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose
solutions based on defined SOPs
● Monitor accounts on a daily basis
● Identify outstanding account receivables
● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
● Investigate historical data for debts and bills
● Developing debt collection strategies and plans
● Take actions in order to encourage timely payments
● Process payments and refunds
● Resolve billing issues
● Ensure compliance to all federal and local regulations for collection process
● Update account status records
REQUIREMENTS
● Bachelor’s Degree in Finance, Business or related field
● 3-6 years of relevant experience
● Experience working in the collections team for consumer credit products such as Credit Card,
Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
● Excellent knowledge of various collection techniques
● Experience in developing and enacting debt recovery plans and strategies to prevent losses
● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
● Excellent communication and interpersonal skills
● Demonstrated experience of being empathetic with customers
● Problem-solving and critical-thinking skills
- Understanding customer requirements and analyzing cases in alignment with policies
- Working with the policy team to ensure the right risk parameters are captured and assessed
- Understanding industry and regulatory trends and their impact on customers to ensure the right decisions are taken
- Working closely with business functions to onboard the right set of customers.
- Working closely with operations to ensure that documentation and checks are put in place at various stages of the application lifecycle
- Developing industry-best practices and constantly striving to improve the same, basis market practices
What you need to have:
- Bachelor’s Degree with relevant work experience of at least 3 years with CA/ MBA(preferred)
- 3-4 years of experience in handling credit risk assessment for unsecured business loans. Prior experience in the Lending domain, either with a Bank/ NBFC or a lending platform.
- Very good understanding of documentation related to lending pre-disbursement (mandatory)
- Experience in working on the lending business with a Bank, NBFC, or a platform (mandatory)
- Excellent understanding of industry trends and their impact on segments
- Setup basic credit underwriting processes and scale up the vertical
- Ability to assess customers' basic standard programs like Financials, Banking, etc.
- Proficient in MS Excel and the ability to bring out insights from data
- 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
- Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
- Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
- Excellent work ethic with result-driven attitude
- Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy
Personality Traits :
- Dynamic and Pro-active, Fast-Paced
- Desire to make an Impact on Positive Customer Experience
- Ability to work independently without supervision
- Strong work ethic
- Interact with IT & BFSI companies for recruitment of trained candidates from the company.
- Develop and maintain top-level relationships with designated accounts to establish a clear and comprehensive understanding of customer needs
- Develop, expand, maintain and report on a pipeline of qualified recruitment opportunities.
- Design and implement strategies for expanding the company’s B2B segment.
- Build, mentor, and lead an effective B2B sales team.
- Conduct and host talks with Senior Management of corporates.
- Prepare operational, recruitment reports fortnightly and present them to senior management.
- Work closely with the Training Team and provide inputs on the latest requirements.
- Take initiatives, identify pain points, improvement areas, and work towards achieving a solution
Job Qualifications:
- Proficient Key Accounts portfolio management
- 4-6 years of B2B Sales experience
- Proficiency in CRM and lead management
- Education - MBA from premier institutes
- Efficient project management skills
- Excellent verbal and written communication skills
- Leadership alignment and experience, mentor and lead team
- Ability to work with data and uncover insights into the consumer mindset
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