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Job Title : Cisco DNAC Wireless L2+ Engineer

Location : Mumbai

Experience : 6 to 10 Years

Job Level : L2+

Work Mode : On-site / As per project requirements

Job Summary :

We are looking for an experienced Cisco DNAC Wireless L2+ Engineer with strong hands-on expertise in enterprise wireless infrastructure, Cisco Catalyst Center (formerly DNA Center/DNAC), Cisco Wireless LAN Controllers (WLC), Cisco Identity Services Engine (ISE), and Software-Defined Access (SD-Access/SDA).

The candidate will be responsible for managing, troubleshooting, optimizing, and supporting enterprise wireless and campus network environments, handling L2+ escalations, and ensuring network availability, performance, and security.

Mandatory skills :

Cisco DNAC / Catalyst Center, Cisco Wireless LAN Controllers (9800 Series), Cisco Access Points, Cisco ISE, SD-Access (SDA), Cisco Catalyst Switches, Routing & Switching, VLAN, STP, HSRP, OSPF, BGP, TCP/IP, DHCP, DNS, AAA, RF Troubleshooting, Wireless Optimization, Network Troubleshooting, Incident Management.

Key Responsibilities :

• Manage and support enterprise wireless infrastructure and Cisco-based campus networks.
• Handle L2+ escalations related to wireless, LAN, Cisco DNAC, and network connectivity issues.
• Configure, monitor, troubleshoot, and maintain Cisco Catalyst Center (DNAC) environments.
• Manage Cisco Wireless LAN Controllers (9800 series preferred), Cisco Access Points, and Cisco Catalyst switches.
• Configure and troubleshoot Cisco ISE integration, authentication, authorization, and access policies.
• Support and troubleshoot Cisco SD-Access (SDA) architecture and network segmentation.
• Perform wireless health analysis, RF optimization, coverage assessment, and interference troubleshooting.
• Resolve issues related to client onboarding, wireless roaming, authentication, DHCP, DNS, and application visibility.
• Implement network automation, device provisioning, and configuration management using DNAC workflows and templates.
• Perform software upgrades, patching, configuration backups, and network lifecycle management.
• Troubleshoot routing, switching, VLAN, and wireless connectivity issues using logs, packet captures, and network diagnostic tools.
• Coordinate with OEM Technical Assistance Center (TAC) teams and internal stakeholders during critical incidents.
• Participate in network design reviews, migrations, upgrades, and infrastructure transformation projects.
• Prepare and maintain High-Level Design (HLD), Low-Level Design (LLD), Standard Operating Procedures (SOPs), Root Cause Analysis (RCA), and operational documentation.
• Ensure compliance with network security policies, operational standards, and service-level agreements (SLAs).
• Mentor L1/L2 engineers and contribute to continuous improvement in network operations.

Mandatory Technical Skills :

• Cisco Catalyst Center / DNAC : Hands-on experience with configuration, monitoring, assurance, provisioning, and troubleshooting.
• Cisco Wireless : Strong experience with WLCs, preferably Cisco 9800 series, and Cisco Access Points.
• Cisco ISE : Experience with AAA, authentication, authorization, and wireless security integration.
• Cisco SD-Access (SDA) : Understanding of architecture, segmentation, and troubleshooting.
• Routing & Switching : Strong knowledge of VLANs, STP, HSRP, OSPF, BGP, and TCP/IP.
• Network Services : Working knowledge of DHCP, DNS, AAA, and enterprise network connectivity.
• Wireless Troubleshooting : RF analysis, roaming, client onboarding, interference, and coverage optimization.
• Network Diagnostics : Experience with packet analysis, incident management, and root cause identification.

Experience Requirements :

• 6+ years of overall networking experience.
• Minimum 3+ years of hands-on experience with Cisco DNAC / Catalyst Center and enterprise wireless environments.
• Experience handling L2+ escalations and complex network incidents.
• Practical experience supporting enterprise campus networks and business-critical infrastructure.

Preferred Certifications :

• CCNP Enterprise.
• Cisco certifications related to Catalyst Center, SD-Access, or enterprise wireless networking.

Good to Have :

• Experience working in large enterprise environments or managed services organizations.
• Exposure to Aruba or Juniper wireless solutions.
• Experience in customer-facing technical support and critical incident management.
• Knowledge of wireless survey tools and RF analysis utilities.
• Experience with network automation and configuration templates.

Required Soft Skills :

• Strong communication and stakeholder management skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Ability to work in a 24×7 support environment, including rotational shifts if required.
• Good technical documentation and presentation skills.
• Ability to mentor junior engineers and drive operational excellence.

Ideal Candidate : A hands-on networking professional with strong Cisco DNAC/Catalyst Center, enterprise wireless, WLC, ISE, and SDA expertise, capable of independently managing complex L2+ escalations and supporting enterprise network infrastructure.

Primary Skills – SDA, DNAC, Cisco ISE, Routing and switching and Troubleshooting NAC, 802.1x, Supplicant configuration, 

Switching Skills- IOS upgrade, SNMP, VLAN, STP, VSL

Routing Skills-OSPF, BGP, ISIS

Network Monitoring Tools- Cisco Prime (Integration, monitoring, and troubleshooting)

1. Must have hands on experience in Implementing NAC,802.1x (Wired & Wireless)
2. Strong knowledge on CAMPUS LAN Architecture and implementation
3. Hands on experience in Routing, Switching, Cisco SDA, DNAC, Cisco ISE, Assurance
4. Working experience in Cisco prime infra, Monitoring, Integration and Heat map generation
5. Should have detailed technical understanding, troubleshooting of STP protocols (STP, PVST, RSTP, MSTP)
6. Perform IOS upgrades on Switches and WLCs
7. Troubleshoot skills on Quality of Service, Multicast and HSRP, Dot1x protocols, IPSLA
8. Troubleshooting skills on Cisco VSS, VSL and stacking technologies 
9. Should have detailed technical understanding, troubleshooting and support of, Routing protocols (OSPF, BGP), MPLS in an enterprise environment.
10. Perform root cause and troubleshoot network outages
11. Should be proficient in Wireless technology, implementation, and troubleshooting
12. Deliver reports on the actions performed.
13. Hands-on experience with the networking products Like Cisco 6800, 9500,9400,9300, 3800, 2960x and 3650 switches. Juniper EX8200,EX4200,EX3300 and EX2200 switches
14. Strong ability to troubleshoot complex network issues and Identify, diagnose, and resolve different types of network problems.

Secondary Skills –

1. CCNP Certification
2. Project Management: Managing individual network projects within the scope of the Network Team
3. Excellent technical and business communication skills, both oral and written