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Role Summary:
We are seeking an experienced Master Data Management Specialist to support an enterprise Oracle Fusion Transformation. This role will focus on master data readiness, data quality, governance, migration support, and boundary-system alignment across key business domains.
The ideal candidate has hands-on experience with ERP transformation programs, preferably Oracle Fusion Cloud, and understands master data in a food manufacturing, process manufacturing, CPG, or regulated supply chain environment.
Location: Hyderabad, Bangalore, Gurgaon and Mumbai.
Key Responsibilities
- Support master data readiness for Oracle Fusion design, build, mock loads, UAT, cutover, and hypercare.
- Perform data profiling, cleansing, deduplication, validation, and remediation tracking.
- Create and maintain source-to-target mappings from legacy systems to Oracle Fusion.
- Support data migration cycles, mock load validation, reconciliation, and data defect resolution.
- Partner with IT, business data owners, system integrators, and data stewards to define ownership, rules, and approval workflows.
- Support boundary-system data contracts, including field-level rules, ID crosswalks, downstream integration impacts, and reconciliation controls.
- Help establish sustainable data quality metrics, monitoring, lineage, and stewardship processes.
- Support reporting and analytics readiness by ensuring trusted master data dimensions and consistent reference data.
- Data domains scope:
o Customer, supplier, contact, and trading partner master data.
o Product, item, SKU, BOM, specification, category, and UOM data.
o Location, site, plant, warehouse, address, and inventory location data.
o Finance master data, including chart of accounts, legal entities, ledgers, cost centers, and hierarchies.
o Workforce / HCM reference data, including workers, jobs, positions, departments, and organization structures.
o Reference data such as tax codes, payment terms, value sets, shipping methods, and lookup values.
o Quality, specification, traceability, asset, equipment, recipe, formula, routing data.
Required Experience
- 10+ years of experience in MDM, data governance, data quality, ERP data migration, or enterprise data management.
- Hands-on experience supporting ERP implementation or transformation programs.
- Strong knowledge of master data lifecycle management, data stewardship, and data quality controls.
- Experience with data profiling, cleansing, deduplication, validation, reconciliation, and defect management.
- Experience developing source-to-target mappings, transformation rules, and data load validation support.
- Ability to work across IT, business teams, system integrators, and data owners.
- Strong documentation, analytical, and issue-resolution skills.
Preferred Experience
- Oracle Fusion Cloud ERP experience.
- Oracle Product Hub, Oracle SCM, Oracle Procurement, Oracle Financials, or Oracle MDM experience.
- Food manufacturing, CPG, process manufacturing, or regulated supply chain experience.
- Experience with product/item, supplier, customer, plant/location, quality, recipe/formula, BOM, routing, or traceability data.
- Experience with boundary systems such as PLM, QMS, EAM, CRM, procurement platforms, legacy ERP, data warehouse, or reporting tools.
- Experience supporting mock loads, UAT, cutover, hypercare, and post-go-live data operations.
Key Skills Required
- 5–7 years of experience in Oracle Fusion Cloud Applications
- Strong hands-on experience in:
- BI Publisher (BIP)
- OBIEE reports
- AP Payment Templates
- Experience in minimum 2 end-to-end implementations including:
- Fusion Finance implementations
- Rollouts, upgrades, lift & shift
- Managed services projects
- Good process and table-level knowledge of Fusion Financial modules:
- GL, AP, AR, FA, Cash Management
- Intercompany, Expenses, Procurement
- Experience with Flexfields and Extensions
- Hands-on experience in Unit Testing & UAT support
- Experience in data upload/migration using FBDI / ADFDI
- Strong communication and client-handling skills
- Ability to independently conduct client workshops
REVIEW CRITERIA:
MANDATORY:
- Strong Customer Success, Large account management Profile
- Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
- Must have 3+ YOE in Team management
- Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
- Must be proficient in CRM and customer success tools
- Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu
PREFERRED:
- Retail, Manufacturing or FMCG
- Candidates for Hyderabad knowing any other south Indian language apart from Telegu
ROLE & RESPONSIBILITIES:
- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
- Develop and execute customer success plans, including onboarding, training, and ongoing support.
- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
- Monitor customer health metrics and proactively address any red flags to prevent churn.
- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
- Stay up-to-date with industry trends and best practices in customer success management.
IDEAL CANDIDATE:
- Bachelor's degree in Business Administration, Accounts, or a related field.
- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
- Proven track record of managing and retaining high-value customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
- Self-motivated and results-oriented, with the ability to work independently and as part of a team.
- Proficient in CRM software and other customer success tools.
- Ability to travel as needed to meet with customers.
- As an Oracle Cloud ERP Developer, you are responsible for designing, developing, and maintaining RICE Objects. Your specialization will be focused on cloud architecture, application integration, and cloud application development using Oracle Cloud.
- Deliver innovative integration solutions using Oracle's PaaS offerings and maintain or enhance the existing integration solution.
- Deliver technical expertise and technical leadership when implementing solutions and developments.
- Assist with defining Scope and estimates for new project or builds.
- Collaborate by sharing knowledge and best practice within the practice and cross lines of business.
- Develop peer network to provide and receive product and skills assistance.
- Draft and review the Technical Specification documents.
- Conduct and attend internal trainings and workshops
What would your day look like?
- Collaborate with Implementation Partner and IS teams across Providence and deliver New Builds, builds via Change requests, Data Conversions, Testing and Document Reviews
Who are we looking for?
- 4+ years of Experience with at least 2 Cloud ERP HCM Implementations
- Hands on experience in any of these modules - Core HR/Payroll/Benefits/Compensation/ORC
- Experience in Oracle Integration Cloud (PaaS) ideally with integrations to/from Oracle Cloud Application.
- Hand on experience in building integration/interfaces based on webservices (SOAP and REST), File based interfaces (Batch Processing), Database (SQL and PLSQL).
- Good understanding on file handling process using OIC with various file types like XML, CSV and JSON.
- Ability to understand and develop complex integrations and should have good knowledge in integration patterns and error handling mechanism.
- Good understanding of Oracle PaaS architecture and security concepts Comfortable in XML and XSLT processing.
- Experience in ERP Cloud with knowledge in modules like Core HR, Payroll, Benefits and Absence Management.
- Should be well versed with Fusion HCM data load capabilities like HDL, PBL, Spreadsheet Loader.
- Should have worked on Oracle Fusion Functional Setup Manager (FSM) to implement enhancements.
- Should be aware of customization process in ERP Cloud: Sandboxes, Page Integrations, Application and Page Composer etc.
- Excellent communication, interpersonal skills and Ambitious individual who can work under their own direction towards agreed targets/goals.

