Customer Relationship Manager (Loyalty Program)- Fashion Industry at Glan management Consultancy · Gurugram · 3 - 10 years · ₹4L - ₹7L / yr · Bootstrapped · Posted 1 Nov 2025
Customer Relationship Manager (Loyalty Program)- Fashion Industry
Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry
Location Gurgaon
Experience 3-6 year
Industry: Fashion/apparel/Leather
Qualifications: Bachelor degree in Marketing, Business Administration, or a related field
We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.
Key Responsibilities:
1. Customer Data Management:
· Maintain and update the CRM database to ensure data accuracy and consistency.
· Segment customer data to enable targeted and personalized marketing efforts.
· Monitor customer interactions to keep profiles current and actionable.
2. Campaign Management:
· Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.
· Optimize campaigns through A/B testing, personalization, and automation.
· Track and analyze campaign performance to provide actionable insights.
3. Customer Engagement and Retention:
· Develop and implement customer loyalty programs and initiatives.
· Identify and address customer pain points to improve satisfaction.
· Assist in resolving customer queries or concerns through CRM platforms.
4. Analytics and Reporting:
· Analyze customer data to uncover trends, preferences, and opportunities.
· Prepare detailed reports on customer engagement, retention, and campaign ROI.
· Provide recommendations to enhance the customer lifecycle journey.
5. Collaboration and Coordination:
· Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.
· Coordinate with vendors and software providers for CRM platform updates and improvements
6. Customer Interaction and Support:
· Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.
· Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.
7. Skill Required:
· experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).
· Strong analytical skills and the ability to interpret data effectively.
· Excellent communication and interpersonal skills.
· Knowledge of email marketing and customer segmentation techniques.
· Familiarity with marketing automation tools and platforms.
· Experience with loyalty programs or customer retention strategies.
Mail updated resume with salary details-
Email: etalenthire[at]gmail[dot]com
Satish: 88O 27 49 743

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Sales & Marketing Intern
Role Identity: Growth Activation Associate
About Humppl
Humppl is a people transformation company working across businesses and educational institutions.
Our work spans people strategy, HR transformation, hiring, leadership, capability building, AI adoption, digital products, campus readiness, employability, and organisational growth.
Experience: 0 to 1 year
Ways of Working: Remote
- Scope of Contribution
1. Market and Prospect Research
• Research companies, campuses, founders, CXOs, HR leaders, academic leaders, and other relevant stakeholders.
• Build clean prospect lists and account notes.
• Identify market signals, pain points, and relevant Humppl solutions.
• Verify information before using it for outreach.
2. Outreach and Demand Creation
• Support personalised email, LinkedIn, call, event, and community outreach.
• Adapt messaging to the audience rather than using one template for everyone.
• Track responses and identify which messages create meaningful engagement.
• Support awareness campaigns for Humppl's services, products, and thought leadership.
3. Sales Coordination
• Schedule meetings, prepare context notes, and record actions.
• Support follow-ups, proposal coordination, and next-step tracking.
• Maintain accurate lead and opportunity information.
• Help ensure promising conversations do not get lost between meetings.
4. Marketing and Content Distribution
• Support social, email, webinar, event, and content-distribution activities.
• Repurpose useful insights into simple campaign or outreach formats.
• Track engagement and help identify audience themes.
• Coordinate with digital and product marketing colleagues.
5. Growth Operations
• Maintain CRM hygiene, follow-up calendars, and basic pipeline reports.
• Support campaign databases and dashboards.
• Use AI tools responsibly for research and drafting without sending unverified content.
• Suggest small improvements to recurring growth workflows.
- Professional Exposure
Depending on the assignment, you may work with or gain exposure to:
• B2B sales
• Marketing
• Market research
• CRM
• Campaign execution
• Consultative outreach
• Partnerships
• Founder-led growth
You are not expected to be equally strong in every area listed. What matters is sound judgement, willingness to learn, and the ability to produce reliable work in the areas you own.
Stipend:
Please note that there is no fixed stipend during the initial three-month internship period. However, based on your performance evaluation, you may become eligible for a monthly stipend starting from ₹5,000 potentially starting from the second month, along with performance-based incentives (potentially upto Rs. 20,000 per month) linked to target achievement and timely completion of assigned tasks. Upon successful completion of the three-month internship, you may also be considered for a full-time paid role at Humppl, depending on your performance, ownership, consistency, and the organisation’s requirements.
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Experience: 2-4 Years
Looking for a role where your Zoho CRM expertise can make a real impact?
We're seeking a Zoho CRM Executive who enjoys improving processes, managing CRM data, building automation, and supporting business teams. If you've worked hands-on with Zoho CRM and want to take ownership of CRM operations, we'd love to hear from you.
What You'll Do
- Manage and maintain Zoho CRM on a daily basis
- Create workflows, automation rules, reports, and dashboards
- Support lead management and sales pipeline activities
- Ensure CRM data is accurate, organized, and up to date
- Handle data imports, updates, and cleanup projects
- Work with teams across Sales, Marketing, and Operations
- Support CRM integrations with business tools and platforms
- Identify process improvements and help drive CRM efficiency
What We're Looking For
- 2-4 years of hands-on Zoho CRM experience
- Experience creating workflows and automation
- Strong understanding of CRM data management
- Experience building reports and dashboards
- Good problem-solving and communication skills
- Ability to work independently and take ownership
Nice to Have
- Experience supporting Sales or Marketing teams
- Exposure to CRM integrations
- Experience with CRM process improvement initiatives
Why Join?
- Opportunity to own and improve CRM processes
- Cross-functional exposure across multiple business teams
- High-impact role with visibility and responsibility
- Learning and growth opportunities in operations and CRM management
Apply If You Have
✅ Strong Zoho CRM experience
✅ Experience with workflows, reports, and dashboards
✅ A passion for process improvement and data accuracy
✅ A proactive and solution-oriented approach to work
We're primarily looking for candidates with hands-on Zoho CRM experience.
Who are we?
We are a fast-growing technology company building digital platforms and services for global industries that depend on reliable operations, strong coordination and seamless communication.
Our work focuses on solving complex real-world problems by bringing together software, data, automation and customer-centric workflows. We support businesses in improving efficiency, strengthening operational visibility and delivering better experiences for their customers and end users.
We are entering an exciting growth phase and are looking for people who are hands-on, commercially minded and eager to build. This is an environment where ownership, follow-through and attention to detail matter. Every customer interaction, every process improvement and every successful delivery contributes directly to the company’s growth.
Joining us means becoming part of an ambitious team that is building practical technology solutions with real business impact.
Who are we looking for?
We are looking for a new team of highly organised and commercially driven Sales Success Specialists to support our sales growth, customer onboarding and revenue operations.
This role sits at the centre of lead generation, CRM discipline, sales follow-up, customer coordination, logistics and order-to-cash execution. The ideal candidate will be comfortable making cold calls, managing data accurately, coordinating with internal teams and ensuring that every lead, order and customer interaction is followed through professionally.
This is a hands-on role for someone who enjoys sales operations, customer success and execution.
Key Responsibilities
Lead Generation and Cold Calling
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- Conduct cold calls and follow-up calls with prospective customers.
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- Track lead status and next steps clearly in the CRM.
CRM and Sales Data Management
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- Ensure all sales activity, follow-ups, meeting notes and customer updates are properly logged.
- Keep customer and vessel data accurate and up to date.
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Lead-to-Order Coordination
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- Track trial accounts, pilots, activations and customer commitments.
Order-to-Cash Support
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- Monitor order status from confirmation through to activation and payment.
- Support renewal tracking, upsell opportunities and customer account updates.
- Maintain clear records of commercial terms, purchase orders and invoice status.
Logistics and Customer Operations
- Coordinate dispatch, delivery and tracking of any required hardware or onboarding material.
- Liaise with customers, vessel contacts, agents and internal delivery teams.
- Ensure activations, licences, customer access and support processes are completed on time.
- Help resolve operational blockers by coordinating between sales, support, finance and delivery teams.
Skills and Experience
Essential
- 0 to 5 years of experience in sales support, inside sales, customer success, sales operations or revenue operations.
- Strong communication skills, especially over phone and email.
- Comfortable making cold calls and following up with prospects.
- Good CRM discipline and attention to detail.
- Strong Excel / Google Sheets skills.
- Ability to manage multiple leads, customers and tasks at the same time.
- Commercial mindset with strong follow-through.
- Comfortable working with sales, finance, logistics and customer success teams.
Preferred
- Experience in B2B SaaS, maritime, logistics, shipping, telecoms, technology or enterprise services.
- Experience using HubSpot, Zoho, Salesforce, Pipedrive or similar CRM tools.
- Experience handling order management, invoicing coordination or customer onboarding.
- Familiarity with LinkedIn prospecting and sales outreach tools.
Ideal Candidate Profile
You are persistent, organised and commercially alert. You do not let leads go cold, data go stale or orders get stuck. You are comfortable speaking to customers, chasing updates, maintaining systems and ensuring that the full sales process runs smoothly from first contact to payment collection.
You should enjoy working in a fast-moving environment where sales, customer success, operations and finance need to work closely together.
Key Success Measures
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- CRM accuracy and completeness.
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Reporting Line
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Springer Capital is actively hiring for the role of CRM & Sales Intern!
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- Excellent communication and interpersonal skills.
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- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required to effectively manage data, create reports, and deliver presentations, underpinning the operational efficiency of the sales process.
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Embark on a rewarding 3-month remote internship at Springer Capital, a leading financial services firm. This opportunity is perfect for driven individuals eager to gain hands-on experience in CRM and sales within a dynamic industry. You will receive a Certificate of Completion and a Letter of Recommendation upon successful completion of the program, along with the flexibility of working hours to accommodate your schedule. This role offers a unique chance to contribute to real-world sales initiatives, enhance your professional network, and develop critical skills in a supportive and growth-focused environment.
🚀 WE’RE HIRING AT HUMPPL! | SALES & MARKETING INTERN 🚀
Role Identity: Growth Activation Associate
Are you interested in business growth, market research, communication, and building professional relationships? 🌟 Join Humppl and gain hands-on experience in prospect research, lead generation, outreach, sales coordination, and marketing operations!
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- Build prospect lists and support lead generation.
- Assist with personalised email and LinkedIn outreach.
- Coordinate meetings, follow-ups, and sales activities.
- Support marketing campaigns, content distribution, and partnerships.
- Maintain CRM records, campaign databases, and basic reports.
✨ Key Skills:
- Strong written and verbal communication
- Market and prospect research
- Analytical thinking and attention to detail
- Professional email and LinkedIn communication
- Personalised outreach and lead generation
- Basic spreadsheet skills
- CRM operations and record management
- Follow-up and task-management skills
- Business and customer awareness
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- Ownership, consistency, and willingness to learn
🎯 Who can apply?
- Candidates with 0–1 year of experience
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📍 Work Arrangement: Remote
🌱 Why Humppl?
Develop practical business skills, learn how companies identify opportunities and build relationships, contribute to growth initiatives, and gain exposure to real-world business challenges.
🚀 Interested in business development, lead generation, and marketing? Take the first step toward building your skills. Apply now or share this opportunity with someone who would be a great fit!
Humppl — People-First. Business-Driven. Future-Ready.
#Humppl #Hiring #SalesAndMarketing #SalesIntern #LeadGeneration #BusinessDevelopment #RemoteInternship #Freshers #CareerGrowth
Job Summary:
We are looking for a creative and detail-oriented Email Marketing Executive to plan, create, and manage email marketing campaigns that drive engagement, customer retention, and business growth. The ideal candidate should have strong writing skills, a good understanding of email marketing tools, and the ability to analyze campaign performance.
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· Collaborate with sales, content, design, and digital marketing teams to support overall marketing goals.
· Ensure email campaigns comply with data protection and anti-spam regulations.
· Prepare regular performance reports and suggest improvements based on campaign insights.
Required Skills and Qualifications:
· Bachelor’s degree in Marketing, Communications, Business, or a related field.
· 2–3 years of experience in email marketing or a similar role.
· Experience with email marketing platforms such as Mailchimp, Brevo, HubSpot, Zoho Campaigns, Sendinblue, or similar tools.
· Strong written communication and copywriting skills.
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Preferred Skills:
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A BIT ABOUT US:
Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.
The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.
We are a 70+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.
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Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.
Responsibilities:
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- Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
- Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
- Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
- Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.
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- 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
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- Must have good presentation skills and hold of understanding customer’s business requirements.
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- Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
- Must have experience of tracking product usage and instrumentation for Customer Success Management.
- May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.
Work Expectations:
Within 1 month
- You should have a complete hold of the product and value customers are getting from it.
- Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
- Drive at least 1 QBR from existing customers.
Within 3 months
- You need to have a clear understanding of onboarding customers.
- Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
- Complete at least 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value ++.
- Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
- At least 1 referral from existing customers.
Within 6 months
- You should have discipline and document all of the ongoing discussions.
- Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
- We need an owner for this position who can in future build the CSM team below to drive overall customer success.
Personality traits we really admire:
- Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
- Great attitude to ask questions, learn and suggest process improvements.
- Has attention to details and helps identify edge cases.
- Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
- Follows timelines and absolute commitment to deadlines.
Interview Process:
- Round 1 - Profile Evaluation
- Round 2 - Task sent by Appknox, reviewed by Appknox CSM and leadership team.
- Round 3 - Call with the CSM team to review your assignment
- Round 4 - Call with one of the management team members to review your assignment and understand overall your experience and vision on Customer Success.
- Round 5 - HR Discussion
Compensation:
- As per Industry Standards
We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.
Please be aware that all your customers will include Enterprises and Fortune 500 companies.
Why Join Us:
- Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
- Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
- Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
- Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
- Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
- Work Schedule: Flexible working environment with remote work if required.
About the Role
Work at the intersection of business and technology, supporting operations, data analysis, automation, and digital tools to improve efficiency and growth.
Responsibilities
- Support business operations using tech tools (Excel, CRM, dashboards)
- Analyze data and generate insights for decision-making
- Assist in automation workflows and process improvements
- Coordinate between tech and business teams
- Help in implementing digital solutions and tools
Skills Required
- Basic knowledge of Excel / Google Sheets
- Good analytical and problem-solving skills
- Understanding of business processes
- Interest in technology and automation
Details
- Duration: 3–6 months
- Mode: Remote
- Certificate + PPO based on performance
Assignment to submit: https://docs.google.com/document/d/1S2e8AeshTrShbRGl1TGjVd3-yAeqYKzc/
About Jinn AI
Most retail sales happen in conversations at the counter, and almost none of them are measured. Jinn AI changes that. Our AI wearables capture in-store sales conversations and turn them into coaching, conversion insights and leadership analytics for high-value retail brands. We're founded by serial entrepreneurs from IIT and IIM with 25+ years in B2B tech, and we're now taking Jinn to the US.
The role
You'll be the first person dedicated to building Jinn's presence primarily with US buyers. You'll work directly with the founders, create content people actually read, grow a community of US retail leaders, and turn that attention into qualified leads. Every part of the role has a number attached, and you'll own those numbers.
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– Build US target account lists, map buyers, and draft outreach sequences (the founders send)
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• Community (about 25%)
– Build and run a community of US retail sales and operations leaders (newsletter plus a LinkedIn group)
– Host a monthly virtual roundtable or AMA with a retail leader
– Engage daily with US retail voices and invite the right people in
Key result areas
What we'll measure to be around:
- Content output / Reach and engagement
- Inbound traffic / Lead funnel
- Outbound support
- Community
- Reporting
Who we're looking for
• You write clearly and simply in English, and can show us things you've written
• You're curious about how businesses work, like turning a messy idea into a sharp point, and are comfortable living in spreadsheets and analytics
• You use AI tools daily, but know a first draft isn't a finished one
• You take feedback without getting defensive, and act on it the same day
• Bonus: you've grown a LinkedIn, newsletter, blog or college publication; you read a lot of US B2B content
Final-year students and recent graduates (0–1 year) welcome. Your degree subject doesn't matter.
What you get
• Your work goes live under the company's name from week one
• You'll learn the whole B2B funnel, from a post to a booked meeting, and the tools behind it: web analytics, LinkedIn analytics and a CRM
• You'll work directly with the founders on positioning and selling to US enterprise buyers
• A published portfolio with real numbers attached, and a full-time offer for strong performers
Internship Stipend: 20k / month; FT Compensation Range: 5 - 7 LPA (depending on outcomes/performance)
How to apply: Apply on cutshort and submit assignment on link https://docs.google.com/document/d/1S2e8AeshTrShbRGl1TGjVd3-yAeqYKzc/
Associate: Marketing
Location: Pune
Work Mode: Work from Office
Experience: 2–5 Years
Working Days: Monday to Friday (Shift Timings - 12pm-9pm)
Industry: IT Services & Consulting
About Baxture
Baxture is an IT consulting and technology services company helping businesses build, modernize, and scale digital products and software solutions. Our capabilities span Custom Software Development, Product Engineering, UI/UX, QA, DevOps, Cloud, AI-powered solutions, and Software Support & Maintenance.
We work across multiple industries and combine technology, engineering expertise, and business understanding to solve real-world challenges.
About the Role
We are looking for a self-driven Marketing Associate who can combine digital marketing, content creation, SEO, and sales enablement to strengthen Baxture’s digital presence.
This role is ideal for someone who understands the IT services industry, enjoys creating content around technology and business, and can independently take ownership of marketing initiatives from planning and creation to execution and performance analysis.
What You’ll Do
SEO & Website Growth
- Conduct keyword research and identify opportunities to improve Google search visibility.
- Create and optimize website pages, landing pages, blogs, and SEO-focused content.
- Use Google Analytics and search performance insights to understand traffic and improve website visibility.
- Identify content gaps and opportunities for organic growth.
Content & Social Media
- Research and write blogs, thought leadership content, website copy, and technology-focused content.
- Create engaging content for LinkedIn, Facebook, Instagram, and X.
- Repurpose blogs and long-form content into social posts, carousels, newsletters, and other formats.
- Build and own the marketing and social media content calendar.
Sales Enablement & Campaigns
- Create white papers, newsletters, brochures, flyers, sales decks, pitches, one-pagers, conference announcements, and reusable marketing templates.
- Plan and execute email marketing campaigns using Brevo.
- Work with sales teams to create content that supports business development.
Stakeholder Collaboration
- Work directly with founders, leadership, sales, project managers, designers, and technical teams.
- Understand business objectives and translate them into actionable marketing plans.
- Work with internal subject matter experts to turn technical knowledge and project insights into compelling content.
AI & Creative Tools
- Use tools such as ChatGPT, Claude, Gemini, Gamma, and Genspark for research, ideation, content creation, and presentations.
- Evaluate, fact-check, and refine AI-generated content rather than relying on raw outputs.
- Have basic proficiency in Figma and a good understanding of visual communication.
- Create visual concepts and AI-generated references that can be effectively communicated to designers.
What We’re Looking For
- 2–3 years of experience in digital marketing, content marketing, or a similar role.
- Previous experience in IT services, IT consulting, software development, SaaS, or product engineering.
- Experience working in a startup or fast-growing technology company is preferred.
- Experience creating content for the US market or US-focused businesses is preferred.
- Good understanding of IT services such as Software Development, Product Engineering, UI/UX, QA, DevOps, Cloud, AI, and Automation.
- Hands-on understanding of SEO, keyword research, content marketing, social media, email marketing, and analytics.
- Strong writing, research, communication, and storytelling skills.
- Ability to manage multiple initiatives and work independently.
- Portfolio or work samples are required. Please include a portfolio link in your CV or attach samples of blogs, website content, social media campaigns, newsletters, sales collateral, or other relevant marketing work when applying.
Good to Have
- Hands-on experience with paid digital marketing, including Google Ads, LinkedIn Ads, Meta Ads, or other performance marketing platforms.
- Understanding of campaign targeting, lead generation, conversion tracking, and paid campaign performance metrics.
Interested candidates can share their resumes on













