Customer Relationship Manager (Loyalty Program)- Fashion Industry
Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry
Location Gurgaon
Experience 3-6 year
Industry: Fashion/apparel/Leather
Qualifications: Bachelor degree in Marketing, Business Administration, or a related field
We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.
Key Responsibilities:
1. Customer Data Management:
· Maintain and update the CRM database to ensure data accuracy and consistency.
· Segment customer data to enable targeted and personalized marketing efforts.
· Monitor customer interactions to keep profiles current and actionable.
2. Campaign Management:
· Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.
· Optimize campaigns through A/B testing, personalization, and automation.
· Track and analyze campaign performance to provide actionable insights.
3. Customer Engagement and Retention:
· Develop and implement customer loyalty programs and initiatives.
· Identify and address customer pain points to improve satisfaction.
· Assist in resolving customer queries or concerns through CRM platforms.
4. Analytics and Reporting:
· Analyze customer data to uncover trends, preferences, and opportunities.
· Prepare detailed reports on customer engagement, retention, and campaign ROI.
· Provide recommendations to enhance the customer lifecycle journey.
5. Collaboration and Coordination:
· Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.
· Coordinate with vendors and software providers for CRM platform updates and improvements
6. Customer Interaction and Support:
· Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.
· Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.
7. Skill Required:
· experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).
· Strong analytical skills and the ability to interpret data effectively.
· Excellent communication and interpersonal skills.
· Knowledge of email marketing and customer segmentation techniques.
· Familiarity with marketing automation tools and platforms.
· Experience with loyalty programs or customer retention strategies.
Mail updated resume with salary details-
Email: etalenthire[at]gmail[dot]com
Satish: 88O 27 49 743
Shubham Vishwakarma
Full Stack Developer - Averlon
About Glan management Consultancy
About
Company social profiles
Similar jobs
Amazon Web Services (AWS)About the Company
Searce is a global, AI-native, engineering-led technology consultancy and a Premier Google Cloud Partner — recognized as the Google Cloud Workplace AI Transformation Partner of the Year, APAC (2026). With businesses staying ahead with 20+ years of experience and 3,000+ clients across 10+ countries, we lead the cloud curve.
About the Role
We're looking for a Lead Cloud Security & Reliability Engineer with deep AWS expertise to own end-to-end cloud reliability and security for enterprise clients. As Lead, you'll drive architecture decisions, mentor your squad, and deliver measurable client outcomes.
Responsibilities
- Own Client Delivery — Lead 24x7 AWS cloud operations. Define SLO frameworks and ensure adherence.
- Architect Solutions — Design scalable, secure AWS architectures for enterprise clients.
- Drive Reliability — Lead incident response, RCA, and long-term remediation across production systems.
- Mentor & Elevate — Coach and grow a squad of Senior CSREs.
- Drive FinOps — Own AWS cost governance and optimization with quantified impact.
- Be the Expert — Represent Searce's technical depth in client conversations.
Qualifications
Experience: 6–10 years total with 5+ years on AWS cloud infrastructure.
Required Skills
- Strong background in Cloud Managed Services / MSP environments.
- Proven experience leading a team in client-facing delivery.
Technical Skills (Must-Have):
- AWS: EKS, EC2, VPC, IAM, Lambda, CloudWatch, GuardDuty, Security Hub — demonstrated in work experience.
- Kubernetes: EKS — production cluster management.
- IaC: Terraform or CloudFormation — module level.
- Observability: CloudWatch + Prometheus/Grafana.
- Security: IAM, GuardDuty, WAF, Secrets Manager, DevSecOps.
- Scripting: Python or Bash.
- FinOps: AWS Cost Management, Reserved Instances, Savings Plans.
Preferred Skills
- AWS Solutions Architect Professional / DevOps Engineer certification.
- Multi-cloud exposure.
- CKA (Certified Kubernetes Administrator).
- ITIL / change management awareness.
Amazon Web Services (AWS)Position Summary:
Seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects. This role is responsible for supporting managed services & application/product support for IoT projects.
Duties & Responsibilities:
• Investigate the issue and Provide Resolution (where is the issue – device/connectivity/platform/application layer)
• Application & Platform Performance Monitoring
o Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools
• Recreate and verify complex performance and environmental issues with full access to the production environment
• To identify, troubleshoot and solve incidents within SLA timelines
o Log Analysis of the issues reported
o Update tickets recent status and progress on ticketing tool
o Raise a bug for issue in application functionality where a code fix might be needed
o Triaging of
▪ Mobile App issues on both Play Store & App Store
▪ Web App issues
▪ Platform(AWS) issues
• Proposing solution to recurring incidents
• Proposing some new enhancements in existing solution
• Service Mgmt. Reporting
o Status Tracking & Reporting
• Continuous Service Improvement
o Process Management & Improvement
• Managing the Production AWS platform & applications deployed along with the E2E monitoring of systems and data flow
• Incident Management
• Problem Management
• Change Management
• Risk Management
• Knowledge Management
Qualifications and Experience:
• Mandatory
o Bachelor’s degree in Electrical Engineering, Software Engineering, Computer Science, Computer Engineering, or related Engineering discipline;
o 4+ years of experience in L2 of managed services / application(mobile or web) support
o 1+ years of experience in the Smart/Connected Products & IoT workflow.
o Hands on experience in
▪ Mobile OR Web App issues troubleshooting
▪ AWS platform or certified in AWS(Solution Architect/SysOps)
• Server-less/headless architecture
• Lambda, API Gateways, Kinesis, ElasticSearch, ElasticCache, Dynamo DB, Athena, AWS IoT
▪ Linux
▪ NoSQL Database(Dynamo DB preferred)
▪ Trouble ticketing tools(Jira Software & Jira Service Desk preferred)
o Ability to differentiate between application & platform issues and proven track record of taking them to closure
• Preferred
o Hands on experience on New Relic and AWS Cloudwatch tools
o Prior experience in operation support for IoT projects (50,000+ live devices) will be an added advantage
o ITIL certification
o Experience in AWS Cloud IoT Core platform
o L3 Support experience in addition to L2
Skills and
Hybris Professionals are responsible for e-commerce application development while providing expertise in the full software development lifecycle, from concept and design to testing.
- Setting expectations and features priorities throughout development life cycle.
- Writing well designed efficient code.
- Determining and implementing design methodologies and tool sets.
- Completing application development by coordinating requirements, schedules and activities.
- Envisioning the overall solution for defined functional and non-functional requirements; and being able to define technologies, patterns and frameworks to materialize it.
- Designing and developing the framework of the system and being able to explain choices made.
- Writing and reviewing design document explaining overall architecture, framework and high-level design of the application.
- Troubleshooting problems across multiple environments and operating platforms.
- Creating technical documentation and assistance tools for customers.
- Researching and learning new technologies to update knowledge.
- Participating in educational opportunities/trainings and reading professional publications.
- Contributing to team meetings.
- Enhancing organization's reputation by accepting ownership for accomplishing of tasks.
- Exploring opportunities to add value to job accomplishments.
6-7 Years of experience in building, scaling and leading the Marketing Function at a Product/tech-b2b Co
Experience in working with VC backed start-ups, internet/tech companies, retail companies
Excellent communication and story-telling skills with in-depth knowledge of marketing & branding
Penchant to work hard to strengthen the brand in the initial few years to gain a better work-life balance in future
Role and Responsibilities
1. Own the Acquisition and retention Funnels for the Manufacturer and Retailer
business lines
2. Own growth metrics like CAC and Cost of Retention for the Retailer product
3. Lead the Optimization and Automation of the above funnels in collaboration with the
Product team
4. Formulate & execute ROI driven Marketing strategies for all aspects.
5. Work closely with the Business, Product and Customer Delight Leaders
6. Build the Growth Marketing team from scratch
7. Define processes for the marketing team to ease and optimize intra and inter team
as well as external communications
Build the Marketing Vision
1. Be the voice of the users internally and the voice of brand externally
2. Stay on top of changing trends and strategic priorities through in-depth data
analysis to predict user behavior
3. Gain a deeper understanding of the market and the customer
4. Follow OKR framework religiously and manage implementation at all levels
Nurture the Culture
1. Make the team understand the importance of knowing the users (retailers /
Manufacturers), their behavior & needs, and encourage them to come up with
innovative hacks every time to communicate & engage with the users
2. Sustain innovation and experimentation as part of the Growth process
3. Respect and value user-facing teams and their experience and try to learn as much
as possible from them
4. Impart data-driven decision making habits coupled with intuitive experimentation on
the basis of user understanding
5. Know when to pull the plug and switch to a new initiative as per the need
6. Be quick at decision making and stay highly purpose-driven
Perks
● Work with the Founding team to create one of the MOST Valued B2B companies in
times to come
● Be a pioneer in an emerging and futuristic business space
● Opportunity to create an impact as a C-Suite leader
● Massive learning and execution opportunities at a large scale
● Non-hierarchical, a flat and transparent culture where we also have lots of fun
● Pay at par with market salaries + stock options and a steep growth curve
Introducing Ineffable Communications, a visionary and avant-garde agency that transcends the ordinary, specializing in the art of amplifying emerging technologies, ideas, and lifestyles. With an unwavering commitment to crafting extraordinary futures, we orchestrate bespoke, captivating journeys for our esteemed clients through the realms of Branding, Creative Brilliance, Advertising Ingenuity, and Cutting-edge Marketing Strategies. Embracing the essence of innovation, we seamlessly blend our profound expertise with boundless creativity to unlock the untapped potential of brands.
Location: Ahmedabad, Gujarat
Responsibilities:
- Create visually appealing designs for print and digital marketing materials that align with brand standards and project goals
- Collaborate with cross-functional teams to understand project objectives, target audience, and messaging
- Manage multiple design projects simultaneously and deliver work on time
- Provide guidance and mentorship to junior designers to help them develop their skills and knowledge
- Stay up-to-date with industry trends, new design techniques, and software to continually improve skills
- Participate in brainstorming sessions to contribute to the creative direction of the company
Requirements:
- Bachelor's degree in Graphic Design, Visual Communication, or a related field
- 0-2 years of experience in graphic design with a strong portfolio showcasing design skills
- Proficiency in Adobe Creative Suite and other design software
- Strong understanding of branding and design strategy
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment and deliver high-quality work on time
- Strong attention to detail and the ability to provide and receive constructive feedback
The designer is further responsible for overseeing the design process from its first conceptualization to final production and will have full ownership over design and user experience. You will work closely with product managers, developers, and the marketing team to ensure that designs are well defined, and implemented precisely and efficiently. The product design must be tailored to meet usability objectives and user requirements, and should ultimately implement simple and elegant solutions for complex usability challenges.
Responsibilities:
· Collaborate with Product and Engineering teams to create comprehensive
product/design specifications.
. Experience in education domain is plus
· Independently lead design activities for new product ideas and existing
product optimizations.
· Design experiences that are simple, intuitive and joyful.
· Design UX/UI guidelines across multiple client applications and platforms:
Desktop-Web, Mobile-Web, iOS and Android.
· Develop various fidelity prototypes for design reviews, internal testing and
user test groups.
· Develop a strong understanding for our users, product, business objectives
and company mission.
· Translate qualitative and quantitative user research data into actionable
solutions.
· Advocate for consistent, clear and actionable user experiences.
Desired Skills:
· A minimum of 4 years of professional experience in designing brand identities, grid systems, editorial layouts and applications for web, desktop and mobile.
· The ability to refine other people’s ideas and come up with new ones to create a highly designed visual experience.
· Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined design in a short time.
· Self-learning, able to learn new tools quickly and work in a fast evolving environment.
· Proven ability delivering high quality designs to customers.
· Proficient in Adobe Photoshop, Illustrator, Indesign and Sketch.
· Expert level skills in Photoshop, InvisionApp, UXPin and other relevant design tools.
· Bachelor’s degree, or equivalent experience in the graphic design field.
Docker
KubernetesAmazon Web Services (AWS)Responsibilities
● Be a hands-on engineer, ensure frameworks/infrastructure built is well designed,
scalable & are of high quality.
● Build and/or operate platforms that are highly available, elastic, scalable, operable and
observable.
● Build/Adapt and implement tools that empower the TI AI engineering teams to
self-manage the infrastructure and services owned by them.
● You will identify, articulate, and lead various long-term tech vision, strategies,
cross-cutting initiatives and architecture redesigns.
● Design systems and make decisions that will keep pace with the rapid growth of TI AI.
● Document your work and decision-making processes, and lead presentations and
discussions in a way that is easy for others to understand.
● Available for on-call during emergencies to handle and resolve problems in a quick and
efficient manner.
Requirements
● 2+ years of Hands-on experience as a DevOps / Infrastructure engineer with AWS and
Kubernetes or similar infrastructure platforms. (preferably AWS)
● Hands-on with DevOps principles and practices ( Everything-as-a-code, CI/CD, Test
everything, proactive monitoring etc).
● Experience in building and operating distributed systems.
● Understanding of operating systems, virtualization, containerization and networks
preferable
● Hands-on coding on any of the languages like Python or GoLang.
● Familiarity with software engineering practices including unit testing, code reviews, and
design documentation.
● Strong debugging and problem-solving skills Curiosity about how things work and love to
share that knowledge with others.
Benefits :
● Work with a world class team working on a very forward looking problem
● Competitive Pay
● Flat hierarchy
● Health insurance for the family
Contribute to the overall product roadmap across all platforms - web, mobile, apps -- after careful consideration of the needs of internal and external parties
Lead development of new product offerings by conducting market research, user surveys, and the like to understand where and how we can satisfy unmet consumer needs.
Manage the product development process from conception through wireframing, design, build, release, analysis, and iteration
Be a critical voice of the user within Impact Guru. Ensure we are doing everything we can to help users save money.
Employ a range of qualitative (user discovery research, focus groups, usability studies, etc.) and quantitative (surveys, analytics, market research, etc) methods to better understand our users' needs.
Conduct A/B tests to understand how we can increase the desired use case(s) of our
products.
Skills And Qualifications:
1-3 years of experience developing web products ideally with a background in technical
product management or web engineering.
Capacity to think strategically, and an ability to understand how product decisions are tied to key business drivers
Strong quantitative capabilities, and experience using analytics platforms to understand product usability (Google Suite, Adobe Analytics, FB Analytics, Omniture, Clevertap, etc.)
Familiarity with APIs, documentation, web system architecture
Mobile-first approach and Focus on creating super-optimized user experience for mobile users
An understanding of what makes for good user experience and beautiful design.
BE/BTech/BA/BS Degree in Computer Science/Engineering, business, marketing, etc.
MBA is a plus
Good knowledge of MySQL and/or other RDBMS
Proficiency in MS Excel
Proficiency in using wireframing and prototyping tools like Balsamiq, ProtoIO, inVision, etc.
C#Developing complex object oriented web/windows applications on the Microsoft platform using .Net technologies
Frontend Technologies: AngularJs, JQuery
Database Skills: Good knowledge in MS SQL programming skills,
Independent contributor with experience in developing high quality software within the timelines
Works collaboratively and professionally with other associates in cross functional teams to achieve goals
Apply a sense of urgency, commitment and focus on the right priorities in developing solutions in a timely fashion
Javascript
HTML/CSS
AngularJS (1.x)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon