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Relevant Experience: 5+ Years
Location: PAN India
Client: IBM
Support Engineer
The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement.
Roles and Responsibilities
- Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally.
- Troubleshoot and resolve product-related issues, ensuring minimal disruption to users.
- Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues.
- Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback.
- Provide training and guidance to users on how to effectively use the RMS system.
- Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users.
- Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
- Respond to user queries in a friendly and professional manner, ensuring clear communication.
- Proactively follow up with customers to ensure issues are resolved to their satisfaction.
Required Skills
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- Prior experience in software support preferably in a fintech or financial services environment.
- Experience with troubleshooting software and hardware issues in a production environment.
- Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
- Ability to manage multiple priorities and deliverables in a fast-paced environment.
- Familiarity with databases like SQL.
Java
Spring BootJava Backend Developer (6–10 Years)
Mandatory Skills:
- Core Java 8+ (Collections, Streams, Multithreading)
- Spring Boot
- Microservices Architecture
- RESTful API Development
- SQL (Oracle/MySQL/PostgreSQL)
- JPA/Hibernate
- Design Patterns & OOP
- Distributed Systems
- Kafka/RabbitMQ (Preferred)
- AWS/Azure (Preferred)
- CI/CD, Git, Jenkins, Docker/Kubernetes (Preferred)
Responsibilities:
- Design and develop scalable backend microservices.
- Build secure and high-performance REST APIs.
- Work on distributed systems and production-grade applications.
- Optimize application performance and troubleshoot production issues.
- Participate in code reviews and Agile development.
Preferred Background:
- Product engineering or enterprise backend development.
- Strong coding skills in Java with hands-on experience in live problem solving.
Experience: 6–10 Years
Location: Bangalore / Mumbai / Chennai (Hybrid)
PythonExperience in Python (Only Backend), Data structures, Oops, Algorithms, Django, NumPy etc.
• Good understanding of writing Unit Tests using PYTest.
• Good understanding of parsing XML’s and handling files using Python.
• Good understanding with Databases/SQL, procedures and query tuning.
• Service Design Concepts, OO and Functional Development concepts.
• Agile Development Methodologies.
• Strong oral and written communication skills.
• Excellent interpersonal skills and professional approach Skills desired.
Python
Django
Flask1. Proficiency in Python 3.x based web and backend development
2. Solid understanding of Python concepts
3. Experience with some form of Machine Learning (ML)
4. Experience in using libraries such as Numpy and Pandas
5. Some form of experience with NLP and Deep Learning using any of Pytorch, Tensorflow, Keras, Scikit-learn or similar
6. Hands on experience with RDBMS such as Postgres or MySQL
7. Experience building REST APIs using DRF or Flask
8. Comfort with Git repositories, branching and deployment using Git
9. Working experience with Docker
10. Basic working knowledge of ReactJs
11. Experience in deploying Django applications to AWS,Digital Ocean or Heroku
Ruby
Ruby on Rails (ROR)
JavascriptSeeking passionate Software Engineers having 2+ years of experience in Ruby on Rails.
Must Have Skills
- Excellent verbal & written communication skills. And you enjoy collaborating with others
- 2+ year of experience with Ruby on Rails or other Ruby frameworks
- Sound knowledge of object-oriented programming concepts and design patterns
- Strong knowledge of relational database concepts, PostgreSQL, MySQL, etc.
- Working knowledge of Javascript, DOM, CSS, HTML
- Strong experience with Git versioning systems
Good To Have Skills
- Experience with modern Javascript libraries, frameworks & its ecosystem will be a huge plus. Example: React.js / Ember.js / Angular.js / Vue.js etc.
- Experience with Micro-service Architecture, Service Oriented Architecture (SOA), GraphQL, and REST APIs will be a huge plus
- Working knowledge or understanding of the SaaS ecosystem will be a plus
- Contribution to open source projects, have participated in some technical community or meetups or interest group or have written or spoken in public about their technical ideas
- Inclination to develop your own gems or reusable components or libraries
What you will love working at Kiprosh
- We're a remote-friendly and calm company
- We use the latest and powerful hardware for software development
- We are heavy on extreme programming and agile methodology. Our DNA is engineering practices like TDD, CI, CD, Code reviews, Pair programming, etc
- We love to collaborate and contribute to open source projects (check: https://www.github.com/kiprosh">Kiprosh Github)
- We encourage and help you to blog about your development experience with the rest of the world. (check: https://blog.kiprosh.com/">Kiprosh Engineering Blogs)
- Our dedicated CoE (Center of Excellence) group ensures that company-wide we all achieve excellence in the area of our interest, learn the latest and greatest, and keep sharing product & technology topics regularly across the organization
- Company-wide, we conduct monthly events to have fun together as a One Kiprosh team.
- We are big on rewards and recognition. We celebrate spotlight awards every quarter. We have yearly award ceremonies and celebrations. (check: https://www.linkedin.com/company/kiprosh">Kiprosh Linkedin Page)
- We have company-wide outings twice a year (but pause for a year since March 2020 due to Covid19 pandemic)
- We are a passionate group of humble, kind, and fun-loving individuals
PHPThe ideal candidate would be a person having a strong technical know-how of Drupal application development & CMS concepts, backed with an equally strong hands-on experience. He / She should be fluent with the design concepts using Drupal 8 and above(Must) as well as be well versed with the best practices in the development, testing & deployment phases.
Experience : 5 – 9 years
Contract duration : 6 months
Major Accountability
• Demonstrate expertise in authoring & customizing Drupal modules as well as have experience in working with views, panels and features.
• Carry-out impact analysis & estimation for given set of requirements.
• Develop code by adhering to the Drupal, security and accessibility standards.
• Act as liaison with the client for troubleshooting: investigate, analyze, and solve software problems.
• Work self-directed and independently.
Essential Skills & Experience
• Have overall 4-8 years of IT experience on Drupal 8 platforms.
• Have expertise in developing complex websites based on Drupal 8 platforms and framework-based web applications.
• Have expertise in LAMP environment.
• Have working knowledge of web servers like Apache, Nginx etc.
• Have strong experience with source/version control systems.
• Have excellent communication, analytical & presentation skills.
Education
• Minimum education: B.E., BTech, MCA
• Languages: English written & spoken
JavaSpring BootWe know that ours is a lofty vision, but we are in it for the long haul. Our work will give everyone the ability to sell Insurance to their customers and improve the economy. For this - we need co-creators who share our vision. We want to do it together with a team of like-minded people who are in it to reinvent the way we do Insurance and potentially connect the entire ecosystem.
We want to grow fast while creating a sustainable business and bring about disruption in an industry, which is a post-COVID world, needs to be disrupted for the better!
We are focused on democratizing Insurance through technology. It is a cloud-based platform connecting distributors to the Insurance Ecosystem to sell and manage Insurance programs. We are creating a middleware connecting consumers, traditional insurance institutions, intermediaries, and service partners on a single platform. Basically, give distributors the ability access to the entire Insurance ecosystem via 1 API / 1 platform.
Our goal is simple - Provide a new way to do Insurance, which is secure, easy, and focuses on the consumer while staying compliant with the frameworks laid down by the regulator.
Bachelor’s degree or higher in Computer / Technology domain.
4-7 years of relevant work experience, preferably in a start-up environment/ building SaaS products.
Excellent coding skills with the ability to deliver in a hyper-growth phase.
Hands-on experience in JAVA and practical experience in developing and designing
scalable software solutions.
Excellent Problem-solving skills & amp; understanding of data structures in a complex environment.
Extensive experience in Spring, Hibernate and SpringBoot
Experience in building REST Services
Experience in integrating third party APIs (Payment gateways, SMS gateways, Accounting software APIs, APIs of CRM tools, etc.) into web applications
Experience in working with SQL and no SQL DBs (Preferably Mongo DB)
Working knowledge of Kubernetes and Docker is a plus
Knowledge of how insurance processes and past experience in working on insurance
applications is a plus.
PHP
Laravel
MongoDB
NodeJS (Node.js)- Web development using PHP & experience in coding on MVC architecture of Laravel
- REST API knowledge is a must with oAuth security
- Understanding of mobile apps with REST API integration, firebase & google analytics is important
- Need to have knowledge of querying MySQL & NoSQL databases like MongoDB
- Experience with Node Js for our notification system
- Understanding of cloud services like Google cloud & AWS ec2 instance is a bonus for the profile
PHPLaravel
CodeIgniter
CakePHP
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