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Job Title : Senior Vice President – Operations
Experience : 10 to 18 Years
Industry : Crypto Exchange / FinTech
Location : Gurgaon / Bangalore (Hybrid)
Employment Type : Full-Time
Reporting To : CEO
About the Role :
We are hiring a strategic and execution-focused SVP – Operations to lead and scale the end-to-end operational backbone of a fast-growing crypto exchange.
You will oversee trading operations, regulatory compliance, KYC/AML, customer & fraud operations, and platform reliability while driving automation, scalability, and operational excellence in a regulated fintech environment.
Mandatory Skills :
Crypto exchange operations, regulatory compliance (FIU-IND/RBI/PMLA/FEMA), KYC/AML, trading & liquidity management, SLA governance, SOP design & automation, fraud & risk operations, and leadership of 50+ member teams.
Key Responsibilities :
- Lead exchange & trading operations (order flow, liquidity, SLAs, reconciliation).
- Ensure regulatory alignment & audit readiness.
- Oversee KYC/AML, fraud, and customer operations.
- Drive automation, process excellence, BCP/DR frameworks.
- Partner with Finance, Risk, Product & Engineering for scalable growth.
- Build and mentor high-performing operations teams.
Qualifications :
- 10 to 18 years in Operations with 5+ years in leadership roles.
- Experience in crypto, fintech, brokerage, or regulated financial institutions.
- Strong knowledge of Indian regulatory frameworks.
- Proven track record of scaling high-growth operations.
- MBA preferred | CAMS/PMP/CISA a plus.
What We Offer :
- Competitive compensation + ESOPs, leadership visibility, hybrid flexibility, and the opportunity to shape operations for a category-defining crypto platform.
Job Description:
1. Machine Learning Development & Deployment
· Design and implement supervised and unsupervised models for predictive analytics, including churn prediction, demand forecasting, renewal risk scoring, and cross sell/upsell opportunity identification.
· Translate business problems into ML frameworks and production solutions that improve efficiency, revenue, or customer experience.
· Build, optimize, and maintain ML pipelines using tools such as MLflow, Airflow, or Kubeflow.
2. Cross-Functional ML Use Cases
· Partner with teams across Sales (e.g., lead scoring, next-best action), Customer Service (e.g., case deflection, sentiment analysis), Finance (e.g., revenue forecasting, fraud detection), Supply Chain (e.g., inventory optimization, ETA prediction), and Order Fulfillment (e.g., delivery risk modeling) to define impactful ML use cases.
· Develop domain-specific models and continuously improve them using feedback loops and real-world performance data. 3.
3. Model Governance and MLOps
· Ensure robust model monitoring, versioning, and retraining strategies to keep models reliable in dynamic environments.
· Work closely with DevOps and Data Engineering teams to automate deployment, CI/CD workflows, and cloud-native ML infrastructure (AWS/GCP/Azure).
4. Data Engineering and Feature Architecture
· Collaborate with data engineers to define feature stores, data quality checks, and model-ready datasets on platforms like Snowflake or Databricks.
· Perform feature selection, transformation, and engineering aligned with each domain’s business logic. 5. Communication & Stakeholder Collaboration
· Present technical insights and model results to business and executive stakeholders in a clear, actionable format.
· Work with Product Owners and Program Managers to scope, prioritize, and plan delivery of ML projects.
Qualifications:
Required
• Bachelor’s or Master’s degree in (e.g., Computer Science, Engineering, Statistics, Mathematics)
• 4+ years of experience in machine learning, data science.
• Proficiency in Python, XGBoost, PyTorch, TensorFlow, or similar.
• Experience deploying models into production using ML pipelines and orchestration frameworks.
• Strong understanding of data structures, SQL, and cloud platforms (e.g., AWS SageMaker, Azure ML, or GCP Vertex AI).
• Hands-on experience in implementing machine learning algorithms such as Random Forest, XGBoost, Logistic Regression, and Deep Learning techniques including Neural Networks (ANN, CNN)
Preferred:
• Experience supporting business functions such as Finance, Sales, or Operations with ML use cases.
• Familiarity with MLOps tools (MLflow, SageMaker Pipelines, Feature Store).
• Exposure to enterprise data platforms (e.g., Snowflake, Oracle Fusion, Salesforce).
• Background in statistics, forecasting, optimization, or recommendation systems.
Required Skills:
- 3+ years of experience in the Development of JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem-solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem-solving skills.
- Ability to work in a fast-paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding AI/ML algorithms is a plus.
Managing software delivery operations for AI projects. The job requires managing the delivery process by gathering customer requirements and working with the engineering team to manage the delivery process. Requires experience in managing hi-tech software project operations management experience.
job Description
looking for a candidate who is a self-starter and open to learning best practice development from the team. This role comes with the opportunity to absorb knowledge and grow as a developer.
Skills
Salesforce Certified Developer 1 (PD1), Apex, Salesforce integration with large applications End to End (for Salesforce API understanding)
What you need to succeed in this role
- Must have: The candidate should have Salesforce Certified Developer 1 (PD1)
- Must Have: 3+ Years of experience as Salesforce Developer
- Must have: Web Application Development Background in a Product Company
- Must have: Excellent development experience with Apex is a must
- Must have: Experience in Visual Force pages development (for Xoxoday UI components)
- Must have: Experience in Salesforce integration with large applications End to End (for Salesforce API understanding)
- Must have: Experience and knowledge of Lightning Design System (for Xoxoday UI widget components)
- Must have: Proven experience with Salesforce development, system integrations, and bug fixes
- Must have: Very good Understanding of Salesforce standard objects and custom objects such as Leads, Account, Contacts, Opportunity, Products, Price book, Lead process, Sales process, and Forecasting is required
- Must have: Experience and knowledge of Lightning Design System
- Good to have: Experience with front-end languages and backend tools for web engineering (Apex, Triggers, DataLoader, Visualforce, Lightning Framework, API s JavaScript, HTML5, and CSS).
- Good to have: Hands-on experience in Salesforce Community Cloud, Service Cloud, and Lightning
Benefits of joining us
- Ability to join a small and growing team, and work with some of the coolest people you've ever met
- Opportunity to make an impact, and leave your mark on this organization.
- Competitive compensation, with the ability to shape your own career trajectory
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
- Implementation of the overall web architecture
- “Pixel-perfect” implementation of our approved user interface
- Design and deployment of our database
- Ensuring the entire stack is designed and built for speed and scalability
- Design and construction of our REST API
- Integrating our front-end UI with the constructed API
- Adhering to the continuous integration and deployment strategies.
Skills
- At least four years experience with:
- Writing HTML, CSS, and JavaScript. Being up on the latest practices is a must, e.g., HTML5, CSS3, JQUERY
- A relevant back-end programming language e.g., C# .NET, ASP.NET MVC, Entity Framework, ADO.NET, .NET Core
- Database design and management, including being up on the latest practices and associated versions
- Server management and deployment for the relevant environment preferably on Azure.
- Familiarity with a relevant and globally supported framework—both front-end and back-end, if necessary— e.g., Angular, React
- Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries
- Thorough understanding of user experience and possibly even product strategy
- Experience implementing testing platforms and unit tests
- Proficiency with Git or any other configuration management systems.
- Appreciation for clean and well-documented code
- Experience with third-party controls like Sync Fusion Controls / Telerik
- Bachelor’s in computer science or Equivalent Degree
- 2-4 years of experience working with web platforms (at a corporate, startup, or digital agency)
Work Ethic & Requirements
- Experience with the development of large-scale websites and a strong understanding of web development technologies, third-party applications and platforms, and social media.
- You should be able to handle multiple projects at the same time.
- You should have the ability to motivate, support, and understand teams and easily work with everyone from our UX/visual designers to tech developers to content strategists.
- You should be motivated and organized. A proactive attitude is most important.
- Ability to effectively manage time, prioritize tasks and work within deadlines with little or no supervision
- The ability to work both autonomously and as part of a team
Tech Skills
- Python/Django
- React JS
- Node JS
- Backend server development & support with Node, JavaScript, JSON, REST, NoSQL, Cloud Native technologies like Docker & Registry, Kubernetes & Helm
- Skilled in data structures, algorithms, modularization, OOP, microservices, and design patterns
- Skilled in coding best practices using containers, packaging (npm, yarn), agility (with Git, Jira), unit testing (JEST), CI/CD (Jenkins), debugging, and ensuring high productivity & quality
- Exposure to security (OIDC/JWT, RBAC, monitoring, auditing)
- Good with learning, problem solving & innovation
- Good written & verbal communications skill; team player with good logical thinking, EQ, and resilience
- Experience level of 6 to 9 years of experience in very large-scale applications.
- Strong problem-solving skills, computer science fundamentals, data structures and
- algorithms their space & time complexities
- Design (LLD & HLD) and architect technical solutions for the business problems of a very large-scale portal.
- Strong hands-on and practical working experience with Java as the programming language
- Strong debugging skills - Code, Logs, DB, JVM
- Excellent coding skills - should be able to convert design into code fluently.
- Hands-on experience working with Databases and Linux platform






