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About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Perform manual and automated application penetration tests and provide suggestions to harden our products
- Participate regularly in the development and release process to identify and report security vulnerabilities in the code being shipped
- Conduct regular audits on all Features/APIs of the product and reports vulnerabilities to the development team
- Keep up with industry trends in the security space
- Triage inbound vulnerability reports with an appropriate level of urgency and track them until they are resolved by Engineering teams
- Should be able to understand different elements of our NodeJS, Python and similar stacks and provide guidance on secure software development practices to the team
- Scale our application security engineering team
Requirements:
- Strong verbal and written communication skills
- Has worked on Web Application Security Testing for a reasonably complex application. The mobile experience is a plus
- Good knowledge of secure software development guidelines from authoritative bodies like NIST, OWASP, SANS
- Hands-on experience in performing manual/automated security assessments with open-source/commercial security tools

About the Role
The Engineering Manager - Platform role blends hands-on engineering with leadership and strategic influence. You will lead high-performing engineering teams to build the infrastructure, pipelines, and systems that fuel analytics, business intelligence, and machine learning across our global products. We’re looking for a leader who brings deep technical experience in modern data platforms, is fluent in programming, and understands the nuances of open-source consumption and software supply chain security. This hybrid role is based out of our Hyderabad office.
What You’ll Do
- Lead, mentor, and grow a team of engineers responsible for building scalable, secure, and maintainable data solutions.
- Write and review production code across frontend (React/TypeScript) and backend (Java/Kotlin) systems.
- Review, and guide production-level code in Python, Java, or similar languages.
- Ensure strong foundations in governance, observability, and data quality.
- Collaborate with cross-functional teams including Product, Security, Engineering, and Data Science to translate business needs into data strategies and deliverables.
- Apply your knowledge of open-source component usage, dependency management, and software composition analysis to ensure our data platforms support secure development practices.
- Embed application security principles into data platform design, supporting Sonatype’s mission to secure the software supply chain.
- Foster an engineering culture that prioritizes continuous improvement, technical excellence, and team ownership
Who You Are
- A technical leader with a strong background in data engineering, platform design, and secure software development.
- Comfortable operating across domains—data infrastructure, programming, architecture, security, and team leadership.
- Passionate about delivering high-impact results through technical contributions, mentoring, and strategic thinking.
- Familiar with modern data engineering practices, open-source ecosystems, and the challenges of managing data securely at scale.
- A collaborative communicator who thrives in hybrid and cross-functional team environments.
What You Need
- 10+ years of experience in engineering, backend systems, and infrastructure development.
- Experience in a technical leadership or engineering management role with hands-on contribution.
- Expertise in technologies: ReactJS, Document DB, API Security, Jenkins, Elasticsearch, etc.
- Strong programming skills in Python, Java, or Scala with experience building robust, production-grade systems.
- Understanding software dependency management and open-source consumption patterns.
- Familiarity with application security principles and a strong interest in secure software supply chains.
- Experience supporting real-time data systems or streaming architectures.
- Exposure to machine learning pipelines or data productization.
- Experience with tools like Terraform, Kubernetes, and CI/CD for data engineering workflows.
- Knowledge of data governance frameworks and regulatory compliance (GDPR, SOC2, etc.).
Why Join Us?
- Help secure the software supply chain for millions of developers worldwide.
- Build meaningful software in a collaborative, fast-moving environment with strong technical peers.
- Stay hands-on while leading—technical leadership is part of the job, not separate from it.
- Join a global engineering organization with deep local roots and a strong team culture.
- Competitive salary, great benefits, and opportunities for growth and innovation.
If you're excited about building impactful software and helping others do the same, This is an opportunity to grow as a technical leader and make a meaningful impact.

Location: Mumbai
Experience Required: 2+ Years
Job Type: Full-Time
Notice Period: Immediate Joiners
About the Role
We are seeking a skilled and experienced Full Stack (MERN) Developer to join our product engineering team. The ideal candidate must have experience working in a product-based software development company and should have hands-on involvement in e-commerce platform projects.
Mandatory Criteria
- Candidate must be currently working or have prior experience in a product-based software development company
- Candidate must have worked on at least one e-commerce platform project (end-to-end involvement)
Key Responsibilities
- Develop and maintain scalable web applications using MongoDB, Express.js, React.js, and Node.js
- Translate UI/UX designs into high-quality front-end code
- Build and integrate RESTful APIs
- Ensure performance, quality, and responsiveness of applications
- Participate in design discussions, code reviews, and contribute to technical documentation
- Work in a collaborative, agile development environment
Required Skills
- Strong proficiency in JavaScript, React.js, Node.js, and Express.js
- Hands-on experience with MongoDB or other NoSQL databases
- Solid understanding of RESTful APIs and architectural patterns
- Knowledge of version control systems like Git
- Understanding of CI/CD and cloud-based deployment practices
- Good grasp of performance optimization, caching, and security practices

Responsibilities:
- Develop and maintain high-quality, efficient, and scalable backend applications.
- Participate in all phases of the software development lifecycle (SDLC)
- Write clean, well-documented, and testable code adhering to best practices.
- Collaborate with team members to ensure the successful delivery of projects.
- Debug and troubleshoot complex technical problems.
- Identify and implement performance optimizations.
- Participate in code reviews
- Hands-on experience with Springboot, Java 8 and above.
- 2-5 years of experience developing Java applications.
- Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
- Required React developer requirements, qualifications & skills:
- Proficiency in React.js and its core principles
- Strong JavaScript, HTML5, and CSS3 skills
- Experience with popular React.js workflows (such as Redux)
- Strong understanding of object-oriented programming (OOP) principles.
- Experience with design patterns and best practices for Java development.
- Proficient in unit testing frameworks (e.g., JUnit).
- Experience with build automation tools (e.g., Maven, Gradle).
- Experience with version control systems (e.g., Git).
- Experience with one of these databases – Postgres, MongoDb, Cassandra
- Knowledge on Retail or OMS is a plus.
- Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
- Ability to reverse engineer existing/legacy and document findings on confluence.
- Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.
About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
Requirements:
- Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
- Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
- Design, create and manage applications, and software integration/migration deployments.
- Implementation services are delivered within scope or manage any changes in project scope, plans.
- Identify potential issues and collaborate with leadership when needed, to develop contingency
- Working with other departments and personnel to ensure information on customer needs are communicated.
- Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
- Assist in Educational webinars, workshops, and more.
- Staying up to date with product features and releases.
- Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
- Updates customer journey playbooks.
- Demonstrate technical acumen to convert plans into workable solutions.
- Communicate a passion for customer success with a team player attitude.
- Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
- Conduct analysis of approved customer content and create a transition plan or migration plan.
- Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
- Responsible for driving consulting milestones and achieving the agreed-upon implementation
- schedule.
- Provide guidance to customers to address critical and/or outstanding issues impacting the
- successful Implementation.
- Actively lead the consulting engagement throughout the implementation.
- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
- Handle basic support requests during the implementation phase.
- Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
- Always looking for ways to improve our onboarding delivery.
- Maintain product knowledge and consistent education.
- Cross-training with other success functions.
- Other duties may be assigned and/or modified as business needs change
Responsibilities:
- Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
- 2-3 years of experience using HighLevel or other similar vertical solutions.
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
- Strong understanding and proficiency in software solutions and professional service offerings.
- 2+ years of customer consulting work experience preferred.
- 2+ years of marketing experience is a plus!
- Strong verbal and written communication skills.
- IT technical skills and platform integrations.
- Experience in managing a diverse group and training each according to company standards.
- Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
- Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
- Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
- Strong analytical and organizational skills with superior attention to detail.
- Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
- Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability
EEO Statement:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Apply for this job
Job Description:-
In this role, you will be an integral part of our team responsible for developing and maintaining new applications that support assessment systems. This is a unique opportunity to contribute to an important regional initiative.
Role Responsibilities:
Analysis and Design: Collaborate with stakeholders and the Application Systems team to deeply understand application requirements. Develop technical design documents following business standards.
Programming and Testing: Actively engage in application programming to meet business requirements. Conduct unit testing and assist in functional, load, and user acceptance testing when needed.
Project Review and Enhancement: Review ongoing projects and provide valuable recommendations for improvement. Be open to assisting in related tasks as directed by the line Manager.
The Successful Applicant
To excel in this role, you should possess the following qualifications and skills:
Java Expertise: Strong experience in Java Application Design, Coding, and Implementation.
Front-End Development: Excellent skills in front-end development using Angular 10, Bootstrap, and Typescript.
Technology Stack: Proficiency in Java, Spring Suite, Hibernate, PostgreSQL, Docker, Kubernetes, Rest APIs, and Micro-services is highly desirable.
Agile Methodologies: Familiarity with Agile development methodologies, including refactoring, TDD, and continuous integration.
Client Interaction: Exceptional client-facing and presentation capabilities.
Team Collaboration: Ability to work effectively both autonomously and within a team.
If you are a skilled Full-stack developer passionate about creating innovative solutions and meet the above-mentioned qualifications, we invite you to apply for this exciting opportunity.
To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you fit this position.

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Strong foundation in Javascript.
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Attitude for getting things done.
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Experience building web applications, Single page applications and PWAs.
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Demonstrated ability to learn new technologies and keep abreast of the fast-changing javascript environment.
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Experience using CSS pre/post processors.
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Experience with build tools like webpack.
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Experience in frontend automation using (Grunt/Gulp etc).
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Experience using cutting edge front-end technologies (e.g. Service Workers, Web notifications).
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Experience with popular frameworks like (React/Vue etc).
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Experience using Git.
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Experience with Continuous Integration platforms (Jenkins/CircleCI)
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Minimum product dev experience of 2+ years in web/mobile startups with expertise in designing and implementing high performance web applications.
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Bonus Points for: * Writing unit test. * Experience with NodeJs. * Deploying scalable web servers. * Contribute to the wider Javascript community via open source.
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We are looking for Javascript wizards who can work with designers, product managers to collaboratively own the front-end, building responsive and elegant mobile+desktop web UIs at Mobishaala. Bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Helping in defining Brand Voice of the company
- Selecting uniform words, the attitude and values of the brand while addressing the target audience over different media in line with the company vision
- Collaborating with the management, marketing & branding teams.
- Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience.
- Driving a passionate, customer-centric culture within the company
- Influencing the company’s product road map to positively impact customer experience.
- Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures.
- Setting the customer experience team goals and ensuring that it is in line with Company vision.
- Establishing a consistent, accurate and timely reporting framework on key individual and team metrics.
- Conceptualizing and rolling-out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon.
- Ensuring non- recurrence of customer issues by root cause analysis
- Eliminating key problems/ issues in the customer life cycle.
- Developing a holistic customer journey and shaping all customer touch points
- maximizing customer satisfaction across all stages of engagement by exhibitions,
digital and print communication, social media interactions - Discussing and handling complex escalations by coordinating with the company’s legal counsel.
- Identifying the CRM needs of the company
- Making necessary additions to the company’s prowess in terms of software and hardware.
- Working with HR and Management in hiring new members for the team from time to time.
- Analysing regular competitive landscape and staying ahead of the curve.
- Assessing, appraising and training regularly team members and help in building organisational capability.
What you need to have:
- Proven experience in augmenting customer experience and ratings at a company
- Ability to work independently.
- Prior experience or deep understanding of Omni-channel business strategies.
- Strong Understanding/ keen interest in technology/ automation.
- Strong interpersonal Skills
- Proven Experience in managing teams.
- Excellent Written and Spoken Communication Skills
- Hands on experience in managing teams and getting results.
- Should have worked on integrating a CRM for a company.
- Strong analytical abilities and an empirical thought process.
- Ability and readiness to work and thrive in an ambiguous and constantly changing environment.
- Keen interest and prior experience in building systems and processes from the ground up.
- Deep understanding of business and business metrics
- Ability to stretch long hours.
- Proactive approach to business problems.
- Candidates with prior marketing experience are preferred.
- Excellent problem identification and solving abilities.
- Inquisitive bent of mind.
- Strategic thinking and the ability to make holistic and well-grounded in reality business plans.
- Should exhibit strong leadership abilities.
- Should understand Web Technologies.
- Tier 1 B-Schools with 6 to 8 years’ experience.

