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ROLE OVERVIEW

We are looking for an experienced Customer Success Manager (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction. 

Roles and Responsibilities: 

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery. 

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth. 

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services. 

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process. 

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience. 

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction. 

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth. 

WHAT WILL YOU NEED TO SUCCEED? 

● Experience: 10+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment. 

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders. 

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value. 

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts. 

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently. ● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus. 

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service. 

Strong knowledge Drupal8.Must be Acquia certified developer

Hands-on experience in Acquia solutions like Acquia Lift and Acquia Site

Factory.Good knowledge on OOPS

Good knowledge of CSS, JQuery, JavaScript.Good knowledge of CSS, JQuery,

JavaScript

Good knowledge code version control tools - GIT, SVN.Ensure Code review and

coding guidelines for the project

Ensure cross-browser, cross-platform, and/or cross-device compatibility for

inconsistencies.

Perform Unit testing before delivery.Ensures that effort is tracked and

maintained throughout the life of project.

Collaboration between Development team and UX team for the layout and UI

designs.Collaboration between Development team and Testing-QA team.

Provide inputs on development efforts.Perform RCA for defects found during

QA and UAT

Analyzes the requirements and seek clarifications before developing the

projects.Ensures that the project is developed and delivered on time with

best quality

Follow SDLC/Scrum process defined for project 

What we're looking for
We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with founders. You will also collaborate with marketing and growth teams to ensure that word gets out to people and they get to see what you are building

Responsibilities
Work with founders to define product strategy and roadmap
Prioritise and plan features for development. Come up with prioritisation framework suited to company needs and balancing impact vs effort
Build strong customer empathy and incorporate same while working with UX and Design teams
Convert ideas to prototypes and demonstrate them to the key partners
Own product lifecycle from idea, design, research , competitive analysis, positioning, roadmap, development, go to market, launch and success
Define and measure success metrics for the product
Talk to customers, gather business insights and come up with new product ideas for a multi-product strategy
Be a product evangelist inside and outside the organisation. Represent company in product or domain specific conferences and events


Qualifications
Over 3 years of hands on experience in Product Management
Good understanding of web based architecture and APIs
Good understanding of UX framework and experience on UI design
Good analytical and problem solving skills
Ability to work independently and drive product with minimal direction
Collaborative approach with clear communication
Strong analytical and problem solving skills
Familiar with agile product development processes
Background in consumer apps is a plus


Benefits
An exciting and enriching work environment
Ability to work directly with founders to shape the company
Opportunity to become an expert in sustainability tech (expected to be redefine every industry over next 2-3 decades)
Opportunity to participate in the zero to one journey of building a startup
Ability to articulate and work on the most core problems that the customer faces
A competitive salary and comprehensive medical insurance coverage
Significant upside through an employee friendly ESOP policy

Looking for a Product Head who will have full ownership for multiple areas of the product, including product roadmap and release planning. Responsibilities include listening to customers, creating business requirements, defining user stories, building prototypes, collaborating with the engineering team for product development, and ensuring the launch and adoption of these solutions. The detailed list of responsibilities are captured below:

• Own the strategy and roadmap for designated product areas. Be an advocate for the customer and keep a close eye on the competition and industry to build the roadmap in alignment with the long-term product vision.
• Plan and manage all stages of the product life cycle, from ideation to launch, adoption/growth, and sunsetting.
• Develop business cases for each product initiative to demonstrate customer need, feasibility, pricing, addressable and realizable revenues, competitive positioning, implementation plan, and support costs, etc.
• Work with the product design team to iteratively develop highly usable, intuitive, and pixel-perfect designs and prototypes.
• Collaborate with the sales and marketing teams to build a strong GTM strategy and be the spokesperson for the product within the industry by hosting webinars, events, etc.
• Mentor other junior product managers and product designers on the team.
• Lastly, but most importantly, work closely with the engineering team to build a repeatable and efficient process for product delivery including but not limited to backlog grooming, prioritization, and sprint planning.

• Who is a good fit for this role?

  Consider yourself a good fit for this role if you have these characteristics. Don’t worry if you don’t check every item on the list below. If you have the attitude to constantly challenge and upskill yourself, you might still be a good fit.

  • Full product funnel ownership - You have 8+ years of product management experience for a consumer or B2B SaaS service, with multiple launches under your belt.
  • Deep empathy for user needs - You love talking to users, and you have multiple approaches for understanding what matters to them and why.
  • Ability to communicate effectively - You can clearly communicate with different internal stakeholders and external stakeholders. You are comfortable speaking the language of engineers on one end and customers, executives, or other business stakeholders on the other end. You thrive on ambiguity. You are as comfortable articulating vision and strategy as you are writing detailed product requirements.
  • Attention to detail - You obsess about the smallest product details, from color to positioning and tone of language. You benchmark yourself against the best in the industry and aim to build the best. You are able to build systems that enable the team to maintain a high bar for quality.
  • You ask and answer the right questions - You develop smart hypotheses and have a knack for designing research and experiments to prove them. You love data, and the know-how to interpret and think critically about results.
  • Understanding of technology frameworks and concepts - You can work closely with the engineering team, to understand tradeoffs and make decisions around prioritization and scope.
  • Team orientation - You go above and beyond to make your product and team successful, whether it’s filing bugs or organizing team offsite. You believe and understand that strong products are built by closely-knit teams. You are naturally inclined towards owning criticism and deflecting praise to the team.

  ‍

  What can you look for?

  The opportunity to shape and build a product through its very early stages, a wide breadth of responsibilities, and an opportunity to challenge yourself every day. The product is one of the prominent solutions in the Indian geography and witnessing rapid adoption and growth across multiple world geographies including the US and Europe. You get the chance to collaborate with a highly skilled team with a good mix of experience and a can-do attitude.

  We are

  A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. Empuls works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

  Way forward

  We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

‍

Advertising at our client is a fast-growing multi-billion dollar business that spans across desktop, mobile and connected devices; encompasses ads on our clients portal and a vast network of hundreds of thousands of third party publishers; and extends across US, EU and an increasing number of international geographies.The Supply Quality organization in Bangalore has the charter to solve optimization problems for ad programs to ensure high-quality ad-impressions. We develop advanced algorithms and systems to optimize performance for our advertisers and publishers. We are focused on solving a wide variety of problems in computational advertising like traffic quality prediction (robot and fraud detection), Security forensics and research, Viewability prediction, Brand Safety and experimentation. Our team includes experts in the areas of distributed computing, machine learning, statistics, optimization, text mining, information theory and big data systems.

The Supply Quality infrastructure(SQI) team builds large-scale real-time transactional solutions, batch and stream processing systems, internet scale crawling solutions and storage infrastructure. We process bid requests in the orders of tens of billions per day with our real-time, batch and stream processing systems. To handle data at this scale, we use cutting-edge open source technologies like Hadoop, Spark, Redis etc.. We are not tied to one technology. Instead, we use what is best suited for the purpose. All of our systems tend to be loosely coupled, communicating using synchronous and asynchronous messaging, leading to a classic distributed processing architecture. All our systems need to also implement complex machine learning and optimization algorithms at scale. 

We are looking for a talented Engineering Manager to lead a new big-data engineering initiative within SQI. The team will own building highly available, efficient and low latency internet scale infrastructure including web-scale crawler, contextual processing and classification systems that will be used across multiple advertising use cases. As a leader of the team, you will be responsible to evolve the charter of the team, work with stakeholders to set goals and deliver them. To succeed, you need to demonstrate sound technical acumen, excellent project management skills, great communication skills, and hire, build, and develop your team. You will be responsible for fostering a culture of engineering excelllence towards delivering cutting-edge solutions that materially improve customer experience.


Primary responsibilities:

• Provide technical expertise and leadership throughout product life cycles, influence software engineers best practices for your team and own operational metrics
• Work with business leaders and product managers to define product requirements.
• Prioritize, communicate, maintain, and execute roadmaps, project plans, and commitments
• Work with engineers to define technical requirements and architect and execute best-in-class implementations in agile manner
• Build and maintain world-class customer experience and operational excellence for your deliverables
• Hire, manage, mentor and grow a high performance team of Software Engineers

Why you should join us

- You will join the mission to create positive impact on millions of peoples lives

- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)

- You get to work in an accelerated learning environment

What you will do

- You will provide deep technical expertise to your team in building future ready systems.

- You will help develop a robust roadmap for ensuring operational excellence

- You will setup infrastructure on AWS that will be represented as code

- You will work on several automation projects that provide great developer experience

- You will setup secure, fault tolerant, reliable and performant systems

- You will establish clean and optimised coding standards for your team that are well documented

- You will set up systems in a way that are easy to maintain and provide a great developer experience

- You will actively mentor and participate in knowledge sharing forums

- You will work in an exciting startup environment where you can be ambitious and try new things :)

You should apply if

- You have a strong foundation in Computer Science concepts and programming fundamentals

- You have been working on cloud infrastructure setup, especially on AWS since 8+ years

- You have set up and maintained reliable systems that operate at high scale

- You have experience in hardening and securing cloud infrastructures

- You have a solid understanding of computer networking, network security and CDNs

- Extensive experience in AWS, Kubernetes and optionally Terraform

- Experience in building automation tools for code build and deployment (preferably in JS)

- You understand the hustle of a startup and are good with handling ambiguity

- You are curious, a quick learner and someone who loves to experiment

- You insist on highest standards of quality, maintainability and performance

- You work well in a team to enhance your impact

DevOps Engineer 

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based Infrastructure services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure. We do provide the data solutions and services on bare metal, On-prem, and all Cloud platforms. Our engagement service is built on the DevOps standard practice and SRE model.

We are looking for a DevOps Engineer to help us build functional systems that improve customer experience. we offer you an opportunity to join our rocket ship startup, run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer, that address next-gen data evolution challenges. Candidates who are willing to use their experience in areas directly related to Infrastructure Services, Software as Service, and Cloud Services and create a niche in the market.

Key Qualifications

· 4+ years of experience as a DevOps Engineer with monitoring, troubleshooting, and diagnosing infrastructure systems.

· Experience in implementation of continuous integration and deployment pipelines using Jenkins, JIRA, JFrog, etc

· Strong experience in Linux/Unix administration.

· Experience with automation/configuration management using Puppet, Chef, Ansible, Terraform, or other similar tools.

· Expertise in multiple coding and scripting languages including Shell, Python, and Perl

· Hands-on experience Exposure to modern IT infrastructure (eg. Docker swarm/Mesos/Kubernetes/Openstack)

· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database

· Worked on open-source tools for logging, monitoring, search engine, caching, etc.

· Professional Certificates in AWS or any other cloud is preferable

· Excellent problem solving and troubleshooting skills

· Must have good written and verbal communication skills

Key Responsibilities

Ambitious individuals who can work under their own direction towards agreed targets/goals.

 Must be flexible to work on the office timings to accommodate the multi-national client timings.

 Will be involved in solution designing from the conceptual stages through development cycle and deployments.

 Involve development operations & support internal teams

 Improve infrastructure uptime, performance, resilience, reliability through automation

 Willing to learn new technologies and work on research-orientated projects

 Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

 Scope and deliver solutions with the ability to design solutions independently based on high-level architecture.

 Independent thinking, ability to work in a fast-paced environment with creativity and brainstorming

http://www.banyandata.com" target="_blank">www.banyandata.com 

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